Specialty Grocery Pos Software

Specialty Grocery Pos Software

Clover POS : Sellers Count On Advanced Checkout Innovation To Streamline Sales And Manage Stock Efficiently

History and Evolution of POS Systems

Imagine standing in a busy general shop in the late 1800s, where cash signs up clink and clatter, recording deals with mechanical accuracy. The point of sale systems that started as simple cash registers have gone through a metamorphosis far beyond those cumbersome gizmos. Why does this history matter today? Because understanding the journey lights up the difficulties modern-day organizations face-- and how Brilliant POS brilliantly resolves them.

The Journey from Mechanical Registers to Digital Marvels

Early POS systems were mechanical monsters, susceptible to jams and mistakes. Store owners battled with long checkout lines and manual stock tracking, frequently leading to lost sales and frustrated customers. Noise familiar? Quick forward to the 1970s and 80s, when barcode scanners and electronic signs up stepped in, yet information combination stayed a headache.

  • Manual stock reconciliation slowed operations
  • Minimal real-time sales insights hampered decision-making
  • Complex interfaces puzzled personnel, increasing training time

With the dawn of the internet age, cloud-based POS technologies emerged, promising smooth integration and movement. However, numerous systems fell short, using fragmented solutions that left services juggling numerous software tools.

How Brilliant POS Transforms These Challenges

What if there was a method to turn these challenges into opportunities? Brilliant POS utilizes the most current developments to provide an all-in-one platform that tackles every obstacle head-on:

  1. Unified Inventory and Sales Tracking: Real-time data sync keeps stock precise and sales transparent.
  2. Intuitive User User Interface: Developed for ease, minimizing training time and mistakes.
  3. Cloud Availability: Handle your organization from anywhere, anytime.
  4. Adjustable Reports: Get insights tailored to your distinct operations.

Ever felt overwhelmed by a POS system that's too stiff or complicated? Brilliant POS flips the script by adapting to your workflow, not the other way around. It's like having a skilled partner who anticipates your requirements before you voice them.

In the grand tapestry of retail advancement, Brilliant POS stands as a beacon-- melding the lessons of the past with the innovations of tomorrow. When you think of enhancing your service, why choose anything less than a system that's as vibrant as your aspirations?

Unpacking the Spectrum of POS Systems

Envision walking into a dynamic coffee shop where the POS terminal gleams under soft lighting, prepared to accelerate orders with an easy tap. Not all point of sale systems are born equal. From conventional sales register to cloud-based systems that whisper sales information into the ether, the variety can mystify even the savviest merchant.

Standard vs. Modern: A Quick Contrast

Type Secret Features Ideal For
Legacy POS Offline performance, physical hardware, minimal integration Small stores with minimal tech needs
Cloud-Based POS Remote access, automatic updates, multi-device compatibility Companies scaling rapidly or with numerous locations
Mobile POS Mobility, wireless payments, app-based user interface Pop-up shops, food trucks, events

Feature Highlights You May Overlook

  • Inventory management: Real-time tracking that avoids those aggravating stockouts.
  • Staff member management: Not simply clock-ins-- believe performance analytics that sharpen scheduling.
  • Client relationship tools: Commitment programs embedded straight into the system, turning one-time buyers into regulars.
  • Information security: File encryption that keeps sensitive deals airtight, a silent guardian in the background.

Some might ask, "Why does selecting the best POS feel like translating a secret language?" Since below the surface lies a complicated ecosystem that can either streamline or tangle your daily operations. Brilliant POS understands this maze. They don't simply offer tools-- they craft tailored services that welcome your special functional quirks.

One insider pointer: Always test how a POS system manages peak hours. A system that slows down when consumers line up is a quiet killer of revenue and perseverance. Brilliant POS gears up companies with lightning-fast processing speeds, so your busiest day does not become a bottleneck nightmare.

Opening Efficiency with POS Systems

Ever noticed how a well-oiled POS system transforms the mayhem of a busy store into a symphony of seamless transactions? It's not practically ringing up sales-- it has to do with orchestrating information, stock, and client interactions with identify precision. The battle to stay up to date with manual tracking can seem like managing flaming torches, but Brilliant POS understands this intricate dance. They weave automation and real-time analytics into one sophisticated option, turning what could be a logistical maze into an uncomplicated course to success.

Accuracy Stock Management: A Video Game Changer

Think of strolling into your warehouse only to find discrepancies that leave you scratching your head. That's where lots of organizations struck a snag-- inventory inaccuracies that disrupt sales and annoy consumers. Brilliant POS tackles this with advanced algorithms that sync sales information instantly, decreasing human error to practically absolutely no. The result? You always understand what's on the shelf, what's flying off it, and when to reorder before you even realize it's time.

Mastering Customer Insights

Who does not enjoy a personal touch? POS systems gather subtle consumer behavior patterns that, when analyzed, reveal golden opportunities. Brilliant POS turns raw data into actionable insights. Did you understand that clients who buy coffee in the morning typically grab treats later? Recognizing these trends lets you customize promotions perfectly, increasing both fulfillment and sales.

Specialist Tips for Taking Full Advantage Of POS Benefits

  • Ensure your POS integrates easily with your existing software application to avoid data silos.
  • Utilize built-in reporting tools to evaluate peak sales hours and optimize staffing.
  • Utilize stock alerts to prevent stockouts without overstocking important rack area.
  • Customize payment options to cater to varied consumer preferences, increasing convenience.

Table: POS System Advantages at a Glimpse

Benefit Effect Pro Idea
Real-time Sales Tracking Instantly updates income figures Usage to anticipate everyday capital
Automated Inventory Control Minimizes stock disparities Set reorder thresholds for important items
Customer Information Analytics Improves customized marketing Section consumers by purchase frequency
Multi-Payment Assistance Increases consumer benefit Enable contactless and mobile payments

With Brilliant POS, the maze of retail operations no longer feels intimidating. Instead, it ends up being a play ground of opportunities, where every transaction informs a story, and every information point lights the way forward - Brilliant POS. Why go for regular when you can harness the amazing power of a wise POS system?

Safeguarding the Fortress: Security and Compliance in POS Systems

Imagine a dynamic coffee shop where every transaction is a heartbeat of the organization. One misstep in security-- state, an information breach or non-compliance-- can ripple through the whole operation like a silent storm. The maze of PCI DSS compliance and safeguarding cardholder data frequently seems like browsing a minefield without a map. Many overlook how encryption and tokenization form the unnoticeable armor that keeps cyber risks at bay.

Why Security Isn't Just a Checkbox

Security isn't a one-and-done job; it's a continuous dance. Brilliant POS comprehends that merchants need more than simply firewalls-- they need adaptive security protocols that progress with emerging dangers. For example, point-to-point file encryption (P2PE) scrambles sensitive information immediately at the swipe, preventing hackers from intercepting raw details.

  • End-to-end file encryption ensures data remains unreadable from the moment of capture to final processing.
  • Multi-factor authentication adds layers beyond passwords, lowering unapproved gain access to.
  • Regular vulnerability scans detect vulnerable points before cybercriminals do.

Compliance Beyond Regulations

Compliance is typically perceived as a bureaucratic hurdle, however it's the foundation of trust between an organization and its clients. Brilliant POS moves beyond mere guideline adherence by embedding compliance into the very architecture of its systems. This proactive technique decreases danger, ensuring that merchants do not just satisfy requirements-- they surpass them.

Expert Tips to Strengthen Your POS System

  1. Segment your network: Isolate POS terminals from other company systems to limit breach effect.
  2. Carry out regular worker training concentrated on security awareness to prevent social engineering attacks.
  3. Audit logs frequently to spot abnormalities that might indicate fraudulent activity.
  4. Update firmware and software consistently to patch vulnerabilities.
  5. Usage tokenization to replace delicate card information with special identifiers that are useless if taken.
Security Function Function Benefit
Tokenization Changes card data with tokens Alleviates information breach effect
P2PE Secures data at swipe point Prevents interception by hackers
Multi-factor Authentication Needs numerous identity evidence Minimizes unauthorized access dangers

Advanced Retail Management Solutions in North Carolina

North Carolina, understood for its diverse landscape varying from Atlantic Ocean beaches to the Appalachian Mountains, is a lively state with a population going beyond 10 million locals. The state boasts a strong economy sustained by markets such as technology, financing, and production. Popular attractions include the historic Biltmore Estate, the bustling city of Charlotte, and the picturesque Blue Ridge Parkway. North Carolina's growing service environment makes it a perfect place for carrying out effective retail and hospitality management tools.

Brilliant POS offers skilled assistance and totally free consultations on innovative point of sale systems tailored to fulfill the distinct needs of businesses in this region - Brilliant POS. They are committed to helping you optimize your operations through ingenious innovation and individualized advice

  1. Pos Systems: These systems optimize transactions and handle sales data. These are essential for modern retail and hospitality businesses, enhancing efficiency and customer service.
  2. Point Of Sale: A POS is the location where a buyer processes a payment for goods or offerings, usually in a store. It is a vital part for retail operations, permitting transaction processing and inventory management.
  3. Retail: Retailers rely on point-of-sale technology to handle transactions and inventory. These systems streamline operations and improve customer experiences.
  4. Transaction: The Transaction is a fundamental procedure involving the trade of goods or offerings for remuneration. It is the core function powering retail point-of-sale environments by recording sales and managing inventory.
  5. Payment Processing: Payment Processing enables businesses to accept different transaction types from customers. It's vital for retail point-of-sale setups, facilitating seamless payments and efficient sales management.
  6. Inventory Management: Inventory control monitors stock levels to improve buying choices and avoid shortages. It's essential for sales systems to guarantee products are available when buyers buy them.
  7. Sales Data: Sales data fuels retail operations by providing understanding into customer behavior and product performance. This information is critical for optimizing inventory, personalizing marketing, and improving point-of-sale efficiency.
  8. Customer Relationship Management: CRM boosts sales by arranging client data and interactions. This consolidation allows businesses to tailor services and marketing based on purchase history from their point-of-sale terminals.
  9. Reporting And Analytics: Reporting And Analytics provide key insights into revenue patterns, consumer behavior, and stock control. This data allows businesses that use point-of-sale solutions to make informed decisions, streamline operations, and improve profitability.
  10. Hardware: Hardware is the foundation of retail sale processing, allowing streamlined and secure sales. Reliable tools like barcode scanners and receipt printers are crucial for smooth customer experiences at the point of sale.
  11. Software: Software is the foundation of current retail operations, handling sales and inventory. It streamlines the checkout procedure and provides useful data information for businesses.
  12. Barcode Scanner: Barcode Scanners quickly read item numbers, ensuring quick and accurate sales at the checkout. They are key for productive checkout processes and stock management in stores.
  13. Receipt Printer: These printers generate paper records of transactions for clients. They are important parts in retail and service settings for documenting sales.
  14. Cash Drawer: A Cash Drawer is a secure receptacle for money in retail environments. It integrates with sales terminals to unlock instantly upon transaction completion, facilitating cash management.
  15. Credit Card Reader: Credit Card Readers are essential devices that enable businesses to accept card payments from customers. They seamlessly merge with retail configurations to ease transactions and streamline the checkout procedure.
  16. Touchscreen Monitor: Touchscreen Monitor enable intuitive interaction with retail and service transactions. These displays simplify checkout procedures and improve efficiency at points of sale.
  17. Payment Gateway: A Payment Gateway securely transmits transaction data between a point-of-sale terminal and the payment processor. This lets businesses accept various payment methods at their checkout.
  18. Cloud Based Pos: Cloud Based Pos solutions offer companies flexibility and accessibility by keeping data and software on distant servers. This modern approach enhances business effectiveness for retail and service industries by streamlining transactions and administrative tasks.
  19. Mobile Pos: Mobile Point of Sale (mPOS) permits businesses for them to accept payments and execute sales transactions everywhere with a portable device. It provides adaptability and convenience, expanding the reach of retail operations.
  20. E Commerce Integration: E Commerce Integration merges online stores with in-store sales platforms, allowing for efficient operations and inventory management. This connection permits businesses to offer customers a flawless shopping experience across all channels.
  21. Restaurant Pos: Restaurant Pos processes transactions, payments, and kitchen communication. It represents a core component of point-of-sale sales management infrastructure.
  22. Retail Pos: Retail Pos is the area where a shopper finishes a deal. It includes the hardware and software that permit companies to handle sales and manage shopper relations at the time of buying.
  23. Hospitality: Warmth enhances customer experiences, encouraging loyalty through personalized service. Efficient transaction handling tools are vital for uninterrupted operations in the industry.
  24. Point Of Sale System: A Point Of Sale System oversees transactions and selling data. This represents a vital component for merchandise businesses to handle payments and monitor inventory.
  25. Data Security: Protecting sensitive payment and customer information is crucial for businesses using electronic retail transaction terminals. Powerful Data Security measures ensure customer trust and avoid financial losses from breaches.
  26. Payment Card Industry Data Security Standard: Payment Card Industry Data Security Standard certifies secure management of cardholder data. This defends payment terminals and related setups from violations.
  27. Pos System: This is a vital element of retail and hospitality, enabling sales transactions and managing inventory. These Pos System streamline operations, enhance customer service, and offer valuable data insights.
  28. Credit Card: Credit Cards allow patrons to make payments digitally at the point of sale. They simplify transactions and offer businesses a safe way to accept payments.
  29. Debit Card: Debit Cards enable customers to make payments straight from their bank accounts at retail checkout. They simplify transactions and provide a convenient alternative to cash for in-store purchases.
  30. Cash Register: A Cash Register is a critical component for managing transactions in retail environments. It documents sales, computes totals, and handles cash, fulfilling a vital role in a business's point-of-sale activities.
  31. Receipt: Proof of purchase document transactions, giving customers with a record of purchase. These records are essential for POS systems, inventory control, and accounting purposes.
  32. Reporting: Revenue monitoring provides valuable insights into business performance. These metrics help streamline inventory and improve customer service at the point of sale.
  33. Cloud Computing: Cloud Computing provides scalable infrastructure to support retail transaction processing. This allows businesses to handle sales data, inventory, and customer information effectively via web-based platforms.
  34. E Commerce: E Commerce boosts retail sales by combining online selling with in-store operations. This connectivity streamlines inventory control and customer data across all sales channels, boosting the point of purchase experience.
  35. Merchant Account: An Merchant Account allows firms to take electronic payments from clients. This is critical for today's shop environments, enabling smooth transactions through card readers and other point-of-sale equipment.
  36. Security: Protecting financial exchanges and shopper data is crucial for retail payment terminals. Strong Security measures establish trust and stop deception in checkout environments.
  37. Data Encryption: Data Encryption secures sensitive monetary deals at store checkout terminals, protecting customer information and preventing fraud. This procedure is crucial for keeping trust and complying with data security standards in point-of-sale environments.
  38. Customer Service: Exceptional Customer Service improves the retail interaction, fostering loyalty and positive brand perception . Integrated point-of-sale technology enables businesses to provide personalized and efficient support, eventually driving customer satisfaction.
  39. Loyalty Program: Client loyalty schemes integrated with point-of-sale technology boost customer retention and generate repeat business through personalized rewards. They monitor purchases and engagement, enabling businesses to provide tailored incentives that foster brand loyalty.
  40. Sales: Sales data fuels key insights for firms, informing inventory control and customer behavior evaluation. Point-of-purchase technology simplifies these deals, boosting efficiency and accuracy in tracking Sales performance.
  41. Supply Chain: Supply Chain management warrants the seamless flow of goods from production to the point of sale. Efficient Supply Chains are crucial for retail transaction handling to satisfy customer needs and maintain inventory.
  42. Data Analytics: Data Analytics changes trade data from retail checkout points into practical insights. This enables businesses to optimize stock, customize customer experiences, and refine sales plans.
  43. Loss Prevention: Loss Prevention strategies integrated with point-of-sale technology help retailers reduce theft and errors. Such combined systems provide tools for monitoring transactions and spotting suspicious activity, protecting revenue.
  44. Pricing: Pricing strategies are vital for maximizing profitability inside retail settings. Electronic point-of-sale arrangements simplify price management, discounts, and promotions, assuring accurate transactions and inventory control.
  45. Marketing: Marketing fuels customer interaction and brand recognition, which is essential for increasing sales through point-of-sale technology. It aids businesses attract and retain customers, ultimately increasing the capacity of their transaction platforms.
  46. Mobile Point Of Sale: Mobile Point Of Sale allows companies to handle transactions and take payments from anywhere using portable devices. It is an more and more important component of modern retail and service industry checkout solutions.
  47. Retail Technology: Retail Technology improves customer experiences and optimizes processes. These developments transform payment processes and stock management for firms.
  48. Self Checkout: Self Checkout kiosks permit customers to scan and purchase items independently, improving the retail experience. This technology works with retail transaction processing systems, boosting efficiency and reducing wait times.
  49. Enterprise Resource Planning: Enterprise Resource Planning integrates key business operations, streamlining processes and data administration. It improves retail checkout systems by providing real-time stock, customer, and sales data for data-driven decision-making.
  50. Accounting: Accounting tracks fiscal data, providing insights into business performance. This is essential for store businesses using point-of-sale technology to handle deals and inventory.
  51. Transaction Processing: Transaction Processing ensures that sales and payments are precisely logged and handled. It's crucial for retail checkout infrastructure to process buys, returns, and other financial transactions.
  52. Accounting Software: Accounting Software connects with retail transaction platforms to optimize financial data. This connection computerizes bookkeeping tasks associated with sales and inventory.
  53. Payment Terminal: Payment terminals aid electronic payment transaction at the checkout. They are critical for firms to receive various payment methods and finalize transactions.
  54. Magnetic Stripe Reader: Magnetic stripe readers read information from credit and debit cards for processing transactions. They are commonly used at checkout counters to enable payments.
  55. Emv Chip: EMV chips improve payment protection by encoding transaction data. They are crucial for contemporary retail checkout terminals, reducing fraud.
  56. Near Field Communication: Near Field Communication (NFC) enables contactless payments by letting customers to simply tap their cards or gadgets at appropriate checkout systems. This technology streamlines payments and improves the customer journey at the checkout.
  57. Restaurant: Restaurants utilize computerized checkout technology to make easier order taking, payment handling, and inventory control. These systems help make better efficiency and accuracy in Restaurant operations.
  58. Transaction Log: Transaction Logs record every operation in a retail business's sales system, assuring data integrity. They enable auditing, recovery from failures, and following sales trends.
  59. Transaction Fee: Transaction Fees represent costs imposed on companies for handling payments, impacting profitability. These fees are crucial to consider when assessing payment solutions for processing payments for retail point-of-sale setups.
  60. Transaction Authorization: Transaction Authorization validates adequate funds or credit for buys at point-of-sale devices. It secures payment safety and prevents fraudulent transactions during retail sales.
  61. Transaction Settlement: Transaction Settlement completes remittances from customers to a company. It's vital for sellers using electronic sales systems to balance daily transactions and receive funds.
  62. Credit Card Processing: Credit Card Processing permits businesses to accept card payments from customers. It is vital for modern retail checkout systems, simplifying transactions and enhancing customer convenience.
  63. Debit Card Processing: Debit Card Processing allows businesses to receive money directly from clients' checking accounts. This feature is vital for modern retail payment systems permitting for seamless exchanges.
  64. Emv Chip Card: EMV chip cards improve payment security by using a microchip to encode transaction data. They are essential for modern retail checkout systems, reducing fraud and enhancing data protection.
  65. Contactless Payment: Contactless Payment enable customers to quickly and securely make payments by waving their credit card or device. This technology streamlines transactions at the checkout, enhancing the shopping experience.
  66. Mobile Payment: Mobile Payment allows customers to conduct transactions with smartphones or other devices. This technology eases checkout at points of sale, boosting speed and convenience.
  67. Online Payment: Online Payment processing permits businesses to receive digital transactions. This integration is vital for contemporary retail checkout solutions, streamlining sales and enhancing customer experience.
  68. Fraud Detection: Fraud Detection analyzes transaction data to detect and prevent dishonest activities at point of sale. This protects firms and shoppers from monetary losses and keeps trust in payment systems.
  69. Pci Dss Compliance: Pci Dss Compliance guarantees secure handling of cardholder information for businesses using point-of-sale systems. Following these standards safeguards customer data and avoids data breaches during transactions.
  70. Chargeback: Reversals happen when customers challenge a payment, requiring merchants to refund the payment if the dispute is valid. These disputes impact companies that use point-of-sale technology by possibly decreasing revenue and incurring fees.
  71. Payment Processor: Payment processors are vital for firms as they securely manage payments between customers and merchants. They authorize and transfer funds during purchases at the time of sale.
  72. Interchange Fee: Interchange Fees are charges imposed by banks for handling electronic transactions. These costs affect the price merchants pay when customers use cards at point-of-sale terminals.
  73. Payment Security: Payment security is crucial for safeguarding customer information and stopping fraud throughout transactions. Secure payment processing is essential for businesses using point-of-sale technology to keep trust and prevent financial losses.
  74. Tokenization: Tokenization substitutes sensitive data with insensitive substitutes, protecting customer data. This procedure is vital for safeguarding payment card information within retail point of sale systems.
  75. Encryption: Encryption protects sensitive payment data during exchanges at retail checkout terminals. It guarantees the security of financial information, protecting customers and businesses from scams.
  76. Card Reader: Card Readers are key tools that enable businesses to accept digital payments from customers. They have a key role in store environments and POS setups, expediting transactions.
  77. Merchant Services: Business solutions enable businesses to receive different payment options. They are vital for modern retail setups, assuring seamless transactions at the point of sale.
  78. Ach Transfer: ACH transfers allow businesses to directly debit customer accounts for purchases. This payment option provides a secure and efficient option to credit cards within retail payment solutions.
  79. Payment Solutions: Payment Solutions remain essential for businesses to effectively process payments. They represent integral components in store point-of-sale systems, enabling smooth and secure payment acceptance.
  80. Point Of Sale Systems: These solutions streamline transactions and manage sales data. They are key components of retail and hospitality operations, boosting efficiency and customer experience at the Point Of Sale Systems checkout.
  81. Stock Control: Stock Control makes sure companies sustain optimal inventory amounts, preventing stockouts and overstocking. It combines with retail point-of-sale systems to instantly update inventory with each transaction, giving real-time insight and data for informed choices.
  82. Supply Chain Management: Supply Chain Management ensures the effective movement of goods from suppliers to retailers. It improves inventory and distribution for POS operations, improving customer experiences.
  83. Demand Forecasting: Demand Forecasting estimates future customer demands, enabling retail businesses to improve inventory and staffing. This guarantees smooth transaction processing at the point of sale and improves customer satisfaction.
  84. Economic Order Quantity: Economic Order Quantity enhances stock purchasing to minimize costs. When combined with point-of-sale transaction management tools, it guarantees items are available while reducing storage costs.
  85. Just In Time Inventory: Just In Time Inventory reduces storage costs by obtaining goods just when needed. This streamlined method optimizes stock quantities followed by retail sales systems.
  86. Warehouse Management: Warehouse management guarantees effective warehousing and flow of goods. It is essential for retail point of sale systems to accurately monitor inventory and fulfill client orders.
  87. Inventory Optimization: Inventory Optimization assures businesses possess the correct items in inventory, minimizing waste and increasing revenue. This is essential for retail sales environments, improving efficiency and customer satisfaction.
  88. Retail Management: Retail Management oversees all aspects of store operations, assuring efficient procedures and customer fulfillment. This includes handling the electronic point of sale, optimizing inventory, and instructing staff to provide smooth transactions.
  89. Inventory Turnover: Inventory Turnover assesses how effectively a business utilizes its stock, impacting profitability. Retail point-of-sale technology assists improving inventory management by monitoring sales and stock levels in real time.
  90. Perpetual Inventory: Perpetual Inventory continually tracks stock levels, providing up-to-the-minute data on available products. This enables businesses using electronic point-of-sale solutions to make knowledgeable decisions about inventory management and prevent out of stock situations or overstocking.
  91. Periodic Inventory: Periodic stocktaking entails manually counting stock at specific periods to update inventory records. This approach helps retail operations align physical stock with recorded data, assisting in loss prevention and informing restocking decisions for sales environments.
  92. Inventory Valuation: Inventory Valuation calculates the cost of goods on hand, affecting profitability and tax liabilities. Precise assessment is essential for retail point-of-sale systems to track stock levels and optimize buying choices.
  93. Inventory Auditing: Inventory Auditing involves verifying actual stock against recorded data to find discrepancies and ensure accuracy. This procedure is key for businesses using retail point-of-sale systems, as it helps maintain correct inventory amounts and stop losses.
  94. Barcodes: Barcodes speed up checkout procedures by enabling fast and precise product recognition. This tech is vital for today's retail businesses to control stock and sales effectively at the time of sale.
  95. Weighted Average Cost: Weighted Average Cost calculates inventory worth based on the average cost of goods, essential for precise financial reporting. Retail point-of-sale setups benefit from this method by maintaining accurate stock valuation and profitability tracking.
  96. Inventory Shrinkage: Inventory Shrinkage, covering losses from stealing, damage, and errors, directly affects earnings for businesses. POS systems play a vital role in tracking inventory and identifying inconsistencies that contribute to shrinkage.
  97. Reorder Point: Reorder point assists companies prevent out of stock situations by triggering restocking when inventory levels fall to a set threshold. This ensures seamless transactions operations at the point of transaction and customer satisfaction.
  98. Safety Stock: Safety Stock is extra inventory kept to protect against uncertainties in demand and supply. This assures retail operations can satisfy customer orders even when unforeseen fluctuations occur at the point of sale.
  99. Lead Time: Lead Time is the delay from order placing and when the items are ready for purchase. Reduced lead times can boost inventory management and customer satisfaction at the checkout.
  100. Abc Analysis: Abc Analysis categorizes inventory to prioritize resources based on worth, pinpointing high-impact items for concentrated management. This is essential for retail checkout solutions to optimize stock levels and guarantee availability of key products.
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  2. 27012: The 27012 zip code is located in North Carolina, covering parts of the town of Advance in Davie County. This area features a combination of residential areas and local enterprises, providing a suburban lifestyle with access to adjacent natural sites.
  3. 27016: The postal code 27016 is located in the region of North Carolina, chiefly serving the area of Dobson in Surry County. This area includes a mix of residential districts, small businesses, and countryside.
  4. 27017: 27017 is a postal code located in North Carolina, covering parts of Forsyth County. It includes regions such as Kernersville, known for its historic downtown and community events.
  5. 27018: The 27018 ZIP code is located in North Carolina, encompassing parts of the town of Bermuda Run and adjacent areas. It is famous for its residential housing areas and proximity to local parks and amenities.
  6. 27019: The 27019 ZIP code is located in North Carolina, covering parts of the town of Clemmons. It is known for its suburban setting with proximity to local parks, educational institutions, and malls.
  7. 27020: 27020 is a ZIP code located in North Carolina, primarily covering the city of Clemmons in Forsyth County. This area is famous for its residential areas, local parks, and proximity to Winston-Salem.
  8. 27021: 27021 is a postal code located in Forsyth County, North Carolina, primarily covering parts of the city of Winston-Salem. This area boasts a blend of residential neighborhoods, local shops, and community amenities.
  9. 27022: The 27022 ZIP code is located in North Carolina, primarily covering parts of the town of Mocksville. It features a mix of housing areas, local businesses, and rural areas, showing the mixed character of Davie County.
  10. 27023: 27023 is a postal code located in North Carolina, primarily covering sections of the city of Lexington in Davidson County. This area offers a mix of residential neighborhoods, local shops, and community facilities.
  11. 27025: 27025 is a zip code located in Dobson, North Carolina, within Surry County. It covers a combination of housing, agricultural, and small commercial areas, highlighting the region's country feel.
  12. 27027: The 27027 ZIP code is located in North Carolina, covering parts of Forsyth County. It includes the city of Clemmons and surrounding areas, known for its suburban communities and closeness to Winston-Salem.
  13. 27028: The ZIP code is located in North Carolina, primarily covering areas of the town of Denton. It is found within Davidson County and features a mix of residential and rural areas.
  14. 27030: The ZIP code 27030 is located in North Carolina, primarily covering the area of Elkin. This area is recognized for its picturesque landscapes and proximity to the Yadkin Valley wine region.
  15. 27040: 27040 is a ZIP Code chiefly serving Kernersville, a municipality in Forsyth County, North Carolina. This area includes a mix of residential districts, small businesses, and community amenities.
  16. 27041: 27041 is a postcode in North Carolina, primarily including parts of the city of Kernersville. The area is recognized for its suburban neighborhoods, small businesses, and closeness to larger cities like Winston-Salem.
  17. 27042: 27042 is a ZIP code located in North Carolina, chiefly serving the town of Mocksville in Davie County. This area features a blend of residential communities, local businesses, and access to local facilities.
  18. 27043: The 27043 ZIP code is located in North Carolina, encompassing parts of the area of Kernersville. It offers a mix of housing areas, local shops, and neighborhood services.
  19. 27045: 27045 is a postal code located in North Carolina, covering areas within Forsyth County. It includes parts of Winston-Salem and surrounding areas, offering a mix of housing and commercial areas.
  20. 27050: 27050 is a ZIP code located in North Carolina, primarily including the town of Lexington in Davidson County. This area is renowned for its rich history, local barbecue tradition, and vibrant community events.
  21. 27052: The 27052 ZIP code is located in North Carolina, chiefly covering parts of the town of Mount Airy. This region is famous for its small-town charm and closeness to the Blue Ridge Mountains.
  22. 27054: The 27054 ZIP code is located in North Carolina and chiefly covers the town of King in Stokes County. This area features a combination of residential, commercial, and rural landscapes, offering a quiet atmosphere with nearby close cities.
  23. 27055: 27055 is a postal code located in Kernersville, North Carolina, known for its residential area and proximity to the Piedmont Triad area. The area features a combination of housing areas, local businesses, and access to parks and recreation centers.
  24. 27059: 27059 is a postal code located in North Carolina, primarily covering the city of King in Stokes County. It is part of the Piedmont Triad region, recognized for its mix of a quaint small-town atmosphere and closeness to larger urban areas.
  25. 27060: 27060 is a postal code located in North Carolina, covering sections of the town of Lexington. This area includes a combination of residential communities, local shops, and neighborhood services.
  26. 27070: The 27070 ZIP code is located in North Carolina, mainly covering the community of Mocksville and surrounding areas. It includes a mix of housing, business, and countryside spaces, offering a combination of small-town charm and local facilities.
  27. 27071: 27071 is a postal code located in North Carolina, primarily serving the city of Mount Airy in Surry County. This area is known for its quaint rural atmosphere and historical importance.
  28. 27076: 27076 is a ZIP code located in North Carolina, chiefly serving the city of King. It is part of Stokes County and offers a mix of residential and rural areas.
  29. 27077: 27077 is a postal code located in Surry County, North Carolina, encompassing parts of the city of Mount Airy. This area is known for its picturesque landscapes and nearness to the Blue Ridge Mountains.
  30. 27083: The 27083 ZIP code is located in North Carolina, covering parts of the town of Lexington and surrounding areas. It is known for its mix of residential neighborhoods, local businesses, and closeness to recreational parks.
CharlotteCharlotte is the largest city in North Carolina and a major financial hub in the southeastern United States. It is known for its lively urban culture, pro sports teams, and expanding economy.https://en.wikipedia.org/wiki/Charlotte,_North_Carolina
RaleighRaleigh is the main city of North Carolina, known for its dynamic tech industry and deep history. It is part of the Research Triangle, a major hub for learning, medical services, and innovation.https://en.wikipedia.org/wiki/Raleigh,_North_Carolina
GreensboroGreensboro is a dynamic city in North Carolina known for its rich history and artistic attractions. It serves as a key hub for education, business, and transportation in the Piedmont Triad region.https://en.wikipedia.org/wiki/Greensboro,_North_Carolina
DurhamDurham is a lively city in North Carolina known for its deep history, multicultural culture, and robust academic presence, including Duke University. It is a focal point for technology, healthcare, and research, playing a key role in the region's economy.https://en.wikipedia.org/wiki/Durham,_North_Carolina
Winston-SalemWinston-Salem is a city in North Carolina known for its rich history in the tobacco industry and lively arts scene. It serves as a artistic and economic hub in the Piedmont Triad region.https://en.wikipedia.org/wiki/Winston-Salem,_North_Carolina
FayettevilleFayetteville is a municipality in North Carolina known for its deep military history and closeness to Fort Bragg, one of the largest military installations in the world. It features a vibrant downtown area with cultural attractions, parks, and historic sites.https://en.wikipedia.org/wiki/Fayetteville,_North_Carolina
CaryCary is a flourishing town in North Carolina known for its great lifestyle and robust community spirit. It features a mix of residential and city amenities, with outstanding schools, parks, and a growing technology sector.https://en.wikipedia.org/wiki/Cary,_North_Carolina
WilmingtonWilmington is a venerable port city situated in southeastern North Carolina, noted for its captivating riverfront and vibrant cultural scene. It presents a combination of gorgeous beaches, antique architecture, and a expanding film industry.https://en.wikipedia.org/wiki/Wilmington,_North_Carolina
High PointHigh Point is a city in North Carolina renowned for its notable furniture manufacturing sector and yearly High Point Market, the largest home furnishings trade show in the globe. It is a part of the Piedmont Triad metropolitan area and features a mix of cultural sites and historic landmarks.https://en.wikipedia.org/wiki/High_Point,_North_Carolina
ConcordConcord is a town in North Carolina known for its rich history and lively community. It is home to the Charlotte Motor Speedway and offers a blend of cultural attractions and al fresco activities.https://en.wikipedia.org/wiki/Concord,_North_Carolina
AshevilleAsheville is a dynamic city in North Carolina known for its historic architecture and thriving arts scene. Situated in the Blue Ridge Mountains, it offers stunning natural beauty and a rich cultural experience.https://en.wikipedia.org/wiki/Asheville,_North_Carolina
GreenvilleGreenville is a vibrant city in North Carolina known for its rich history and cultural variety. It serves as a regional hub for education, health services, and trade, featuring East Carolina University and a growing downtown area.https://en.wikipedia.org/wiki/Greenville,_North_Carolina
JacksonvilleJacksonville is a municipality located in Onslow County, North Carolina, known for its nearness to Marine Corps Base Camp Lejeune. It features a blend of armed forces presence and Southern charm, adding to its special community atmosphere.https://en.wikipedia.org/wiki/Jacksonville,_North_Carolina
HuntersvilleHuntersville is a suburban town in North Carolina known for its community-oriented community and closeness to Lake Norman. It offers a combination of contemporary amenities, parks, and a historic downtown area.https://en.wikipedia.org/wiki/Huntersville,_North_Carolina
ApexApex is a lively town located in Wake County, North Carolina, known for its historic downtown and close-knit community spirit. It offers a mix of suburban living with access to parks, schools, and local events.https://en.wikipedia.org/wiki/Apex,_North_Carolina
BurlingtonBurlington is a town in North Carolina known for its extensive history and lively community. It serves as a regional hub for business, arts, and education in the Piedmont Triad area.https://en.wikipedia.org/wiki/Burlington,_North_Carolina
GastoniaGastonia is a city in North Carolina known for its deep history in the textile industry. It boasts a mix of urban and suburban areas with parks, cultural attractions, and a developing economy.https://en.wikipedia.org/wiki/Gastonia,_North_Carolina
Chapel HillChapel Hill is a dynamic town in North Carolina known for its prestigious University of North Carolina at Chapel Hill. It features a thriving cultural scene, historic landmarks, and a strong sense of community.https://en.wikipedia.org/wiki/Chapel_Hill,_North_Carolina
Rocky MountRocky Mount is a town in North Carolina renowned for its rich history and vibrant arts scene. It serves as a center for business and heritage in the coastal plains region.https://en.wikipedia.org/wiki/Rocky_Mount,_North_Carolina
KannapolisKannapolis is a city in North Carolina famous for its rich history in textile manufacturing. It has grown into a vibrant community with a emphasis on education, healthcare, and biotechnology.https://en.wikipedia.org/wiki/Kannapolis,_North_Carolina
Wake ForestWake Forest is a quaint town in North Carolina known for its historic downtown and vibrant community. It offers a mix of cozy atmosphere and up-to-date amenities, making it a well-liked place to live and visit.https://en.wikipedia.org/wiki/Wake_Forest,_North_Carolina
HickoryHickory is a city in North Carolina famous for its rich history in furniture making and dynamic cultural scene. It boasts a combination of historic architecture and contemporary amenities, making it a delightful place to live and explore.https://en.wikipedia.org/wiki/Hickory,_North_Carolina
GoldsboroGoldsboro is a city in Wayne County, North Carolina, known for its deep history and vibrant community. It serves as a community focal point with arts and culture, educational institutions, and military significance due to its proximity to Seymour Johnson Air Force Base.https://en.wikipedia.org/wiki/Goldsboro,_North_Carolina
SalisburySalisbury is a historic city in North Carolina known for its carefully preserved downtown section and rich cultural legacy. It functions as the county seat of Rowan County and features a mix of quaint small-town appeal and modern conveniences.https://en.wikipedia.org/wiki/Salisbury,_North_Carolina
Indian TrailIndian Trail is a quickly growing area in North Carolina known for its family-friendly atmosphere and vibrant community spirit. It offers a blend of suburban living with easy access to Charlotte's metropolitan amenities.https://en.wikipedia.org/wiki/Indian_Trail,_North_Carolina
MonroeMonroe is a town in Union County, North Carolina, known for its historic downtown and thriving community events. It serves as a center for business and culture in the surrounding area.https://en.wikipedia.org/wiki/Monroe,_North_Carolina
New BernNew Bern is a ancient city in North Carolina known for its enchanting waterfront and rich colonial heritage. It acts as the county seat of Craven County and offers a combination of cultural attractions and natural beauty.https://en.wikipedia.org/wiki/New_Bern,_North_Carolina
MooresvilleMooresville is a dynamic town in North Carolina known for its rich motorsports heritage and nearness to Lake Norman. It offers a blend of quaint charm and contemporary facilities, attracting residents and visitors alike.https://en.wikipedia.org/wiki/Mooresville,_North_Carolina
GarnerGarner is a community located in Wake County, North Carolina, known for its friendly atmosphere and developing community. It offers a blend of suburban living with easy access to the nearby city of Raleigh.https://en.wikipedia.org/wiki/Garner,_North_Carolina
SanfordSanford is a municipality located in Lee County, North Carolina, known for its historic downtown and thriving community. It serves as a local hub for commerce, academics, and healthcare in the central part of the state.https://en.wikipedia.org/wiki/Sanford,_North_Carolina
Biltmore EstateThe Biltmore Estate in North Carolina is a notable mansion built by George Washington Vanderbilt II, featuring two hundred fifty rooms and spectacular architecture. It is surrounded by beautifully designed gardens and offers visitors a peek into the Gilded Age lifestyle.https://en.wikipedia.org/wiki/Biltmore_Estate
Great Smoky Mountains National ParkThe Great Smoky Mountains National Park is famous for its rich plant and animal life, ancient mountains, and mist-covered landscapes. It offers numerous hiking trails, historic buildings, and scenic vistas along the border of North Carolina and Tennessee.https://en.wikipedia.org/wiki/Great_Smoky_Mountains_National_Park
Outer BanksThe Outer Banks is a group of protective islands off the coast of North Carolina known for its stunning beaches, rich history, and distinctive wildlife. It offers popular activities such as fishing, water sports, and exploring historical sites like the Wright Brothers National Memorial.https://en.wikipedia.org/wiki/Outer_Banks
Wright Brothers National MemorialWright Brothers National Memorial in North Carolina honors the first successful powered flights by Orville and Wilbur Wright in 1903. The site includes a visitor center, model of the original Flyer, and exhibits showcasing the history of aviation.https://en.wikipedia.org/wiki/Wright_Brothers_National_Memorial
Battleship North CarolinaThe Battleship North Carolina is a historic World War II battleship permanently stationed in Wilmington, North Carolina. It serves as a museum, providing visitors a chance to visit its decks and learn about naval history.https://en.wikipedia.org/wiki/USS_North_Carolina_(BB-55)
Chimney Rock State ParkChimney Rock State Park in North Carolina features a impressive 315-foot granite monolith providing breathtaking views of the adjacent Blue Ridge Mountains. The park also includes hiking trails, waterfalls, and diverse wildlife, making it a popular destination for outdoor enthusiasts.https://en.wikipedia.org/wiki/Chimney_Rock_State_Park
Grandfather MountainGrandfather Mountain in North Carolina is a rough peak known for its beautiful hiking trails, varied wildlife, and the Mile High Swinging Bridge. It offers stunning panoramic views and is a well-liked destination for outdoor enthusiasts and nature lovers.https://en.wikipedia.org/wiki/Grandfather_Mountain
Cape Hatteras National SeashoreCape Hatteras National Seashore in North Carolina features untouched beaches, diverse wildlife, and historic lighthouses. It is a well-known destination for fishing, surfing, and enjoying natural coastal beauty.https://en.wikipedia.org/wiki/Cape_Hatteras_National_Seashore
North Carolina Museum of Natural SciencesThe North Carolina Museum of Natural Sciences is a renowned institution offering extensive exhibits on the natural world, including interactive displays and live animals. It offers learning programs and engaging experiences that highlight the biodiversity and science of the region.https://en.wikipedia.org/wiki/North_Carolina_Museum_of_Natural_Sciences
North Carolina ZooThe North Carolina Zoo is among the largest natural habitat zoos in the world, home to over 1,600 animals from more than 250 species. It offers large exhibits that mimic African and North American environments, offering a unique and engaging wildlife experience.https://en.wikipedia.org/wiki/North_Carolina_Zoo
International Civil Rights Center & MuseumThe International Civil Rights Center & Museum in North Carolina honors the 1960 Greensboro sit-ins, a significant event in the Civil Rights Movement. It offers exhibits and educational programs that showcase the struggle for racial equality and social justice.https://en.wikipedia.org/wiki/International_Civil_Rights_Center_%26_Museum
Fort Raleigh National Historic SiteFort Raleigh National Historic Site protects the site of the initial English settlement in America, known as the Lost Colony. It offers visitors a look into early colonial history through open-air exhibits and living history programs.https://en.wikipedia.org/wiki/Fort_Raleigh_National_Historic_Site
Jockey's Ridge State ParkJockey's Ridge State Park boasts the highest natural sand dune system in the Eastern United States, providing spectacular views of the adjacent landscape. Visitors can participate in activities such as hiking, hang gliding, and kite flying in this unique coastal environment.https://en.wikipedia.org/wiki/Jockey%27s_Ridge_State_Park
Tryon PalaceTryon Palace is a heritage site in New Bern, North Carolina, featuring the preserved 18th-century governor's mansion and stunning gardens. It offers a glimpse into colonial life with museum exhibits, guided walks, and special events.https://en.wikipedia.org/wiki/Tryon_Palace
Uwharrie National ForestUwharrie National Forest in North Carolina provides varied outdoor recreational options including hiking, camping, and off-road vehicle trails. It features scenic landscapes with ancient mountains, dense forests, and sparkling lakes, ideal for nature enthusiasts.https://en.wikipedia.org/wiki/Uwharrie_National_Forest
Mount Mitchell State ParkMount Mitchell State Park in North Carolina features the tallest peak to the east of the Mississippi River, offering breathtaking panoramic views and diverse hiking trails. The park is well-known for its unique flora and fauna, making it a popular destination for nature lovers and outdoor explorers.https://en.wikipedia.org/wiki/Mount_Mitchell_State_Park
Merchants Millpond State ParkMerchants Millpond State Park in North Carolina boasts a serene millpond fringed with cypress swamps and varied wildlife, providing opportunities for kayaking, fishing, and hiking. The park protects historic structures and provides a calm natural retreat for outdoor enthusiasts.https://en.wikipedia.org/wiki/Merchants_Millpond_State_Park
Old Salem Museums & GardensOld Salem Museums & Gardens in North Carolina presents a glimpse into the vibrant history and culture of the Moravian settlers through restored buildings, gardens, and interactive exhibits. Visitors can explore 18th and 19th-century architecture, traditional crafts, and lovingly preserved gardens.https://en.wikipedia.org/wiki/Old_Salem
Linville Gorge WildernessLinville Gorge Wilderness in North Carolina is a rugged and picturesque area known for its profound canyon and diverse wildlife. It offers challenging hiking trails, spectacular overlooks, and opportunities for rock climbing and fishing.https://en.wikipedia.org/wiki/Linville_Gorge
Blue Ridge ParkwayThe Blue Ridge Parkway is a scenic highway that twists through the Appalachian Mountains, offering spectacular views of the natural landscape. It is well-known for its beautiful overlooks, hiking trails, and brilliant fall foliage, making it a favored destination for outdoor enthusiasts.https://en.wikipedia.org/wiki/Blue_Ridge_Parkway
Graveyard FieldsGraveyard Fields is a picturesque area in North Carolina's Blue Ridge Mountains famous for its spectacular waterfalls and vibrant wildflower meadows. It offers popular hiking trails with amazing views and varied natural beauty.https://en.wikipedia.org/wiki/Graveyard_Fields
Sliding RockSliding Rock is a authentic waterfall in Pisgah National Forest, North Carolina, where visitors can slide down a polished, 60-foot-long rock into a cool mountain pool. It offers a unique and exciting outdoor experience well-liked with families and adventure seekers.https://en.wikipedia.org/wiki/Sliding_Rock
Looking Glass FallsLooking Glass Falls is a beautiful 60-foot waterfall located in the Pisgah National Forest of North Carolina. Conveniently located and surrounded by verdant foliage, it is a popular spot for visitors seeking natural beauty and photo opportunities.https://en.wikipedia.org/wiki/Looking_Glass_Falls
Lake LureLake Lure is a scenic reservoir situated in the foothills of the Blue Ridge Mountains in North Carolina, famous for its stunning views and recreational activities. It offers opportunities for boating, fishing, and hiking, drawing visitors seeking natural beauty and outdoor adventure.https://en.wikipedia.org/wiki/Lake_Lure,_North_Carolina
Tweetsie RailroadTweetsie Railroad is a Old West-themed amusement park in North Carolina featuring a classic steam locomotive ride through beautiful mountain terrain. It offers family-friendly attractions, live entertainment, and special events celebrating the region's railroad heritage.https://en.wikipedia.org/wiki/Tweetsie_Railroad
Emerald IsleThe Emerald Isle is a charming coastal town in North Carolina known for its immaculate beaches and family-friendly atmosphere. It offers excellent opportunities for fishing, boating, and relaxing by the Atlantic Ocean.https://en.wikipedia.org/wiki/Emerald_Isle,_North_Carolina
High Point Furniture MarketHigh Point Furniture Market in North Carolina is the biggest home furnishings sector trade show in the world, drawing buyers and exhibitors worldwide. It displays a wide array of furniture designs and designs, functioning as a major hub for industry networking and innovation.https://en.wikipedia.org/wiki/High_Point_Market
NASCAR Hall of FameThe NASCAR Hall of Fame in North Carolina honors the history and heritage of NASCAR, featuring renowned drivers, classic cars, and memorable moments. It includes engaging exhibits and memorabilia, making it a top spot for racing fans.https://en.wikipedia.org/wiki/NASCAR_Hall_of_Fame
Discovery Place ScienceDiscovery Place Science in North Carolina is a hands-on science museum featuring interactive exhibits, an aquarium, and live demonstrations. It offers learning experiences for all ages focused on tech, life science, and physics.https://en.wikipedia.org/wiki/Discovery_Place
Morehead Planetarium and Science CenterMorehead Planetarium and Science Center in North Carolina features hands-on exhibits and engrossing astronomy shows that inspire interest about the universe. It functions as a center for science education and public engagement, highlighting state-of-the-art technology and research programs.https://en.wikipedia.org/wiki/Morehead_Planetarium_and_Science_Center

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Aaron, is absolutely amazing and does a wonderful job with answering all of our questions! We have the POS System and the Clover Flex that he has helped us get. It has done amazing things for our business and has helped us to thrive even … More

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Jason Bell is SUPERMAN!! He explained everything I needed to know to make an informed decision to purchase The Clover. His expertise, availabilty, and friendliness helped me feel at ease in setting up my small self-wellness business point … More

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We are most pleased with the relationship we’ve had in working with Brilliant POS and their rep Kiana. They worked closely and diligently to help migrate data from a 10 yr old POS system to our current platform. Many bumps along the road … More

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Point of sale

From Wikipedia, the free encyclopedia
This article is about checkout technology. For managed care, see point of service plan.
Points of sale at a Target retail store
Marketing
Management
Key concepts
Account-based marketing · Activation · Annoyance factor · Attribution · Distribution · Brand licensing · Brand management · Cannibalization · Co-creation · Communications · Consumer behaviour · Consumer culture · Digital marketing · Dominance · Effectiveness · Ethics · Horizontal integration · Influencer marketing · Mix · Pricing · Product marketing · Promotion · Retail · Segmentation · Service · Social marketing · Strategy · Vertical integration
Promotional content
Advertising · Ambush marketing · Branding · Corporate anniversary · Direct marketing · Franchising · Gender in advertising · Label · Loyalty marketing · Mobile marketing · On-hold messaging · Personal selling · Premiums · Prizes · Product placement · Propaganda · Publicity · Sales promotion · Sex in advertising · Underwriting spot
Promotional media
Behavioral targeting · Brand ambassador · Counter display unit · Display advertising · Display stand · Drip marketing · Endcap · Gondola · In-game advertising · Mobile advertising · Native advertising · New media · Online advertising · Out-of-home advertising · Point of sale · Product demonstration · Promotional merchandise (merchandising) · Promotional representative · Visual merchandising · Web banner · Word-of-mouth
Research
Market research · Marketing research · Mystery shopping · Consumer research

The point of sale (POS) or point of purchase (POP) is the time and place at which a retail transaction is completed. At the point of sale, the merchant calculates the amount owed by the customer, indicates that amount, may prepare an invoice for the customer (which may be a cash register printout), and indicates the options for the customer to make payment. It is also the point at which a customer makes a payment to the merchant in exchange for goods or after provision of a service. After receiving payment, the merchant may issue a receipt, as proof of transaction, which is usually printed but can also be dispensed with or sent electronically.[1][2][3]

To calculate the amount owed by a customer, the merchant may use various devices such as weighing scales, barcode scanners, and cash registers (or the more advanced "POS cash registers", which are sometimes also called "POS systems"[4][5]). To make a payment, payment terminals, touch screens, and other hardware and software options are available.

The point of sale is often referred to as the point of service because it is not just a point of sale but also a point of return or customer order. POS terminal software may also include features for additional functionality, such as inventory management, CRM, financials, or warehousing.

Businesses are increasingly adopting POS systems, and one of the most obvious and compelling reasons is that a POS system eliminates the need for price tags. Selling prices are linked to the product code of an item when adding stock, so the cashier merely scans this code to process a sale. If there is a price change, this can also be easily done through the inventory window. Other advantages include the ability to implement various types of discounts, a loyalty scheme for customers, and more efficient stock control. These features are typical of almost all modern ePOS systems.

Terminology

[edit]
The counter of a café at the new Centrum department store in Tampere, Finland in 1961

Retailers and marketers will often refer to the area around the checkout instead as the point of purchase (POP) when they are discussing it from the customer's perspective. This is particularly the case when planning and designing the area as well as when considering a marketing strategy and offers.

Some point of sale vendors refer to their POS system as "retail management system" which is a more appropriate term, since this software is not just for processing sales but comes with many other capabilities, such as inventory management, membership systems, supplier records, bookkeeping, issuing of purchase orders, quotations and stock transfers, hide barcode label creation, sale reporting and in some cases remote outlet networking or linkage, to name some major ones.

Nevertheless, it is the term POS system rather than retail management system that is in vogue among both end-users and vendors.

The basic, fundamental definition of a POS System is a system which allows the processing and recording of transactions between a company and its consumers, at the time in which goods and/or services are purchased.

History

[edit]

Software before the 1990s

[edit]
McDonald's POS device by Brobeck

Early electronic cash registers (ECR) were controlled with proprietary software and were limited in function and communication capability. In August 1973, IBM released the IBM 3650 and 3660 store systems that were, in essence, a mainframe computer used as a store controller that could control up to 128 IBM 3653/3663 point of sale registers. This system was the first commercial use of client-server technology, peer-to-peer communications, local area network (LAN) simultaneous backup, and remote initialization. By mid-1974, it was installed in Pathmark stores in New Jersey and Dillard's department stores.

One of the first microprocessor-controlled cash register systems was built by William Brobeck and Associates in 1974, for McDonald's Restaurants.[6] It used the Intel 8008, an early microprocessor (forerunner to the Intel 8088 processor used in the original IBM Personal Computer). Each station in the restaurant had its own device which displayed the entire order for a customer — for example, [2] Vanilla Shake, [1] Large Fries, [3] Big Mac — using numeric keys and a button for every menu item. By pressing the [Grill] button, a second or third order could be worked on while the first transaction was in progress. When the customer was ready to pay, the [Total] button would calculate the bill, including sales tax for almost any jurisdiction in the United States. This made it accurate for McDonald's and very convenient for the servers and provided the restaurant owner with a check on the amount that should be in the cash drawers. Up to eight devices were connected to one of two interconnected computers so that printed reports, prices, and taxes could be handled from any desired device by putting it into Manager Mode. In addition to the error-correcting memory, accuracy was enhanced by having three copies of all important data with many numbers stored only as multiples of 3. Should one computer fail, the other could handle the entire store.

In 1986, Gene Mosher introduced the first graphical point of sale software

In 1986, Gene Mosher introduced the first graphical point of sale software[7] featuring a touchscreen interface under the ViewTouch[8] trademark on the 16-bit Atari 520ST color computer.[9] It featured a color touchscreen widget-driven interface that allowed configuration of widgets representing menu items without low level programming.[10] The ViewTouch point of sale software was first demonstrated in public at Fall Comdex, 1986,[11] in Las Vegas, Nevada, to large crowds visiting the Atari Computer booth. This was the first commercially available POS system with a widget-driven color graphic touch screen interface and was installed in several restaurants in the US and Canada.

In 1986, IBM introduced its 468x series of POS equipment based on Digital Research's Concurrent DOS 286 and FlexOS 1.xx, a modular real-time multi-tasking multi-user operating system.

Modern software (post-1990s)

[edit]

A wide range of POS applications have been developed on platforms such as Windows and Unix. The availability of local processing power, local data storage, networking, and graphical user interface made it possible to develop flexible and highly functional POS systems. Cost of such systems has also declined, as all the components can now be purchased off-the-shelf.

In 1993, IBM adopted FlexOS 2.32 as the basis of their IBM 4690 OS in their 469x series of POS terminals. This was developed up to 2014 when it was sold to Toshiba, who continued to support it up to at least 2017.

With increased options for commodity hardware and a more competitive market, the 1990s saw increased attention paid to the user interaction between store employees and POS systems. Touchscreens and larger displays became widely available in the 1990s, offering an alternative to limited displays like two-line VFDs used in the IBM 4683. The performance of the employees using the POS devices, a controllable cost for the business, depends upon the ease of learning, ease of use, and level of employee experience with it. Although experienced employees work more quickly with mechanically keyed entry,[12] some systems favoured adopting GUI technology for ease of learning or for ergonomic factors.[13]

The key requirements that must be met by modern POS systems include high and consistent operating speed, reliability, ease of use, remote supportability, low cost, and rich functionality. Retailers can reasonably expect to acquire such systems (including hardware) for about $4000 US (as of 2009) per checkout lane.

Reliability depends not wholly on the developer but at times on the compatibility between a database and an OS version. For example, the widely used Microsoft Access database system had a compatibility issue when Windows XP machines were updated to a newer version of Windows. Microsoft offered no immediate solution. Some businesses were severely disrupted in the process, and many downgraded back to Windows XP for a quick resolution. Other companies utilized community support, for a registry tweak solution has been found for this.[14][unreliable source]

POS systems are one of the most complex software systems available because of the features that are required by different end users. Many POS systems are software suites that include sale, inventory, stock counting, vendor ordering, customer loyalty and reporting modules. Sometimes purchase ordering, stock transferring, quotation issuing, barcode creating, bookkeeping or even accounting capabilities are included. Each of these modules is interlinked if they are to serve their practical purpose and maximize their usability.

For instance, the sale window is immediately updated on a new member entry through the membership window because of this interlinking. Similarly, when a sale transaction is made, any purchase by a member is on record for the membership window to report providing information like payment type, goods purchased, date of purchase and points accumulated. Comprehensive analysis performed by a POS machine may need to process several qualities about a single product, like selling price, balance, average cost, quantity sold, description and department. Highly complex programming is involved (and possibly considerable computer resources) to generate such extensive analyses.

POS systems are designed not only to serve the retail, wholesale and hospitality industries as historically is the case. Currently POS systems are also used in goods and property leasing businesses, equipment repair shops, healthcare management, ticketing offices such as cinemas and sports facilities and many other operations where capabilities such as the following are required: processing monetary transactions, allocation and scheduling of facilities, keeping record and scheduling services rendered to customers, tracking of goods and processes (repair or manufacture), invoicing and tracking of debts and outstanding payments.

Different customers have different expectations within each trade. The reporting functionality alone is subject to so many demands, especially from those in the retail/wholesale industry. To cite special requirements, some business's goods may include perishables and hence the inventory system must be capable of prompting the admin and cashier on expiring or expired products. Some retail businesses require the system to store credit for their customers, credit which can be used subsequently to pay for goods. A few companies expect the POS system to behave like a full-fledged inventory management system, including the ability to provide FIFO (First In First Out) and LIFO (Last In First Out), reports of their goods for accounting and tax purposes.

In the hospitality industry, POS system capabilities can also diverge significantly. For instance, a restaurant is typically concerned about how the sale window functions: whether it has functionality such as creating item buttons, various discounts, adding a service charge, holding of receipts, queuing, table service as well as takeaways, merging and splitting of a receipt. These capabilities may be insufficient for a spa or slimming center which would require, in addition, a scheduling window with historical records of customers' attendance and their special requirements.

A POS system can be made to serve different purposes to different end users depending on their business processes. Often an off-the-shelf POS system is inadequate for customers. Some customization is required, and this is why a POS system can become very complex. The complexity of a mature POS system extends to remote networking or interlinking between remote outlets and the HQ such that updating both ways is possible. Some POS systems offer the linking of web-based orders to their sale window. Even when local networking is only required (as in the case of a high-traffic supermarket), there is the ever-present challenge for the developer to keep most if not all of their POS stations running. This puts high demand not just on software coding but also designing the whole system covering how individual stations and the network work together, and special consideration for the performance capability and usage of databases. Due to such complexity, bugs and errors encountered in POS systems are frequent.[15]

With regard to databases, POS systems are very demanding on their performance because of numerous submissions and retrievals of data - required for correct sequencing the receipt number, checking various discounts, membership, calculating subtotal, so forth - just to process a single sale transaction. The immediacy required of the system on the sale window such as may be observed at a checkout counter in a supermarket cannot be compromised. This places much stress on individual enterprise databases if there are just several tens of thousands of sale records in the database. Enterprise database Microsoft SQL Server, for example, has been known to freeze up (including the OS) entirely for many minutes under such conditions showing a "Timeout Expired" error message. Even a lighter database like Microsoft Access will slow to a crawl over time if the problem of database bloating is not foreseen and managed by the system automatically. Therefore, the need to do extensive testing, debugging and improvisation of solutions to preempt failure of a database before commercial implementation complicates the development.

POS system accuracy is demanding, given that monetary transactions are involved continuously not only via the sale window but also at the back end through the receiving and inputting of goods into the inventory. Calculations required are not always straightforward. There may be many discounts and deals that are unique to specific products, and the POS machine must quickly process the differences and the effect on pricing. There is much complexity in the programming of such operations, especially when no error in calculation can be allowed.

Other requirements include that the system must have functionality for membership discount and points accumulation/usage, quantity and promotional discounts, mix and match offers, cash rounding up, invoice/delivery-order issuance with outstanding amount. It should enable a user to adjust the inventory of each product based on physical count, track expiry of perishable goods, change pricing, provide audit trail when modification of inventory records is performed, be capable of multiple outlet functionality, control of stocks from HQ, doubling as an invoicing system, just to name some.

It is clear that POS system is a term that implies a wide range of capabilities depending on the end-user requirements. POS system review websites cannot be expected to cover most let alone all the features. Unless one is a developer, it is unrealistic to expect the reviewer to know all the aspects of a POS system. For instance, a POS system might work smoothly on a test database during the review but not when the database grows significantly in size over months of usage. And this is only one among many hidden critical functionality issues of a POS system.

Hardware interface standardization (post-1980s)

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Vendors and retailers are working to standardize development of computerized POS systems and simplify interconnecting POS devices. Two such initiatives were OPOS and JavaPOS, both of which conform to the UnifiedPOS standard led by The National Retail Foundation.

OPOS (OLE for POS) was the first commonly adopted standard and was created by Microsoft, NCR Corporation, Epson and Fujitsu-ICL. OPOS is a COM-based interface compatible with all COM-enabled programming languages for Microsoft Windows. OPOS was first released in 1996. JavaPOS was developed by Sun Microsystems, IBM, and NCR Corporation in 1997 and first released in 1999. JavaPOS is for Java what OPOS is for Windows, and thus largely platform independent.

There are nearly as many proprietary protocols as there are companies making POS peripherals. Most POS peripherals, such as displays and printers, support several of these command protocols to work with many different brands of POS terminals and computers.

User interface design

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The design of the sale window is the most important one for the user. This user interface is highly critical when compared to those in other software packages such as word editors or spreadsheet programs where the speed of navigation is not so crucial for business performance.

For businesses at prime locations where real estate is at a premium, it can be common to see a queue of customers. The faster a sale is completed the shorter the queue time which improves customer satisfaction, the less space it takes, which benefits shoppers and staff. High-traffic operations such as grocery outlets and cafes need to process sales quickly at the sales counter so the UI flow is often designed with as few popups or other interruptions to ensure the operator isn't distracted and the transaction can be processed as quickly as possible.

Although improving the ergonomics is possible, a clean, fast-paced look may come at the expense of sacrificing functions that are often wanted by end-users such as discounts, access to commission earned screens, membership and loyalty schemes can involve looking at a different function of the POS to ensure the point of sale screen contains only what a cashier needs at their disposal to serve customers.

Cloud-based (post-2000s)

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The advent of cloud computing has given birth to the possibility of electronic point of sale (EPOS) systems[16] to be deployed as software as a service, which can be accessed directly from the Internet using a web browser. Using the previous advances in the communication protocols for POS's control of hardware, cloud-based POS systems are independent from platform and operating system limitations. EPOS systems based in the cloud (most small-business POS today) are generally subscription-based, which includes ongoing customer support.[17]

Compared to regular cash registers (which tend to be significantly cheaper but only process sales and prints receipts), POS systems include automatic updating of the inventory library stock levels when selling products, real-time reports accessible from a remote computer, staff timesheets and a customer library with loyalty features.[18][clarification needed][clarification needed]

Cloud-based POS systems are also created to be compatible with a wide range of POS hardware and sometimes tablets such as Apple's iPad. Thus cloud-based POS also helped expand POS systems to mobile devices, such as tablet computers or smartphones.[19]

These devices can also act as barcode readers using a built-in camera and as payment terminals using built-in NFC technology or an external payment card reader. A number of POS companies built their software specifically to be cloud-based. Other businesses who launched pre-2000s have since adapted their software to evolving technology.

Cloud-based POS systems are different from traditional POS largely because user data, including sales and inventory, are not stored locally, but in a remote server. The POS system is also not run locally, so there is no installation required.

Depending on the POS vendor and the terms of contract, compared to traditional on-premises POS installation, the software is more likely to be continually updated by the developer with more useful features and better performance in terms of computer resources at the remote server and in terms of fewer bugs and errors.

Other advantages of a cloud-based POS are instant centralization of data (important especially to chain stores), ability to access data from anywhere there is internet connection, and lower start-up costs.[20]

Cloud based POS requires an internet connection. For this reason it important to use a device with 3G connectivity in case the device's primary internet goes down. In addition to being significantly less expensive than traditional legacy point of sale systems, a notable strength of cloud-based point of sale systems is the ability to switch to a different product, by a different developer, without having to purchase new hardware. The many developers creating new software applications help to ensure that the system is supported for longer than a typical legacy POS system.

A number of noted emerging cloud-based POS systems came on the scene less than a decade or even half a decade back. These systems are usually designed for restaurants, small and medium-sized retail operations with fairly simple sale processes as can be culled from POS system review sites. It appears from such software reviews that enterprise-level cloud-based POS systems are currently lacking in the market. "Enterprise-level" here means that the inventory should be capable of handling a large number of records, such as required by grocery stores and supermarkets. It can also mean that the system software and cloud server must be capable of generating reports such as analytics of sale against inventory for both a single and multiple outlets that are interlinked for administration by the headquarters of the business operation.

POS vendors of such cloud based systems should also have a strong contingency plan for the breakdown of their remote server such as represented by fail-over server support. Sometimes a major data center can fail completely, such as in a fire.[21] On-premises installations are therefore sometimes seen alongside cloud-based implementation to preempt such incidents, especially for businesses with high traffic. The on-premises installations may not have the most up-to-date inventory and membership information.

For such contingency, a more innovative though highly complex approach for the developer is to have a trimmed down version of the POS system installed on the cashier computer at the outlet. On a daily basis the latest inventory and membership information from the remote server is automatically updated into the local database. Thus should the remote server fail, the cashier can switch over to the local sale window without disrupting sales. When the remote server is restored and the cashier switches over to the cloud system, the locally processed sale records are then automatically submitted to the remote system, thus maintaining the integrity of the remote database.

Although cloud-based POS systems save the end-user startup cost and technical challenges in maintaining an otherwise on-premises installation, there is a risk that if the cloud-based vendor closes down it may result in more immediate termination of services for the end-user compared to the case of a traditional full on-premises POS system where it can still run without the vendor.

Another consideration is that a cloud-based POS system actually exposes business data to service providers - the hosting service company and the POS vendor which have access to both the application and database. The importance of securing critical business information such as supplier names, top selling items, customer relationship processes cannot be underestimated given that sometimes the few key success factors or trade secrets of a business are actually accessible through the POS system. This security and privacy concern is an ongoing issue in cloud computing.

Retail industry

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Main article: Retail
Points of sale at a grocery store in Ilorin, Nigeria
Points of sales at S-market grocery store in Klaukkala, Finland

The retail industry is one of the predominant users of POS terminals. The POS interface at a retail establishment varies greatly depending on the industry and owner of the retailer, but usually includes a cash register (typically a specialized x86-based computer running Windows Embedded or Linux), a method for employee input, cash drawer, receipt printer, barcode scanners (which may incorporate a scale), and an interface for processing Card payments and Processing Customer Information (a Payment Terminal). It can also include a conveyor belt, checkout divider, wireless handheld scanners, integrated card processing systems, and customer-facing displays to display totals and show advertisements. While some systems use typical PC interfaces (such as a keyboard & mouse), it is far more common to utilize touchscreens as they allow for faster response and better customization for the retailer. In the past, most IBM systems used a primarily keyboard-based interface, and NCR previously used side-keys on their displays before touchscreens were widely available, similar to their ATM products.

The POS system software can typically handle a myriad of customer based functions such as sales, returns, exchanges, layaways, gift cards, gift registries, customer loyalty programs, promotions, discounts and much more. POS software can also allow for functions such as pre-planned promotional sales, manufacturer coupon validation, foreign currency handling and multiple payment types.

The POS unit handles the sales to the consumer, but it is only one part of the entire POS system used in a retail business. The controlling servers, or "Back-office" computers, typically handle other functions of the POS system such as inventory control, pricing, purchasing, receiving and transferring of products to and from other locations. Other typical functions of a POS system are: store sales information for enabling customer returns, reporting purposes, sales trends and cost/price/profit analysis. Customer information may be stored for receivables management, marketing purposes and specific buying analysis. Many retail POS systems include an accounting interface that "feeds" sales and product losses, cash drawer expected totals, and cashier productivity information to independent accounting applications.

Point of Sale interface at a supermarket in California.

A multi-terminal POS system used by big retailers like supermarkets and department stores has a far more demanding database and software architecture than that of a single station seen in small retail outlets. A supermarket with high traffic cannot afford a systemic failure, hence each point of sale station is designed to be robust in its operation. Most proprietary POS systems designed for large retailers use 2 servers, with one acting as a backup in case of failure. In the event that both servers fail, the individual POS systems will enter a failsafe mode, where sales data is stored locally and exported back to the servers upon a return of the connection. This may prove challenging to implement in some instances however, as many commercial POS systems do not have any hard disks for security purposes, and often have limited amounts of RAM.

Performing updates between multiple stations and the back end administrative computer should be redundant, so that updates to inventory and promotions will be accurately reflected at checkout without having to restart the computer, and reflecting accurate sales records to the back-end computer at the end of the business day.

This gets even more complicated when there is a membership system requiring real-time two-way updating of membership points between sale stations and the back end administrative computer.

Retail operations such as hardware stores, lumber yards, electronics stores and so-called multifaceted superstores need specialized additional features compared to other stores. POS software in these cases handles special orders, purchase orders, repair orders, service and rental programs as well as typical point of sale functions. Rugged hardware is required for point of sale systems used in outdoor environments. Wireless devices, battery powered devices, all-in-one units, and Internet-ready machines are typical in this industry.

Recently new applications have been introduced, enabling POS transactions to be conducted using mobile phones and tablets. According to a recent study, mobile POS (mPOS) terminals are expected to replace the contemporary payment techniques because of various features including mobility, upfront low cost investment and better user experience.[22]

In the mid-2000s, the blind community in the United States engaged in structured negotiations to ensure that retail point of sale devices had tactile keypads. Without keys that can be felt, a blind person cannot independently enter his or her PIN. In the mid-2000s retailers began using "flat screen" or "signature capture" devices that eliminated tactile keypads. Blind people were forced to share their confidential PIN with store clerks to use their debit and other PIN-based cards. The blind community reached agreement with Walmart, Target, CVS and eight other retailers that required real physical keys so blind people could use the devices.

Checkout configuration

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Early stores typically kept merchandise behind a counter. Staff would fetch items for customers to prevent the opportunity for theft and sales would be made at the same counter. Self-service grocery stores such as Piggly Wiggly, beginning in 1916, allowed customers to fetch their own items and pass the point of sale enroute to the exit.

Modern stores have a variety of checkout configurations, but almost all stores will have their main checkout area situated close to the entrance/exits. Smaller stores may utilize simple counters, while big-box stores will typically use a conveyor belt system spaced out in separate "lanes" to process orders. Express lanes might limit the type of payment, or number or type of goods, to expedite service. Some department stores may also have checkouts inside of the departments to allow shoppers of that section to pay without going through the main lines. If each checkout station has a separate queue, customers have to guess which line will move the fastest, to minimize their wait times. They are often frustrated to be wrong or be stuck behind another customer who encounters a problem or who takes excessive time to check out. Some stores use a single, much longer but faster-moving line, that is served by multiple registers, which produces the same average wait time, but reduces the frustration and variance in wait time from person to person.[23] Regardless of the configuration, checkout lines usually pass by impulse buy items to grab the attention of otherwise idle customers.

As self-checkout technology has progressed, more retailers of all types have included self-checkout as an option, and in some cases, completely replace traditional cashier-operated checkout lines. Self-checkout kiosks are typically kept together in a 'corral' area adjacent to the regular registers so that shop employees can more easily monitor transactions, though they are also occasionally set up in a more typical "lane" fashion with conveyor belts for loading groceries. More modern implementations of self-checkout include scanning items and paying within a retailer's mobile app, or using RF technology and cameras to detect items at the door and charge the customer's account automatically.

Hospitality industry

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Main article: Hospitality industry
Reception desk POS
Restaurant POS
Tablet-based POS

Hospitality point of sale systems are computerized systems incorporating registers, computers and peripheral equipment, usually on a computer network to be used in restaurants, hair salons or hotels. Like other point of sale systems, these systems track sales, labor, payroll and can generate records used in accounting and bookkeeping. They may be accessed remotely by restaurant corporate offices, troubleshooters and other authorized parties.

Point of sale systems have revolutionized the restaurant industry, particularly in the fast food sector. In the most recent technologies, registers are computers, sometimes with touch screens. The registers connect to a server, often referred to as a "store controller" or a "central control unit". Printers and monitors are also found on the network. Additionally, remote servers can connect to store networks and monitor sales and other store data.

Typical restaurant POS software is able to create and print guest checks, print orders to kitchens and bars for preparation, process credit cards and other payment cards, and run reports. In addition, some systems implement wireless pagers and electronic signature-capture devices.

In the fast food industry, displays may be at the front counter, or configured for drive-through or walk-through cashiering and order taking. Front counter registers allow taking and serving orders at the same terminal, while drive-through registers allow orders to be taken at one or more drive-through windows, to be cashiered and served at another. In addition to registers, drive-through and kitchen displays are used to view orders. Once orders appear they may be deleted or recalled by the touch interface or by bump bars. Drive-through systems are often enhanced by the use of drive-through wireless (or headset) intercoms. The efficiency of such systems allows decreased service times and increased efficiency of orders.

Another innovation in technology for the restaurant industry is wireless POS. Many restaurants with high volume use wireless handheld POS to collect orders which are sent to a server. The server sends required information to the kitchen in real time. Wireless systems consist of drive-through microphones and speakers (often one speaker will serve both purposes), which are wired to a "base station" or "center module." This, in turn, will broadcast to headsets. Headsets may be an all-in-one headset, or one connected to a belt pack.

With the development of the mobile technology, Cloud-based POS systems are also put forward to increase the efficiency of some restaurants, integrated with some latest software services such as scan QR code to order by customers themselves. It leads to a new style of offline restaurants dine-in.

In hotels, POS software allows for transfer of meal charges from dining room to guest room with a button or two. It may also need to be integrated with property management software.

Newer, more sophisticated systems are departing from the central database "file server" type system and going to what is called a "cluster database". This eliminates any crashing or system downtime that can be associated with the back office file server. This technology allows 100% of the information to not only be stored, but also pulled from the local terminal, thus eliminating the need to rely on a separate server for the system to operate.

Tablet POS systems popular for retail solutions are now available for the restaurant industry. Initially these systems were not sophisticated and many of the early systems did not support a remote printer in the kitchen. Tablet systems today are being used in all types of restaurants including table service operations. Most tablet systems upload all information to the Internet so managers and owners can view reports from anywhere with a password and Internet connection. Smartphone Internet access has made alerts and reports from the POS very accessible. Tablets have helped create the Mobile POS system, and Mobile POS applications also include payments, loyalty, online ordering, table side ordering by staff and table top ordering by customers. Regarding the payments, mobile POS can accept all kinds of payment methods from contactless cards, EMV chip-enabled cards, and mobile NFC enabled cards. Mobile POS (AKA mPOS) is growing quickly with new developers entering the market almost on a daily basis.

With the proliferation of low-priced touchscreen tablet computers, more restaurants have implemented self-ordering through a tablet POS placed permanently on every table. Customers can browse through the menu on the tablet and place their orders which are then sent to the kitchen. Most restaurants that have iPad self-order menus include photos of the dishes so guests can easily choose what they want to order. This apparently improves service and saves manpower on the part of the restaurant. However this depends on how intelligently the system has been programmed to be.

As a case in point, some self-ordering systems not requiring staff assistance may not properly recognize a subsequent order from the same customer at a table. As a result, the customer is left waiting and wondering why his second order of food and drink is not being served.

Another example of how intelligent the system can be, is whether an order that has been placed but not yet been processed by the kitchen can be modified by the customer through the tablet POS. For such an unprocessed order the customer should be given the option to easily retrieve the order and modify it on the tablet POS. When the order is being processed this function should be automatically disabled.

Self-ordering systems are not always free completely from intervention by the staff and for some good reasons. For example, some restaurants require that items selected by the customers be attended to and can only be placed by the waiter who has the password required to do so. This prevents fake orders - such as may be entered by playful kids - and subsequent dispute on the items ordered. If alcoholic beverages are ordered, it is necessary for the waiter to verify the customer's age before sending the order.

The technical specifications for implementing such self-ordering system are more demanding than a single cashier-controlled POS station. On the software and hardware side each tablet on a customer table has to be networked to the cashier POS station and the kitchen computer so that both are continually updated on orders placed. The common database that serves this network must also be capable of serving many concurrent users - cashier, customers, kitchen and perhaps a drink bar.

Some databases such as popularly-used Microsoft Access may have the specifications that it is capable of usage by multiple concurrent users.[citation needed] However, under the stress of a POS system, they can fail miserably resulting in constant errors and corruption of data.[citation needed]

POS systems are often designed for a variety of clients, and can be programmed by the end users to suit their needs. Some large clients write their own specifications for vendors to implement. In some cases, POS systems are sold and supported by third-party distributors, while in other cases they are sold and supported directly by the vendor.

The selection of a restaurant POS system is critical to the restaurant's daily operation and is a major investment that the restaurant's management and staff must endure for many years. The restaurant POS system interfaces with all phases of the restaurant operation, and with everyone that is involved with the restaurant including guests, suppliers, employees, managers and owners. The selection of a restaurant POS system is a complex process that should be undertaken by the restaurant owner and not delegated to an employee. The purchase process can be summarized in three steps: Design, Compare and Negotiate. The Design step requires research to determine which restaurant POS features are needed for the restaurant operation. With this information the restaurant owner or manager can Compare various restaurant POS solutions to determine which POS systems meet their requirements. The final step is to Negotiate the price, payment terms, included training, initial warranty and ongoing support costs.[citation needed]

Accounting forensics

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POS systems record sales for business and tax purposes. Illegal software dubbed "zappers" can be used on POS devices to falsify these records with a view to evading the payment of taxes.

In some countries, legislation is being introduced to make cash register systems more secure. For example, the French treasury is estimated to be failing to collect approximately €14 billion of VAT revenue each year. The Finance Bill of 2016 was intended to address some of this loss by making it compulsory for taxpayers to operate on "secure systems". Therefore, from 1 January 2018, all retail businesses in France are required to record customer payments using certified secure accounting software or cash register systems.

A certified cash register system must provide for the (i) incommutable,[clarification needed] (ii) security and (iii) storage and archiving of data. All businesses required to comply must obtain a certificate from the cash register system provider which certifies that the system meets these requirements. This is because VAT taxpayers may need to provide a certificate to the tax authorities showing that their cash management system fulfills the new requirements.

If the business cannot provide this certificate to the tax authorities, they may be fined. And, if the tax authorities can demonstrate fraudulent use of the system, both the business and the software provider can face tax penalties, fines, and criminal sanctions. Certification can be obtained either from: a body accredited by the French Accreditation Committee (Comité français d’accréditation or COFRAC) or the software provider of the cash register system.

Security

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Despite the more advanced technology of a POS system as compared to a simple cash register, the POS system is still vulnerable to employee theft through the sales window. A dishonest cashier at a retail outlet can collude with a friend who pretends to be an ordinary customer. During checkout, the cashier can bypass scanning certain items or enter a lower quantity for some items thus profiting from the "free" goods.

The ability of a POS system to void a closed sale receipt for refund purpose without needing a password from an authorized superior also represents a security loophole. Even a function to issue a receipt with a negative amount which can be useful under certain circumstances, can be exploited by a cashier to easily lift money from the cash drawer.

To prevent such employee theft, it is crucial for a POS system to provide an admin window for the supervisor or administrator to generate and inspect a daily list of sale receipts, especially pertaining to the frequency of cancelled receipts before completion, refunded receipts and negative receipts. This is one effective way to alert the company to any suspicious activity - such as a high number of cancelled sales by a certain cashier - that may be occurring, and to take monitoring action.

To further deter employee theft, the sales counter should also be equipped with a closed-circuit television camera pointed at the POS system to monitor and record all activities.

At the back end, price and other changes like discounts to inventory items through the administration module should be secured with passwords provided to trusted administrators. Any changes made should also be logged and capable of being subsequently retrieved for inspection.

The sale records and inventory are important to the business because they provide useful information to the company in terms of customer preferences, customer membership particulars, what are the top selling products, who are the vendors and what margins the company is getting from them, the company monthly total revenue and cost, among others.

It is important that reports on these matters generated at the administrative back end be restricted to trusted personnel. The database from which these reports are generated should be secured via passwords or via encryption of data stored in the database to prevent copying or tampering.

Despite all such precautions, the POS system can never be entirely watertight in security from internal misuse if a clever, dishonest employee knows how to exploit many of its otherwise useful capabilities.

News reports on POS system hacking show that hackers are more interested in stealing credit card information than anything else. The ease and advantage offered by the ability of a POS system to integrate credit card processing thus have a downside. In 2011, hackers were able to steal credit card data from 80,000 customers because Subway's security and POS configuration standards for PCI compliance - which governs credit card and debit card payment systems security - were "directly and blatantly disregarded" by Subway franchisees.[24]

In June 2016, several hundred of Wendy's fast food restaurants had their POS systems hacked by illegally installed malware.[25] The report goes on to say that "the number of franchise restaurants impacted by these cyber security attacks is now expected to be considerably higher than the 300 restaurants already implicated" and that the "hackers made hundreds of thousands of fraudulent purchases on credit and debit cards issued by various financial institutions after breaching Wendy's computer systems late last year".

These exploits by hackers could only be made possible because payment cards were processed through the POS system allowing the malware to either intercept card data during processing or steal and transmit unencrypted card data that is stored in the system database.

In April 2017, security researchers identified critical vulnerabilities in point of sale systems developed by SAP and Oracle[26] and commented, “POS systems are plagued by vulnerabilities, and incidents occurred because their security drawbacks came under the spotlight.”[27] If successfully exploited, these vulnerabilities provide a perpetrator with access to every legitimate function of the system, such as changing prices, and remotely starting and stopping terminals. To illustrate the attack vector, the researchers used the example of hacking POS to change the price of a MacBook to $1. The security issues were reported to the vendor, and a patch was released soon after the notification. Oracle confirmed[28] security bug affects over 300,000 Oracle POS Systems

In some countries, credit and debit cards are only processed via payment terminals. Thus one may see quite a number of such terminals for different cards cluttering up a sale counter. This inconvenience is offset by the fact that credit and debit card data is far less vulnerable to hackers, unlike when payment cards are processed through the POS system where security is contingent upon the actions taken by end-users and developers.

With the launch of mobile payment, particularly Android Pay and Apple Pay in 2015, it is expected that because of its greater convenience coupled with good security features, this would eventually eclipse other types of payment services – including the use of payment terminals. For mobile payment to go fully mainstream, mobile devices like smartphones that are NFC-enabled must first become universal. This would be a matter of several years from the time of this writing (2017) as more and more models of new smartphones are expected to become NFC-enabled for such a purpose. For instance, iPhone 6 is fully NFC-enabled for mobile payment while iPhone 5 and older models are not. The aforesaid disastrous security risks connected with processing payment card usage through a POS system would then be greatly diminished.

See also

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References

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  1. ^ "Paperless Receipt Solution (PRS) System". James Dyson Foundation. Archived from the original on July 1, 2017. Retrieved August 9, 2015.
  2. ^ "Electronic Transmission of Prescriptions". Business Services Authority. Archived from the original on July 6, 2017. Retrieved August 9, 2015.
  3. ^ "Tricks traders use to evade billions of francs in taxes". The New Times. 9 October 2014. Archived from the original on 2017-06-30. Retrieved August 9, 2015.
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