Best Grocery Pos System

Best Grocery Pos System

POS : Sellers Count On Advanced Checkout Innovation To Enhance Sales And Handle Inventory Effectively

History and Evolution of POS Systems

Picture standing in a dynamic general store in the late 1800s, where cash registers clink and clatter, taping transactions with mechanical precision. The point of sale systems that started as basic cash signs up have actually gone through a metamorphosis far beyond those clunky gizmos. Why does this history matter today? Because comprehending the journey illuminates the challenges contemporary businesses face-- and how Brilliant POS brilliantly solves them.

The Journey from Mechanical Registers to Digital Marvels

Early POS systems were mechanical beasts, susceptible to jams and mistakes. Store owners battled with long checkout lines and manual inventory tracking, often resulting in lost sales and frustrated clients. Sound familiar? Quick forward to the 1970s and 80s, when barcode scanners and electronic signs up stepped in, yet information combination stayed a headache.

  • Manual stock reconciliation slowed operations
  • Limited real-time sales insights hindered decision-making
  • Complex user interfaces puzzled staff, increasing training time

With the dawn of the internet age, cloud-based POS innovations emerged, promising smooth combination and mobility. Numerous systems fell short, offering fragmented options that left services managing several software application tools.

How Brilliant POS Changes These Obstacles

What if there was a method to turn these obstacles into opportunities? Brilliant POS utilizes the most recent improvements to provide an all-in-one platform that takes on every difficulty head-on:

  1. Unified Inventory and Sales Tracking: Real-time information sync keeps stock precise and sales transparent.
  2. Intuitive User User Interface: Developed for ease, minimizing training time and errors.
  3. Cloud Availability: Handle your company from anywhere, anytime.
  4. Customizable Reports: Get insights tailored to your special operations.

Ever felt overwhelmed by a POS system that's too stiff or complicated? Brilliant POS flips the script by adapting to your workflow, not the other method around. It's like having a skilled partner who expects your requirements before you voice them.

In the grand tapestry of retail evolution, Brilliant POS stands as a beacon-- combining the lessons of the past with the innovations of tomorrow. When you think of simplifying your business, why settle for anything less than a system that's as dynamic as your ambitions?

Unpacking the Spectrum of POS Systems

Think of strolling into a bustling café where the POS terminal gleams under soft lighting, ready to speed up orders with a simple tap. Not all point of sale systems are born equivalent. From traditional cash registers to cloud-based systems that whisper sales information into the ether, the variety can baffle even the savviest merchant.

Conventional vs. Modern: A Quick Contrast

Type Key Features Suitable For
Tradition POS Offline performance, physical hardware, limited integration Little shops with very little tech requires
Cloud-Based POS Remote access, automatic updates, multi-device compatibility Businesses scaling quickly or with several areas
Mobile POS Mobility, wireless payments, app-based interface Pop-up stores, food trucks, events

Feature Emphasizes You Might Overlook

  • Inventory management: Real-time tracking that avoids those aggravating stockouts.
  • Staff member management: Not just clock-ins-- believe efficiency analytics that hone scheduling.
  • Client relationship tools: Commitment programs embedded directly into the system, turning one-time buyers into regulars.
  • Information security: Encryption that keeps sensitive transactions airtight, a quiet guardian in the background.

Some might ask, "Why does selecting the right POS seem like deciphering a secret language?" Because beneath the surface lies an intricate ecosystem that can either improve or tangle your everyday operations. Brilliant POS understands this maze. They do not just use tools-- they craft customized solutions that accept your unique operational quirks.

One expert idea: Constantly test how a POS system manages peak hours. A system that slows down when customers line up is a silent killer of profits and persistence. Brilliant POS equips companies with lightning-fast processing speeds, so your busiest day does not develop into a traffic jam problem.

Opening Effectiveness with POS Systems

Ever observed how a well-oiled POS system transforms the chaos of a hectic store into a symphony of smooth transactions? It's not almost calling sales-- it has to do with orchestrating information, inventory, and consumer interactions with identify precision. The struggle to keep up with manual tracking can seem like handling flaming torches, but Brilliant POS understands this complex dance. They weave automation and real-time analytics into one sophisticated option, turning what could be a logistical labyrinth into a straightforward course to success.

Precision Stock Management: A Video Game Changer

Envision walking into your stockroom just to discover discrepancies that leave you scratching your head. That's where lots of organizations struck a snag-- inventory mistakes that disrupt sales and annoy customers. Brilliant POS tackles this with cutting-edge algorithms that sync sales information instantly, decreasing human error to almost zero. The result? You constantly understand what's on the rack, what's flying off it, and when to reorder before you even recognize it's time.

Mastering Customer Insights

Who doesn't enjoy an individual touch? POS systems gather subtle consumer behavior patterns that, when analyzed, reveal golden opportunities. Brilliant POS turns raw data into actionable insights. For instance, did you know that consumers who purchase coffee in the early morning frequently get treats later? Acknowledging these trends lets you tailor promotions completely, increasing both complete satisfaction and sales.

Specialist Tips for Making The Most Of POS Advantages

  • Guarantee your POS integrates effortlessly with your existing software application to avoid information silos.
  • Leverage built-in reporting tools to evaluate peak sales hours and enhance staffing.
  • Utilize stock signals to avoid stockouts without overstocking valuable shelf area.
  • Personalize payment alternatives to accommodate diverse customer choices, increasing convenience.

Table: POS System Benefits at a Look

Advantage Impact Pro Pointer
Real-time Sales Tracking Instantly updates earnings figures Use to anticipate everyday cash flow
Automated Stock Control Minimizes stock discrepancies Set reorder thresholds for vital items
Customer Information Analytics Enhances tailored marketing Section customers by purchase frequency
Multi-Payment Assistance Boosts consumer convenience Enable contactless and mobile payments

With Brilliant POS, the labyrinth of retail operations no longer feels frightening. Rather, it ends up being a play ground of opportunities, where every transaction informs a story, and every information point lights the method forward - Brilliant POS. Why opt for common when you can harness the extraordinary power of a smart POS system?

Protecting the Fortress: Security and Compliance in POS Systems

Picture a dynamic café where every deal is a heartbeat of business. One bad move in security-- say, an information breach or non-compliance-- can ripple through the whole operation like a quiet storm. The labyrinth of PCI DSS compliance and securing cardholder information often seems like navigating a minefield without a map. Lots of overlook how file encryption and tokenization form the unnoticeable armor that keeps cyber threats at bay.

Why Security Isn't Just a Checkbox

Security isn't a one-and-done task; it's a constant dance. Brilliant POS comprehends that merchants require more than simply firewall programs-- they need adaptive security procedures that develop with emerging threats. For example, point-to-point file encryption (P2PE) scrambles sensitive data quickly at the swipe, avoiding hackers from obstructing raw details.

  • End-to-end encryption ensures information stays unreadable from the minute of capture to last processing.
  • Multi-factor authentication adds layers beyond passwords, decreasing unauthorized gain access to.
  • Regular vulnerability scans find weak areas before cybercriminals do.

Compliance Beyond Regulations

Compliance is often viewed as an administrative obstacle, but it's the foundation of trust between a business and its consumers. Brilliant POS moves beyond simple guideline adherence by embedding compliance into the really architecture of its systems. This proactive method lessens risk, guaranteeing that merchants do not just satisfy standards-- they exceed them.

Specialist Tips to Strengthen Your POS System

  1. Segment your network: Separate POS terminals from other business systems to limit breach impact.
  2. Carry out regular employee training focused on security awareness to prevent social engineering attacks.
  3. Audit logs often to spot abnormalities that could indicate deceptive activity.
  4. Update firmware and software application consistently to patch vulnerabilities.
  5. Usage tokenization to change delicate card data with unique identifiers that are worthless if stolen.
Security Feature Function Benefit
Tokenization Replaces card data with tokens Reduces data breach impact
P2PE Secures information at swipe point Prevents interception by hackers
Multi-factor Authentication Requires numerous identity evidence Minimizes unauthorized gain access to dangers

Advanced Retail Management Solutions in North Carolina

North Carolina, understood for its varied landscape varying from Atlantic Ocean beaches to the Appalachian Mountains, is a lively state with a population going beyond 10 million citizens. The state boasts a strong economy sustained by industries such as technology, financing, and manufacturing. Popular tourist attractions include the historical Biltmore Estate, the bustling city of Charlotte, and the beautiful Blue Ridge Parkway. North Carolina's growing company environment makes it a perfect location for carrying out efficient retail and hospitality management tools.

Brilliant POS offers professional guidance and free assessments on advanced point of sale systems tailored to meet the distinct needs of businesses in this region - Brilliant POS. They are committed to helping you enhance your operations through innovative innovation and personalized advice

  • Pos Systems: These systems optimize transactions and handle sales data. They are essential for modern retail and hospitality businesses, improving efficiency and customer service.
  • Point Of Sale: A POS is the spot where a buyer processes a payment for goods or services, typically in a store. It's a critical element for mercantile businesses, enabling sale processing and stock management.
  • Retail: Retailers depend on point-of-sale technology to manage transactions and inventory. These systems streamline operations and improve customer experiences.
  • Transaction: The Transaction is a basic process entailing the exchange of products or services for payment. It's the core function driving retail point-of-sale environments by recording sales and handling inventory.
  • Payment Processing: Payment Processing enables businesses to take multiple payment types from customers. It's vital for retail POS setups, facilitating easy payments and effective sales management.
  • Inventory Management: Inventory Management monitors stock levels to streamline purchasing decisions and avoid shortages. It's crucial for sales platforms to guarantee products are available when customers buy them.
  • Sales Data: Sales data fuels retail activities by offering insights into customer behavior and product effectiveness. This information is critical for improving inventory, personalizing marketing, and improving point-of-sale effectiveness.
  • Customer Relationship Management: CRM boosts sales by organizing client data and interactions. This consolidation allows businesses to tailor services and marketing according to purchase history from their point-of-sale terminals.
  • Reporting And Analytics: Reporting And Analytics provide vital understanding of sales patterns, customer conduct, and stock control. This data allows businesses that use point-of-sale solutions to make data-driven decisions, optimize operations, and improve profitability.
  • Hardware: Hardware is the base of retail sale processing, enabling efficient and secure sales. Reliable devices like barcode scanners and receipt printers are vital for seamless customer experiences at the point of sale.
  • Software: Software is the foundation of modern retail activities, handling transactions and stock. It streamlines the payment procedure and offers useful data information for businesses.
  • Barcode Scanner: Barcode Scanners swiftly scan product numbers, making sure of quick and precise sales at the checkout. They are integral for efficient checkout processes and stock management in stores.
  • Receipt Printer: Receipt Printers create paper records of sales for customers. They are important components in retail and support settings for recording sales.
  • Cash Drawer: The Cash Drawer is a secure receptacle for money in retail settings. It integrates with sales terminals to unlock automatically upon transaction end, facilitating cash management.
  • Credit Card Reader: Credit Card Readers are vital tools that allow companies to take credit payments from customers. They smoothly merge with store configurations to facilitate purchases and streamline the checkout procedure.
  • Touchscreen Monitor: Touchscreen Monitors enable intuitive interaction for retail and service transactions. These displays simplify checkout procedures and boost efficiency at points of sale.
  • Payment Gateway: A Payment Gateway securely transmits transaction data from a point-of-sale terminal and the payment processor. This lets businesses accept various payment methods at their checkout.
  • Cloud Based Pos: Cloud Based Pos solutions give businesses flexibility and reachability by storing data and software on distant servers. This new approach enhances business effectiveness for retail and service industries by simplifying transactions and administrative tasks.
  • Mobile Pos: Mobile Point of Sale (mPOS) permits businesses for them to take payments and conduct sales transactions anywhere with a portable device. It provides flexibility and convenience, expanding the reach of retail operations.
  • E Commerce Integration: E-commerce integration connects online stores with in-store sales platforms, allowing for optimized operations and inventory management. This connection permits businesses to offer customers a flawless shopping experience across all channels.
  • Restaurant Pos: Restaurant Pos handles orders, transactions, and kitchen communication. It constitutes a core element of retail transaction management infrastructure.
  • Retail Pos: Retail Pos is the location where a shopper finishes a deal. It covers the hardware and software that enable businesses to handle deals and manage customer interactions at the time of buying.
  • Hospitality: Warmth enhances customer journeys, encouraging loyalty via personalized service. Effective transaction management tools are vital for seamless operations in the industry.
  • Point Of Sale System: The Point Of Sale System handles transactions and sales data. This is a crucial component for retail businesses to process payments and track inventory.
  • Data Security: Protecting confidential payment and customer information is vital for businesses using electronic retail transaction terminals. Strong Data Security measures ensure customer trust and avoid financial losses from breaches.
  • Payment Card Industry Data Security Standard: Payment Card Industry Data Security Standard certifies secure management of cardholder data. This shields pay terminals and related configurations from infractions.
  • Pos System: This is a vital element of retail and hospitality, supporting sales transactions and managing inventory. These Pos System optimize operations, improve customer service, and supply valuable data insights.
  • Credit Card: Credit Cards allow patrons to make payments electronically at the point of sale. They streamline transactions and offer businesses a safe way to accept payments.
  • Debit Card: Debit Cards allow customers to make payments directly from their bank accounts at retail checkout. They simplify transactions and offer a handy alternative to cash for in-store purchases.
  • Cash Register: The Cash Register is a critical component for processing transactions in retail settings. It records sales, figures totals, and handles cash, fulfilling a vital role in a business's point-of-sale activities.
  • Receipt: Proof of purchase document transactions, providing customers with a record of purchase. This history is important for POS systems, inventory management, and accounting reasons.
  • Reporting: Revenue monitoring provides valuable understanding into business performance. These metrics help optimize inventory and improve customer service at the point of sale.
  • Cloud Computing: Cloud Computing provides adaptable infrastructure for retail transaction processing. This enables businesses for them to handle sales data, inventory, and customer information efficiently through web-based platforms.
  • E Commerce: E-commerce boosts retail sales by integrating online sales with in-store operations. This connectivity simplifies inventory management and customer data across all sales channels, boosting the point of purchase experience.
  • Merchant Account: A Merchant Account lets firms to take electronic payments from clients. This is essential for today's retail setups, letting smooth payments through card readers and other point-of-sale equipment.
  • Security: Safeguarding financial exchanges and customer data is crucial for retail payment terminals. Strong Security measures build trust and prevent deception in checkout environments.
  • Data Encryption: Data Encryption secures sensitive financial deals at store checkout terminals, protecting customer information and stopping fraud. This process is crucial for maintaining trust and meeting data security rules in point-of-sale environments.
  • Customer Service: Outstanding Customer Service enhances the retail experience , promoting loyalty and positive brand perception . Integrated point-of-sale technology empowers businesses to provide personalized and effective support, eventually driving customer satisfaction.
  • Loyalty Program: Customer loyalty programs integrated with point-of-sale technology boost client retention and drive repeat business through customized rewards. They monitor purchases and engagement, enabling businesses to offer custom incentives that encourage brand loyalty.
  • Sales: Sales data powers crucial understanding for firms, shaping inventory control and customer behavior assessment. Point-of-purchase technology streamlines these transactions, boosting productivity and precision in tracking Sales performance.
  • Supply Chain: Supply chain management guarantees the seamless flow of goods from production to the sales point. Efficient supply chains are crucial for retail transaction handling to satisfy customer needs and keep inventory.
  • Data Analytics: Data Analytics converts trade records from retail checkout points into actionable insights. This allows companies to optimize stock, customize customer interactions, and refine sales plans.
  • Loss Prevention: Loss Prevention strategies combined with point-of-sale technology assist retailers minimize theft and errors. These combined systems offer tools for monitoring transactions and identifying suspicious activity, safeguarding revenue.
  • Pricing: Pricing strategies are essential for increasing profitability within retail settings. Electronic point-of-sale setups optimize price management, discounts, and promotions, guaranteeing accurate transactions and inventory control.
  • Marketing: Marketing powers customer interaction and brand awareness, which is essential for increasing sales through point-of-sale technology. It helps businesses draw in and keep customers, ultimately increasing the capacity of their transaction platforms.
  • Mobile Point Of Sale: Mobile Point Of Sale allows businesses to process sales and take payments from anywhere using mobile devices. It's an more and more vital component of modern retail and service sector checkout solutions.
  • Retail Technology: Retail Technology enhances customer experiences and streamlines operations. These advancements revolutionize checkout processes and stock management for companies.
  • Self Checkout: Self Checkout kiosks allow customers to read and pay for items on their own, improving the retail process. This technology works with retail transaction processing systems, improving efficiency and reducing wait times.
  • Enterprise Resource Planning: Enterprise Resource Planning integrates key business procedures, streamlining operations and data management. It enhances retail checkout systems by providing real-time inventory, customer, and sales data for data-driven decision-making.
  • Accounting: Accounting tracks fiscal data, giving insights into business performance. This is critical for store businesses utilizing point-of-sale technology to handle deals and inventory.
  • Transaction Processing: Transaction Processing ensures that sales and payments are accurately logged and managed. It's crucial for retail checkout system to process purchases, returns, and other financial interactions.
  • Accounting Software: Accounting Software works with retail sales platforms to streamline financial data. This connection computerizes bookkeeping tasks related to sales and inventory.
  • Payment Terminal: Payment Terminals facilitate electronic billing transaction at the point of sale. They are essential for companies to accept various billing methods and finish transactions.
  • Magnetic Stripe Reader: Magnetic Stripe Reader interpret information from credit and debit cards for processing transactions. They are regularly used at checkout counters to expedite payments.
  • Emv Chip: Emv Chip enhance payment security by encoding transaction data. They are vital for contemporary retail point-of-sale systems, reducing fraud.
  • Near Field Communication: Near Field Communication (NFC) enables contactless payments by letting customers to simply tap their credit cards or gadgets at appropriate checkout systems. This technology simplifies transactions and enhances the customer journey at the checkout.
  • Restaurant: Eateries utilize computerized checkout technology to streamline order taking, payment processing, and inventory control. These systems help improve efficiency and accuracy in Restaurant operations.
  • Transaction Log: Transaction Logs keep track of every operation in a retail business sales system, assuring data integrity. They permit auditing, recovering from failures, and following sales trends.
  • Transaction Fee: Transaction Fees are costs levied on companies for handling payments, affecting profitability. Such costs are important to think about when assessing payment solutions for processing payments for retail POS setups.
  • Transaction Authorization: Transaction Authorization validates adequate funds or credit for purchases at point-of-sale devices. It assures payment security and prevents fraudulent transactions during retail sales.
  • Transaction Settlement: Transaction Settlement finalizes payments from clients to a company. It's vital for sellers using electronic sales systems to reconcile daily deals and get funds.
  • Credit Card Processing: Credit Card Processing lets businesses to take card payments from customers. It is critical for modern retail checkout systems, optimizing transactions and boosting customer convenience.
  • Debit Card Processing: Debit Card Processing permits companies to accept money directly from clients' checking accounts. This feature is critical for today's retail payment solutions allowing for easy transactions.
  • Emv Chip Card: EMV chip cards enhance payment protection by using a microchip to encrypt transaction data. They are essential for modern retail checkout terminals, decreasing fraud and enhancing data protection.
  • Contactless Payment: Contactless Payment enable consumers to quickly and safely make payments by waving their card or device. This method simplifies purchases at the checkout, enhancing the shopping experience.
  • Mobile Payment: Mobile Payment allows customers to conduct transactions with mobile phones or other devices. This technology simplifies checkout at points of purchase, enhancing speed and convenience.
  • Online Payment: Online Payment processing permits businesses to accept digital payments. This incorporation is essential for modern retail checkout solutions, simplifying sales and improving customer experience.
  • Fraud Detection: Fraud Detection analyzes transaction data to detect and stop fraudulent activities at point of sale. This protects firms and shoppers from financial losses and keeps faith in payment systems.
  • Pci Dss Compliance: Pci Dss Compliance certifies safe handling of cardholder data for companies using point-of-sale equipment. Following these rules defends customer information and prevents data breaches during transactions.
  • Chargeback: Reversals happen when clients dispute a transaction, requiring merchants to reimburse the payment if the dispute is valid. These disputes impact businesses that use point-of-sale technology by potentially reducing revenue and incurring fees.
  • Payment Processor: Payment processors are crucial for businesses as they safely handle transactions between clients and merchants. They authorize and move money during purchases at the time of sale.
  • Interchange Fee: Interchange Fees are charges levied by banks for handling electronic transactions. These costs impact the price merchants pay when customers use cards at POS terminals.
  • Payment Security: Payment security is vital for protecting customer information and stopping fraud throughout transactions. Safe payment processing is essential for businesses using point-of-sale technology to maintain trust and avoid financial losses.
  • Tokenization: Tokenization replaces sensitive data with non-sensitive replacements, safeguarding customer data. This procedure is vital for protecting payment card details within retail point of sale systems.
  • Encryption: Encryption protects vulnerable payment data during exchanges at store checkout terminals. It ensures the safety of monetary information, protecting customers and businesses from scams.
  • Card Reader: Card Readers are essential devices that allow businesses to accept digital payments from customers. They have a key role in retail environments and POS setups, streamlining transactions.
  • Merchant Services: Merchant Services allow businesses to receive different payment methods. They are vital for contemporary retail configurations, ensuring seamless transactions at the point of sale.
  • Ach Transfer: ACH Transfer allow businesses to directly charge customer bank accounts for purchases. This payment method offers a secure and efficient alternative to credit cards within retail payment solutions.
  • Payment Solutions: Payment Solutions are vital for businesses to effectively process transactions. They represent key elements in store checkout systems, enabling smooth and safe payment acceptance.
  • Point Of Sale Systems: Such solutions simplify transactions and handle sales data. They are key components of retail and hospitality operations, boosting efficiency and customer experience at the Point Of Sale Systems point of purchase.
  • Stock Control: Stock Control helps ensure businesses keep the best inventory amounts, avoiding stockouts and overstocking. It combines with retail point-of-sale technology to automatically update inventory with each transaction, providing real-time insight and data for informed decisions.
  • Supply Chain Management: Supply Chain Management ensures the efficient movement of goods from suppliers to stores. It optimizes inventory and distribution for POS operations, enhancing customer experiences.
  • Demand Forecasting: Demand Forecasting estimates future customer needs, allowing retail businesses to optimize inventory and staffing. This guarantees smooth transaction processing at the point of sale and improves customer satisfaction.
  • Economic Order Quantity: EOQ enhances stock purchasing to reduce expenses. When combined with retail transaction oversight tools, it guarantees products are available while lowering storage costs.
  • Just In Time Inventory: Just In Time Inventory lowers warehousing costs by receiving goods just when required. This streamlined strategy optimizes stock amounts tracked by retail sales systems.
  • Warehouse Management: Warehouse management ensures efficient storage and movement of goods. It's vital for retail checkout solutions to accurately track inventory and complete client orders.
  • Inventory Optimization: Inventory Optimization makes certain companies have the right products in stock, reducing waste and maximizing revenue. This is vital for retail sales environments, improving efficiency and customer satisfaction.
  • Retail Management: Retail Management oversees all aspects of store operations, guaranteeing efficient procedures and customer fulfillment. This covers managing the electronic point of sale, enhancing inventory, and training staff to offer seamless transactions.
  • Inventory Turnover: Inventory Turnover evaluates how effectively a business uses its stock, impacting profitability. Retail point-of-sale technology helps optimize inventory management by tracking sales and stock levels in real-time.
  • Perpetual Inventory: Perpetual Inventory incessantly tracks stock levels, providing current data on available items. This enables businesses utilizing electronic point-of-sale solutions to make knowledgeable decisions about inventory management and prevent out of stock situations or overstocking.
  • Periodic Inventory: Periodic Inventory involves manually counting stock at certain intervals to revise inventory records. This method helps retail operations reconcile actual stock with recorded data, assisting in loss prevention and guiding restocking decisions for sales settings.
  • Inventory Valuation: Inventory Valuation calculates the price of goods on hand, affecting earnings and tax liabilities. Accurate valuation is essential for retail point-of-sale setups to track stock levels and improve buying choices.
  • Inventory Auditing: Inventory Auditing involves checking physical stock against documented data to find discrepancies and guarantee accuracy. This procedure is crucial for businesses using retail point-of-sale systems, as it helps maintain precise inventory amounts and stop losses.
  • Barcodes: Barcodes speed up checkout procedures by enabling fast and precise product recognition. This tech is vital for today's retail businesses to control stock and sales effectively at the time of sale.
  • Weighted Average Cost: Weighted Average Cost calculates inventory value based on the mean cost of goods, crucial for precise financial reporting. Retail point-of-sale systems benefit from this method by keeping accurate stock valuation and profitability tracking.
  • Inventory Shrinkage: Inventory Shrinkage, including loss from stealing, damage, and mistakes, directly impacts profitability for businesses. Point-of-sale systems play a key role in tracking inventory and detecting discrepancies that lead to shrinkage.
  • Reorder Point: Reorder Point assists companies prevent stockouts by prompting restocking when stock levels fall to a set level. This ensures smooth transactions processes at the transaction point and customer satisfaction.
  • Safety Stock: Safety Stock is extra inventory held to buffer against uncertainties in demand and supply. This guarantees retail operations can fulfill customer orders even when unexpected fluctuations happen at the point of sale.
  • Lead Time: Lead Time is the delay between order placing and when the items are available for sale. Shorter lead times can boost inventory management and customer approval at the checkout.
  • Abc Analysis: Abc Analysis categorizes inventory to prioritize resources based on value, pinpointing high-impact items for focused management. This is crucial for retail checkout solutions to improve stock levels and ensure availability of key products.
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2702127021 is a ZIP code located in Forsyth County, North Carolina, primarily covering sections of the city of Winston-Salem. This area includes a combination of residential districts, local shops, and community facilities.https://en.wikipedia.org/wiki/List_of_ZIP_Codes_in_North_Carolina
27022The 27022 ZIP code is located in North Carolina, primarily covering parts of the town of Mocksville. It features a mix of housing areas, local businesses, and rural areas, showing the varied character of Davie County.https://en.wikipedia.org/wiki/Lexington,_North_Carolina
2702327023 is a zip code located in North Carolina, primarily covering sections of the town of Lexington in Davidson County. This area offers a combination of residential areas, local businesses, and community services.https://en.wikipedia.org/wiki/Yadkinville,_North_Carolina
2702527025 is a zip code located in Dobson, North Carolina, within Surry County. It covers a blend of housing, agricultural, and local business areas, reflecting the region's countryside nature.https://en.wikipedia.org/wiki/List_of_ZIP_codes_in_North_Carolina
27027The 27027 ZIP code is located in North Carolina, covering parts of Forsyth County. It includes the city of Clemmons and adjacent areas, known for its residential communities and proximity to Winston-Salem.https://en.wikipedia.org/wiki/List_of_ZIP_Codes_in_North_Carolina
27028The 27028 ZIP code is located in North Carolina, mainly covering sections of the village of Denton. It is situated within Davidson County and includes a combination of residential and rural areas.https://en.wikipedia.org/wiki/Lexington,_North_Carolina
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2704027040 is a ZIP Code chiefly serving Kernersville, a community in Forsyth County, North Carolina. This area features a mix of residential neighborhoods, local businesses, and community amenities.https://en.wikipedia.org/wiki/Eden,_North_Carolina
2704127041 is a zip code in North Carolina, primarily encompassing parts of the city of Kernersville. The area is known for its suburban neighborhoods, local shops, and nearness to larger cities like Winston-Salem.https://en.wikipedia.org/wiki/Eden,_North_Carolina
2704227042 is a ZIP code located in North Carolina, mainly serving the town of Mocksville in Davie County. This area includes a combination of residential communities, nearby businesses, and access to regional amenities.https://en.wikipedia.org/wiki/Lexington,_North_Carolina
27043The 27043 ZIP code is located in North Carolina, including parts of the area of Kernersville. It offers a combination of residential neighborhoods, small businesses, and community amenities.https://en.wikipedia.org/wiki/Zip_code
2704527045 is a ZIP code located in North Carolina, covering areas within Forsyth County. It includes parts of Winston-Salem and surrounding communities, offering a mix of housing and commercial areas.https://en.wikipedia.org/wiki/Lexington,_North_Carolina
2705027050 is a postal code located in North Carolina, primarily covering the town of Lexington in Davidson County. This area is famous for its rich history, local barbecue tradition, and lively community events.https://en.wikipedia.org/wiki/List_of_ZIP_Code_prefixes_(North_Carolina)
27052The area of 27052 ZIP code is located in North Carolina, mainly encompassing areas within the town of Mount Airy. This area is known for its cozy vibe and nearby the Blue Ridge Mountains.https://en.wikipedia.org/wiki/Eden,_North_Carolina
27054The 27054 ZIP code is located in North Carolina and mainly covers the town of King in Stokes County. This area features a combination of housing, business, and rural landscapes, offering a close-knit atmosphere with nearby close cities.https://en.wikipedia.org/wiki/List_of_ZIP_Code_prefixes_(North_Carolina)
2705527055 is a postal area located in Kernersville, North Carolina, known for its residential area and proximity to the Piedmont Triad region. The area features a combination of living communities, shops, and access to public parks and recreation centers.https://en.wikipedia.org/wiki/List_of_ZIP_Codes_in_North_Carolina
2705927059 is a postal code located in North Carolina, primarily covering the city of King in Stokes County. It is part of the Piedmont Triad region, recognized for its combination of small-town charm and nearness to larger urban areas.https://en.wikipedia.org/wiki/List_of_ZIP_Code_prefixes_(North_Carolina)
2706027060 is a ZIP code located in North Carolina, covering parts of the town of Lexington. This area features a combination of residential neighborhoods, local businesses, and community amenities.https://en.wikipedia.org/wiki/Eden,_North_Carolina
27070The 27070 ZIP code is located in North Carolina, primarily covering the town of Mocksville and surrounding locales. It features a blend of housing, business, and rural spaces, providing a blend of small-town charm and local facilities.https://en.wikipedia.org/wiki/Rockingham_County,_North_Carolina
2707127071 is a postal code located in North Carolina, primarily serving the community of Mount Airy in Surry County. This area is known for its pleasant small-town atmosphere and heritage.https://en.wikipedia.org/wiki/Rockingham_County,_North_Carolina
2707627076 is a ZIP code located in North Carolina, chiefly serving the city of King. It is part of Stokes County and features a mix of residential and rural areas.https://en.wikipedia.org/wiki/List_of_ZIP_Code_prefixes_(North_Carolina)
2707727077 is a postal code located in Surry County, North Carolina, encompassing parts of the city of Mount Airy. This area is known for its beautiful landscapes and closeness to the Blue Ridge Mountains.https://en.wikipedia.org/wiki/List_of_ZIP_Code_prefixes_(North_Carolina)
27083The 27083 ZIP code is located in North Carolina, covering areas of the city of Lexington and surrounding areas. It is known for its mix of residential neighborhoods, local businesses, and closeness to recreational parks.https://en.wikipedia.org/wiki/List_of_ZIP_Code_prefixes_(27)
  1. Charlotte: Charlotte is the biggest city in North Carolina and a major financial hub in the southeast United States. It is known for its lively urban culture, pro sports teams, and developing economy.
  2. Raleigh: Raleigh is the main city of North Carolina, known for its dynamic tech industry and rich history. It is part of the Research Triangle, a key hub for learning, medical services, and innovation.
  3. Greensboro: Greensboro is a lively city in North Carolina known for its deep history and heritage attractions. It serves as a key hub for education, business, and transportation in the Piedmont Triad region.
  4. Durham: Durham is a vibrant city in North Carolina known for its deep history, varied culture, and robust academic presence, including Duke University. It is a hub for technology, healthcare, and research, greatly supporting the region's economy.
  5. Winston-Salem: Winston-Salem is a town in North Carolina known for its rich history in the tobacco industry and vibrant arts scene. It serves as a artistic and financial hub in the Piedmont Triad region.
  6. Fayetteville: Fayetteville is a town in North Carolina known for its deep military history and proximity to Fort Bragg, one of the biggest military installations in the world. It features a vibrant downtown area with cultural attractions, parks, and historic sites.
  7. Cary: Cary is a flourishing town in North Carolina known for its excellent living standards and robust community spirit. It features a mix of suburban and city amenities, with top-notch schools, parks, and a developing technology sector.
  8. Wilmington: Wilmington is a antique port city situated in southeastern North Carolina, noted for its enchanting riverfront and dynamic cultural scene. It offers a combination of beautiful beaches, historic architecture, and a expanding film industry.
  9. High Point: High Point is a city in North Carolina known for its notable furniture manufacturing industry and annual High Point Market, the biggest home furnishings trade show in the world. It is a part of the Piedmont Triad metropolitan area and provides a mix of cultural attractions and historic sites.
  10. Concord: Concord is a town in North Carolina known for its rich history and lively community. It is home to the Charlotte Motor Speedway and offers a combination of artistic attractions and al fresco activities.
  11. Asheville: Asheville is a vibrant city in North Carolina known for its historic architecture and flourishing arts scene. Located in the Blue Ridge Mountains, it offers stunning natural beauty and a diverse cultural experience.
  12. Greenville: Greenville is a vibrant city in North Carolina known for its deep history and cultural diversity. It serves as a central hub for academics, healthcare, and commerce, featuring East Carolina University and a developing downtown area.
  13. Jacksonville: Jacksonville is a city located in Onslow County, North Carolina, known for its nearby location to Marine Corps Base Camp Lejeune. It features a blend of military heritage and Southern charm, contributing to its special community atmosphere.
  14. Huntersville: Huntersville is a quiet town in North Carolina known for its family-friendly community and closeness to Lake Norman. It offers a mix of contemporary amenities, parks, and a historic downtown area.
  15. Apex: Apex is a vibrant town located in Wake County, North Carolina, known for its quaint downtown and strong community spirit. It offers a blend of suburban living with access to parks, schools, and local events.
  16. Burlington: Burlington is a city in North Carolina known for its extensive history and dynamic community. It serves as a central hub for business, arts, and learning in the Piedmont Triad area.
  17. Gastonia: Gastonia is a town in North Carolina famous for its rich history in the textile industry. It boasts a combination of city and suburban areas with parks, cultural sites, and a developing economy.
  18. Chapel Hill: Chapel Hill is a vibrant town in North Carolina known for its famous University of North Carolina at Chapel Hill. It features a thriving cultural scene, historic landmarks, and a tight-knit sense of community.
  19. Rocky Mount: Rocky Mount is a town in North Carolina renowned for its extensive history and vibrant arts scene. It serves as a focal point for commerce and arts in the coastal plains region.
  20. Kannapolis: Kannapolis is a municipality in North Carolina famous for its extensive history in textile manufacturing. It has developed into a vibrant community with a focus on education, healthcare, and biotechnology.
  21. Wake Forest: Wake Forest is a charming town in North Carolina known for its historic downtown and thriving community. It offers a mix of cozy atmosphere and up-to-date amenities, making it a well-liked place to live and visit.
  22. Hickory: Hickory is a community in North Carolina famous for its extensive history in furniture making and dynamic cultural scene. It offers a mix of historic architecture and contemporary amenities, making it a charming place to live and visit.
  23. Goldsboro: Goldsboro is a municipality in Wayne County, North Carolina, known for its extensive history and thriving community. It serves as a local center with arts and culture, educational institutions, and military significance due to its proximity to Seymour Johnson Air Force Base.
  24. Salisbury: Salisbury is a historic city in North Carolina known for its carefully preserved downtown area and rich cultural legacy. It functions as the county seat of Rowan County and offers a mix of charming small-town atmosphere and modern amenities.
  25. Indian Trail: Indian Trail is a fast growing town in North Carolina known for its kid-friendly atmosphere and close-knit community spirit. It offers a blend of suburban living with quick access to Charlotte's city amenities.
  26. Monroe: Monroe is a city in Union County, North Carolina, known for its historic downtown and lively community events. It serves as a focal point for business and culture in the surrounding area.
  27. New Bern: New Bern is a old city in North Carolina known for its captivating waterfront and deep colonial heritage. It acts as the county seat of Craven County and offers a combination of cultural attractions and natural beauty.
  28. Mooresville: Mooresville is a lively town in North Carolina known for its deep motorsports heritage and nearness to Lake Norman. It offers a mix of quaint charm and modern amenities, drawing residents and visitors alike.
  29. Garner: Garner is a town located in Wake County, North Carolina, known for its family-friendly atmosphere and developing community. It offers a blend of suburban living with convenient access to the nearby city of Raleigh.
  30. Sanford: Sanford is a city located in Lee County, North Carolina, known for its historic downtown and lively community. It serves as a local hub for commerce, academics, and health services in the heart part of the state.
  1. Biltmore Estate: The Biltmore Estate in North Carolina is a notable mansion built by George Washington Vanderbilt II, featuring 250 rooms and remarkable architecture. It is surrounded by beautifully landscaped gardens and offers visitors a peek into the Gilded Age lifestyle.
  2. Great Smoky Mountains National Park: Great Great Smoky Mountains National Park is well-known for its diverse plant and animal life, time-honored mountains, and foggy landscapes. It offers a variety of hiking trails, historic buildings, and scenic vistas along the border of North Carolina and Tennessee.
  3. Outer Banks: The Outer Banks is a series of barrier islands off the coast of North Carolina known for its stunning beaches, rich history, and distinctive wildlife. It offers popular activities such as fishing, water sports, and exploring historic sites like the Wright Brothers National Memorial.
  4. Wright Brothers National Memorial: Wright Brothers National Memorial in North Carolina celebrates the first historic powered flights by Orville and Wilbur Wright in 1903. The site features a visitor center, reproduction of the original Flyer, and exhibits detailing the history of aviation.
  5. Battleship North Carolina: The Battleship North Carolina is a historic World War II battleship permanently docked in Wilmington, North Carolina. It serves as a museum, providing visitors a chance to explore its decks and learn about naval history.
  6. Chimney Rock State Park: Chimney Rock State Park in North Carolina features a towering 315-foot granite monolith providing breathtaking views of the nearby Blue Ridge Mountains. The park also offers hiking trails, waterfalls, and abundant wildlife, making it a popular destination for outdoor enthusiasts.
  7. Grandfather Mountain: Grandfather Mountain in North Carolina is a jagged peak known for its picturesque hiking trails, diverse wildlife, and the Mile High Swinging Bridge. It offers stunning panoramic views and is a favored destination for outdoor enthusiasts and nature lovers.
  8. Cape Hatteras National Seashore: Cape Hatteras National Seashore in North Carolina offers pristine beaches, diverse wildlife, and historic lighthouses. It is a favored destination for fishing, surfing, and discovering natural coastal beauty.
  9. North Carolina Museum of Natural Sciences: The North Carolina Museum of Natural Sciences is a renowned institution offering wide-ranging exhibits on the natural world, including engaging displays and live animals. It offers educational programs and immersive experiences that emphasize the biodiversity and science of the region.
  10. North Carolina Zoo: The North Carolina Zoo is among the largest natural habitat zoos in the world, home to over 1,600 animals representing more than 250 species. It offers large exhibits that mimic African and North American environments, providing a distinctive and engaging wildlife experience.
  11. International Civil Rights Center & Museum: The International Civil Rights Center & Museum in North Carolina celebrates the 1960 Greensboro sit-ins, a crucial event in the Civil Rights Movement. It provides exhibits and educational programs that highlight the struggle for racial equality and social justice.
  12. Fort Raleigh National Historic Site: Fort Raleigh National Historic Site maintains the location of the initial English settlement in America, known as the Lost Colony. It provides visitors a look into early-stage colonial history through open-air exhibits and living history programs.
  13. Jockey's Ridge State Park: Jockey's Ridge State Park boasts the highest natural sand dune system in the Eastern United States, providing stunning views of the surrounding landscape. Visitors can enjoy activities such as hiking, hang gliding, and kite flying in this distinctive coastal environment.
  14. Tryon Palace: Tryon Palace is a historic site in New Bern, North Carolina, featuring the restored 18th-century governor's mansion and lovely gardens. It offers a view into colonial life with museum exhibits, tours with guides, and special events.
  15. Uwharrie National Forest: Uwharrie National Forest in North Carolina offers varied outdoor recreational options including hiking, camping, and off-road vehicle trails. It boasts scenic landscapes with historic mountains, dense forests, and sparkling lakes, perfect for nature enthusiasts.
  16. Mount Mitchell State Park: Mount Mitchell State Park in North Carolina features the highest peak to the east of the Mississippi River, offering stunning panoramic views and varied hiking trails. The park is well-known for its distinctive flora and fauna, making it a well-liked destination for nature lovers and outdoor explorers.
  17. Merchants Millpond State Park: Merchants Millpond State Park in North Carolina features a serene millpond surrounded by cypress swamps and diverse wildlife, presenting opportunities for kayaking, fishing, and hiking. The park protects historic structures and provides a peaceful natural retreat for outdoor enthusiasts.
  18. Old Salem Museums & Gardens: Old Salem Museums & Gardens in North Carolina provides a peek into the deep history and culture of the Moravian settlers through preserved buildings, gardens, and interactive exhibits. Visitors can explore 18th and 19th-century architecture, traditional crafts, and well-kept gardens.
  19. Linville Gorge Wilderness: Linville Gorge Wilderness in North Carolina is a rugged and beautiful area known for its steep canyon and diverse wildlife. It offers tough hiking trails, stunning overlooks, and opportunities for rock climbing and fishing.
  20. Blue Ridge Parkway: The Blue Ridge Parkway is a picturesque highway that twists through the Appalachian Mountains, offering stunning views of the natural landscape. It is famous for its scenic overlooks, hiking trails, and vibrant fall foliage, making it a top destination for outdoor enthusiasts.
  21. Graveyard Fields: Graveyard Fields is a scenic area in North Carolina's Blue Ridge Mountains renowned for its breathtaking waterfalls and vibrant wildflower meadows. It offers well-known hiking trails with amazing views and varied natural beauty.
  22. Sliding Rock: Sliding Rock is a natural waterfall in Pisgah National Forest, North Carolina, where visitors can slide down a polished, 60-foot-long rock into a refreshing mountain pool. It offers a distinctive and exhilarating outdoor experience favored with families and adventure seekers.
  23. Looking Glass Falls: Looking Glass Falls is a beautiful 60-foot waterfall located in the Pisgah National Forest of North Carolina. Easily accessible and surrounded by lush greenery, it is a well-liked place for visitors in search of natural beauty and picture-perfect moments.
  24. Lake Lure: Lake Lure is a picturesque reservoir located in the foothills of the Blue Ridge Mountains in North Carolina, known for its stunning views and recreational activities. It features opportunities for boating, fishing, and hiking, welcoming visitors seeking natural beauty and outdoor adventure.
  25. Tweetsie Railroad: Tweetsie Railroad is a Old West-themed amusement park in North Carolina featuring a heritage steam locomotive ride through scenic mountain terrain. It offers kid-friendly attractions, live entertainment, and seasonal events celebrating the region's railroad heritage.
  26. Emerald Isle: Emerald Isle is a picturesque coastal town in North Carolina known for its pristine beaches and welcoming atmosphere. It offers wonderful opportunities for fishing, boating, and relaxing by the Atlantic Ocean.
  27. High Point Furniture Market: High Point Furniture Market in North Carolina is the largest home furnishings sector trade show in the world, attracting buyers and exhibitors worldwide. It displays a extensive array of furniture styles and designs, serving as a key hub for industry networking and innovation.
  28. NASCAR Hall of Fame: The NASCAR Hall of Fame in North Carolina commemorates the heritage and heritage of NASCAR, displaying famous drivers, classic cars, and noteworthy moments. It offers interactive exhibits and memorabilia, making it a must-visit destination for racing fans.
  29. Discovery Place Science: Discovery Place Science in North Carolina is a engaging scientific museum featuring participatory exhibits, an aquarium, and live demonstrations. It offers learning experiences for all ages focused on technology, life science, and physical science.
  30. Morehead Planetarium and Science Center: Morehead Planetarium and Science Center in North Carolina offers engaging exhibits and engrossing astronomy demonstrations that inspire wonder about the universe. It functions as a hub for science education and public engagement, highlighting cutting-edge technology and research programs.

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Rick Kohlbeck

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Aaron, is absolutely amazing and does a wonderful job with answering all of our questions! We have the POS System and the Clover Flex that he has helped us get. It has done amazing things for our business and has helped us to thrive even … More

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Jason Bell is SUPERMAN!! He explained everything I needed to know to make an informed decision to purchase The Clover. His expertise, availabilty, and friendliness helped me feel at ease in setting up my small self-wellness business point … More

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Stogies Downtown

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We are most pleased with the relationship we’ve had in working with Brilliant POS and their rep Kiana. They worked closely and diligently to help migrate data from a 10 yr old POS system to our current platform. Many bumps along the road … More

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Simple-to-use, eliminate wasted time

Our POS system was created with simplicity in mind for the user experience, while providing the array of features sets you need to efficiently grow your business to it’s greatest potential.

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Beads Inc.

Working with Brilliant POS has been the best choice we could have made for Beads, Inc. Their attention to detail, service and customer satisfaction was fantastic and made the process easy. Almost 2 years later, and we cannot recommend Brilliant POS enough to other small businesses.

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Point of sale

From Wikipedia, the free encyclopedia
This article is about checkout technology. For managed care, see point of service plan.
Points of sale at a Target retail store
Marketing
Management
Key concepts
Account-based marketing · Activation · Annoyance factor · Attribution · Distribution · Brand licensing · Brand management · Cannibalization · Co-creation · Communications · Consumer behaviour · Consumer culture · Digital marketing · Dominance · Effectiveness · Ethics · Horizontal integration · Influencer marketing · Mix · Pricing · Product marketing · Promotion · Retail · Segmentation · Service · Social marketing · Strategy · Vertical integration
Promotional content
Advertising · Ambush marketing · Branding · Corporate anniversary · Direct marketing · Franchising · Gender in advertising · Label · Loyalty marketing · Mobile marketing · On-hold messaging · Personal selling · Premiums · Prizes · Product placement · Propaganda · Publicity · Sales promotion · Sex in advertising · Underwriting spot
Promotional media
Behavioral targeting · Brand ambassador · Counter display unit · Display advertising · Display stand · Drip marketing · Endcap · Gondola · In-game advertising · Mobile advertising · Native advertising · New media · Online advertising · Out-of-home advertising · Point of sale · Product demonstration · Promotional merchandise (merchandising) · Promotional representative · Visual merchandising · Web banner · Word-of-mouth
Research
Market research · Marketing research · Mystery shopping · Consumer research

The point of sale (POS) or point of purchase (POP) is the time and place at which a retail transaction is completed. At the point of sale, the merchant calculates the amount owed by the customer, indicates that amount, may prepare an invoice for the customer (which may be a cash register printout), and indicates the options for the customer to make payment. It is also the point at which a customer makes a payment to the merchant in exchange for goods or after provision of a service. After receiving payment, the merchant may issue a receipt, as proof of transaction, which is usually printed but can also be dispensed with or sent electronically.[1][2][3]

To calculate the amount owed by a customer, the merchant may use various devices such as weighing scales, barcode scanners, and cash registers (or the more advanced "POS cash registers", which are sometimes also called "POS systems"[4][5]). To make a payment, payment terminals, touch screens, and other hardware and software options are available.

The point of sale is often referred to as the point of service because it is not just a point of sale but also a point of return or customer order. POS terminal software may also include features for additional functionality, such as inventory management, CRM, financials, or warehousing.

Businesses are increasingly adopting POS systems, and one of the most obvious and compelling reasons is that a POS system eliminates the need for price tags. Selling prices are linked to the product code of an item when adding stock, so the cashier merely scans this code to process a sale. If there is a price change, this can also be easily done through the inventory window. Other advantages include the ability to implement various types of discounts, a loyalty scheme for customers, and more efficient stock control. These features are typical of almost all modern ePOS systems.

Terminology

[edit]
The counter of a café at the new Centrum department store in Tampere, Finland in 1961

Retailers and marketers will often refer to the area around the checkout instead as the point of purchase (POP) when they are discussing it from the customer's perspective. This is particularly the case when planning and designing the area as well as when considering a marketing strategy and offers.

Some point of sale vendors refer to their POS system as "retail management system" which is a more appropriate term, since this software is not just for processing sales but comes with many other capabilities, such as inventory management, membership systems, supplier records, bookkeeping, issuing of purchase orders, quotations and stock transfers, hide barcode label creation, sale reporting and in some cases remote outlet networking or linkage, to name some major ones.

Nevertheless, it is the term POS system rather than retail management system that is in vogue among both end-users and vendors.

The basic, fundamental definition of a POS System is a system which allows the processing and recording of transactions between a company and its consumers, at the time in which goods and/or services are purchased.

History

[edit]

Software before the 1990s

[edit]
McDonald's POS device by Brobeck

Early electronic cash registers (ECR) were controlled with proprietary software and were limited in function and communication capability. In August 1973, IBM released the IBM 3650 and 3660 store systems that were, in essence, a mainframe computer used as a store controller that could control up to 128 IBM 3653/3663 point of sale registers. This system was the first commercial use of client-server technology, peer-to-peer communications, local area network (LAN) simultaneous backup, and remote initialization. By mid-1974, it was installed in Pathmark stores in New Jersey and Dillard's department stores.

One of the first microprocessor-controlled cash register systems was built by William Brobeck and Associates in 1974, for McDonald's Restaurants.[6] It used the Intel 8008, an early microprocessor (forerunner to the Intel 8088 processor used in the original IBM Personal Computer). Each station in the restaurant had its own device which displayed the entire order for a customer — for example, [2] Vanilla Shake, [1] Large Fries, [3] Big Mac — using numeric keys and a button for every menu item. By pressing the [Grill] button, a second or third order could be worked on while the first transaction was in progress. When the customer was ready to pay, the [Total] button would calculate the bill, including sales tax for almost any jurisdiction in the United States. This made it accurate for McDonald's and very convenient for the servers and provided the restaurant owner with a check on the amount that should be in the cash drawers. Up to eight devices were connected to one of two interconnected computers so that printed reports, prices, and taxes could be handled from any desired device by putting it into Manager Mode. In addition to the error-correcting memory, accuracy was enhanced by having three copies of all important data with many numbers stored only as multiples of 3. Should one computer fail, the other could handle the entire store.

In 1986, Gene Mosher introduced the first graphical point of sale software

In 1986, Gene Mosher introduced the first graphical point of sale software[7] featuring a touchscreen interface under the ViewTouch[8] trademark on the 16-bit Atari 520ST color computer.[9] It featured a color touchscreen widget-driven interface that allowed configuration of widgets representing menu items without low level programming.[10] The ViewTouch point of sale software was first demonstrated in public at Fall Comdex, 1986,[11] in Las Vegas, Nevada, to large crowds visiting the Atari Computer booth. This was the first commercially available POS system with a widget-driven color graphic touch screen interface and was installed in several restaurants in the US and Canada.

In 1986, IBM introduced its 468x series of POS equipment based on Digital Research's Concurrent DOS 286 and FlexOS 1.xx, a modular real-time multi-tasking multi-user operating system.

Modern software (post-1990s)

[edit]

A wide range of POS applications have been developed on platforms such as Windows and Unix. The availability of local processing power, local data storage, networking, and graphical user interface made it possible to develop flexible and highly functional POS systems. Cost of such systems has also declined, as all the components can now be purchased off-the-shelf.

In 1993, IBM adopted FlexOS 2.32 as the basis of their IBM 4690 OS in their 469x series of POS terminals. This was developed up to 2014 when it was sold to Toshiba, who continued to support it up to at least 2017.

With increased options for commodity hardware and a more competitive market, the 1990s saw increased attention paid to the user interaction between store employees and POS systems. Touchscreens and larger displays became widely available in the 1990s, offering an alternative to limited displays like two-line VFDs used in the IBM 4683. The performance of the employees using the POS devices, a controllable cost for the business, depends upon the ease of learning, ease of use, and level of employee experience with it. Although experienced employees work more quickly with mechanically keyed entry,[12] some systems favoured adopting GUI technology for ease of learning or for ergonomic factors.[13]

The key requirements that must be met by modern POS systems include high and consistent operating speed, reliability, ease of use, remote supportability, low cost, and rich functionality. Retailers can reasonably expect to acquire such systems (including hardware) for about $4000 US (as of 2009) per checkout lane.

Reliability depends not wholly on the developer but at times on the compatibility between a database and an OS version. For example, the widely used Microsoft Access database system had a compatibility issue when Windows XP machines were updated to a newer version of Windows. Microsoft offered no immediate solution. Some businesses were severely disrupted in the process, and many downgraded back to Windows XP for a quick resolution. Other companies utilized community support, for a registry tweak solution has been found for this.[14][unreliable source]

POS systems are one of the most complex software systems available because of the features that are required by different end users. Many POS systems are software suites that include sale, inventory, stock counting, vendor ordering, customer loyalty and reporting modules. Sometimes purchase ordering, stock transferring, quotation issuing, barcode creating, bookkeeping or even accounting capabilities are included. Each of these modules is interlinked if they are to serve their practical purpose and maximize their usability.

For instance, the sale window is immediately updated on a new member entry through the membership window because of this interlinking. Similarly, when a sale transaction is made, any purchase by a member is on record for the membership window to report providing information like payment type, goods purchased, date of purchase and points accumulated. Comprehensive analysis performed by a POS machine may need to process several qualities about a single product, like selling price, balance, average cost, quantity sold, description and department. Highly complex programming is involved (and possibly considerable computer resources) to generate such extensive analyses.

POS systems are designed not only to serve the retail, wholesale and hospitality industries as historically is the case. Currently POS systems are also used in goods and property leasing businesses, equipment repair shops, healthcare management, ticketing offices such as cinemas and sports facilities and many other operations where capabilities such as the following are required: processing monetary transactions, allocation and scheduling of facilities, keeping record and scheduling services rendered to customers, tracking of goods and processes (repair or manufacture), invoicing and tracking of debts and outstanding payments.

Different customers have different expectations within each trade. The reporting functionality alone is subject to so many demands, especially from those in the retail/wholesale industry. To cite special requirements, some business's goods may include perishables and hence the inventory system must be capable of prompting the admin and cashier on expiring or expired products. Some retail businesses require the system to store credit for their customers, credit which can be used subsequently to pay for goods. A few companies expect the POS system to behave like a full-fledged inventory management system, including the ability to provide FIFO (First In First Out) and LIFO (Last In First Out), reports of their goods for accounting and tax purposes.

In the hospitality industry, POS system capabilities can also diverge significantly. For instance, a restaurant is typically concerned about how the sale window functions: whether it has functionality such as creating item buttons, various discounts, adding a service charge, holding of receipts, queuing, table service as well as takeaways, merging and splitting of a receipt. These capabilities may be insufficient for a spa or slimming center which would require, in addition, a scheduling window with historical records of customers' attendance and their special requirements.

A POS system can be made to serve different purposes to different end users depending on their business processes. Often an off-the-shelf POS system is inadequate for customers. Some customization is required, and this is why a POS system can become very complex. The complexity of a mature POS system extends to remote networking or interlinking between remote outlets and the HQ such that updating both ways is possible. Some POS systems offer the linking of web-based orders to their sale window. Even when local networking is only required (as in the case of a high-traffic supermarket), there is the ever-present challenge for the developer to keep most if not all of their POS stations running. This puts high demand not just on software coding but also designing the whole system covering how individual stations and the network work together, and special consideration for the performance capability and usage of databases. Due to such complexity, bugs and errors encountered in POS systems are frequent.[15]

With regard to databases, POS systems are very demanding on their performance because of numerous submissions and retrievals of data - required for correct sequencing the receipt number, checking various discounts, membership, calculating subtotal, so forth - just to process a single sale transaction. The immediacy required of the system on the sale window such as may be observed at a checkout counter in a supermarket cannot be compromised. This places much stress on individual enterprise databases if there are just several tens of thousands of sale records in the database. Enterprise database Microsoft SQL Server, for example, has been known to freeze up (including the OS) entirely for many minutes under such conditions showing a "Timeout Expired" error message. Even a lighter database like Microsoft Access will slow to a crawl over time if the problem of database bloating is not foreseen and managed by the system automatically. Therefore, the need to do extensive testing, debugging and improvisation of solutions to preempt failure of a database before commercial implementation complicates the development.

POS system accuracy is demanding, given that monetary transactions are involved continuously not only via the sale window but also at the back end through the receiving and inputting of goods into the inventory. Calculations required are not always straightforward. There may be many discounts and deals that are unique to specific products, and the POS machine must quickly process the differences and the effect on pricing. There is much complexity in the programming of such operations, especially when no error in calculation can be allowed.

Other requirements include that the system must have functionality for membership discount and points accumulation/usage, quantity and promotional discounts, mix and match offers, cash rounding up, invoice/delivery-order issuance with outstanding amount. It should enable a user to adjust the inventory of each product based on physical count, track expiry of perishable goods, change pricing, provide audit trail when modification of inventory records is performed, be capable of multiple outlet functionality, control of stocks from HQ, doubling as an invoicing system, just to name some.

It is clear that POS system is a term that implies a wide range of capabilities depending on the end-user requirements. POS system review websites cannot be expected to cover most let alone all the features. Unless one is a developer, it is unrealistic to expect the reviewer to know all the aspects of a POS system. For instance, a POS system might work smoothly on a test database during the review but not when the database grows significantly in size over months of usage. And this is only one among many hidden critical functionality issues of a POS system.

Hardware interface standardization (post-1980s)

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Vendors and retailers are working to standardize development of computerized POS systems and simplify interconnecting POS devices. Two such initiatives were OPOS and JavaPOS, both of which conform to the UnifiedPOS standard led by The National Retail Foundation.

OPOS (OLE for POS) was the first commonly adopted standard and was created by Microsoft, NCR Corporation, Epson and Fujitsu-ICL. OPOS is a COM-based interface compatible with all COM-enabled programming languages for Microsoft Windows. OPOS was first released in 1996. JavaPOS was developed by Sun Microsystems, IBM, and NCR Corporation in 1997 and first released in 1999. JavaPOS is for Java what OPOS is for Windows, and thus largely platform independent.

There are nearly as many proprietary protocols as there are companies making POS peripherals. Most POS peripherals, such as displays and printers, support several of these command protocols to work with many different brands of POS terminals and computers.

User interface design

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The design of the sale window is the most important one for the user. This user interface is highly critical when compared to those in other software packages such as word editors or spreadsheet programs where the speed of navigation is not so crucial for business performance.

For businesses at prime locations where real estate is at a premium, it can be common to see a queue of customers. The faster a sale is completed the shorter the queue time which improves customer satisfaction, the less space it takes, which benefits shoppers and staff. High-traffic operations such as grocery outlets and cafes need to process sales quickly at the sales counter so the UI flow is often designed with as few popups or other interruptions to ensure the operator isn't distracted and the transaction can be processed as quickly as possible.

Although improving the ergonomics is possible, a clean, fast-paced look may come at the expense of sacrificing functions that are often wanted by end-users such as discounts, access to commission earned screens, membership and loyalty schemes can involve looking at a different function of the POS to ensure the point of sale screen contains only what a cashier needs at their disposal to serve customers.

Cloud-based (post-2000s)

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The advent of cloud computing has given birth to the possibility of electronic point of sale (EPOS) systems[16] to be deployed as software as a service, which can be accessed directly from the Internet using a web browser. Using the previous advances in the communication protocols for POS's control of hardware, cloud-based POS systems are independent from platform and operating system limitations. EPOS systems based in the cloud (most small-business POS today) are generally subscription-based, which includes ongoing customer support.[17]

Compared to regular cash registers (which tend to be significantly cheaper but only process sales and prints receipts), POS systems include automatic updating of the inventory library stock levels when selling products, real-time reports accessible from a remote computer, staff timesheets and a customer library with loyalty features.[18][clarification needed][clarification needed]

Cloud-based POS systems are also created to be compatible with a wide range of POS hardware and sometimes tablets such as Apple's iPad. Thus cloud-based POS also helped expand POS systems to mobile devices, such as tablet computers or smartphones.[19]

These devices can also act as barcode readers using a built-in camera and as payment terminals using built-in NFC technology or an external payment card reader. A number of POS companies built their software specifically to be cloud-based. Other businesses who launched pre-2000s have since adapted their software to evolving technology.

Cloud-based POS systems are different from traditional POS largely because user data, including sales and inventory, are not stored locally, but in a remote server. The POS system is also not run locally, so there is no installation required.

Depending on the POS vendor and the terms of contract, compared to traditional on-premises POS installation, the software is more likely to be continually updated by the developer with more useful features and better performance in terms of computer resources at the remote server and in terms of fewer bugs and errors.

Other advantages of a cloud-based POS are instant centralization of data (important especially to chain stores), ability to access data from anywhere there is internet connection, and lower start-up costs.[20]

Cloud based POS requires an internet connection. For this reason it important to use a device with 3G connectivity in case the device's primary internet goes down. In addition to being significantly less expensive than traditional legacy point of sale systems, a notable strength of cloud-based point of sale systems is the ability to switch to a different product, by a different developer, without having to purchase new hardware. The many developers creating new software applications help to ensure that the system is supported for longer than a typical legacy POS system.

A number of noted emerging cloud-based POS systems came on the scene less than a decade or even half a decade back. These systems are usually designed for restaurants, small and medium-sized retail operations with fairly simple sale processes as can be culled from POS system review sites. It appears from such software reviews that enterprise-level cloud-based POS systems are currently lacking in the market. "Enterprise-level" here means that the inventory should be capable of handling a large number of records, such as required by grocery stores and supermarkets. It can also mean that the system software and cloud server must be capable of generating reports such as analytics of sale against inventory for both a single and multiple outlets that are interlinked for administration by the headquarters of the business operation.

POS vendors of such cloud based systems should also have a strong contingency plan for the breakdown of their remote server such as represented by fail-over server support. Sometimes a major data center can fail completely, such as in a fire.[21] On-premises installations are therefore sometimes seen alongside cloud-based implementation to preempt such incidents, especially for businesses with high traffic. The on-premises installations may not have the most up-to-date inventory and membership information.

For such contingency, a more innovative though highly complex approach for the developer is to have a trimmed down version of the POS system installed on the cashier computer at the outlet. On a daily basis the latest inventory and membership information from the remote server is automatically updated into the local database. Thus should the remote server fail, the cashier can switch over to the local sale window without disrupting sales. When the remote server is restored and the cashier switches over to the cloud system, the locally processed sale records are then automatically submitted to the remote system, thus maintaining the integrity of the remote database.

Although cloud-based POS systems save the end-user startup cost and technical challenges in maintaining an otherwise on-premises installation, there is a risk that if the cloud-based vendor closes down it may result in more immediate termination of services for the end-user compared to the case of a traditional full on-premises POS system where it can still run without the vendor.

Another consideration is that a cloud-based POS system actually exposes business data to service providers - the hosting service company and the POS vendor which have access to both the application and database. The importance of securing critical business information such as supplier names, top selling items, customer relationship processes cannot be underestimated given that sometimes the few key success factors or trade secrets of a business are actually accessible through the POS system. This security and privacy concern is an ongoing issue in cloud computing.

Retail industry

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Main article: Retail
Points of sale at a grocery store in Ilorin, Nigeria
Points of sales at S-market grocery store in Klaukkala, Finland

The retail industry is one of the predominant users of POS terminals. The POS interface at a retail establishment varies greatly depending on the industry and owner of the retailer, but usually includes a cash register (typically a specialized x86-based computer running Windows Embedded or Linux), a method for employee input, cash drawer, receipt printer, barcode scanners (which may incorporate a scale), and an interface for processing Card payments and Processing Customer Information (a Payment Terminal). It can also include a conveyor belt, checkout divider, wireless handheld scanners, integrated card processing systems, and customer-facing displays to display totals and show advertisements. While some systems use typical PC interfaces (such as a keyboard & mouse), it is far more common to utilize touchscreens as they allow for faster response and better customization for the retailer. In the past, most IBM systems used a primarily keyboard-based interface, and NCR previously used side-keys on their displays before touchscreens were widely available, similar to their ATM products.

The POS system software can typically handle a myriad of customer based functions such as sales, returns, exchanges, layaways, gift cards, gift registries, customer loyalty programs, promotions, discounts and much more. POS software can also allow for functions such as pre-planned promotional sales, manufacturer coupon validation, foreign currency handling and multiple payment types.

The POS unit handles the sales to the consumer, but it is only one part of the entire POS system used in a retail business. The controlling servers, or "Back-office" computers, typically handle other functions of the POS system such as inventory control, pricing, purchasing, receiving and transferring of products to and from other locations. Other typical functions of a POS system are: store sales information for enabling customer returns, reporting purposes, sales trends and cost/price/profit analysis. Customer information may be stored for receivables management, marketing purposes and specific buying analysis. Many retail POS systems include an accounting interface that "feeds" sales and product losses, cash drawer expected totals, and cashier productivity information to independent accounting applications.

Point of Sale interface at a supermarket in California.

A multi-terminal POS system used by big retailers like supermarkets and department stores has a far more demanding database and software architecture than that of a single station seen in small retail outlets. A supermarket with high traffic cannot afford a systemic failure, hence each point of sale station is designed to be robust in its operation. Most proprietary POS systems designed for large retailers use 2 servers, with one acting as a backup in case of failure. In the event that both servers fail, the individual POS systems will enter a failsafe mode, where sales data is stored locally and exported back to the servers upon a return of the connection. This may prove challenging to implement in some instances however, as many commercial POS systems do not have any hard disks for security purposes, and often have limited amounts of RAM.

Performing updates between multiple stations and the back end administrative computer should be redundant, so that updates to inventory and promotions will be accurately reflected at checkout without having to restart the computer, and reflecting accurate sales records to the back-end computer at the end of the business day.

This gets even more complicated when there is a membership system requiring real-time two-way updating of membership points between sale stations and the back end administrative computer.

Retail operations such as hardware stores, lumber yards, electronics stores and so-called multifaceted superstores need specialized additional features compared to other stores. POS software in these cases handles special orders, purchase orders, repair orders, service and rental programs as well as typical point of sale functions. Rugged hardware is required for point of sale systems used in outdoor environments. Wireless devices, battery powered devices, all-in-one units, and Internet-ready machines are typical in this industry.

Recently new applications have been introduced, enabling POS transactions to be conducted using mobile phones and tablets. According to a recent study, mobile POS (mPOS) terminals are expected to replace the contemporary payment techniques because of various features including mobility, upfront low cost investment and better user experience.[22]

In the mid-2000s, the blind community in the United States engaged in structured negotiations to ensure that retail point of sale devices had tactile keypads. Without keys that can be felt, a blind person cannot independently enter his or her PIN. In the mid-2000s retailers began using "flat screen" or "signature capture" devices that eliminated tactile keypads. Blind people were forced to share their confidential PIN with store clerks to use their debit and other PIN-based cards. The blind community reached agreement with Walmart, Target, CVS and eight other retailers that required real physical keys so blind people could use the devices.

Checkout configuration

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Early stores typically kept merchandise behind a counter. Staff would fetch items for customers to prevent the opportunity for theft and sales would be made at the same counter. Self-service grocery stores such as Piggly Wiggly, beginning in 1916, allowed customers to fetch their own items and pass the point of sale enroute to the exit.

Modern stores have a variety of checkout configurations, but almost all stores will have their main checkout area situated close to the entrance/exits. Smaller stores may utilize simple counters, while big-box stores will typically use a conveyor belt system spaced out in separate "lanes" to process orders. Express lanes might limit the type of payment, or number or type of goods, to expedite service. Some department stores may also have checkouts inside of the departments to allow shoppers of that section to pay without going through the main lines. If each checkout station has a separate queue, customers have to guess which line will move the fastest, to minimize their wait times. They are often frustrated to be wrong or be stuck behind another customer who encounters a problem or who takes excessive time to check out. Some stores use a single, much longer but faster-moving line, that is served by multiple registers, which produces the same average wait time, but reduces the frustration and variance in wait time from person to person.[23] Regardless of the configuration, checkout lines usually pass by impulse buy items to grab the attention of otherwise idle customers.

As self-checkout technology has progressed, more retailers of all types have included self-checkout as an option, and in some cases, completely replace traditional cashier-operated checkout lines. Self-checkout kiosks are typically kept together in a 'corral' area adjacent to the regular registers so that shop employees can more easily monitor transactions, though they are also occasionally set up in a more typical "lane" fashion with conveyor belts for loading groceries. More modern implementations of self-checkout include scanning items and paying within a retailer's mobile app, or using RF technology and cameras to detect items at the door and charge the customer's account automatically.

Hospitality industry

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Main article: Hospitality industry
Reception desk POS
Restaurant POS
Tablet-based POS

Hospitality point of sale systems are computerized systems incorporating registers, computers and peripheral equipment, usually on a computer network to be used in restaurants, hair salons or hotels. Like other point of sale systems, these systems track sales, labor, payroll and can generate records used in accounting and bookkeeping. They may be accessed remotely by restaurant corporate offices, troubleshooters and other authorized parties.

Point of sale systems have revolutionized the restaurant industry, particularly in the fast food sector. In the most recent technologies, registers are computers, sometimes with touch screens. The registers connect to a server, often referred to as a "store controller" or a "central control unit". Printers and monitors are also found on the network. Additionally, remote servers can connect to store networks and monitor sales and other store data.

Typical restaurant POS software is able to create and print guest checks, print orders to kitchens and bars for preparation, process credit cards and other payment cards, and run reports. In addition, some systems implement wireless pagers and electronic signature-capture devices.

In the fast food industry, displays may be at the front counter, or configured for drive-through or walk-through cashiering and order taking. Front counter registers allow taking and serving orders at the same terminal, while drive-through registers allow orders to be taken at one or more drive-through windows, to be cashiered and served at another. In addition to registers, drive-through and kitchen displays are used to view orders. Once orders appear they may be deleted or recalled by the touch interface or by bump bars. Drive-through systems are often enhanced by the use of drive-through wireless (or headset) intercoms. The efficiency of such systems allows decreased service times and increased efficiency of orders.

Another innovation in technology for the restaurant industry is wireless POS. Many restaurants with high volume use wireless handheld POS to collect orders which are sent to a server. The server sends required information to the kitchen in real time. Wireless systems consist of drive-through microphones and speakers (often one speaker will serve both purposes), which are wired to a "base station" or "center module." This, in turn, will broadcast to headsets. Headsets may be an all-in-one headset, or one connected to a belt pack.

With the development of the mobile technology, Cloud-based POS systems are also put forward to increase the efficiency of some restaurants, integrated with some latest software services such as scan QR code to order by customers themselves. It leads to a new style of offline restaurants dine-in.

In hotels, POS software allows for transfer of meal charges from dining room to guest room with a button or two. It may also need to be integrated with property management software.

Newer, more sophisticated systems are departing from the central database "file server" type system and going to what is called a "cluster database". This eliminates any crashing or system downtime that can be associated with the back office file server. This technology allows 100% of the information to not only be stored, but also pulled from the local terminal, thus eliminating the need to rely on a separate server for the system to operate.

Tablet POS systems popular for retail solutions are now available for the restaurant industry. Initially these systems were not sophisticated and many of the early systems did not support a remote printer in the kitchen. Tablet systems today are being used in all types of restaurants including table service operations. Most tablet systems upload all information to the Internet so managers and owners can view reports from anywhere with a password and Internet connection. Smartphone Internet access has made alerts and reports from the POS very accessible. Tablets have helped create the Mobile POS system, and Mobile POS applications also include payments, loyalty, online ordering, table side ordering by staff and table top ordering by customers. Regarding the payments, mobile POS can accept all kinds of payment methods from contactless cards, EMV chip-enabled cards, and mobile NFC enabled cards. Mobile POS (AKA mPOS) is growing quickly with new developers entering the market almost on a daily basis.

With the proliferation of low-priced touchscreen tablet computers, more restaurants have implemented self-ordering through a tablet POS placed permanently on every table. Customers can browse through the menu on the tablet and place their orders which are then sent to the kitchen. Most restaurants that have iPad self-order menus include photos of the dishes so guests can easily choose what they want to order. This apparently improves service and saves manpower on the part of the restaurant. However this depends on how intelligently the system has been programmed to be.

As a case in point, some self-ordering systems not requiring staff assistance may not properly recognize a subsequent order from the same customer at a table. As a result, the customer is left waiting and wondering why his second order of food and drink is not being served.

Another example of how intelligent the system can be, is whether an order that has been placed but not yet been processed by the kitchen can be modified by the customer through the tablet POS. For such an unprocessed order the customer should be given the option to easily retrieve the order and modify it on the tablet POS. When the order is being processed this function should be automatically disabled.

Self-ordering systems are not always free completely from intervention by the staff and for some good reasons. For example, some restaurants require that items selected by the customers be attended to and can only be placed by the waiter who has the password required to do so. This prevents fake orders - such as may be entered by playful kids - and subsequent dispute on the items ordered. If alcoholic beverages are ordered, it is necessary for the waiter to verify the customer's age before sending the order.

The technical specifications for implementing such self-ordering system are more demanding than a single cashier-controlled POS station. On the software and hardware side each tablet on a customer table has to be networked to the cashier POS station and the kitchen computer so that both are continually updated on orders placed. The common database that serves this network must also be capable of serving many concurrent users - cashier, customers, kitchen and perhaps a drink bar.

Some databases such as popularly-used Microsoft Access may have the specifications that it is capable of usage by multiple concurrent users.[citation needed] However, under the stress of a POS system, they can fail miserably resulting in constant errors and corruption of data.[citation needed]

POS systems are often designed for a variety of clients, and can be programmed by the end users to suit their needs. Some large clients write their own specifications for vendors to implement. In some cases, POS systems are sold and supported by third-party distributors, while in other cases they are sold and supported directly by the vendor.

The selection of a restaurant POS system is critical to the restaurant's daily operation and is a major investment that the restaurant's management and staff must endure for many years. The restaurant POS system interfaces with all phases of the restaurant operation, and with everyone that is involved with the restaurant including guests, suppliers, employees, managers and owners. The selection of a restaurant POS system is a complex process that should be undertaken by the restaurant owner and not delegated to an employee. The purchase process can be summarized in three steps: Design, Compare and Negotiate. The Design step requires research to determine which restaurant POS features are needed for the restaurant operation. With this information the restaurant owner or manager can Compare various restaurant POS solutions to determine which POS systems meet their requirements. The final step is to Negotiate the price, payment terms, included training, initial warranty and ongoing support costs.[citation needed]

Accounting forensics

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POS systems record sales for business and tax purposes. Illegal software dubbed "zappers" can be used on POS devices to falsify these records with a view to evading the payment of taxes.

In some countries, legislation is being introduced to make cash register systems more secure. For example, the French treasury is estimated to be failing to collect approximately €14 billion of VAT revenue each year. The Finance Bill of 2016 was intended to address some of this loss by making it compulsory for taxpayers to operate on "secure systems". Therefore, from 1 January 2018, all retail businesses in France are required to record customer payments using certified secure accounting software or cash register systems.

A certified cash register system must provide for the (i) incommutable,[clarification needed] (ii) security and (iii) storage and archiving of data. All businesses required to comply must obtain a certificate from the cash register system provider which certifies that the system meets these requirements. This is because VAT taxpayers may need to provide a certificate to the tax authorities showing that their cash management system fulfills the new requirements.

If the business cannot provide this certificate to the tax authorities, they may be fined. And, if the tax authorities can demonstrate fraudulent use of the system, both the business and the software provider can face tax penalties, fines, and criminal sanctions. Certification can be obtained either from: a body accredited by the French Accreditation Committee (Comité français d’accréditation or COFRAC) or the software provider of the cash register system.

Security

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Despite the more advanced technology of a POS system as compared to a simple cash register, the POS system is still vulnerable to employee theft through the sales window. A dishonest cashier at a retail outlet can collude with a friend who pretends to be an ordinary customer. During checkout, the cashier can bypass scanning certain items or enter a lower quantity for some items thus profiting from the "free" goods.

The ability of a POS system to void a closed sale receipt for refund purpose without needing a password from an authorized superior also represents a security loophole. Even a function to issue a receipt with a negative amount which can be useful under certain circumstances, can be exploited by a cashier to easily lift money from the cash drawer.

To prevent such employee theft, it is crucial for a POS system to provide an admin window for the supervisor or administrator to generate and inspect a daily list of sale receipts, especially pertaining to the frequency of cancelled receipts before completion, refunded receipts and negative receipts. This is one effective way to alert the company to any suspicious activity - such as a high number of cancelled sales by a certain cashier - that may be occurring, and to take monitoring action.

To further deter employee theft, the sales counter should also be equipped with a closed-circuit television camera pointed at the POS system to monitor and record all activities.

At the back end, price and other changes like discounts to inventory items through the administration module should be secured with passwords provided to trusted administrators. Any changes made should also be logged and capable of being subsequently retrieved for inspection.

The sale records and inventory are important to the business because they provide useful information to the company in terms of customer preferences, customer membership particulars, what are the top selling products, who are the vendors and what margins the company is getting from them, the company monthly total revenue and cost, among others.

It is important that reports on these matters generated at the administrative back end be restricted to trusted personnel. The database from which these reports are generated should be secured via passwords or via encryption of data stored in the database to prevent copying or tampering.

Despite all such precautions, the POS system can never be entirely watertight in security from internal misuse if a clever, dishonest employee knows how to exploit many of its otherwise useful capabilities.

News reports on POS system hacking show that hackers are more interested in stealing credit card information than anything else. The ease and advantage offered by the ability of a POS system to integrate credit card processing thus have a downside. In 2011, hackers were able to steal credit card data from 80,000 customers because Subway's security and POS configuration standards for PCI compliance - which governs credit card and debit card payment systems security - were "directly and blatantly disregarded" by Subway franchisees.[24]

In June 2016, several hundred of Wendy's fast food restaurants had their POS systems hacked by illegally installed malware.[25] The report goes on to say that "the number of franchise restaurants impacted by these cyber security attacks is now expected to be considerably higher than the 300 restaurants already implicated" and that the "hackers made hundreds of thousands of fraudulent purchases on credit and debit cards issued by various financial institutions after breaching Wendy's computer systems late last year".

These exploits by hackers could only be made possible because payment cards were processed through the POS system allowing the malware to either intercept card data during processing or steal and transmit unencrypted card data that is stored in the system database.

In April 2017, security researchers identified critical vulnerabilities in point of sale systems developed by SAP and Oracle[26] and commented, “POS systems are plagued by vulnerabilities, and incidents occurred because their security drawbacks came under the spotlight.”[27] If successfully exploited, these vulnerabilities provide a perpetrator with access to every legitimate function of the system, such as changing prices, and remotely starting and stopping terminals. To illustrate the attack vector, the researchers used the example of hacking POS to change the price of a MacBook to $1. The security issues were reported to the vendor, and a patch was released soon after the notification. Oracle confirmed[28] security bug affects over 300,000 Oracle POS Systems

In some countries, credit and debit cards are only processed via payment terminals. Thus one may see quite a number of such terminals for different cards cluttering up a sale counter. This inconvenience is offset by the fact that credit and debit card data is far less vulnerable to hackers, unlike when payment cards are processed through the POS system where security is contingent upon the actions taken by end-users and developers.

With the launch of mobile payment, particularly Android Pay and Apple Pay in 2015, it is expected that because of its greater convenience coupled with good security features, this would eventually eclipse other types of payment services – including the use of payment terminals. For mobile payment to go fully mainstream, mobile devices like smartphones that are NFC-enabled must first become universal. This would be a matter of several years from the time of this writing (2017) as more and more models of new smartphones are expected to become NFC-enabled for such a purpose. For instance, iPhone 6 is fully NFC-enabled for mobile payment while iPhone 5 and older models are not. The aforesaid disastrous security risks connected with processing payment card usage through a POS system would then be greatly diminished.

See also

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References

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  2. ^ "Electronic Transmission of Prescriptions". Business Services Authority. Archived from the original on July 6, 2017. Retrieved August 9, 2015.
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