Grocery Back Office Software

POS Machine : This Ingenious Point-Of-Sale System Improves Deals And Improves Client Experience

History and Development of Clover Pos

Imagine stepping back to the early 2010s, when point of sale systems were bulky, clunky, and frustratingly restricted. Services juggled cash signs up, standalone card readers, and different inventory tools-- never ever a seamless experience. Get In Clover Pos, a game-changer that redefined how merchants handle sales, stock, and consumer engagement. How did this improvement unfold over time?

At its core, the advancement of Clover Pos is a story of development meeting need. The early models, while revolutionary, weren't without their peculiarities. Users often regreted:

  • Limited integration between hardware and software
  • Cumbersome interface that decreased transactions
  • Fragmented reporting tools that made information analysis a headache

These difficulties sparked a wave of development concentrated on developing an unified, intuitive platform. Brilliant POS embraced this objective wholeheartedly. Their approach turns these stumbling blocks into stepping stones:

  1. Seamless combination: Software and hardware created to interact easily, producing a fluid user experience.
  2. Intuitive design: User interfaces that feel natural, reducing training time and increasing speed at checkout.
  3. Robust analytics: Reporting tools that transform raw information into actionable insights, empowering smarter decisions.

Consider the example of a maestro conducting an orchestra. Each instrument-- hardware, software, analytics-- must balance perfectly. Brilliant POS acts as that maestro, orchestrating the entire environment so services no longer battle with disjointed systems but rather take pleasure in a symphony of efficiency.

Age Challenges Brilliant POS Solutions
Early 2010s Detached devices, slow workflows Unified platform with integrated hardware/software
Mid 2010s Complex user interfaces, bad user experience Structured, intuitive style
Late 2010s to Today Fragmented data, restricted insights Advanced analytics and seamless reporting

Isn't it remarkable how far innovation has come? The journey of Clover Pos from its simple starts to a powerhouse service advises us that progress isn't just about including features-- it has to do with solving genuine issues with creativity and precision. Brilliant POS catches this spirit, providing not simply tools, however transformative experiences for companies eager to prosper in a hectic marketplace.

Analyzing Clover POS Hardware Components

Ever observed how a relatively simple flicker on a touchscreen can bring a busy coffee shop to a grinding halt? The hardware elements of a POS system aren't simply parts; they are the pulse of a company's deal flow. The Clover POS setup intertwines streamlined design with robust performance, guaranteeing every tap, swipe, and print occurs without a drawback. From the tactile sensation of the touchscreen to the crisp printing of invoices, these components need to carry out in harmony.

Core Elements and Their Roles

  • Touchscreen Display: The frontline user interface. Accuracy and responsiveness here determine speed at the checkout counter.
  • Invoice Printer: More than just ink on paper, it seals the deal. Peaceful yet quick printing lessens wait times.
  • Cash Drawer: Silent and safe and secure, it's the guardian of the day's incomes, configured to open just at the best minutes.
  • Barcode Scanner: Swift recognition of products prevents those awkward price checks and keeps lines moving.
  • Card Reader: Security and speed wrapped into one, efficient in handling several payment types effortlessly.

Why Hardware Dependability Matters

Image this: the printer jams mid-rush or the card reader stops working just as the lunch crowd surges. It's not simply troublesome; it's a direct hit to earnings and customer trust. Brilliant POS values these minutes where innovation can seem like a bottleneck, not a bridge. Their Clover POS systems are crafted with elements understood for toughness and quick replacement choices, minimizing downtime considerably.

Expert Tips for Optimizing Your Clover POS Hardware

  1. Frequently clean the touchscreen with lint-free fabrics to ensure maximum level of sensitivity and prevent ghost touches.
  2. Keep the invoice printer equipped with premium thermal paper to prevent faded prints that annoy customers and staff alike.
  3. Test card readers periodically with various card types to catch firmware or hardware problems before they intensify.
  4. Make use of the integrated diagnostics tools readily available in the Clover system to determine prospective hardware issues early.
  5. Tactically position barcode scanners for ergonomic ease-- little adjustments can shave seconds off every transaction.

Hardware Integration: A Symphony of Precision

Each component in the Clover POS hardware ensemble plays a part comparable to an instrument in an orchestra. When synced completely, the outcome is a tune of effectiveness and reliability. Brilliant POS leverages this philosophy by carefully vetting each hardware piece to provide a seamless experience, turning what might be a logistical labyrinth into a streamlined dance.

Unpacking Software Characteristics and Combination

When a point of sale system guarantees seamless integration, it's not just jargon-- it's the backbone of functional fluency. Imagine a dining establishment where the order slips never ever sync with the cooking area display screen, or a retail outlet where inventory updates drag each sale. This fragmentation can hinder even the smoothest service, turning performance into disappointment. Organizations frequently come to grips with how to mesh their payment processing with inventory, staff member management, and client loyalty modules without developing digital mayhem.

Brilliant POS understands these intricate needs (Brilliant POS). They do not just provide software application; they craft a digital environment where each function communicates easily. Their platform supports dynamic integration that adapts to a service's developing requirements, whether it's syncing sales data for real-time analytics or relating to accounting software to streamline tax time

Professional Insights on Taking Full Advantage Of Clover POS Integration

Here are some specialist suggestions to elevate the integration video game:

  1. Prioritize API compatibility: Not all systems speak the exact same language. Ensuring your Clover POS can quickly plug into third-party apps is crucial.
  2. Make use of cloud syncing: Real-time data synchronization throughout gadgets prevents inconsistencies and simplifies reporting.
  3. Utilize modular add-ons: Customizing your software with targeted functions avoids bloated user interfaces and enhances user experience.
  4. Test workflows end-to-end: Running mock transactions assists recognize traffic jams before they affect clients.

Why Combination is More Than Just Convenience

Believe beyond benefit. Combination shapes how a business reads its own heartbeat. When POS software application aggregates sales, stock, and customer trends into a single dashboard, decision-making changes from guesswork into accuracy. Brilliant POS's approach guarantees this information merging happens without hiccups, empowering operators to anticipate needs and personalize marketing without drowning in spreadsheets.

Feature Advantage Pro Pointer
Stock Automation Reduces stockouts and overstock Set threshold notifies for popular items to activate reorder instantly
Staff member Management Tracks hours and sales efficiency Usage shift information to optimize scheduling around peak hours
Consumer Loyalty Programs Enhances repeat organization and engagement Integrate with email marketing to customize promos successfully

When innovation streams effortlessly, the company rhythm speeds up. Which's where the magic of a well-integrated Clover POS system truly shines-- turning intricacy into clearness, every deal at a time.

Securing Your Transactions: The Heart Beat of Clover POS Security

Think of a busy café where every transaction is a heart beat-- constant, trusted, yet susceptible to hidden dangers. The true test lies not just in processing payments but in safeguarding sensitive information from prying eyes. Clover POS shines here, understanding the detailed dance between benefit and security. They know that merchants fear the invisible cracks where information may slip through, risking credibility and trust.

File encryption is more than lingo-- it's the fortress around your sales. Clover POS employs end-to-end file encryption, indicating card information is secured the immediate it's swiped. This isn't simply about compliance; it's a proactive guard. But what about when updates roll out? Clover POS's system is crafted to effortlessly incorporate PCI DSS requirements, ensuring every update tightens the lock instead of leaving a window open.

Expert Tips for Making The Most Of Clover POS Security

  • Enable two-factor authentication (2FA) for all user logins, doubling the barrier versus unauthorized access.
  • Routinely audit user permissions-- ensure that staff members just access functions relevant to their function.
  • Schedule software application updates during off-peak hours to minimize interruptions but never delay crucial spots.
  • Use Clover's built-in fraud detection tools to flag suspicious activity in genuine time.

Compliance Beyond the List

Numerous believe ticking compliance boxes is enough. Compliance is a living, breathing procedure, particularly in a world where cyber dangers evolve daily. Clover POS embraces this dynamic by supplying transparent reporting tools, permitting company owner to track and record compliance effortlessly. This empowerment changes compliance from a complicated chore into a competitive benefit.

Security Function Advantage Expert Insight
End-to-End Encryption Secures card information during deals Reduces risk of data breaches by securing data at the point of entry
Two-Factor Authentication Improves user login security Prevents unauthorized access even if passwords are compromised
PCI DSS Compliance Fulfills industry security standards Guarantees legal and operational readiness for audits

Security isn't fixed, and neither are the solutions Clover POS supplies. In a period where information breaches make headlines, their dedication to developing security practices ensures your organization can rest easy. Isn't peace of mind the ultimate currency in commerce?

Checking Out Clover POS Solutions in North Carolina

North Carolina is a lively state understood for its varied landscapes, from the picturesque Blue Ridge Mountains to the stunning Atlantic shorelines. With a population of over 10 million, it boasts a rich cultural heritage and a strong economy driven by innovation, finance, and agriculture. Popular activities include checking out historic websites, taking pleasure in outside adventures, and experiencing a growing food and arts scene. The state's business-friendly environment makes it an attractive area for innovative retail and service industries.

They use important Clover POS options tailored to satisfy the requirements of organizations in this dynamic area. Brilliant POS. For those thinking about enhancing their point-of-sale systems, Brilliant POS can provide a free consultation and expert guidance to help browse the best alternatives available

  • Pos Systems: These systems streamline transactions and manage sales data. These are essential for modern retail and hospitality businesses, enhancing efficiency and customer service.
  • Point Of Sale: A POS is the location where a buyer completes a payment for goods or offerings, generally in a shop. It is a key element for mercantile businesses, allowing transaction processing and inventory management.
  • Retail: Businesses rely on point-of-sale technology to handle transactions and inventory. These systems simplify operations and enhance customer experiences.
  • Transaction: A Transaction is a basic procedure involving the exchange of products or services for payment. It's the central function driving retail point-of-sale settings by documenting sales and handling inventory.
  • Payment Processing: Payment Processing enables businesses to receive multiple transaction types from customers. It's vital for retail point-of-sale setups, facilitating seamless payments and efficient sales management.
  • Inventory Management: Inventory Management keeps track of stock quantities to optimize procurement decisions and avoid shortages. It's crucial for sales platforms to ensure items are available when customers buy them.
  • Sales Data: Sales data fuels retail operations by providing insights into customer behavior and product effectiveness. This information is vital for improving inventory, personalizing marketing, and enhancing point-of-sale effectiveness.
  • Customer Relationship Management: CRM enhances sales by structuring client data and interactions. This consolidation allows businesses to tailor services and marketing depending on purchase history from their point-of-sale terminals.
  • Reporting And Analytics: Reporting And Analytics provide crucial insights into revenue patterns, customer behavior, and inventory control. This data empowers businesses using point-of-sale solutions to make data-driven decisions, streamline operations, and boost profitability.
  • Hardware: Hardware is the base of retail transaction processing, enabling efficient and secure sales. Reliable devices like barcode scanners and receipt printers are essential for seamless customer experiences at the point of sale.
  • Software: Software is the foundation of modern retail activities, managing sales and inventory. It streamlines the checkout procedure and offers useful data information for businesses.
  • Barcode Scanner: Barcode Scanners quickly scan item numbers, making sure of quick and accurate transactions at the point of sale. They are integral for efficient checkout processes and inventory control in stores.
  • Receipt Printer: These printers create paper documents of transactions for clients. They are important parts in store and support environments for recording sales.
  • Cash Drawer: The Cash Drawer is a secure container for money in retail environments. It works with sales terminals to unlock instantly upon transaction end, aiding cash management.
  • Credit Card Reader: Credit Card Readers are key devices that enable companies to take card payments from customers. They smoothly merge with store configurations to facilitate transactions and simplify the checkout procedure.
  • Touchscreen Monitor: Touchscreen Monitor enable natural interaction for retail and service transactions. Such displays streamline checkout procedures and improve efficiency at points of sale.
  • Payment Gateway: The Payment Gateway securely transmits transaction data between a point-of-sale terminal and the payment processor. This lets businesses take different payment methods at their checkout.
  • Cloud Based Pos: Cloud Based Pos solutions give companies flexibility and accessibility by keeping data and software on remote servers. This modern method improves business efficiency for retail and service industries by simplifying transactions and administrative tasks.
  • Mobile Pos: Mobile Point of Sale (mPOS) lets businesses for them to accept payments and perform sales transactions everywhere with a transportable device. It provides adaptability and convenience, broadening the reach of retail operations.
  • E Commerce Integration: E Commerce Integration unites online stores with in-store sales platforms, allowing for optimized operations and inventory management. This connection allows businesses to offer customers a seamless shopping experience across all channels.
  • Restaurant Pos: Restaurant point-of-sale system processes transactions, payments, and food preparation area communication. It constitutes a core part of retail transaction management infrastructure.
  • Retail Pos: Retail Pos is the location where a consumer wraps up a deal. It encompasses the tools and programs that enable businesses to handle deals and manage customer interactions at the time of buying.
  • Hospitality: Hospitality enhances customer journeys, encouraging loyalty through personalized assistance. Effective transaction handling tools are essential for seamless operations in the industry.
  • Point Of Sale System: The Point Of Sale System handles deals and selling data. It represents an crucial component for merchandise businesses to handle payments and track inventory.
  • Data Security: Protecting confidential payment and customer information is essential for businesses using electronic retail transaction terminals. Robust Data Security measures ensure customer trust and prevent financial losses from breaches.
  • Payment Card Industry Data Security Standard: Payment Card Industry Data Security Standard assures secure management of cardholder data. This defends payment terminals and associated setups from breaches.
  • Pos System: It is a critical element of retail and hospitality, supporting sales transactions and managing inventory. These Pos System improve operations, enhance customer service, and supply valuable data insights.
  • Credit Card: Credit Cards enable customers to make payments electronically at the point of sale. They simplify transactions and offer businesses a safe way to accept payments.
  • Debit Card: Debit Cards enable customers to create payments straight from their bank accounts at retail checkout. They simplify transactions and offer a convenient option to cash for in-store purchases.
  • Cash Register: A Cash Register is a essential component for processing transactions in retail environments. It registers sales, figures totals, and handles cash, fulfilling a vital role in a business's point-of-sale operations.
  • Receipt: Proof of purchase document sales, providing customers with a history of purchase. These records are essential for sales terminals, inventory control, and accounting purposes.
  • Reporting: Sales monitoring provides valuable insights into business performance. These analytics help streamline inventory and improve customer service at the point of sale.
  • Cloud Computing: Cloud Computing offers scalable infrastructure to support retail transaction processing. This enables businesses to handle sales data, inventory, and customer information efficiently through web-based platforms.
  • E Commerce: E-commerce boosts retail transactions by combining online sales with in-store activities. This connectivity simplifies inventory control and customer data across all sales avenues, boosting the point of sale experience.
  • Merchant Account: An Merchant Account permits businesses to take electronic payments from shoppers. This is critical for modern retail setups, enabling easy transactions via card readers and other point-of-sale equipment.
  • Security: Protecting monetary transactions and shopper data is crucial for retail payment terminals. Robust Security measures establish trust and stop fraud in checkout environments.
  • Data Encryption: Data Encryption secures delicate monetary deals at store checkout terminals, safeguarding consumer information and preventing fraud. This procedure is crucial for maintaining trust and complying with data security rules in point-of-sale settings.
  • Customer Service: Exceptional Customer Service enhances the retail experience , fostering loyalty and favorable brand perception . Integrated point-of-sale technology enables businesses to provide personalized and efficient support, ultimately driving customer satisfaction.
  • Loyalty Program: Client retention programs integrated with point-of-sale technology boost customer retention and drive repeat business via customized rewards. They monitor purchases and engagement, allowing businesses to provide tailored incentives that encourage brand loyalty.
  • Sales: Sales data fuels important knowledge for firms, informing inventory control and customer behavior analysis. Point-of-sale technology simplifies these transactions, improving efficiency and precision in tracking Sales performance.
  • Supply Chain: Supply Chain management assures the smooth movement of goods from production to the point of sale. Effective Supply Chains are crucial for retail transaction processing to meet customer needs and maintain inventory.
  • Data Analytics: Data Analytics converts trade records from retail checkout spots into usable insights. This enables businesses to improve inventory, personalize customer experiences, and improve sales strategies.
  • Loss Prevention: Loss Prevention strategies combined with point-of-sale technology assist retailers reduce theft and errors. These integrated systems offer tools for monitoring transactions and identifying suspicious activity, safeguarding revenue.
  • Pricing: Pricing strategies are essential for increasing profitability within retail settings. Electronic point-of-sale arrangements simplify price management, discounts, and promotions, ensuring accurate transactions and inventory control.
  • Marketing: Marketing powers customer interaction and brand awareness, which is crucial for boosting sales through point-of-sale systems. It helps businesses attract and retain customers, eventually maximizing the potential of their transaction platforms.
  • Mobile Point Of Sale: Mobile Point Of Sale allows companies to process sales and accept payments from anywhere using mobile devices. It is an more and more important part of today's retail and service sector checkout solutions.
  • Retail Technology: Retail Technology enhances customer experiences and simplifies processes. These developments revolutionize payment processes and stock management for businesses.
  • Self Checkout: Self Checkout kiosks allow customers to read and pay for items independently, improving the retail process. This technology integrates with retail transaction processing systems, improving efficiency and decreasing wait times.
  • Enterprise Resource Planning: Enterprise Resource Planning integrates core business procedures, improving operations and data management. It improves retail checkout solutions by delivering real-time inventory, customer, and sales data for informed decision-making.
  • Accounting: Accounting monitors fiscal data, providing insights into company results. This is vital for retail businesses using point-of-sale technology to manage transactions and inventory.
  • Transaction Processing: Transaction Processing ensures that sales and payments are precisely logged and managed. It's essential for retail checkout infrastructure to handle buys, returns, and other financial transactions.
  • Accounting Software: Accounting Software connects with retail sales platforms to streamline financial data. This connection computerizes bookkeeping tasks associated with sales and inventory.
  • Payment Terminal: Payment Terminals enable electronic billing transaction at the purchase. They are essential for companies to take various billing methods and finalize transactions.
  • Magnetic Stripe Reader: Magnetic Stripe Reader interpret data from credit and debit cards for transaction processing. They are commonly used at registers to enable payments.
  • Emv Chip: EMV chips improve payment security by encrypting transaction information. They are crucial for contemporary retail checkout terminals, minimizing fraud.
  • Near Field Communication: Near Field Communication (NFC) allows contactless payments by letting customers to simply tap their credit cards or devices at compatible checkout terminals. This technology simplifies payments and improves the customer journey at the point of sale.
  • Restaurant: Restaurants utilize computerized checkout tech to make easier order taking, payment processing, and inventory management. These systems help make better efficiency and accuracy in Restaurant operations.
  • Transaction Log: Transaction Logs keep track of every activity in a retail business sales system, assuring data integrity. They permit auditing, restoration after failures, and following sales trends.
  • Transaction Fee: Transaction Fee are charges imposed on businesses for handling payments, affecting profitability. Such costs are vital to consider when evaluating payment processing solutions for retail POS setups.
  • Transaction Authorization: Transaction Authorization validates enough funds or credit for purchases at point-of-sale devices. It guarantees payment safety and stops fraudulent transactions during retail sales.
  • Transaction Settlement: Transaction settlement concludes remittances from customers to a company. It's essential for sellers using digital sale systems to reconcile daily deals and get funds.
  • Credit Card Processing: Credit Card Processing permits businesses to take card payments from customers. It is essential for modern retail checkout systems, streamlining transactions and enhancing customer convenience.
  • Debit Card Processing: Debit Card Processing permits businesses to receive money directly from customers' bank accounts. This functionality is vital for current retail checkout systems permitting for seamless transactions.
  • Emv Chip Card: Emv Chip Card enhance payment protection by using a microchip to encrypt transaction data. They are essential for modern retail checkout terminals, reducing fraud and improving data protection.
  • Contactless Payment: Contactless Payment enable customers to quickly and safely make payments by tapping their card or mobile. This method simplifies transactions at the point of sale, improving customer experience.
  • Mobile Payment: Mobile Payment lets customers to complete transactions with mobile phones or other devices. This technology eases checkout at points of purchase, enhancing speed and convenience.
  • Online Payment: Online Payment processing lets businesses to accept digital payments. This integration is essential for modern retail checkout systems, expediting sales and enhancing customer experience.
  • Fraud Detection: Fraud Detection analyzes transaction data to spot and prevent fraudulent activities at sales locations. This protects businesses and customers from monetary losses and keeps trust in payment processing.
  • Pci Dss Compliance: Pci Dss Compliance certifies protected management of cardholder data for businesses using point-of-sale systems. Complying with these guidelines safeguards customer information and deters data leaks during operations.
  • Chargeback: Chargebacks occur when customers dispute a payment, requiring merchants to reimburse the payment if the dispute is valid. These disputes affect businesses that use point-of-sale technology by potentially reducing revenue and accruing fees.
  • Payment Processor: Payment processors are essential for firms as they securely process transactions between customers and sellers. They authorize and move funds during purchases at the point of transaction.
  • Interchange Fee: Interchange Fees are costs levied by banks for handling electronic transactions. These fees affect the cost merchants pay when customers use cards at POS terminals.
  • Payment Security: Payment security is crucial for safeguarding customer data and stopping fraud throughout transactions. Safe payment handling is vital for businesses using point-of-sale technology to keep trust and prevent financial losses.
  • Tokenization: Tokenization replaces private data with non-sensitive replacements, protecting customer data. This procedure is essential for safeguarding payment card details within retail point of sale systems.
  • Encryption: Encryption protects vulnerable transaction data throughout transactions at store checkout systems. It ensures the security of financial information, protecting customers and businesses from fraud.
  • Card Reader: Card Readers are vital devices that enable businesses to receive electronic payments from customers. They play a key role in retail environments and POS setups, simplifying transactions.
  • Merchant Services: Business solutions enable businesses to take multiple payment options. They are essential for contemporary retail establishments, guaranteeing effortless transactions at the point of sale.
  • Ach Transfer: ACH Transfer enable businesses to directly charge customer accounts for purchases. This payment option offers a secure and efficient alternative to credit cards within retail payment solutions.
  • Payment Solutions: Payment Solutions are vital for companies to effectively process transactions. They are key components in store point-of-sale systems, enabling seamless and secure payment acceptance.
  • Point Of Sale Systems: Such systems streamline transactions and handle sales data. They are key components of retail and hospitality operations, improving efficiency and customer experience at the Point Of Sale Systems point of purchase.
  • Stock Control: Stock Control ensures companies sustain ideal inventory amounts, preventing stockouts and overstocking. It combines with retail point-of-sale technology to instantly update inventory with each sale, giving real-time insight and data for informed choices.
  • Supply Chain Management: Supply Chain Management ensures the effective flow of goods from suppliers to retailers. It improves inventory and distribution for POS operations, enhancing customer experiences.
  • Demand Forecasting: Demand Forecasting projects future customer demands, allowing retail stores to improve inventory and staffing. This assures smooth transaction processing at the point of sale and enhances customer satisfaction.
  • Economic Order Quantity: EOQ enhances stock procurement to reduce expenses. When integrated with point-of-sale transaction management tools, it guarantees items are in stock while reducing holding expenses.
  • Just In Time Inventory: Just In Time Inventory decreases warehousing costs by accepting goods just when required. This efficient method improves stock levels followed by retail sales platforms.
  • Warehouse Management: Warehouse management guarantees efficient warehousing and movement of goods. It's vital for retail checkout solutions to accurately track inventory and fulfill customer orders.
  • Inventory Optimization: Inventory Optimization makes certain companies have the correct items in inventory, reducing waste and maximizing sales. This is vital for retail sales environments, improving efficiency and customer service.
  • Retail Management: Retail Management oversees all aspects of store operations, guaranteeing efficient processes and customer fulfillment. This covers handling the electronic point of sale, optimizing inventory, and instructing staff to offer seamless transactions.
  • Inventory Turnover: Inventory Turnover measures how effectively a business uses its stock, affecting profitability. Retail point-of-sale technology aids optimize inventory management by monitoring sales and stock levels in real time.
  • Perpetual Inventory: Perpetual Inventory constantly tracks inventory levels, providing current data on available items. This allows businesses that use electronic point-of-sale solutions to make knowledgeable decisions about inventory management and avoid stockouts or excess inventory.
  • Periodic Inventory: Periodic stocktaking involves manually counting stock at certain periods to revise inventory records. This method helps retail businesses align actual stock with documented data, aiding in loss prevention and guiding restocking decisions for sales settings.
  • Inventory Valuation: Inventory Valuation determines the cost of goods on available, affecting profitability and tax obligations. Precise valuation is essential for retail point-of-sale setups to track inventory levels and improve buying choices.
  • Inventory Auditing: Inventory Auditing entails verifying physical stock against documented data to find discrepancies and guarantee precision. This process is crucial for companies using retail point-of-sale setups, as it aids keep correct inventory levels and prevent losses.
  • Barcodes: Barcodes speed up checkout procedures by enabling fast and precise product recognition. This tech is vital for today's retail businesses to control stock and sales effectively at the time of sale.
  • Weighted Average Cost: Weighted Average Cost calculates inventory worth based on the average cost of goods, essential for precise financial reporting. Retail point-of-sale setups benefit from this method by maintaining precise stock valuation and profitability tracking.
  • Inventory Shrinkage: Inventory Shrinkage, covering losses from theft, damage, and errors, directly affects earnings for businesses. Point-of-sale setups play a vital role in monitoring inventory and detecting inconsistencies that contribute to shrinkage.
  • Reorder Point: Reorder Point assists businesses avoid out of stock situations by prompting restocking when inventory levels drop to a set level. This ensures smooth transactions operations at the transaction point and customer satisfaction.
  • Safety Stock: Safety Stock is extra inventory held to protect against uncertainties in demand and supply. This assures retail operations can satisfy customer orders even when unforeseen fluctuations happen at the point of sale.
  • Lead Time: Lead Time is the time from order placing and when the products are ready for purchase. Reduced lead times can improve stock control and customer satisfaction at the checkout.
  • Abc Analysis: Abc Analysis categorizes inventory to prioritize resources based on value, identifying high-impact items for focused management. This is crucial for retail checkout solutions to improve stock levels and ensure availability of key products.
  1. 27006: 27006 is a postal code located in North Carolina, primarily covering the city of Advance in Davie County. This area features a mix of housing areas and rural areas, offering a peaceful lifestyle with access to nearby urban amenities.
  2. 27012: The 27012 zip code is located in North Carolina, covering sections of the city of Advance in Davie County. This area includes a blend of residential areas and local shops, providing a suburban lifestyle with access to adjacent natural areas.
  3. 27016: The ZIP code 27016 is situated in the state of North Carolina, chiefly covering the town of Dobson in Surry County. This area boasts a combination of residential neighborhoods, small businesses, and countryside.
  4. 27017: 27017 is a zip code located in North Carolina, covering areas of Forsyth County. It includes regions such as Kernersville, known for its historic downtown and community events.
  5. 27018: The 27018 ZIP code is located in North Carolina, encompassing parts of the town of Bermuda Run and nearby areas. It is known for its suburban residential communities and nearby location of local parks and amenities.
  6. 27019: The 27019 ZIP code is located in North Carolina, encompassing parts of the community of Clemmons. It is known for its suburban setting with nearby local green spaces, educational institutions, and shopping centers.
  7. 27020: 27020 is a ZIP code located in North Carolina, primarily covering the city of Clemmons in Forsyth County. This area is recognized for its suburban neighborhoods, local parks, and nearness to Winston-Salem.
  8. 27021: 27021 is a ZIP code located in Forsyth County, North Carolina, primarily covering sections of the city of Winston-Salem. This area features a blend of residential neighborhoods, businesses, and community facilities.
  9. 27022: The 27022 ZIP code is located in North Carolina, primarily including parts of the city of Mocksville. It offers a mix of residential communities, local businesses, and rural areas, demonstrating the mixed character of Davie County.
  10. 27023: 27023 is a zip code located in North Carolina, primarily covering areas of the town of Lexington in Davidson County. This area includes a mix of residential areas, local shops, and community services.
  11. 27025: 27025 is a zip code located in Dobson, North Carolina, within Surry County. It includes a blend of living, rural, and small business areas, reflecting the region's rural character.
  12. 27027: The 27027 ZIP code is located in North Carolina, covering areas of Forsyth County. It includes the town of Clemmons and surrounding areas, known for its suburban communities and proximity to Winston-Salem.
  13. 27028: The 27028 ZIP code is located in North Carolina, mainly covering parts of the city of Denton. It is located within Davidson County and offers a mix of housing and rural areas.
  14. 27030: The postal code 27030 is located in North Carolina, mainly covering the town of Elkin. This area is recognized for its scenic landscapes and closeness to the Yadkin Valley wine region.
  15. 27040: 27040 is a ZIP Code chiefly serving Kernersville, a community in Forsyth County, North Carolina. This area offers a mix of residential neighborhoods, local enterprises, and community amenities.
  16. 27041: 27041 is a zip code in North Carolina, primarily covering parts of the city of Kernersville. The area is known for its suburban neighborhoods, local shops, and proximity to larger cities like Winston-Salem.
  17. 27042: 27042 is a ZIP code located in North Carolina, mainly serving the city of Mocksville in Davie County. This area includes a combination of residential neighborhoods, local shops, and access to regional amenities.
  18. 27043: The 27043 ZIP code is located in North Carolina, including parts of the area of Kernersville. It features a blend of housing areas, local shops, and public facilities.
  19. 27045: 27045 is a ZIP code located in North Carolina, covering areas within Forsyth County. It includes parts of Winston-Salem and surrounding communities, offering a mix of residential and commercial zones.
  20. 27050: 27050 is a ZIP code located in North Carolina, primarily serving the town of Lexington in Davidson County. This area is renowned for its rich history, local barbecue tradition, and vibrant community events.
  21. 27052: The area of 27052 ZIP code is located in North Carolina, chiefly encompassing parts of the town of Mount Airy. This region is known for its quaint atmosphere and closeness to the Blue Ridge Mountains.
  22. 27054: The 27054 ZIP code is located in North Carolina and chiefly includes the town of King in Stokes County. This area boasts a combination of housing, business, and rural landscapes, offering a small-town atmosphere with nearby close cities.
  23. 27055: 27055 is a zip code located in Kernersville, North Carolina, known for its suburban neighborhood and proximity to the Piedmont Triad area. The area features a blend of housing areas, shops, and access to green spaces and leisure facilities.
  24. 27059: 27059 is a postal code located in North Carolina, primarily including the city of King in Stokes County. It is part of the Piedmont Triad region, recognized for its combination of a quaint small-town atmosphere and proximity to larger urban areas.
  25. 27060: 27060 is a postal code located in North Carolina, covering areas of the town of Lexington. This area includes a mix of housing areas, small businesses, and community amenities.
  26. 27070: The 27070 ZIP code is located in North Carolina, mainly covering the town of Mocksville and surrounding areas. It includes a mix of housing, business, and countryside areas, offering a blend of small-town charm and public services.
  27. 27071: 27071 is a postal code located in North Carolina, primarily serving the community of Mount Airy in Surry County. This area is known for its pleasant rural atmosphere and historical significance.
  28. 27076: 27076 is a ZIP code located in North Carolina, primarily serving the town of King. It is part of Stokes County and includes a mix of residential and rural areas.
  29. 27077: 27077 is a postal code located in Surry County, North Carolina, encompassing sections of the city of Mount Airy. This area is known for its beautiful landscapes and proximity to the Blue Ridge Mountains.
  30. 27083: The 27083 ZIP code is located in North Carolina, covering sections of the town of Lexington and surrounding areas. It is known for its combination of residential neighborhoods, community businesses, and closeness to recreational parks.
CharlotteCharlotte is the largest city in North Carolina and a major financial hub in the southeast United States. It is known for its dynamic urban culture, pro sports teams, and expanding economy.https://en.wikipedia.org/wiki/Charlotte,_North_Carolina
RaleighRaleigh is the main city of North Carolina, known for its vibrant tech industry and rich history. It is part of the Research Triangle, a important hub for academics, medical services, and innovation.https://en.wikipedia.org/wiki/Raleigh,_North_Carolina
GreensboroGreensboro is a dynamic city in North Carolina known for its deep history and cultural attractions. It serves as a important hub for education, business, and transportation in the Piedmont Triad region.https://en.wikipedia.org/wiki/Greensboro,_North_Carolina
DurhamDurham is a lively city in North Carolina known for its deep history, diverse culture, and robust academic presence, including Duke University. It is a center for technology, healthcare, and research, greatly supporting the region's economy.https://en.wikipedia.org/wiki/Durham,_North_Carolina
Winston-SalemWinston-Salem is a town in North Carolina known for its extensive history in the tobacco industry and thriving arts scene. It serves as a cultural and financial hub in the Piedmont Triad region.https://en.wikipedia.org/wiki/Winston-Salem,_North_Carolina
FayettevilleFayetteville is a town in North Carolina known for its rich military history and closeness to Fort Bragg, one of the largest military installations in the world. It features a lively downtown area with cultural attractions, parks, and historic sites.https://en.wikipedia.org/wiki/Fayetteville,_North_Carolina
CaryCary is a bustling town in North Carolina known for its excellent living standards and robust community spirit. It features a blend of suburban and urban amenities, with excellent schools, parks, and a growing technology sector.https://en.wikipedia.org/wiki/Cary,_North_Carolina
WilmingtonWilmington is a antique port city located in southeastern North Carolina, known for its enchanting riverfront and dynamic cultural scene. It provides a mix of beautiful beaches, antique architecture, and a growing film industry.https://en.wikipedia.org/wiki/Wilmington,_North_Carolina
High PointHigh Point is a city in North Carolina known for its leading furniture manufacturing sector and yearly High Point Market, the biggest home furnishings exhibition in the world. It is a part of the Piedmont Triad metropolitan region and offers a blend of cultural attractions and historic landmarks.https://en.wikipedia.org/wiki/High_Point,_North_Carolina
ConcordConcord is a city in North Carolina known for its deep history and vibrant community. It is home to the Charlotte Motor Speedway and offers a mix of artistic attractions and open-air activities.https://en.wikipedia.org/wiki/Concord,_North_Carolina
AshevilleAsheville is a vibrant city in North Carolina known for its historic architecture and bustling arts scene. Situated in the Blue Ridge Mountains, it offers stunning natural beauty and a diverse cultural experience.https://en.wikipedia.org/wiki/Asheville,_North_Carolina
GreenvilleGreenville is a dynamic city in North Carolina known for its rich history and cultural richness. It serves as a regional hub for academics, medical services, and trade, featuring East Carolina University and a developing downtown area.https://en.wikipedia.org/wiki/Greenville,_North_Carolina
JacksonvilleJacksonville is a municipality located in Onslow County, North Carolina, known for its close proximity to Marine Corps Base Camp Lejeune. It features a combination of armed forces presence and Southern charm, contributing to its distinctive community atmosphere.https://en.wikipedia.org/wiki/Jacksonville,_North_Carolina
HuntersvilleHuntersville is a residential town in North Carolina known for its family-friendly community and closeness to Lake Norman. It offers a blend of contemporary amenities, parks, and a historic downtown area.https://en.wikipedia.org/wiki/Huntersville,_North_Carolina
ApexApex is a vibrant town located in Wake County, North Carolina, known for its historic downtown and strong community spirit. It offers a combination of suburban living with access to parks, schools, and local events.https://en.wikipedia.org/wiki/Apex,_North_Carolina
BurlingtonBurlington is a city in North Carolina known for its deep history and vibrant community. It serves as a regional hub for business, culture, and education in the Piedmont Triad.https://en.wikipedia.org/wiki/Burlington,_North_Carolina
GastoniaGastonia is a municipality in North Carolina famous for its extensive history in the textile industry. It boasts a blend of city and suburban areas with parks, arts and culture, and a developing economy.https://en.wikipedia.org/wiki/Gastonia,_North_Carolina
Chapel HillChapel Hill is a lively town in North Carolina known for its renowned University of North Carolina at Chapel Hill. It offers a diverse cultural scene, historic landmarks, and a strong sense of community.https://en.wikipedia.org/wiki/Chapel_Hill,_North_Carolina
Rocky MountRocky Mount is a city in North Carolina known for its deep history and vibrant arts scene. It serves as a focal point for business and heritage in the coastal plains region.https://en.wikipedia.org/wiki/Rocky_Mount,_North_Carolina
KannapolisKannapolis is a municipality in North Carolina renowned for its deep history in fabric production. It has grown into a thriving community with a emphasis on education, healthcare, and biotechnology.https://en.wikipedia.org/wiki/Kannapolis,_North_Carolina
Wake ForestWake Forest is a delightful town in North Carolina known for its heritage-rich downtown and lively community. It offers a mix of cozy atmosphere and modern amenities, making it a favored place to live and visit.https://en.wikipedia.org/wiki/Wake_Forest,_North_Carolina
HickoryHickory is a city in North Carolina famous for its rich history in furniture making and lively cultural scene. It offers a combination of historic architecture and contemporary amenities, making it a charming place to live and visit.https://en.wikipedia.org/wiki/Hickory,_North_Carolina
GoldsboroGoldsboro is a town in Wayne County, North Carolina, known for its extensive history and thriving community. It serves as a community focal point with cultural sites, schools and colleges, and military significance due to its proximity to Seymour Johnson Air Force Base.https://en.wikipedia.org/wiki/Goldsboro,_North_Carolina
SalisburySalisbury is a historic city in North Carolina known for its meticulously maintained downtown district and deep cultural heritage. It acts as the county seat of Rowan County and offers a blend of small-town charm and modern facilities.https://en.wikipedia.org/wiki/Salisbury,_North_Carolina
Indian TrailIndian Trail is a quickly growing community in North Carolina known for its family-friendly atmosphere and vibrant community spirit. It offers a mix of suburban living with quick access to Charlotte's city amenities.https://en.wikipedia.org/wiki/Indian_Trail,_North_Carolina
MonroeMonroe is a town in Union County, North Carolina, known for its historic downtown and thriving community events. It serves as a center for commerce and culture in the surrounding area.https://en.wikipedia.org/wiki/Monroe,_North_Carolina
New BernNew Bern is a ancient city in North Carolina known for its enchanting waterfront and rich colonial heritage. It acts as the county seat of Craven County and offers a blend of cultural attractions and natural beauty.https://en.wikipedia.org/wiki/New_Bern,_North_Carolina
MooresvilleMooresville is a vibrant town in North Carolina known for its rich motorsports heritage and nearness to Lake Norman. It offers a combination of cozy atmosphere and modern amenities, drawing residents and visitors alike.https://en.wikipedia.org/wiki/Mooresville,_North_Carolina
GarnerGarner is a community located in Wake County, North Carolina, known for its welcoming atmosphere and growing community. It offers a blend of suburban living with close proximity to the nearby city of Raleigh.https://en.wikipedia.org/wiki/Garner,_North_Carolina
SanfordSanford is a municipality located in Lee County, North Carolina, known for its historic downtown and lively community. It serves as a regional hub for business, academics, and health services in the middle part of the state.https://en.wikipedia.org/wiki/Sanford,_North_Carolina
  • Biltmore Estate: The Biltmore Estate in North Carolina is a historic mansion built by George Washington Vanderbilt II, featuring two hundred fifty rooms and remarkable architecture. It is surrounded by beautifully landscaped gardens and offers visitors a view into the Gilded Age lifestyle.
  • Great Smoky Mountains National Park: The Great Smoky Mountains National Park is renowned for its diverse plant and animal life, old mountains, and cloud-shrouded landscapes. It offers a variety of hiking trails, historic buildings, and scenic vistas along the border of North Carolina and Tennessee.
  • Outer Banks: The Outer Banks is a series of protective islands off the coast of North Carolina known for its breathtaking beaches, rich history, and distinctive wildlife. It offers popular activities such as fishing, water sports, and exploring historic sites like the Wright Brothers National Memorial.
  • Wright Brothers National Memorial: Wright Brothers National Memorial in North Carolina commemorates the first historic powered flights by Orville and Wilbur Wright in 1903. The site features a visitor center, model of the original Flyer, and exhibits detailing the history of aviation.
  • Battleship North Carolina: The Battleship North Carolina is a historic World War II battleship permanently docked in Wilmington, North Carolina. It serves as a museum, offering visitors a chance to explore its decks and study naval history.
  • Chimney Rock State Park: Chimney Rock State Park in North Carolina offers a majestic 315-foot granite monolith providing breathtaking views of the surrounding Blue Ridge Mountains. The park also offers hiking trails, waterfalls, and abundant wildlife, attracting outdoor enthusiasts.
  • Grandfather Mountain: Grandfather Mountain in North Carolina is a jagged peak known for its scenic hiking trails, varied wildlife, and the Mile High Swinging Bridge. It offers stunning panoramic views and is a popular destination for outdoor enthusiasts and nature lovers.
  • Cape Hatteras National Seashore: Cape Hatteras National Seashore in North Carolina offers pristine beaches, varied wildlife, and historic lighthouses. It is a popular destination for fishing, surfing, and exploring natural coastal beauty.
  • North Carolina Museum of Natural Sciences: The North Carolina Museum of Natural Sciences is a renowned institution showcasing comprehensive exhibits on the natural world, including interactive displays and live animals. It offers learning programs and engaging experiences that emphasize the biodiversity and science of the region.
  • North Carolina Zoo: The North Carolina Zoo is among the biggest natural habitat zoos in the world, showcasing over 1,600 animals from more than 250 species. It offers wide-ranging exhibits that mimic African and North American environments, offering a distinctive and engaging wildlife experience.
  • International Civil Rights Center & Museum: The International Civil Rights Center & Museum in North Carolina commemorates the 1960 Greensboro sit-ins, a significant event in the Civil Rights Movement. It offers exhibits and educational programs that emphasize the struggle for racial equality and social justice.
  • Fort Raleigh National Historic Site: Fort Raleigh National Historic Site protects the site of the earliest English settlement in America, known as the Lost Colony. It provides visitors a glimpse into initial colonial history through outdoor exhibits and living history programs.
  • Jockey's Ridge State Park: Jockey's Ridge State Park boasts the highest natural sand dune system in the Eastern United States, showcasing breathtaking views of the surrounding landscape. Visitors can participate in activities such as hiking, hang gliding, and kite flying in this special coastal environment.
  • Tryon Palace: Tryon Palace is a historic site in New Bern, North Carolina, featuring the renovated 18th-century governor's mansion and attractive gardens. It offers a view into colonial life with museum exhibits, guided walks, and special events.
  • Uwharrie National Forest: Uwharrie National Forest in North Carolina provides a variety of outdoor activities including hiking, camping, and off-road vehicle trails. It boasts scenic landscapes with old mountains, dense forests, and sparkling lakes, ideal for nature enthusiasts.
  • Mount Mitchell State Park: Mount Mitchell State Park in North Carolina offers the tallest peak to the east of the Mississippi River, offering breathtaking panoramic views and diverse hiking trails. The park is well-known for its special flora and fauna, making it a popular destination for nature lovers and outdoor adventurers.
  • Merchants Millpond State Park: Merchants Millpond State Park in North Carolina boasts a serene millpond encircled by cypress swamps and rich wildlife, providing opportunities for kayaking, fishing, and hiking. The park maintains historic structures and provides a quiet natural retreat for outdoor enthusiasts.
  • Old Salem Museums & Gardens: Old Salem Museums & Gardens in North Carolina provides a peek into the vibrant history and culture of the Moravian settlers through restored buildings, gardens, and interactive exhibits. Visitors can discover 18th and 19th-century architecture, traditional crafts, and lovingly preserved gardens.
  • Linville Gorge Wilderness: Linville Gorge Wilderness in North Carolina is a rough and beautiful area known for its deep canyon and varied wildlife. It offers challenging hiking trails, spectacular overlooks, and opportunities for rock climbing and fishing.
  • Blue Ridge Parkway: The Blue Ridge Parkway is a beautiful highway that meanders through the Appalachian Mountains, offering spectacular views of the natural landscape. It is famous for its scenic overlooks, hiking trails, and colorful fall foliage, making it a favored destination for outdoor enthusiasts.
  • Graveyard Fields: Graveyard Fields is a picturesque area in North Carolina's Blue Ridge Mountains famous for its spectacular waterfalls and vibrant wildflower meadows. It offers popular hiking trails with amazing views and diverse natural beauty.
  • Sliding Rock: Sliding Rock is a authentic waterfall in Pisgah National Forest, North Carolina, where visitors can descend down a sleek, 60-foot-long rock into a refreshing mountain pool. It offers a unique and exciting outdoor experience popular with families and adventure seekers.
  • Looking Glass Falls: Looking Glass Falls is a breathtaking 60-foot waterfall located in the Pisgah National Forest of North Carolina. Easily accessible and surrounded by lush greenery, it is a well-liked place for visitors in search of natural beauty and picture-perfect moments.
  • Lake Lure: Lake Lure is a scenic reservoir nestled in the foothills of the Blue Ridge Mountains in North Carolina, famous for its spectacular views and recreational activities. It offers opportunities for boating, fishing, and hiking, drawing visitors seeking natural beauty and outdoor adventure.
  • Tweetsie Railroad: Tweetsie Railroad is a Western-themed amusement park in North Carolina featuring a classic steam locomotive ride through beautiful mountain terrain. It offers family-friendly attractions, live entertainment, and special events celebrating the region's railroad heritage.
  • Emerald Isle: Emerald Isle is a picturesque coastal town in North Carolina known for its clean beaches and family-friendly atmosphere. It offers excellent opportunities for fishing, boating, and relaxing by the Atlantic Ocean.
  • High Point Furniture Market: High Point Furniture Market in North Carolina is the most extensive home furnishings industry trade show in the world, bringing in buyers and exhibitors globally. It showcases a wide array of furniture styles and designs, acting as a important hub for industry networking and innovation.
  • NASCAR Hall of Fame: The NASCAR Hall of Fame in North Carolina honors the history and tradition of NASCAR, showcasing famous drivers, iconic cars, and unforgettable moments. It offers interactive exhibits and memorabilia, making it a top spot for racing fans.
  • Discovery Place Science: Discovery Place Science in North Carolina is a engaging science museum featuring hands-on exhibits, an aquarium, and live demonstrations. It offers learning experiences for all ages focused on technology, biology, and physics.
  • Morehead Planetarium and Science Center: Morehead Planetarium and Science Center in North Carolina offers engaging presentations and engrossing astronomy demonstrations that encourage interest about the universe. It acts as a hub for science education and public engagement, featuring state-of-the-art technology and research programs.

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Aaron, is absolutely amazing and does a wonderful job with answering all of our questions! We have the POS System and the Clover Flex that he has helped us get. It has done amazing things for our business and has helped us to thrive even … More

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Jason Bell is SUPERMAN!! He explained everything I needed to know to make an informed decision to purchase The Clover. His expertise, availabilty, and friendliness helped me feel at ease in setting up my small self-wellness business point … More

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Stogies Downtown

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We are most pleased with the relationship we’ve had in working with Brilliant POS and their rep Kiana. They worked closely and diligently to help migrate data from a 10 yr old POS system to our current platform. Many bumps along the road … More

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Welcome to the future of

Point of sale done right

Embrace unlimited potential for your business.

Streamline your business. Make smarter decisions.

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Simple-to-use, eliminate wasted time

Our POS system was created with simplicity in mind for the user experience, while providing the array of features sets you need to efficiently grow your business to it’s greatest potential.

Utilize powerful tools to maximize revenue

Insight is everything, you need to know what you don’t already know to make educated decisions. Our in-depth reporting, extensive inventory control, and customer tracking will provide you with that much needed knowledge.

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We're Here For You

Our business is your business. Brilliant POS is 100% customer experience driven. We are into building relationships and growing with your business as it reaches new levels of success.

Brilliant POS is customer experience driven

Exceptional Support

Our outstanding support begins with ensuring you are set up correctly from the start. If you ever happen to need it, we have 24/7/365 US-based support ready to assist. We have you covered; days, nights, weekends, and holidays.

All the features you need, and then some

Payment Processing 4x

Payment Processing

Customers want to use the payment type they prefer; offer them Apple Pay, EMV, PIN Debit, and all the credit card brand options.

Online Transactions 4x

Offline Transactions

If your internet goes down, no need to worry with Brilliant POS. Our POS systems will continue to run flawlessly without internet.

Point of Sale 4x

Point of Sale

Make transactions a breeze; we have simplified the transaction process to keep your customers happy and wanting to come back.

Hardware 4x

Hardware

We provide only the best name-­brand POS hardware in the industry. And of course, all of our hardware is warrantied.

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Gift Cards

Gift cards are a no­-brainer, if you look at the stats they more than pay for themselves. We offer custom and standard designs.

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E-commerce

Take your business online to capture a broader audience. We’ll integrate the online store with your brick and mortar. Making it simple to add products and fulfill orders.

Beads Inc.

Working with Brilliant POS has been the best choice we could have made for Beads, Inc. Their attention to detail, service and customer satisfaction was fantastic and made the process easy. Almost 2 years later, and we cannot recommend Brilliant POS enough to other small businesses.

Christine White

Owner

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Point of sale

From Wikipedia, the free encyclopedia
This article is about checkout technology. For managed care, see point of service plan.
Points of sale at a Target retail store
Marketing
Management
Key concepts
Account-based marketing · Activation · Annoyance factor · Attribution · Distribution · Brand licensing · Brand management · Cannibalization · Co-creation · Communications · Consumer behaviour · Consumer culture · Digital marketing · Dominance · Effectiveness · Ethics · Horizontal integration · Influencer marketing · Mix · Pricing · Product marketing · Promotion · Retail · Segmentation · Service · Social marketing · Strategy · Vertical integration
Promotional content
Advertising · Ambush marketing · Branding · Corporate anniversary · Direct marketing · Franchising · Gender in advertising · Label · Loyalty marketing · Mobile marketing · On-hold messaging · Personal selling · Premiums · Prizes · Product placement · Propaganda · Publicity · Sales promotion · Sex in advertising · Underwriting spot
Promotional media
Behavioral targeting · Brand ambassador · Counter display unit · Display advertising · Display stand · Drip marketing · Endcap · Gondola · In-game advertising · Mobile advertising · Native advertising · New media · Online advertising · Out-of-home advertising · Point of sale · Product demonstration · Promotional merchandise (merchandising) · Promotional representative · Visual merchandising · Web banner · Word-of-mouth
Research
Market research · Marketing research · Mystery shopping · Consumer research

The point of sale (POS) or point of purchase (POP) is the time and place at which a retail transaction is completed. At the point of sale, the merchant calculates the amount owed by the customer, indicates that amount, may prepare an invoice for the customer (which may be a cash register printout), and indicates the options for the customer to make payment. It is also the point at which a customer makes a payment to the merchant in exchange for goods or after provision of a service. After receiving payment, the merchant may issue a receipt, as proof of transaction, which is usually printed but can also be dispensed with or sent electronically.[1][2][3]

To calculate the amount owed by a customer, the merchant may use various devices such as weighing scales, barcode scanners, and cash registers (or the more advanced "POS cash registers", which are sometimes also called "POS systems"[4][5]). To make a payment, payment terminals, touch screens, and other hardware and software options are available.

The point of sale is often referred to as the point of service because it is not just a point of sale but also a point of return or customer order. POS terminal software may also include features for additional functionality, such as inventory management, CRM, financials, or warehousing.

Businesses are increasingly adopting POS systems, and one of the most obvious and compelling reasons is that a POS system eliminates the need for price tags. Selling prices are linked to the product code of an item when adding stock, so the cashier merely scans this code to process a sale. If there is a price change, this can also be easily done through the inventory window. Other advantages include the ability to implement various types of discounts, a loyalty scheme for customers, and more efficient stock control. These features are typical of almost all modern ePOS systems.

Terminology

[edit]
The counter of a café at the new Centrum department store in Tampere, Finland in 1961

Retailers and marketers will often refer to the area around the checkout instead as the point of purchase (POP) when they are discussing it from the customer's perspective. This is particularly the case when planning and designing the area as well as when considering a marketing strategy and offers.

Some point of sale vendors refer to their POS system as "retail management system" which is a more appropriate term, since this software is not just for processing sales but comes with many other capabilities, such as inventory management, membership systems, supplier records, bookkeeping, issuing of purchase orders, quotations and stock transfers, hide barcode label creation, sale reporting and in some cases remote outlet networking or linkage, to name some major ones.

Nevertheless, it is the term POS system rather than retail management system that is in vogue among both end-users and vendors.

The basic, fundamental definition of a POS System is a system which allows the processing and recording of transactions between a company and its consumers, at the time in which goods and/or services are purchased.

History

[edit]

Software before the 1990s

[edit]
McDonald's POS device by Brobeck

Early electronic cash registers (ECR) were controlled with proprietary software and were limited in function and communication capability. In August 1973, IBM released the IBM 3650 and 3660 store systems that were, in essence, a mainframe computer used as a store controller that could control up to 128 IBM 3653/3663 point of sale registers. This system was the first commercial use of client-server technology, peer-to-peer communications, local area network (LAN) simultaneous backup, and remote initialization. By mid-1974, it was installed in Pathmark stores in New Jersey and Dillard's department stores.

One of the first microprocessor-controlled cash register systems was built by William Brobeck and Associates in 1974, for McDonald's Restaurants.[6] It used the Intel 8008, an early microprocessor (forerunner to the Intel 8088 processor used in the original IBM Personal Computer). Each station in the restaurant had its own device which displayed the entire order for a customer — for example, [2] Vanilla Shake, [1] Large Fries, [3] Big Mac — using numeric keys and a button for every menu item. By pressing the [Grill] button, a second or third order could be worked on while the first transaction was in progress. When the customer was ready to pay, the [Total] button would calculate the bill, including sales tax for almost any jurisdiction in the United States. This made it accurate for McDonald's and very convenient for the servers and provided the restaurant owner with a check on the amount that should be in the cash drawers. Up to eight devices were connected to one of two interconnected computers so that printed reports, prices, and taxes could be handled from any desired device by putting it into Manager Mode. In addition to the error-correcting memory, accuracy was enhanced by having three copies of all important data with many numbers stored only as multiples of 3. Should one computer fail, the other could handle the entire store.

In 1986, Gene Mosher introduced the first graphical point of sale software

In 1986, Gene Mosher introduced the first graphical point of sale software[7] featuring a touchscreen interface under the ViewTouch[8] trademark on the 16-bit Atari 520ST color computer.[9] It featured a color touchscreen widget-driven interface that allowed configuration of widgets representing menu items without low level programming.[10] The ViewTouch point of sale software was first demonstrated in public at Fall Comdex, 1986,[11] in Las Vegas, Nevada, to large crowds visiting the Atari Computer booth. This was the first commercially available POS system with a widget-driven color graphic touch screen interface and was installed in several restaurants in the US and Canada.

In 1986, IBM introduced its 468x series of POS equipment based on Digital Research's Concurrent DOS 286 and FlexOS 1.xx, a modular real-time multi-tasking multi-user operating system.

Modern software (post-1990s)

[edit]

A wide range of POS applications have been developed on platforms such as Windows and Unix. The availability of local processing power, local data storage, networking, and graphical user interface made it possible to develop flexible and highly functional POS systems. Cost of such systems has also declined, as all the components can now be purchased off-the-shelf.

In 1993, IBM adopted FlexOS 2.32 as the basis of their IBM 4690 OS in their 469x series of POS terminals. This was developed up to 2014 when it was sold to Toshiba, who continued to support it up to at least 2017.

With increased options for commodity hardware and a more competitive market, the 1990s saw increased attention paid to the user interaction between store employees and POS systems. Touchscreens and larger displays became widely available in the 1990s, offering an alternative to limited displays like two-line VFDs used in the IBM 4683. The performance of the employees using the POS devices, a controllable cost for the business, depends upon the ease of learning, ease of use, and level of employee experience with it. Although experienced employees work more quickly with mechanically keyed entry,[12] some systems favoured adopting GUI technology for ease of learning or for ergonomic factors.[13]

The key requirements that must be met by modern POS systems include high and consistent operating speed, reliability, ease of use, remote supportability, low cost, and rich functionality. Retailers can reasonably expect to acquire such systems (including hardware) for about $4000 US (as of 2009) per checkout lane.

Reliability depends not wholly on the developer but at times on the compatibility between a database and an OS version. For example, the widely used Microsoft Access database system had a compatibility issue when Windows XP machines were updated to a newer version of Windows. Microsoft offered no immediate solution. Some businesses were severely disrupted in the process, and many downgraded back to Windows XP for a quick resolution. Other companies utilized community support, for a registry tweak solution has been found for this.[14][unreliable source]

POS systems are one of the most complex software systems available because of the features that are required by different end users. Many POS systems are software suites that include sale, inventory, stock counting, vendor ordering, customer loyalty and reporting modules. Sometimes purchase ordering, stock transferring, quotation issuing, barcode creating, bookkeeping or even accounting capabilities are included. Each of these modules is interlinked if they are to serve their practical purpose and maximize their usability.

For instance, the sale window is immediately updated on a new member entry through the membership window because of this interlinking. Similarly, when a sale transaction is made, any purchase by a member is on record for the membership window to report providing information like payment type, goods purchased, date of purchase and points accumulated. Comprehensive analysis performed by a POS machine may need to process several qualities about a single product, like selling price, balance, average cost, quantity sold, description and department. Highly complex programming is involved (and possibly considerable computer resources) to generate such extensive analyses.

POS systems are designed not only to serve the retail, wholesale and hospitality industries as historically is the case. Currently POS systems are also used in goods and property leasing businesses, equipment repair shops, healthcare management, ticketing offices such as cinemas and sports facilities and many other operations where capabilities such as the following are required: processing monetary transactions, allocation and scheduling of facilities, keeping record and scheduling services rendered to customers, tracking of goods and processes (repair or manufacture), invoicing and tracking of debts and outstanding payments.

Different customers have different expectations within each trade. The reporting functionality alone is subject to so many demands, especially from those in the retail/wholesale industry. To cite special requirements, some business's goods may include perishables and hence the inventory system must be capable of prompting the admin and cashier on expiring or expired products. Some retail businesses require the system to store credit for their customers, credit which can be used subsequently to pay for goods. A few companies expect the POS system to behave like a full-fledged inventory management system, including the ability to provide FIFO (First In First Out) and LIFO (Last In First Out), reports of their goods for accounting and tax purposes.

In the hospitality industry, POS system capabilities can also diverge significantly. For instance, a restaurant is typically concerned about how the sale window functions: whether it has functionality such as creating item buttons, various discounts, adding a service charge, holding of receipts, queuing, table service as well as takeaways, merging and splitting of a receipt. These capabilities may be insufficient for a spa or slimming center which would require, in addition, a scheduling window with historical records of customers' attendance and their special requirements.

A POS system can be made to serve different purposes to different end users depending on their business processes. Often an off-the-shelf POS system is inadequate for customers. Some customization is required, and this is why a POS system can become very complex. The complexity of a mature POS system extends to remote networking or interlinking between remote outlets and the HQ such that updating both ways is possible. Some POS systems offer the linking of web-based orders to their sale window. Even when local networking is only required (as in the case of a high-traffic supermarket), there is the ever-present challenge for the developer to keep most if not all of their POS stations running. This puts high demand not just on software coding but also designing the whole system covering how individual stations and the network work together, and special consideration for the performance capability and usage of databases. Due to such complexity, bugs and errors encountered in POS systems are frequent.[15]

With regard to databases, POS systems are very demanding on their performance because of numerous submissions and retrievals of data - required for correct sequencing the receipt number, checking various discounts, membership, calculating subtotal, so forth - just to process a single sale transaction. The immediacy required of the system on the sale window such as may be observed at a checkout counter in a supermarket cannot be compromised. This places much stress on individual enterprise databases if there are just several tens of thousands of sale records in the database. Enterprise database Microsoft SQL Server, for example, has been known to freeze up (including the OS) entirely for many minutes under such conditions showing a "Timeout Expired" error message. Even a lighter database like Microsoft Access will slow to a crawl over time if the problem of database bloating is not foreseen and managed by the system automatically. Therefore, the need to do extensive testing, debugging and improvisation of solutions to preempt failure of a database before commercial implementation complicates the development.

POS system accuracy is demanding, given that monetary transactions are involved continuously not only via the sale window but also at the back end through the receiving and inputting of goods into the inventory. Calculations required are not always straightforward. There may be many discounts and deals that are unique to specific products, and the POS machine must quickly process the differences and the effect on pricing. There is much complexity in the programming of such operations, especially when no error in calculation can be allowed.

Other requirements include that the system must have functionality for membership discount and points accumulation/usage, quantity and promotional discounts, mix and match offers, cash rounding up, invoice/delivery-order issuance with outstanding amount. It should enable a user to adjust the inventory of each product based on physical count, track expiry of perishable goods, change pricing, provide audit trail when modification of inventory records is performed, be capable of multiple outlet functionality, control of stocks from HQ, doubling as an invoicing system, just to name some.

It is clear that POS system is a term that implies a wide range of capabilities depending on the end-user requirements. POS system review websites cannot be expected to cover most let alone all the features. Unless one is a developer, it is unrealistic to expect the reviewer to know all the aspects of a POS system. For instance, a POS system might work smoothly on a test database during the review but not when the database grows significantly in size over months of usage. And this is only one among many hidden critical functionality issues of a POS system.

Hardware interface standardization (post-1980s)

[edit]

Vendors and retailers are working to standardize development of computerized POS systems and simplify interconnecting POS devices. Two such initiatives were OPOS and JavaPOS, both of which conform to the UnifiedPOS standard led by The National Retail Foundation.

OPOS (OLE for POS) was the first commonly adopted standard and was created by Microsoft, NCR Corporation, Epson and Fujitsu-ICL. OPOS is a COM-based interface compatible with all COM-enabled programming languages for Microsoft Windows. OPOS was first released in 1996. JavaPOS was developed by Sun Microsystems, IBM, and NCR Corporation in 1997 and first released in 1999. JavaPOS is for Java what OPOS is for Windows, and thus largely platform independent.

There are nearly as many proprietary protocols as there are companies making POS peripherals. Most POS peripherals, such as displays and printers, support several of these command protocols to work with many different brands of POS terminals and computers.

User interface design

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The design of the sale window is the most important one for the user. This user interface is highly critical when compared to those in other software packages such as word editors or spreadsheet programs where the speed of navigation is not so crucial for business performance.

For businesses at prime locations where real estate is at a premium, it can be common to see a queue of customers. The faster a sale is completed the shorter the queue time which improves customer satisfaction, the less space it takes, which benefits shoppers and staff. High-traffic operations such as grocery outlets and cafes need to process sales quickly at the sales counter so the UI flow is often designed with as few popups or other interruptions to ensure the operator isn't distracted and the transaction can be processed as quickly as possible.

Although improving the ergonomics is possible, a clean, fast-paced look may come at the expense of sacrificing functions that are often wanted by end-users such as discounts, access to commission earned screens, membership and loyalty schemes can involve looking at a different function of the POS to ensure the point of sale screen contains only what a cashier needs at their disposal to serve customers.

Cloud-based (post-2000s)

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The advent of cloud computing has given birth to the possibility of electronic point of sale (EPOS) systems[16] to be deployed as software as a service, which can be accessed directly from the Internet using a web browser. Using the previous advances in the communication protocols for POS's control of hardware, cloud-based POS systems are independent from platform and operating system limitations. EPOS systems based in the cloud (most small-business POS today) are generally subscription-based, which includes ongoing customer support.[17]

Compared to regular cash registers (which tend to be significantly cheaper but only process sales and prints receipts), POS systems include automatic updating of the inventory library stock levels when selling products, real-time reports accessible from a remote computer, staff timesheets and a customer library with loyalty features.[18][clarification needed][clarification needed]

Cloud-based POS systems are also created to be compatible with a wide range of POS hardware and sometimes tablets such as Apple's iPad. Thus cloud-based POS also helped expand POS systems to mobile devices, such as tablet computers or smartphones.[19]

These devices can also act as barcode readers using a built-in camera and as payment terminals using built-in NFC technology or an external payment card reader. A number of POS companies built their software specifically to be cloud-based. Other businesses who launched pre-2000s have since adapted their software to evolving technology.

Cloud-based POS systems are different from traditional POS largely because user data, including sales and inventory, are not stored locally, but in a remote server. The POS system is also not run locally, so there is no installation required.

Depending on the POS vendor and the terms of contract, compared to traditional on-premises POS installation, the software is more likely to be continually updated by the developer with more useful features and better performance in terms of computer resources at the remote server and in terms of fewer bugs and errors.

Other advantages of a cloud-based POS are instant centralization of data (important especially to chain stores), ability to access data from anywhere there is internet connection, and lower start-up costs.[20]

Cloud based POS requires an internet connection. For this reason it important to use a device with 3G connectivity in case the device's primary internet goes down. In addition to being significantly less expensive than traditional legacy point of sale systems, a notable strength of cloud-based point of sale systems is the ability to switch to a different product, by a different developer, without having to purchase new hardware. The many developers creating new software applications help to ensure that the system is supported for longer than a typical legacy POS system.

A number of noted emerging cloud-based POS systems came on the scene less than a decade or even half a decade back. These systems are usually designed for restaurants, small and medium-sized retail operations with fairly simple sale processes as can be culled from POS system review sites. It appears from such software reviews that enterprise-level cloud-based POS systems are currently lacking in the market. "Enterprise-level" here means that the inventory should be capable of handling a large number of records, such as required by grocery stores and supermarkets. It can also mean that the system software and cloud server must be capable of generating reports such as analytics of sale against inventory for both a single and multiple outlets that are interlinked for administration by the headquarters of the business operation.

POS vendors of such cloud based systems should also have a strong contingency plan for the breakdown of their remote server such as represented by fail-over server support. Sometimes a major data center can fail completely, such as in a fire.[21] On-premises installations are therefore sometimes seen alongside cloud-based implementation to preempt such incidents, especially for businesses with high traffic. The on-premises installations may not have the most up-to-date inventory and membership information.

For such contingency, a more innovative though highly complex approach for the developer is to have a trimmed down version of the POS system installed on the cashier computer at the outlet. On a daily basis the latest inventory and membership information from the remote server is automatically updated into the local database. Thus should the remote server fail, the cashier can switch over to the local sale window without disrupting sales. When the remote server is restored and the cashier switches over to the cloud system, the locally processed sale records are then automatically submitted to the remote system, thus maintaining the integrity of the remote database.

Although cloud-based POS systems save the end-user startup cost and technical challenges in maintaining an otherwise on-premises installation, there is a risk that if the cloud-based vendor closes down it may result in more immediate termination of services for the end-user compared to the case of a traditional full on-premises POS system where it can still run without the vendor.

Another consideration is that a cloud-based POS system actually exposes business data to service providers - the hosting service company and the POS vendor which have access to both the application and database. The importance of securing critical business information such as supplier names, top selling items, customer relationship processes cannot be underestimated given that sometimes the few key success factors or trade secrets of a business are actually accessible through the POS system. This security and privacy concern is an ongoing issue in cloud computing.

Retail industry

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Main article: Retail
Points of sale at a grocery store in Ilorin, Nigeria
Points of sales at S-market grocery store in Klaukkala, Finland

The retail industry is one of the predominant users of POS terminals. The POS interface at a retail establishment varies greatly depending on the industry and owner of the retailer, but usually includes a cash register (typically a specialized x86-based computer running Windows Embedded or Linux), a method for employee input, cash drawer, receipt printer, barcode scanners (which may incorporate a scale), and an interface for processing Card payments and Processing Customer Information (a Payment Terminal). It can also include a conveyor belt, checkout divider, wireless handheld scanners, integrated card processing systems, and customer-facing displays to display totals and show advertisements. While some systems use typical PC interfaces (such as a keyboard & mouse), it is far more common to utilize touchscreens as they allow for faster response and better customization for the retailer. In the past, most IBM systems used a primarily keyboard-based interface, and NCR previously used side-keys on their displays before touchscreens were widely available, similar to their ATM products.

The POS system software can typically handle a myriad of customer based functions such as sales, returns, exchanges, layaways, gift cards, gift registries, customer loyalty programs, promotions, discounts and much more. POS software can also allow for functions such as pre-planned promotional sales, manufacturer coupon validation, foreign currency handling and multiple payment types.

The POS unit handles the sales to the consumer, but it is only one part of the entire POS system used in a retail business. The controlling servers, or "Back-office" computers, typically handle other functions of the POS system such as inventory control, pricing, purchasing, receiving and transferring of products to and from other locations. Other typical functions of a POS system are: store sales information for enabling customer returns, reporting purposes, sales trends and cost/price/profit analysis. Customer information may be stored for receivables management, marketing purposes and specific buying analysis. Many retail POS systems include an accounting interface that "feeds" sales and product losses, cash drawer expected totals, and cashier productivity information to independent accounting applications.

Point of Sale interface at a supermarket in California.

A multi-terminal POS system used by big retailers like supermarkets and department stores has a far more demanding database and software architecture than that of a single station seen in small retail outlets. A supermarket with high traffic cannot afford a systemic failure, hence each point of sale station is designed to be robust in its operation. Most proprietary POS systems designed for large retailers use 2 servers, with one acting as a backup in case of failure. In the event that both servers fail, the individual POS systems will enter a failsafe mode, where sales data is stored locally and exported back to the servers upon a return of the connection. This may prove challenging to implement in some instances however, as many commercial POS systems do not have any hard disks for security purposes, and often have limited amounts of RAM.

Performing updates between multiple stations and the back end administrative computer should be redundant, so that updates to inventory and promotions will be accurately reflected at checkout without having to restart the computer, and reflecting accurate sales records to the back-end computer at the end of the business day.

This gets even more complicated when there is a membership system requiring real-time two-way updating of membership points between sale stations and the back end administrative computer.

Retail operations such as hardware stores, lumber yards, electronics stores and so-called multifaceted superstores need specialized additional features compared to other stores. POS software in these cases handles special orders, purchase orders, repair orders, service and rental programs as well as typical point of sale functions. Rugged hardware is required for point of sale systems used in outdoor environments. Wireless devices, battery powered devices, all-in-one units, and Internet-ready machines are typical in this industry.

Recently new applications have been introduced, enabling POS transactions to be conducted using mobile phones and tablets. According to a recent study, mobile POS (mPOS) terminals are expected to replace the contemporary payment techniques because of various features including mobility, upfront low cost investment and better user experience.[22]

In the mid-2000s, the blind community in the United States engaged in structured negotiations to ensure that retail point of sale devices had tactile keypads. Without keys that can be felt, a blind person cannot independently enter his or her PIN. In the mid-2000s retailers began using "flat screen" or "signature capture" devices that eliminated tactile keypads. Blind people were forced to share their confidential PIN with store clerks to use their debit and other PIN-based cards. The blind community reached agreement with Walmart, Target, CVS and eight other retailers that required real physical keys so blind people could use the devices.

Checkout configuration

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Early stores typically kept merchandise behind a counter. Staff would fetch items for customers to prevent the opportunity for theft and sales would be made at the same counter. Self-service grocery stores such as Piggly Wiggly, beginning in 1916, allowed customers to fetch their own items and pass the point of sale enroute to the exit.

Modern stores have a variety of checkout configurations, but almost all stores will have their main checkout area situated close to the entrance/exits. Smaller stores may utilize simple counters, while big-box stores will typically use a conveyor belt system spaced out in separate "lanes" to process orders. Express lanes might limit the type of payment, or number or type of goods, to expedite service. Some department stores may also have checkouts inside of the departments to allow shoppers of that section to pay without going through the main lines. If each checkout station has a separate queue, customers have to guess which line will move the fastest, to minimize their wait times. They are often frustrated to be wrong or be stuck behind another customer who encounters a problem or who takes excessive time to check out. Some stores use a single, much longer but faster-moving line, that is served by multiple registers, which produces the same average wait time, but reduces the frustration and variance in wait time from person to person.[23] Regardless of the configuration, checkout lines usually pass by impulse buy items to grab the attention of otherwise idle customers.

As self-checkout technology has progressed, more retailers of all types have included self-checkout as an option, and in some cases, completely replace traditional cashier-operated checkout lines. Self-checkout kiosks are typically kept together in a 'corral' area adjacent to the regular registers so that shop employees can more easily monitor transactions, though they are also occasionally set up in a more typical "lane" fashion with conveyor belts for loading groceries. More modern implementations of self-checkout include scanning items and paying within a retailer's mobile app, or using RF technology and cameras to detect items at the door and charge the customer's account automatically.

Hospitality industry

[edit]
Main article: Hospitality industry
Reception desk POS
Restaurant POS
Tablet-based POS

Hospitality point of sale systems are computerized systems incorporating registers, computers and peripheral equipment, usually on a computer network to be used in restaurants, hair salons or hotels. Like other point of sale systems, these systems track sales, labor, payroll and can generate records used in accounting and bookkeeping. They may be accessed remotely by restaurant corporate offices, troubleshooters and other authorized parties.

Point of sale systems have revolutionized the restaurant industry, particularly in the fast food sector. In the most recent technologies, registers are computers, sometimes with touch screens. The registers connect to a server, often referred to as a "store controller" or a "central control unit". Printers and monitors are also found on the network. Additionally, remote servers can connect to store networks and monitor sales and other store data.

Typical restaurant POS software is able to create and print guest checks, print orders to kitchens and bars for preparation, process credit cards and other payment cards, and run reports. In addition, some systems implement wireless pagers and electronic signature-capture devices.

In the fast food industry, displays may be at the front counter, or configured for drive-through or walk-through cashiering and order taking. Front counter registers allow taking and serving orders at the same terminal, while drive-through registers allow orders to be taken at one or more drive-through windows, to be cashiered and served at another. In addition to registers, drive-through and kitchen displays are used to view orders. Once orders appear they may be deleted or recalled by the touch interface or by bump bars. Drive-through systems are often enhanced by the use of drive-through wireless (or headset) intercoms. The efficiency of such systems allows decreased service times and increased efficiency of orders.

Another innovation in technology for the restaurant industry is wireless POS. Many restaurants with high volume use wireless handheld POS to collect orders which are sent to a server. The server sends required information to the kitchen in real time. Wireless systems consist of drive-through microphones and speakers (often one speaker will serve both purposes), which are wired to a "base station" or "center module." This, in turn, will broadcast to headsets. Headsets may be an all-in-one headset, or one connected to a belt pack.

With the development of the mobile technology, Cloud-based POS systems are also put forward to increase the efficiency of some restaurants, integrated with some latest software services such as scan QR code to order by customers themselves. It leads to a new style of offline restaurants dine-in.

In hotels, POS software allows for transfer of meal charges from dining room to guest room with a button or two. It may also need to be integrated with property management software.

Newer, more sophisticated systems are departing from the central database "file server" type system and going to what is called a "cluster database". This eliminates any crashing or system downtime that can be associated with the back office file server. This technology allows 100% of the information to not only be stored, but also pulled from the local terminal, thus eliminating the need to rely on a separate server for the system to operate.

Tablet POS systems popular for retail solutions are now available for the restaurant industry. Initially these systems were not sophisticated and many of the early systems did not support a remote printer in the kitchen. Tablet systems today are being used in all types of restaurants including table service operations. Most tablet systems upload all information to the Internet so managers and owners can view reports from anywhere with a password and Internet connection. Smartphone Internet access has made alerts and reports from the POS very accessible. Tablets have helped create the Mobile POS system, and Mobile POS applications also include payments, loyalty, online ordering, table side ordering by staff and table top ordering by customers. Regarding the payments, mobile POS can accept all kinds of payment methods from contactless cards, EMV chip-enabled cards, and mobile NFC enabled cards. Mobile POS (AKA mPOS) is growing quickly with new developers entering the market almost on a daily basis.

With the proliferation of low-priced touchscreen tablet computers, more restaurants have implemented self-ordering through a tablet POS placed permanently on every table. Customers can browse through the menu on the tablet and place their orders which are then sent to the kitchen. Most restaurants that have iPad self-order menus include photos of the dishes so guests can easily choose what they want to order. This apparently improves service and saves manpower on the part of the restaurant. However this depends on how intelligently the system has been programmed to be.

As a case in point, some self-ordering systems not requiring staff assistance may not properly recognize a subsequent order from the same customer at a table. As a result, the customer is left waiting and wondering why his second order of food and drink is not being served.

Another example of how intelligent the system can be, is whether an order that has been placed but not yet been processed by the kitchen can be modified by the customer through the tablet POS. For such an unprocessed order the customer should be given the option to easily retrieve the order and modify it on the tablet POS. When the order is being processed this function should be automatically disabled.

Self-ordering systems are not always free completely from intervention by the staff and for some good reasons. For example, some restaurants require that items selected by the customers be attended to and can only be placed by the waiter who has the password required to do so. This prevents fake orders - such as may be entered by playful kids - and subsequent dispute on the items ordered. If alcoholic beverages are ordered, it is necessary for the waiter to verify the customer's age before sending the order.

The technical specifications for implementing such self-ordering system are more demanding than a single cashier-controlled POS station. On the software and hardware side each tablet on a customer table has to be networked to the cashier POS station and the kitchen computer so that both are continually updated on orders placed. The common database that serves this network must also be capable of serving many concurrent users - cashier, customers, kitchen and perhaps a drink bar.

Some databases such as popularly-used Microsoft Access may have the specifications that it is capable of usage by multiple concurrent users.[citation needed] However, under the stress of a POS system, they can fail miserably resulting in constant errors and corruption of data.[citation needed]

POS systems are often designed for a variety of clients, and can be programmed by the end users to suit their needs. Some large clients write their own specifications for vendors to implement. In some cases, POS systems are sold and supported by third-party distributors, while in other cases they are sold and supported directly by the vendor.

The selection of a restaurant POS system is critical to the restaurant's daily operation and is a major investment that the restaurant's management and staff must endure for many years. The restaurant POS system interfaces with all phases of the restaurant operation, and with everyone that is involved with the restaurant including guests, suppliers, employees, managers and owners. The selection of a restaurant POS system is a complex process that should be undertaken by the restaurant owner and not delegated to an employee. The purchase process can be summarized in three steps: Design, Compare and Negotiate. The Design step requires research to determine which restaurant POS features are needed for the restaurant operation. With this information the restaurant owner or manager can Compare various restaurant POS solutions to determine which POS systems meet their requirements. The final step is to Negotiate the price, payment terms, included training, initial warranty and ongoing support costs.[citation needed]

Accounting forensics

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POS systems record sales for business and tax purposes. Illegal software dubbed "zappers" can be used on POS devices to falsify these records with a view to evading the payment of taxes.

In some countries, legislation is being introduced to make cash register systems more secure. For example, the French treasury is estimated to be failing to collect approximately €14 billion of VAT revenue each year. The Finance Bill of 2016 was intended to address some of this loss by making it compulsory for taxpayers to operate on "secure systems". Therefore, from 1 January 2018, all retail businesses in France are required to record customer payments using certified secure accounting software or cash register systems.

A certified cash register system must provide for the (i) incommutable,[clarification needed] (ii) security and (iii) storage and archiving of data. All businesses required to comply must obtain a certificate from the cash register system provider which certifies that the system meets these requirements. This is because VAT taxpayers may need to provide a certificate to the tax authorities showing that their cash management system fulfills the new requirements.

If the business cannot provide this certificate to the tax authorities, they may be fined. And, if the tax authorities can demonstrate fraudulent use of the system, both the business and the software provider can face tax penalties, fines, and criminal sanctions. Certification can be obtained either from: a body accredited by the French Accreditation Committee (Comité français d’accréditation or COFRAC) or the software provider of the cash register system.

Security

[edit]

Despite the more advanced technology of a POS system as compared to a simple cash register, the POS system is still vulnerable to employee theft through the sales window. A dishonest cashier at a retail outlet can collude with a friend who pretends to be an ordinary customer. During checkout, the cashier can bypass scanning certain items or enter a lower quantity for some items thus profiting from the "free" goods.

The ability of a POS system to void a closed sale receipt for refund purpose without needing a password from an authorized superior also represents a security loophole. Even a function to issue a receipt with a negative amount which can be useful under certain circumstances, can be exploited by a cashier to easily lift money from the cash drawer.

To prevent such employee theft, it is crucial for a POS system to provide an admin window for the supervisor or administrator to generate and inspect a daily list of sale receipts, especially pertaining to the frequency of cancelled receipts before completion, refunded receipts and negative receipts. This is one effective way to alert the company to any suspicious activity - such as a high number of cancelled sales by a certain cashier - that may be occurring, and to take monitoring action.

To further deter employee theft, the sales counter should also be equipped with a closed-circuit television camera pointed at the POS system to monitor and record all activities.

At the back end, price and other changes like discounts to inventory items through the administration module should be secured with passwords provided to trusted administrators. Any changes made should also be logged and capable of being subsequently retrieved for inspection.

The sale records and inventory are important to the business because they provide useful information to the company in terms of customer preferences, customer membership particulars, what are the top selling products, who are the vendors and what margins the company is getting from them, the company monthly total revenue and cost, among others.

It is important that reports on these matters generated at the administrative back end be restricted to trusted personnel. The database from which these reports are generated should be secured via passwords or via encryption of data stored in the database to prevent copying or tampering.

Despite all such precautions, the POS system can never be entirely watertight in security from internal misuse if a clever, dishonest employee knows how to exploit many of its otherwise useful capabilities.

News reports on POS system hacking show that hackers are more interested in stealing credit card information than anything else. The ease and advantage offered by the ability of a POS system to integrate credit card processing thus have a downside. In 2011, hackers were able to steal credit card data from 80,000 customers because Subway's security and POS configuration standards for PCI compliance - which governs credit card and debit card payment systems security - were "directly and blatantly disregarded" by Subway franchisees.[24]

In June 2016, several hundred of Wendy's fast food restaurants had their POS systems hacked by illegally installed malware.[25] The report goes on to say that "the number of franchise restaurants impacted by these cyber security attacks is now expected to be considerably higher than the 300 restaurants already implicated" and that the "hackers made hundreds of thousands of fraudulent purchases on credit and debit cards issued by various financial institutions after breaching Wendy's computer systems late last year".

These exploits by hackers could only be made possible because payment cards were processed through the POS system allowing the malware to either intercept card data during processing or steal and transmit unencrypted card data that is stored in the system database.

In April 2017, security researchers identified critical vulnerabilities in point of sale systems developed by SAP and Oracle[26] and commented, “POS systems are plagued by vulnerabilities, and incidents occurred because their security drawbacks came under the spotlight.”[27] If successfully exploited, these vulnerabilities provide a perpetrator with access to every legitimate function of the system, such as changing prices, and remotely starting and stopping terminals. To illustrate the attack vector, the researchers used the example of hacking POS to change the price of a MacBook to $1. The security issues were reported to the vendor, and a patch was released soon after the notification. Oracle confirmed[28] security bug affects over 300,000 Oracle POS Systems

In some countries, credit and debit cards are only processed via payment terminals. Thus one may see quite a number of such terminals for different cards cluttering up a sale counter. This inconvenience is offset by the fact that credit and debit card data is far less vulnerable to hackers, unlike when payment cards are processed through the POS system where security is contingent upon the actions taken by end-users and developers.

With the launch of mobile payment, particularly Android Pay and Apple Pay in 2015, it is expected that because of its greater convenience coupled with good security features, this would eventually eclipse other types of payment services – including the use of payment terminals. For mobile payment to go fully mainstream, mobile devices like smartphones that are NFC-enabled must first become universal. This would be a matter of several years from the time of this writing (2017) as more and more models of new smartphones are expected to become NFC-enabled for such a purpose. For instance, iPhone 6 is fully NFC-enabled for mobile payment while iPhone 5 and older models are not. The aforesaid disastrous security risks connected with processing payment card usage through a POS system would then be greatly diminished.

See also

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References

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