Restaurant POS With Barcode Scanner

Restaurant POS With Barcode Scanner

POS : Retailers Depend On Advanced Checkout Technology To Streamline Sales And Manage Inventory Effectively

History and Advancement of POS Systems

Picture standing in a busy general store in the late 1800s, where sales register clink and clatter, recording transactions with mechanical accuracy. The point of sale systems that started as simple sales register have actually undergone a metamorphosis far beyond those clunky contraptions. However why does this history matter today? Because understanding the journey lights up the challenges modern services face-- and how Brilliant POS remarkably solves them.

The Journey from Mechanical Registers to Digital Marvels

Early POS systems were mechanical monsters, susceptible to jams and mistakes. Shopkeeper had a hard time with long checkout lines and manual inventory tracking, frequently resulting in lost sales and annoyed customers. Noise familiar? Fast forward to the 1970s and 80s, when barcode scanners and electronic registers actioned in, yet data integration stayed a headache.

  • Manual stock reconciliation slowed operations
  • Minimal real-time sales insights hampered decision-making
  • Complex interfaces confused staff, increasing training time

With the dawn of the internet age, cloud-based POS innovations emerged, guaranteeing smooth combination and movement. However, lots of systems fell short, providing fragmented services that left organizations juggling numerous software tools.

How Brilliant POS Changes These Difficulties

What if there was a way to turn these challenges into opportunities? Brilliant POS utilizes the most current advancements to use an all-in-one platform that tackles every difficulty head-on:

  1. Unified Inventory and Sales Tracking: Real-time data sync keeps stock precise and sales transparent.
  2. Instinctive User User Interface: Designed for ease, decreasing training time and errors.
  3. Cloud Availability: Handle your business from anywhere, anytime.
  4. Personalized Reports: Get insights customized to your distinct operations.

Ever felt overwhelmed by a POS system that's too rigid or complicated? Brilliant POS flips the script by adapting to your workflow, not the other way around. It's like having a seasoned partner who expects your requirements before you voice them.

In the grand tapestry of retail development, Brilliant POS stands as a beacon-- blending the lessons of the past with the innovations of tomorrow. When you consider improving your organization, why settle for anything less than a system that's as dynamic as your aspirations?

Unloading the Spectrum of POS Systems

Think of walking into a dynamic café where the POS terminal gleams under soft lighting, prepared to accelerate orders with an easy tap. Not all point of sale systems are born equivalent. From conventional sales register to cloud-based systems that whisper sales information into the ether, the range can mystify even the savviest merchant.

Conventional vs. Modern: A Quick Contrast

Type Secret Features Perfect For
Tradition POS Offline functionality, physical hardware, minimal integration Little shops with very little tech needs
Cloud-Based POS Remote access, automatic updates, multi-device compatibility Businesses scaling rapidly or with multiple locations
Mobile POS Mobility, cordless payments, app-based user interface Pop-up stores, food trucks, occasions

Function Highlights You May Overlook

  • Inventory management: Real-time tracking that prevents those discouraging stockouts.
  • Worker management: Not simply clock-ins-- believe efficiency analytics that hone scheduling.
  • Client relationship tools: Loyalty programs embedded directly into the system, turning one-time buyers into regulars.
  • Data security: Encryption that keeps delicate deals airtight, a quiet guardian in the background.

Some might ask, "Why does selecting the right POS seem like deciphering a secret language?" Since underneath the surface area lies a complex community that can either streamline or tangle your day-to-day operations. Brilliant POS comprehends this labyrinth. They don't just offer tools-- they craft customized options that accept your special functional quirks.

One insider idea: Constantly test how a POS system handles peak hours. A system that decreases when customers line up is a silent killer of income and patience. Brilliant POS equips businesses with lightning-fast processing speeds, so your busiest day doesn't turn into a traffic jam nightmare.

Opening Effectiveness with POS Systems

Ever discovered how a well-oiled POS system transforms the turmoil of a busy store into a symphony of smooth deals? It's not almost ringing up sales-- it has to do with managing information, inventory, and consumer interactions with identify precision. The struggle to stay up to date with manual tracking can seem like managing flaming torches, however Brilliant POS understands this detailed dance. They weave automation and real-time analytics into one classy solution, turning what might be a logistical maze into a straightforward path to success.

Precision Inventory Management: A Video Game Changer

Envision strolling into your storeroom only to find disparities that leave you scratching your head. That's where many services hit a snag-- stock inaccuracies that interrupt sales and frustrate customers. Brilliant POS tackles this with cutting-edge algorithms that sync sales data quickly, reducing human mistake to almost no. The outcome? You constantly know what's on the shelf, what's flying off it, and when to reorder before you even recognize it's time.

Mastering Consumer Insights

Who doesn't enjoy an individual touch? POS systems collect subtle consumer behavior patterns that, when understood, expose golden opportunities. Brilliant POS turns raw information into actionable insights. Did you understand that consumers who purchase coffee in the morning often grab snacks later on? Acknowledging these patterns lets you tailor promotions completely, increasing both complete satisfaction and sales.

Expert Tips for Making The Most Of POS Advantages

  • Guarantee your POS incorporates easily with your existing software application to prevent data silos.
  • Leverage integrated reporting tools to analyze peak sales hours and enhance staffing.
  • Make use of inventory alerts to avoid stockouts without overstocking valuable shelf space.
  • Customize payment alternatives to accommodate diverse client preferences, increasing benefit.

Table: POS System Advantages at a Look

Advantage Impact Pro Pointer
Real-time Sales Tracking Instantly updates revenue figures Use to forecast day-to-day capital
Automated Inventory Control Decreases stock inconsistencies Set reorder limits for critical items
Customer Information Analytics Improves tailored marketing Section customers by purchase frequency
Multi-Payment Assistance Boosts client benefit Enable contactless and mobile payments

With Brilliant POS, the maze of retail operations no longer feels intimidating. Rather, it becomes a play ground of chances, where every transaction tells a story, and every information point lights the method forward - Brilliant POS. Why go for normal when you can harness the extraordinary power of a wise POS system?

Protecting the Fortress: Security and Compliance in POS Systems

Picture a bustling café where every deal is a heartbeat of business. One mistake in security-- say, an information breach or non-compliance-- can ripple through the whole operation like a quiet storm. The maze of PCI DSS compliance and protecting cardholder data frequently feels like navigating a minefield without a map. Numerous overlook how file encryption and tokenization form the invisible armor that keeps cyber hazards at bay.

Why Security Isn't Just a Checkbox

Security isn't a one-and-done job; it's a continuous dance. Brilliant POS understands that merchants require more than just firewalls-- they require adaptive security protocols that progress with emerging hazards. Point-to-point encryption (P2PE) scrambles delicate information immediately at the swipe, avoiding hackers from obstructing raw details.

  • End-to-end file encryption makes sure data stays unreadable from the moment of capture to last processing.
  • Multi-factor authentication adds layers beyond passwords, minimizing unauthorized gain access to.
  • Routine vulnerability scans discover weak points before cybercriminals do.

Compliance Beyond Regulations

Compliance is often perceived as a bureaucratic hurdle, but it's the foundation of trust in between a company and its customers. Brilliant POS moves beyond simple guideline adherence by embedding compliance into the very architecture of its systems. This proactive technique decreases threat, guaranteeing that merchants don't just fulfill standards-- they surpass them.

Professional Tips to Fortify Your POS System

  1. Segment your network: Isolate POS terminals from other company systems to restrict breach impact.
  2. Carry out regular worker training focused on security awareness to prevent social engineering attacks.
  3. Audit logs often to find anomalies that might show deceitful activity.
  4. Update firmware and software application regularly to patch vulnerabilities.
  5. Usage tokenization to change sensitive card data with unique identifiers that are worthless if stolen.
Security Feature Purpose Advantage
Tokenization Replaces card data with tokens Alleviates information breach effect
P2PE Secures information at swipe point Avoids interception by hackers
Multi-factor Authentication Needs numerous identity proofs Reduces unapproved access dangers

Advanced Retail Management Solutions in North Carolina

North Carolina, understood for its varied landscape ranging from Atlantic Ocean beaches to the Appalachian Mountains, is a dynamic state with a population going beyond 10 million citizens. The state boasts a strong economy fueled by industries such as innovation, finance, and manufacturing. Popular destinations include the historical Biltmore Estate, the dynamic city of Charlotte, and the beautiful Blue Ridge Parkway. North Carolina's growing organization environment makes it a perfect area for implementing effective retail and hospitality management tools.

Brilliant POS supplies expert guidance and totally free assessments on advanced point of sale systems tailored to satisfy the distinct needs of organizations in this area - Brilliant POS. They are devoted to assisting you enhance your operations through ingenious technology and customized recommendations

  • Pos Systems: These systems optimize transactions and handle sales data. These are essential for modern retail and hospitality businesses, improving efficiency and customer service.
  • Point Of Sale: A POS is the location where a buyer makes a transaction for goods or offerings, typically in a shop. It's a critical element for retail activities, allowing sale processing and stock management.
  • Retail: Retailers rely on point-of-sale technology to handle transactions and inventory. These systems simplify operations and improve customer experiences.
  • Transaction: The Transaction is a basic process entailing the exchange of goods or offerings for payment. It is the central function driving retail point-of-sale environments by documenting sales and handling inventory.
  • Payment Processing: Payment Processing enables businesses to accept different transaction types from customers. It's essential for retail point-of-sale setups, facilitating smooth transactions and effective sales management.
  • Inventory Management: Inventory Management tracks stock levels to improve procurement choices and prevent shortages. It's essential for sales platforms to guarantee products are in stock when buyers purchase them.
  • Sales Data: Sales data fuels retail activities by providing insights into customer actions and product performance. This information is critical for improving inventory, personalizing marketing, and enhancing point-of-sale effectiveness.
  • Customer Relationship Management: CRM improves sales by organizing client data and interactions. This consolidation allows businesses to tailor services and marketing based on purchase history from their point-of-sale terminals.
  • Reporting And Analytics: Reporting And Analytics provide vital insights into sales trends, customer conduct, and inventory management. This data allows businesses using point-of-sale solutions to make informed decisions, streamline operations, and boost profitability.
  • Hardware: Hardware is the foundation of retail transaction processing, allowing efficient and secure sales. Reliable devices like barcode scanners and receipt printers are vital for seamless customer experiences at the point of sale.
  • Software: Software is the foundation of modern retail activities, managing sales and inventory. It streamlines the payment procedure and offers valuable data insights for businesses.
  • Barcode Scanner: Barcode Scanners quickly read product codes, making sure of quick and precise transactions at the checkout. They are key for efficient checkouts and inventory control in stores.
  • Receipt Printer: These printers generate paper records of transactions for customers. They are essential components in store and support settings for recording sales.
  • Cash Drawer: The Cash Drawer is a secure container for money in retail settings. It integrates with sales terminals to unlock automatically upon transaction end, facilitating cash management.
  • Credit Card Reader: Credit Card Reader are key devices that allow businesses to accept credit payments from clients. They smoothly integrate with store configurations to facilitate purchases and simplify the checkout procedure.
  • Touchscreen Monitor: Touchscreen Monitors enable simple interaction with retail and service transactions. Such displays simplify checkout processes and boost efficiency at points of sale.
  • Payment Gateway: A Payment Gateway securely sends transaction data between a point-of-sale terminal and the payment processor. This enables businesses accept various payment methods at their checkout.
  • Cloud Based Pos: Cloud Based Pos solutions offer businesses flexibility and reachability by keeping data and software on distant servers. This new method enhances operational effectiveness for retail and service sectors by streamlining transactions and administrative tasks.
  • Mobile Pos: Mobile Point of Sale (mPOS) permits businesses to accept payments and perform sales transactions anywhere with a transportable device. It offers flexibility and convenience, broadening the reach of retail operations.
  • E Commerce Integration: E Commerce Integration merges online stores with in-store sales platforms, permitting for efficient operations and inventory management. This link enables businesses to offer customers a smooth shopping experience across all channels.
  • Restaurant Pos: Restaurant point-of-sale system handles orders, payments, and kitchen communication. It represents a central component of point-of-sale sales management infrastructure.
  • Retail Pos: Retail Pos is the spot where a consumer finishes a deal. It covers the tools and software that enable businesses to process sales and manage customer relations at the time of purchase.
  • Hospitality: Warmth boosts customer journeys, fostering loyalty by way of personalized assistance. Efficient transaction management tools are essential for seamless operations in the industry.
  • Point Of Sale System: The Point Of Sale System oversees deals and selling data. This is an essential component for retail businesses to handle payments and observe inventory.
  • Data Security: Protecting sensitive payment and customer information is essential for businesses using electronic retail transaction terminals. Robust Data Security measures assure customer trust and avoid financial losses from breaches.
  • Payment Card Industry Data Security Standard: Payment Card Industry Data Security Standard certifies secure handling of cardholder data. This safeguards pay terminals and related configurations from violations.
  • Pos System: It is a vital component of retail and hospitality, supporting sales transactions and managing inventory. These Pos System improve operations, boost customer service, and provide valuable data insights.
  • Credit Card: Credit Cards enable patrons to process payments digitally at the point of sale. They simplify transactions and offer businesses a secure way to accept payments.
  • Debit Card: Debit Cards enable customers to make payments straight from their bank accounts at retail checkout. They simplify transactions and provide a handy alternative to cash for in-store purchases.
  • Cash Register: The Cash Register is a central component for handling transactions in retail settings. It records sales, figures totals, and handles cash, fulfilling a vital role in a business's point-of-sale operations.
  • Receipt: Receipts document sales, giving customers with a record of purchase. This history is important for sales terminals, inventory control, and accounting reasons.
  • Reporting: Revenue tracking provides valuable insights into business performance. These analytics help streamline inventory and improve customer service at the point of sale.
  • Cloud Computing: Cloud Computing provides adaptable infrastructure for retail transaction handling. This allows businesses for them to handle sales data, inventory, and customer information effectively via web-based platforms.
  • E Commerce: E-commerce enhances retail transactions by combining online sales with in-store activities. This integration streamlines inventory control and customer data across all sales avenues, enhancing the point of purchase experience.
  • Merchant Account: A Merchant Account allows companies to accept electronic transactions from shoppers. It's critical for today's shop setups, enabling smooth transactions through card readers and other point-of-sale equipment.
  • Security: Safeguarding monetary transactions and customer data is vital for retail payment terminals. Robust Security measures build trust and stop fraud in point-of-sale environments.
  • Data Encryption: Data Encryption secures delicate financial deals at store checkout terminals, safeguarding customer information and preventing fraud. This procedure is essential for maintaining trust and complying with data security standards in point-of-sale environments.
  • Customer Service: Superb Customer Service improves the retail interaction, encouraging loyalty and favorable brand image. Integrated point-of-sale technology empowers businesses to provide personalized and effective support, eventually driving customer satisfaction.
  • Loyalty Program: Client retention schemes integrated with point-of-sale technology boost customer retention and generate repeat business through personalized rewards. They track purchases and engagement, allowing businesses to offer tailored incentives that foster brand loyalty.
  • Sales: Sales data powers crucial understanding for businesses, guiding inventory control and customer behavior analysis. Point-of-purchase technology simplifies these deals, improving productivity and precision in tracking Sales performance.
  • Supply Chain: Supply chain management assures the smooth flow of goods from production to the point of sale. Efficient Supply Chains are crucial for retail transaction handling to meet customer demand and maintain inventory.
  • Data Analytics: Data Analytics changes trade data from retail checkout points into actionable insights. This allows companies to improve inventory, personalize customer interactions, and improve sales strategies.
  • Loss Prevention: Loss Prevention strategies combined with point-of-sale technology assist retailers minimize theft and errors. Such integrated systems provide tools for monitoring transactions and spotting suspicious activity, protecting revenue.
  • Pricing: Pricing strategies are essential for maximizing profitability inside retail locations. Electronic point-of-sale systems streamline price management, discounts, and promotions, ensuring accurate transactions and inventory control.
  • Marketing: Marketing drives customer interaction and brand awareness, which is crucial for improving sales through point-of-sale systems. It assists businesses attract and keep customers, ultimately maximizing the potential of their transaction platforms.
  • Mobile Point Of Sale: Mobile Point Of Sale lets businesses to handle transactions and take payments from anywhere using mobile devices. It's an more and more vital component of today's retail and service industry checkout solutions.
  • Retail Technology: Retail Technology improves consumer experiences and optimizes processes. These innovations revolutionize checkout processes and inventory management for firms.
  • Self Checkout: Self Checkout kiosks permit customers to scan and pay for items independently, streamlining the retail process. This technology integrates with retail transaction processing systems, boosting efficiency and reducing wait times.
  • Enterprise Resource Planning: Enterprise Resource Planning integrates main business processes, optimizing processes and data management. It improves retail checkout systems by delivering real-time inventory, customer, and sales data for data-driven decision-making.
  • Accounting: Bookkeeping monitors financial data, giving insights into business results. This is critical for retail businesses utilizing point-of-sale technology to handle deals and inventory.
  • Transaction Processing: Transaction Processing ensures that sales and payments are precisely logged and managed. It's crucial for retail checkout infrastructure to handle buys, returns, and other financial interactions.
  • Accounting Software: Accounting Software connects with retail sales platforms to optimize financial data. This connection automates bookkeeping tasks related to sales and inventory.
  • Payment Terminal: Payment terminals aid electronic payment processing at the point of sale. They are essential for businesses to take various billing methods and finalize transactions.
  • Magnetic Stripe Reader: Magnetic stripe readers decode data from credit and debit cards for processing transactions. They are often used at checkout counters to expedite payments.
  • Emv Chip: Emv Chip enhance payment security by encrypting transaction data. They are vital for modern retail checkout systems, reducing fraud.
  • Near Field Communication: Near Field Communication (NFC) enables contactless transactions by allowing customers to easily tap their cards or devices at appropriate checkout terminals. This technology streamlines payments and enhances the customer experience at the checkout.
  • Restaurant: Eateries utilize computerized checkout technology to streamline order taking, payment handling, and inventory management. These systems help improve how well something works and accuracy in Restaurant operations.
  • Transaction Log: Transaction log files keep track of every operation in a retailer's sales system, assuring data integrity. They allow for auditing, recovery from failures, and tracking sales trends.
  • Transaction Fee: Transaction Fee represent charges imposed on businesses for handling payments, affecting profitability. These fees are important to consider when evaluating payment solutions for processing payments for retail POS setups.
  • Transaction Authorization: Transaction Authorization confirms enough funds or credit for buys at point-of-sale devices. It secures payment safety and stops dishonest transactions throughout retail transactions.
  • Transaction Settlement: Transaction Settlement completes remittances from clients to a company. It's crucial for retailers using digital sales systems to balance daily transactions and get funds.
  • Credit Card Processing: Credit Card Processing allows businesses to receive card payments from customers. It is critical for modern retail checkout solutions, streamlining transactions and enhancing customer convenience.
  • Debit Card Processing: Debit Card Processing lets businesses to receive money straight from customers' checking accounts. This feature is critical for modern store checkout solutions allowing for seamless transactions.
  • Emv Chip Card: Emv Chip Card enhance payment protection by using a microchip to encode transaction data. They are crucial for modern retail checkout systems, reducing fraud and improving data protection.
  • Contactless Payment: Contactless Payment enable consumers to quickly and securely pay by waving their credit card or device. This method simplifies transactions at the point of sale, enhancing customer experience.
  • Mobile Payment: Mobile Payment permits customers to make transactions with mobile phones or other devices. This technology simplifies checkout at points of sale, improving speed and convenience.
  • Online Payment: Online Payment processing allows businesses to accept digital payments. This incorporation is crucial for modern retail checkout systems, streamlining sales and boosting customer experience.
  • Fraud Detection: Fraud Detection analyzes transaction data to detect and prevent fraudulent activities at point of sale. This protects firms and shoppers from monetary losses and keeps faith in payment systems.
  • Pci Dss Compliance: Pci Dss Compliance assures secure management of cardholder data for businesses using point-of-sale systems. Complying with these standards safeguards customer information and avoids data breaches during transactions.
  • Chargeback: Reversals happen when customers challenge a transaction, obligating merchants to reimburse the payment if the dispute is valid. These disputes impact businesses that use point-of-sale technology by possibly decreasing revenue and accruing fees.
  • Payment Processor: Payment processors are essential for businesses as they securely manage payments between customers and sellers. They approve and transfer money during purchases at the point of transaction.
  • Interchange Fee: Interchange Fees are costs imposed by banks for processing electronic payments. These fees affect the cost merchants pay when customers use cards at POS terminals.
  • Payment Security: Payment security is essential for protecting customer information and preventing fraud during transactions. Safe payment processing is vital for businesses using point-of-sale technology to keep trust and prevent financial losses.
  • Tokenization: Tokenization substitutes private data with non-sensitive substitutes, protecting customer data. This process is essential for safeguarding payment card details within point of sale point of sale systems.
  • Encryption: Encryption safeguards sensitive transaction data during exchanges at store checkout terminals. It ensures the security of financial information, protecting customers and businesses from fraud.
  • Card Reader: Card Readers are vital devices that enable businesses to take digital payments from customers. They play a vital role in store environments and point-of-sale setups, expediting transactions.
  • Merchant Services: Business solutions enable businesses to accept different payment methods. They are essential for contemporary retail establishments, guaranteeing smooth transactions at the point of sale.
  • Ach Transfer: ACH Transfer enable businesses to directly charge customer accounts for purchases. This payment option provides a secure and efficient option to credit cards within retail payment solutions.
  • Payment Solutions: Payment Solutions are essential for companies to effectively handle transactions. They are integral elements in store point-of-sale systems, enabling seamless and secure payment acceptance.
  • Point Of Sale Systems: Such solutions simplify transactions and manage sales data. They are key components of retail and hospitality operations, boosting efficiency and customer experience at the Point Of Sale Systems point of purchase.
  • Stock Control: Stock Control makes sure businesses sustain optimal inventory levels, avoiding stockouts and overstocking. It works with retail point-of-sale systems to instantly update inventory with each sale, providing real-time visibility and data for informed decisions.
  • Supply Chain Management: Supply Chain Management ensures the effective movement of goods from suppliers to stores. It optimizes inventory and distribution for POS operations, improving customer experiences.
  • Demand Forecasting: Demand Forecasting predicts future customer demands, enabling retail businesses to improve inventory and staffing. This guarantees smooth transaction processing at the point of sale and enhances customer satisfaction.
  • Economic Order Quantity: Economic Order Quantity optimizes inventory procurement to reduce expenses. When combined with point-of-sale sales oversight tools, it guarantees products are available while reducing holding costs.
  • Just In Time Inventory: Just In Time Inventory lowers warehousing costs by receiving goods only when needed. This lean strategy optimizes stock quantities followed by retail sales platforms.
  • Warehouse Management: Warehouse management guarantees effective warehousing and movement of products. It is essential for retail checkout solutions to accurately monitor inventory and process customer orders.
  • Inventory Optimization: Inventory Optimization guarantees businesses have the correct products in stock, minimizing spoilage and maximizing revenue. This is vital for retailing environments, enhancing effectiveness and customer service.
  • Retail Management: Retail Management oversees all facets of store activities, assuring efficient processes and customer satisfaction. This covers managing the electronic point of sale, enhancing inventory, and educating staff to offer seamless transactions.
  • Inventory Turnover: Inventory Turnover measures how efficiently a business uses its stock, influencing profitability. Retail point-of-sale technology helps optimize inventory management by monitoring sales and stock levels in real-time.
  • Perpetual Inventory: Perpetual Inventory constantly tracks inventory levels, supplying current data on obtainable products. This allows businesses utilizing electronic point-of-sale solutions to make informed decisions about inventory management and avoid out of stock situations or overstocking.
  • Periodic Inventory: Periodic Inventory entails manually counting stock at certain periods to revise inventory logs. This method helps retail businesses align physical stock with recorded data, assisting in loss prevention and informing restocking decisions for sales environments.
  • Inventory Valuation: Inventory Valuation calculates the price of goods on available, impacting earnings and tax obligations. Accurate assessment is essential for retail point-of-sale systems to monitor inventory levels and optimize buying choices.
  • Inventory Auditing: Inventory Auditing involves verifying actual stock versus documented data to find differences and ensure precision. This process is key for businesses using retail point-of-sale systems, as it aids keep correct inventory amounts and prevent losses.
  • Barcodes: Barcodes speed up checkout procedures by enabling fast and precise product recognition. This tech is vital for today's retail businesses to control stock and sales effectively at the time of sale.
  • Weighted Average Cost: Weighted Average Cost calculates inventory worth based on the mean cost of goods, crucial for precise financial reporting. Retail point-of-sale setups benefit from this method by maintaining accurate stock valuation and profitability monitoring.
  • Inventory Shrinkage: Inventory Shrinkage, comprising losses from theft, damage, and mistakes, directly affects earnings for companies. POS setups play a key role in tracking inventory and identifying inconsistencies that contribute to shrinkage.
  • Reorder Point: Reorder point assists companies prevent out of stock situations by prompting replenishment when inventory levels drop to a set threshold. This guarantees seamless sales operations at the transaction point and customer satisfaction.
  • Safety Stock: Safety Stock is additional inventory kept to buffer against uncertainties in demand and supply. This assures retail operations can fulfill customer orders even when unexpected fluctuations occur at the point of sale.
  • Lead Time: Lead Time is the time between order placement and when the products are ready for sale. Reduced lead times can improve inventory management and customer satisfaction at the checkout.
  • Abc Analysis: Abc Analysis categorizes inventory to prioritize resources based on value, identifying high-impact items for concentrated management. This is critical for retail checkout solutions to improve stock levels and guarantee availability of key products.
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  • 27017: 27017 is a postal code located in North Carolina, covering areas of Forsyth County. It includes locations such as Kernersville, known for its historic downtown and public gatherings.
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  • 27021: 27021 is a postal code located in Forsyth County, North Carolina, primarily covering sections of the city of Winston-Salem. This area includes a combination of residential districts, local businesses, and community facilities.
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  • 27077: 27077 is a ZIP code located in Surry County, North Carolina, encompassing sections of the city of Mount Airy. This area is known for its beautiful landscapes and nearness to the Blue Ridge Mountains.
  • 27083: The 27083 ZIP code is located in North Carolina, covering sections of the city of Lexington and nearby areas. It is known for its blend of residential neighborhoods, community businesses, and proximity to recreational parks.
CharlotteCharlotte is the biggest city in North Carolina and a major financial hub in the southeast United States. It is known for its lively urban culture, professional sports teams, and developing economy.https://en.wikipedia.org/wiki/Charlotte,_North_Carolina
RaleighRaleigh is the main city of North Carolina, known for its thriving tech industry and extensive history. It is part of the Research Triangle, a major hub for learning, medical services, and innovation.https://en.wikipedia.org/wiki/Raleigh,_North_Carolina
GreensboroGreensboro is a lively city in North Carolina known for its extensive history and artistic attractions. It serves as a important hub for education, business, and transportation in the Piedmont Triad region.https://en.wikipedia.org/wiki/Greensboro,_North_Carolina
DurhamDurham is a lively city in North Carolina known for its extensive history, diverse culture, and strong academic presence, including Duke University. It is a focal point for technology, healthcare, and research, contributing significantly to the region's economy.https://en.wikipedia.org/wiki/Durham,_North_Carolina
Winston-SalemWinston-Salem is a city in North Carolina known for its deep history in the tobacco industry and vibrant arts scene. It serves as a cultural and financial hub in the Piedmont Triad region.https://en.wikipedia.org/wiki/Winston-Salem,_North_Carolina
FayettevilleFayetteville is a town in North Carolina known for its deep military history and proximity to Fort Bragg, one of the biggest military installations in the world. It features a vibrant downtown area with cultural attractions, parks, and historic sites.https://en.wikipedia.org/wiki/Fayetteville,_North_Carolina
CaryCary is a flourishing town in North Carolina known for its great lifestyle and strong community spirit. It features a mix of suburban and city amenities, with top-notch schools, parks, and a developing technology sector.https://en.wikipedia.org/wiki/Cary,_North_Carolina
WilmingtonWilmington is a historic port city positioned in southeastern North Carolina, known for its charming riverfront and lively cultural scene. It presents a mix of beautiful beaches, historic architecture, and a expanding film industry.https://en.wikipedia.org/wiki/Wilmington,_North_Carolina
High PointHigh Point is a city in North Carolina known for its leading furniture manufacturing industry and annual High Point Market, the biggest home furnishings exhibition in the world. It is part of the Piedmont Triad metropolitan region and provides a blend of cultural attractions and historic sites.https://en.wikipedia.org/wiki/High_Point,_North_Carolina
ConcordConcord is a city in North Carolina known for its rich history and thriving community. It is home to the Charlotte Motor Speedway and offers a combination of cultural attractions and open-air activities.https://en.wikipedia.org/wiki/Concord,_North_Carolina
AshevilleAsheville is a vibrant city in North Carolina known for its historic architecture and bustling arts scene. Nestled in the Blue Ridge Mountains, it offers breathtaking natural beauty and a diverse cultural experience.https://en.wikipedia.org/wiki/Asheville,_North_Carolina
GreenvilleGreenville is a dynamic city in North Carolina known for its deep history and cultural richness. It serves as a regional hub for learning, medical services, and commerce, featuring East Carolina University and a developing downtown area.https://en.wikipedia.org/wiki/Greenville,_North_Carolina
JacksonvilleJacksonville is a city located in Onslow County, North Carolina, known for its nearby location to Marine Corps Base Camp Lejeune. It features a blend of military influence and Southern charm, adding to its distinctive community atmosphere.https://en.wikipedia.org/wiki/Jacksonville,_North_Carolina
HuntersvilleHuntersville is a suburban town in North Carolina known for its welcoming community and proximity to Lake Norman. It offers a blend of modern amenities, parks, and a heritage downtown area.https://en.wikipedia.org/wiki/Huntersville,_North_Carolina
ApexApex is a thriving town located in Wake County, North Carolina, known for its historic downtown and robust community spirit. It offers a mix of suburban living with access to parks, schools, and local events.https://en.wikipedia.org/wiki/Apex,_North_Carolina
BurlingtonBurlington is a city in North Carolina known for its rich history and dynamic community. It serves as a regional hub for commerce, culture, and learning in the Piedmont Triad area.https://en.wikipedia.org/wiki/Burlington,_North_Carolina
GastoniaGastonia is a municipality in North Carolina known for its rich history in the textile industry. It boasts a mix of urban and suburban areas with parks, cultural sites, and a developing economy.https://en.wikipedia.org/wiki/Gastonia,_North_Carolina
Chapel HillChapel Hill is a dynamic town in North Carolina known for its renowned University of North Carolina at Chapel Hill. It offers a diverse cultural scene, heritage landmarks, and a close sense of community.https://en.wikipedia.org/wiki/Chapel_Hill,_North_Carolina
Rocky MountRocky Mount is a municipality in North Carolina renowned for its extensive history and dynamic arts scene. It serves as a focal point for business and heritage in the coastal plains region.https://en.wikipedia.org/wiki/Rocky_Mount,_North_Carolina
KannapolisKannapolis is a city in North Carolina renowned for its rich history in textile manufacturing. It has grown into a vibrant community with a emphasis on education, healthcare, and biotechnology.https://en.wikipedia.org/wiki/Kannapolis,_North_Carolina
Wake ForestWake Forest is a quaint town in North Carolina known for its historic downtown and thriving community. It offers a combination of small-town appeal and contemporary amenities, making it a popular place to live and visit.https://en.wikipedia.org/wiki/Wake_Forest,_North_Carolina
HickoryHickory is a community in North Carolina known for its extensive history in furniture making and vibrant cultural scene. It offers a combination of historic architecture and up-to-date amenities, making it a charming place to live and visit.https://en.wikipedia.org/wiki/Hickory,_North_Carolina
GoldsboroGoldsboro is a town in Wayne County, North Carolina, known for its extensive history and thriving community. It serves as a community focal point with cultural attractions, schools and colleges, and military significance due to its proximity to Seymour Johnson Air Force Base.https://en.wikipedia.org/wiki/Goldsboro,_North_Carolina
SalisburySalisbury is a historic city in North Carolina known for its carefully preserved downtown area and rich cultural legacy. It serves as the county seat of Rowan County and offers a blend of charming small-town atmosphere and modern amenities.https://en.wikipedia.org/wiki/Salisbury,_North_Carolina
Indian TrailIndian Trail is a quickly growing area in North Carolina known for its family-friendly atmosphere and close-knit community spirit. It offers a mix of suburban living with quick access to Charlotte's city amenities.https://en.wikipedia.org/wiki/Indian_Trail,_North_Carolina
MonroeMonroe is a city in Union County, North Carolina, known for its historic downtown and thriving community events. It serves as a regional hub for commerce and culture in the surrounding area.https://en.wikipedia.org/wiki/Monroe,_North_Carolina
New BernNew Bern is a historic city in North Carolina known for its captivating waterfront and deep colonial heritage. It serves as the county seat of Craven County and offers a blend of cultural attractions and natural beauty.https://en.wikipedia.org/wiki/New_Bern,_North_Carolina
MooresvilleMooresville is a dynamic town in North Carolina known for its deep motorsports heritage and proximity to Lake Norman. It offers a blend of cozy atmosphere and modern amenities, appealing to residents and visitors alike.https://en.wikipedia.org/wiki/Mooresville,_North_Carolina
GarnerGarner is a community located in Wake County, North Carolina, known for its family-friendly atmosphere and expanding community. It offers a combination of suburban living with close proximity to the nearby city of Raleigh.https://en.wikipedia.org/wiki/Garner,_North_Carolina
SanfordSanford is a city located in Lee County, North Carolina, known for its historic downtown and thriving community. It serves as a area hub for trade, learning, and health services in the heart part of the state.https://en.wikipedia.org/wiki/Sanford,_North_Carolina
  1. Biltmore Estate: The Biltmore Estate in North Carolina is a notable mansion built by George Washington Vanderbilt II, featuring 250 rooms and remarkable architecture. It is surrounded by beautifully landscaped gardens and offers visitors a glimpse into the Gilded Age lifestyle.
  2. Great Smoky Mountains National Park: Great Great Smoky Mountains National Park is renowned for its varied plant and animal life, old mountains, and cloud-shrouded landscapes. It offers a variety of hiking trails, historic buildings, and scenic vistas along the border of North Carolina and Tennessee.
  3. Outer Banks: The Outer Banks is a series of barrier islands off the coast of North Carolina known for its stunning beaches, deep history, and unique wildlife. It offers well-liked activities such as fishing, water sports, and exploring heritage sites like the Wright Brothers National Memorial.
  4. Wright Brothers National Memorial: Wright Brothers National Memorial in North Carolina honors the first historic powered flights by Orville and Wilbur Wright in 1903. The site features a visitor center, model of the original Flyer, and exhibits detailing the history of aviation.
  5. Battleship North Carolina: The Battleship North Carolina is a historic World War II battleship permanently moored in Wilmington, North Carolina. It serves as a museum, offering visitors a opportunity to explore its decks and discover naval history.
  6. Chimney Rock State Park: Chimney Rock State Park in North Carolina offers a towering 315-foot granite monolith providing panoramic views of the surrounding Blue Ridge Mountains. The park also contains hiking trails, waterfalls, and varied wildlife, attracting outdoor enthusiasts.
  7. Grandfather Mountain: Grandfather Mountain in North Carolina is a rugged peak known for its scenic hiking trails, diverse wildlife, and the Mile High Swinging Bridge. It offers stunning panoramic views and is a well-liked destination for outdoor enthusiasts and nature lovers.
  8. Cape Hatteras National Seashore: Cape Hatteras National Seashore in North Carolina offers untouched beaches, abundant wildlife, and heritage lighthouses. It is a well-known destination for fishing, surfing, and discovering natural coastal beauty.
  9. North Carolina Museum of Natural Sciences: The North Carolina Museum of Natural Sciences is a renowned institution featuring wide-ranging exhibits on the natural world, including engaging displays and live animals. It offers learning programs and engaging experiences that emphasize the biodiversity and science of the region.
  10. North Carolina Zoo: The North Carolina Zoo is one of the biggest natural habitat zoos in the world, featuring over 1,600 animals from more than 250 species. It boasts large exhibits that recreate African and North American environments, providing a distinctive and captivating wildlife experience.
  11. International Civil Rights Center & Museum: The International Civil Rights Center & Museum in North Carolina celebrates the 1960 Greensboro sit-ins, a significant event in the Civil Rights Movement. It offers exhibits and educational programs that showcase the struggle for racial equality and social justice.
  12. Fort Raleigh National Historic Site: Fort Raleigh National Historic Site maintains the location of the first English settlement in America, known as the Lost Colony. It offers visitors a view into initial colonial history through open-air exhibits and living history programs.
  13. Jockey's Ridge State Park: Jockey's Ridge State Park offers the highest natural sand dune system in the Eastern United States, showcasing spectacular views of the nearby landscape. Visitors can enjoy activities such as hiking, hang gliding, and kite flying in this unique coastal environment.
  14. Tryon Palace: Tryon Palace is a heritage site in New Bern, North Carolina, featuring the preserved 18th-century governor's mansion and lovely gardens. It offers a glimpse into colonial life with museum exhibits, tours with guides, and special events.
  15. Uwharrie National Forest: Uwharrie National Forest in North Carolina features varied outdoor recreational options including hiking, camping, and off-road vehicle trails. It includes scenic landscapes with historic mountains, dense forests, and sparkling lakes, ideal for nature enthusiasts.
  16. Mount Mitchell State Park: Mount Mitchell State Park in North Carolina offers the highest peak east of the Mississippi River, offering spectacular panoramic views and diverse hiking trails. The park is famous for its unique flora and fauna, making it a popular destination for nature enthusiasts and outdoor adventurers.
  17. Merchants Millpond State Park: Merchants Millpond State Park in North Carolina offers a peaceful millpond fringed with cypress swamps and rich wildlife, presenting opportunities for kayaking, fishing, and hiking. The park maintains historic structures and offers a peaceful natural retreat for outdoor enthusiasts.
  18. Old Salem Museums & Gardens: Old Salem Museums & Gardens in North Carolina presents a view into the vibrant history and culture of the Moravian settlers through maintained buildings, gardens, and interactive exhibits. Visitors can experience 18th and 19th-century architecture, traditional crafts, and lovingly preserved gardens.
  19. Linville Gorge Wilderness: Linville Gorge Wilderness in North Carolina is a rugged and picturesque area known for its deep canyon and rich wildlife. It offers demanding hiking trails, breathtaking overlooks, and chances for rock climbing and fishing.
  20. Blue Ridge Parkway: The Blue Ridge Parkway is a scenic highway that winds through the Appalachian Mountains, offering breathtaking views of the pristine landscape. It is well-known for its lovely overlooks, hiking trails, and vibrant fall foliage, making it a top destination for outdoor enthusiasts.
  21. Graveyard Fields: Graveyard Fields is a beautiful area in North Carolina's Blue Ridge Mountains famous for its stunning waterfalls and vibrant wildflower meadows. It offers favorite hiking trails with incredible views and varied natural beauty.
  22. Sliding Rock: Sliding Rock is a authentic waterfall in Pisgah National Forest, North Carolina, where visitors can glide down a polished, 60-foot-long rock into a chilly mountain pool. It offers a one-of-a-kind and thrilling outdoor experience well-liked with families and adventure seekers.
  23. Looking Glass Falls: Looking Glass Falls is a stunning 60-foot waterfall located in the Pisgah National Forest of North Carolina. Easy to reach and surrounded by verdant foliage, it is a popular spot for visitors seeking natural beauty and picture-perfect moments.
  24. Lake Lure: Lake Lure is a picturesque reservoir nestled in the foothills of the Blue Ridge Mountains in North Carolina, famous for its breathtaking views and recreational activities. It offers opportunities for boating, fishing, and hiking, welcoming visitors seeking natural beauty and outdoor adventure.
  25. Tweetsie Railroad: Tweetsie Railroad is a Old West-themed amusement park in North Carolina featuring a classic steam locomotive ride through beautiful mountain terrain. It offers family-friendly attractions, live entertainment, and seasonal events celebrating the region's railroad heritage.
  26. Emerald Isle: Emerald Isle is a beautiful coastal town in North Carolina known for its immaculate beaches and kid-friendly atmosphere. It offers excellent opportunities for fishing, boating, and relaxing by the Atlantic Ocean.
  27. High Point Furniture Market: High Point Furniture Market in North Carolina is the biggest home furnishings sector trade show in the world, drawing buyers and exhibitors worldwide. It displays a vast array of furniture types and designs, acting as a important hub for industry networking and innovation.
  28. NASCAR Hall of Fame: The NASCAR Hall of Fame in North Carolina celebrates the history and heritage of NASCAR, featuring legendary drivers, iconic cars, and memorable moments. It provides engaging exhibits and memorabilia, making it essential for racing fans.
  29. Discovery Place Science: Discovery Place Science in North Carolina is a hands-on science museum featuring interactive exhibits, an aquarium, and live demonstrations. It offers educational experiences for all ages focused on tech, life science, and physical science.
  30. Morehead Planetarium and Science Center: Morehead Planetarium and Science Center in North Carolina features interactive displays and immersive astronomy shows that encourage curiosity about the universe. It acts as a hub for science education and public engagement, featuring state-of-the-art technology and research programs.

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Rick Kohlbeck

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Aaron, is absolutely amazing and does a wonderful job with answering all of our questions! We have the POS System and the Clover Flex that he has helped us get. It has done amazing things for our business and has helped us to thrive even … More

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Jason Bell is SUPERMAN!! He explained everything I needed to know to make an informed decision to purchase The Clover. His expertise, availabilty, and friendliness helped me feel at ease in setting up my small self-wellness business point … More

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Stogies Downtown

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We are most pleased with the relationship we’ve had in working with Brilliant POS and their rep Kiana. They worked closely and diligently to help migrate data from a 10 yr old POS system to our current platform. Many bumps along the road … More

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Beads Inc.

Working with Brilliant POS has been the best choice we could have made for Beads, Inc. Their attention to detail, service and customer satisfaction was fantastic and made the process easy. Almost 2 years later, and we cannot recommend Brilliant POS enough to other small businesses.

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Point of sale

From Wikipedia, the free encyclopedia
This article is about checkout technology. For managed care, see point of service plan.
Points of sale at a Target retail store
Marketing
Management
Key concepts
Account-based marketing · Activation · Annoyance factor · Attribution · Distribution · Brand licensing · Brand management · Cannibalization · Co-creation · Communications · Consumer behaviour · Consumer culture · Digital marketing · Dominance · Effectiveness · Ethics · Horizontal integration · Influencer marketing · Mix · Pricing · Product marketing · Promotion · Retail · Segmentation · Service · Social marketing · Strategy · Vertical integration
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Advertising · Ambush marketing · Branding · Corporate anniversary · Direct marketing · Franchising · Gender in advertising · Label · Loyalty marketing · Mobile marketing · On-hold messaging · Personal selling · Premiums · Prizes · Product placement · Propaganda · Publicity · Sales promotion · Sex in advertising · Underwriting spot
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Behavioral targeting · Brand ambassador · Counter display unit · Display advertising · Display stand · Drip marketing · Endcap · Gondola · In-game advertising · Mobile advertising · Native advertising · New media · Online advertising · Out-of-home advertising · Point of sale · Product demonstration · Promotional merchandise (merchandising) · Promotional representative · Visual merchandising · Web banner · Word-of-mouth
Research
Market research · Marketing research · Mystery shopping · Consumer research

The point of sale (POS) or point of purchase (POP) is the time and place at which a retail transaction is completed. At the point of sale, the merchant calculates the amount owed by the customer, indicates that amount, may prepare an invoice for the customer (which may be a cash register printout), and indicates the options for the customer to make payment. It is also the point at which a customer makes a payment to the merchant in exchange for goods or after provision of a service. After receiving payment, the merchant may issue a receipt, as proof of transaction, which is usually printed but can also be dispensed with or sent electronically.[1][2][3]

To calculate the amount owed by a customer, the merchant may use various devices such as weighing scales, barcode scanners, and cash registers (or the more advanced "POS cash registers", which are sometimes also called "POS systems"[4][5]). To make a payment, payment terminals, touch screens, and other hardware and software options are available.

The point of sale is often referred to as the point of service because it is not just a point of sale but also a point of return or customer order. POS terminal software may also include features for additional functionality, such as inventory management, CRM, financials, or warehousing.

Businesses are increasingly adopting POS systems, and one of the most obvious and compelling reasons is that a POS system eliminates the need for price tags. Selling prices are linked to the product code of an item when adding stock, so the cashier merely scans this code to process a sale. If there is a price change, this can also be easily done through the inventory window. Other advantages include the ability to implement various types of discounts, a loyalty scheme for customers, and more efficient stock control. These features are typical of almost all modern ePOS systems.

Terminology

[edit]
The counter of a café at the new Centrum department store in Tampere, Finland in 1961

Retailers and marketers will often refer to the area around the checkout instead as the point of purchase (POP) when they are discussing it from the customer's perspective. This is particularly the case when planning and designing the area as well as when considering a marketing strategy and offers.

Some point of sale vendors refer to their POS system as "retail management system" which is a more appropriate term, since this software is not just for processing sales but comes with many other capabilities, such as inventory management, membership systems, supplier records, bookkeeping, issuing of purchase orders, quotations and stock transfers, hide barcode label creation, sale reporting and in some cases remote outlet networking or linkage, to name some major ones.

Nevertheless, it is the term POS system rather than retail management system that is in vogue among both end-users and vendors.

The basic, fundamental definition of a POS System is a system which allows the processing and recording of transactions between a company and its consumers, at the time in which goods and/or services are purchased.

History

[edit]

Software before the 1990s

[edit]
McDonald's POS device by Brobeck

Early electronic cash registers (ECR) were controlled with proprietary software and were limited in function and communication capability. In August 1973, IBM released the IBM 3650 and 3660 store systems that were, in essence, a mainframe computer used as a store controller that could control up to 128 IBM 3653/3663 point of sale registers. This system was the first commercial use of client-server technology, peer-to-peer communications, local area network (LAN) simultaneous backup, and remote initialization. By mid-1974, it was installed in Pathmark stores in New Jersey and Dillard's department stores.

One of the first microprocessor-controlled cash register systems was built by William Brobeck and Associates in 1974, for McDonald's Restaurants.[6] It used the Intel 8008, an early microprocessor (forerunner to the Intel 8088 processor used in the original IBM Personal Computer). Each station in the restaurant had its own device which displayed the entire order for a customer — for example, [2] Vanilla Shake, [1] Large Fries, [3] Big Mac — using numeric keys and a button for every menu item. By pressing the [Grill] button, a second or third order could be worked on while the first transaction was in progress. When the customer was ready to pay, the [Total] button would calculate the bill, including sales tax for almost any jurisdiction in the United States. This made it accurate for McDonald's and very convenient for the servers and provided the restaurant owner with a check on the amount that should be in the cash drawers. Up to eight devices were connected to one of two interconnected computers so that printed reports, prices, and taxes could be handled from any desired device by putting it into Manager Mode. In addition to the error-correcting memory, accuracy was enhanced by having three copies of all important data with many numbers stored only as multiples of 3. Should one computer fail, the other could handle the entire store.

In 1986, Gene Mosher introduced the first graphical point of sale software

In 1986, Gene Mosher introduced the first graphical point of sale software[7] featuring a touchscreen interface under the ViewTouch[8] trademark on the 16-bit Atari 520ST color computer.[9] It featured a color touchscreen widget-driven interface that allowed configuration of widgets representing menu items without low level programming.[10] The ViewTouch point of sale software was first demonstrated in public at Fall Comdex, 1986,[11] in Las Vegas, Nevada, to large crowds visiting the Atari Computer booth. This was the first commercially available POS system with a widget-driven color graphic touch screen interface and was installed in several restaurants in the US and Canada.

In 1986, IBM introduced its 468x series of POS equipment based on Digital Research's Concurrent DOS 286 and FlexOS 1.xx, a modular real-time multi-tasking multi-user operating system.

Modern software (post-1990s)

[edit]

A wide range of POS applications have been developed on platforms such as Windows and Unix. The availability of local processing power, local data storage, networking, and graphical user interface made it possible to develop flexible and highly functional POS systems. Cost of such systems has also declined, as all the components can now be purchased off-the-shelf.

In 1993, IBM adopted FlexOS 2.32 as the basis of their IBM 4690 OS in their 469x series of POS terminals. This was developed up to 2014 when it was sold to Toshiba, who continued to support it up to at least 2017.

With increased options for commodity hardware and a more competitive market, the 1990s saw increased attention paid to the user interaction between store employees and POS systems. Touchscreens and larger displays became widely available in the 1990s, offering an alternative to limited displays like two-line VFDs used in the IBM 4683. The performance of the employees using the POS devices, a controllable cost for the business, depends upon the ease of learning, ease of use, and level of employee experience with it. Although experienced employees work more quickly with mechanically keyed entry,[12] some systems favoured adopting GUI technology for ease of learning or for ergonomic factors.[13]

The key requirements that must be met by modern POS systems include high and consistent operating speed, reliability, ease of use, remote supportability, low cost, and rich functionality. Retailers can reasonably expect to acquire such systems (including hardware) for about $4000 US (as of 2009) per checkout lane.

Reliability depends not wholly on the developer but at times on the compatibility between a database and an OS version. For example, the widely used Microsoft Access database system had a compatibility issue when Windows XP machines were updated to a newer version of Windows. Microsoft offered no immediate solution. Some businesses were severely disrupted in the process, and many downgraded back to Windows XP for a quick resolution. Other companies utilized community support, for a registry tweak solution has been found for this.[14][unreliable source]

POS systems are one of the most complex software systems available because of the features that are required by different end users. Many POS systems are software suites that include sale, inventory, stock counting, vendor ordering, customer loyalty and reporting modules. Sometimes purchase ordering, stock transferring, quotation issuing, barcode creating, bookkeeping or even accounting capabilities are included. Each of these modules is interlinked if they are to serve their practical purpose and maximize their usability.

For instance, the sale window is immediately updated on a new member entry through the membership window because of this interlinking. Similarly, when a sale transaction is made, any purchase by a member is on record for the membership window to report providing information like payment type, goods purchased, date of purchase and points accumulated. Comprehensive analysis performed by a POS machine may need to process several qualities about a single product, like selling price, balance, average cost, quantity sold, description and department. Highly complex programming is involved (and possibly considerable computer resources) to generate such extensive analyses.

POS systems are designed not only to serve the retail, wholesale and hospitality industries as historically is the case. Currently POS systems are also used in goods and property leasing businesses, equipment repair shops, healthcare management, ticketing offices such as cinemas and sports facilities and many other operations where capabilities such as the following are required: processing monetary transactions, allocation and scheduling of facilities, keeping record and scheduling services rendered to customers, tracking of goods and processes (repair or manufacture), invoicing and tracking of debts and outstanding payments.

Different customers have different expectations within each trade. The reporting functionality alone is subject to so many demands, especially from those in the retail/wholesale industry. To cite special requirements, some business's goods may include perishables and hence the inventory system must be capable of prompting the admin and cashier on expiring or expired products. Some retail businesses require the system to store credit for their customers, credit which can be used subsequently to pay for goods. A few companies expect the POS system to behave like a full-fledged inventory management system, including the ability to provide FIFO (First In First Out) and LIFO (Last In First Out), reports of their goods for accounting and tax purposes.

In the hospitality industry, POS system capabilities can also diverge significantly. For instance, a restaurant is typically concerned about how the sale window functions: whether it has functionality such as creating item buttons, various discounts, adding a service charge, holding of receipts, queuing, table service as well as takeaways, merging and splitting of a receipt. These capabilities may be insufficient for a spa or slimming center which would require, in addition, a scheduling window with historical records of customers' attendance and their special requirements.

A POS system can be made to serve different purposes to different end users depending on their business processes. Often an off-the-shelf POS system is inadequate for customers. Some customization is required, and this is why a POS system can become very complex. The complexity of a mature POS system extends to remote networking or interlinking between remote outlets and the HQ such that updating both ways is possible. Some POS systems offer the linking of web-based orders to their sale window. Even when local networking is only required (as in the case of a high-traffic supermarket), there is the ever-present challenge for the developer to keep most if not all of their POS stations running. This puts high demand not just on software coding but also designing the whole system covering how individual stations and the network work together, and special consideration for the performance capability and usage of databases. Due to such complexity, bugs and errors encountered in POS systems are frequent.[15]

With regard to databases, POS systems are very demanding on their performance because of numerous submissions and retrievals of data - required for correct sequencing the receipt number, checking various discounts, membership, calculating subtotal, so forth - just to process a single sale transaction. The immediacy required of the system on the sale window such as may be observed at a checkout counter in a supermarket cannot be compromised. This places much stress on individual enterprise databases if there are just several tens of thousands of sale records in the database. Enterprise database Microsoft SQL Server, for example, has been known to freeze up (including the OS) entirely for many minutes under such conditions showing a "Timeout Expired" error message. Even a lighter database like Microsoft Access will slow to a crawl over time if the problem of database bloating is not foreseen and managed by the system automatically. Therefore, the need to do extensive testing, debugging and improvisation of solutions to preempt failure of a database before commercial implementation complicates the development.

POS system accuracy is demanding, given that monetary transactions are involved continuously not only via the sale window but also at the back end through the receiving and inputting of goods into the inventory. Calculations required are not always straightforward. There may be many discounts and deals that are unique to specific products, and the POS machine must quickly process the differences and the effect on pricing. There is much complexity in the programming of such operations, especially when no error in calculation can be allowed.

Other requirements include that the system must have functionality for membership discount and points accumulation/usage, quantity and promotional discounts, mix and match offers, cash rounding up, invoice/delivery-order issuance with outstanding amount. It should enable a user to adjust the inventory of each product based on physical count, track expiry of perishable goods, change pricing, provide audit trail when modification of inventory records is performed, be capable of multiple outlet functionality, control of stocks from HQ, doubling as an invoicing system, just to name some.

It is clear that POS system is a term that implies a wide range of capabilities depending on the end-user requirements. POS system review websites cannot be expected to cover most let alone all the features. Unless one is a developer, it is unrealistic to expect the reviewer to know all the aspects of a POS system. For instance, a POS system might work smoothly on a test database during the review but not when the database grows significantly in size over months of usage. And this is only one among many hidden critical functionality issues of a POS system.

Hardware interface standardization (post-1980s)

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Vendors and retailers are working to standardize development of computerized POS systems and simplify interconnecting POS devices. Two such initiatives were OPOS and JavaPOS, both of which conform to the UnifiedPOS standard led by The National Retail Foundation.

OPOS (OLE for POS) was the first commonly adopted standard and was created by Microsoft, NCR Corporation, Epson and Fujitsu-ICL. OPOS is a COM-based interface compatible with all COM-enabled programming languages for Microsoft Windows. OPOS was first released in 1996. JavaPOS was developed by Sun Microsystems, IBM, and NCR Corporation in 1997 and first released in 1999. JavaPOS is for Java what OPOS is for Windows, and thus largely platform independent.

There are nearly as many proprietary protocols as there are companies making POS peripherals. Most POS peripherals, such as displays and printers, support several of these command protocols to work with many different brands of POS terminals and computers.

User interface design

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The design of the sale window is the most important one for the user. This user interface is highly critical when compared to those in other software packages such as word editors or spreadsheet programs where the speed of navigation is not so crucial for business performance.

For businesses at prime locations where real estate is at a premium, it can be common to see a queue of customers. The faster a sale is completed the shorter the queue time which improves customer satisfaction, the less space it takes, which benefits shoppers and staff. High-traffic operations such as grocery outlets and cafes need to process sales quickly at the sales counter so the UI flow is often designed with as few popups or other interruptions to ensure the operator isn't distracted and the transaction can be processed as quickly as possible.

Although improving the ergonomics is possible, a clean, fast-paced look may come at the expense of sacrificing functions that are often wanted by end-users such as discounts, access to commission earned screens, membership and loyalty schemes can involve looking at a different function of the POS to ensure the point of sale screen contains only what a cashier needs at their disposal to serve customers.

Cloud-based (post-2000s)

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The advent of cloud computing has given birth to the possibility of electronic point of sale (EPOS) systems[16] to be deployed as software as a service, which can be accessed directly from the Internet using a web browser. Using the previous advances in the communication protocols for POS's control of hardware, cloud-based POS systems are independent from platform and operating system limitations. EPOS systems based in the cloud (most small-business POS today) are generally subscription-based, which includes ongoing customer support.[17]

Compared to regular cash registers (which tend to be significantly cheaper but only process sales and prints receipts), POS systems include automatic updating of the inventory library stock levels when selling products, real-time reports accessible from a remote computer, staff timesheets and a customer library with loyalty features.[18][clarification needed][clarification needed]

Cloud-based POS systems are also created to be compatible with a wide range of POS hardware and sometimes tablets such as Apple's iPad. Thus cloud-based POS also helped expand POS systems to mobile devices, such as tablet computers or smartphones.[19]

These devices can also act as barcode readers using a built-in camera and as payment terminals using built-in NFC technology or an external payment card reader. A number of POS companies built their software specifically to be cloud-based. Other businesses who launched pre-2000s have since adapted their software to evolving technology.

Cloud-based POS systems are different from traditional POS largely because user data, including sales and inventory, are not stored locally, but in a remote server. The POS system is also not run locally, so there is no installation required.

Depending on the POS vendor and the terms of contract, compared to traditional on-premises POS installation, the software is more likely to be continually updated by the developer with more useful features and better performance in terms of computer resources at the remote server and in terms of fewer bugs and errors.

Other advantages of a cloud-based POS are instant centralization of data (important especially to chain stores), ability to access data from anywhere there is internet connection, and lower start-up costs.[20]

Cloud based POS requires an internet connection. For this reason it important to use a device with 3G connectivity in case the device's primary internet goes down. In addition to being significantly less expensive than traditional legacy point of sale systems, a notable strength of cloud-based point of sale systems is the ability to switch to a different product, by a different developer, without having to purchase new hardware. The many developers creating new software applications help to ensure that the system is supported for longer than a typical legacy POS system.

A number of noted emerging cloud-based POS systems came on the scene less than a decade or even half a decade back. These systems are usually designed for restaurants, small and medium-sized retail operations with fairly simple sale processes as can be culled from POS system review sites. It appears from such software reviews that enterprise-level cloud-based POS systems are currently lacking in the market. "Enterprise-level" here means that the inventory should be capable of handling a large number of records, such as required by grocery stores and supermarkets. It can also mean that the system software and cloud server must be capable of generating reports such as analytics of sale against inventory for both a single and multiple outlets that are interlinked for administration by the headquarters of the business operation.

POS vendors of such cloud based systems should also have a strong contingency plan for the breakdown of their remote server such as represented by fail-over server support. Sometimes a major data center can fail completely, such as in a fire.[21] On-premises installations are therefore sometimes seen alongside cloud-based implementation to preempt such incidents, especially for businesses with high traffic. The on-premises installations may not have the most up-to-date inventory and membership information.

For such contingency, a more innovative though highly complex approach for the developer is to have a trimmed down version of the POS system installed on the cashier computer at the outlet. On a daily basis the latest inventory and membership information from the remote server is automatically updated into the local database. Thus should the remote server fail, the cashier can switch over to the local sale window without disrupting sales. When the remote server is restored and the cashier switches over to the cloud system, the locally processed sale records are then automatically submitted to the remote system, thus maintaining the integrity of the remote database.

Although cloud-based POS systems save the end-user startup cost and technical challenges in maintaining an otherwise on-premises installation, there is a risk that if the cloud-based vendor closes down it may result in more immediate termination of services for the end-user compared to the case of a traditional full on-premises POS system where it can still run without the vendor.

Another consideration is that a cloud-based POS system actually exposes business data to service providers - the hosting service company and the POS vendor which have access to both the application and database. The importance of securing critical business information such as supplier names, top selling items, customer relationship processes cannot be underestimated given that sometimes the few key success factors or trade secrets of a business are actually accessible through the POS system. This security and privacy concern is an ongoing issue in cloud computing.

Retail industry

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Main article: Retail
Points of sale at a grocery store in Ilorin, Nigeria
Points of sales at S-market grocery store in Klaukkala, Finland

The retail industry is one of the predominant users of POS terminals. The POS interface at a retail establishment varies greatly depending on the industry and owner of the retailer, but usually includes a cash register (typically a specialized x86-based computer running Windows Embedded or Linux), a method for employee input, cash drawer, receipt printer, barcode scanners (which may incorporate a scale), and an interface for processing Card payments and Processing Customer Information (a Payment Terminal). It can also include a conveyor belt, checkout divider, wireless handheld scanners, integrated card processing systems, and customer-facing displays to display totals and show advertisements. While some systems use typical PC interfaces (such as a keyboard & mouse), it is far more common to utilize touchscreens as they allow for faster response and better customization for the retailer. In the past, most IBM systems used a primarily keyboard-based interface, and NCR previously used side-keys on their displays before touchscreens were widely available, similar to their ATM products.

The POS system software can typically handle a myriad of customer based functions such as sales, returns, exchanges, layaways, gift cards, gift registries, customer loyalty programs, promotions, discounts and much more. POS software can also allow for functions such as pre-planned promotional sales, manufacturer coupon validation, foreign currency handling and multiple payment types.

The POS unit handles the sales to the consumer, but it is only one part of the entire POS system used in a retail business. The controlling servers, or "Back-office" computers, typically handle other functions of the POS system such as inventory control, pricing, purchasing, receiving and transferring of products to and from other locations. Other typical functions of a POS system are: store sales information for enabling customer returns, reporting purposes, sales trends and cost/price/profit analysis. Customer information may be stored for receivables management, marketing purposes and specific buying analysis. Many retail POS systems include an accounting interface that "feeds" sales and product losses, cash drawer expected totals, and cashier productivity information to independent accounting applications.

Point of Sale interface at a supermarket in California.

A multi-terminal POS system used by big retailers like supermarkets and department stores has a far more demanding database and software architecture than that of a single station seen in small retail outlets. A supermarket with high traffic cannot afford a systemic failure, hence each point of sale station is designed to be robust in its operation. Most proprietary POS systems designed for large retailers use 2 servers, with one acting as a backup in case of failure. In the event that both servers fail, the individual POS systems will enter a failsafe mode, where sales data is stored locally and exported back to the servers upon a return of the connection. This may prove challenging to implement in some instances however, as many commercial POS systems do not have any hard disks for security purposes, and often have limited amounts of RAM.

Performing updates between multiple stations and the back end administrative computer should be redundant, so that updates to inventory and promotions will be accurately reflected at checkout without having to restart the computer, and reflecting accurate sales records to the back-end computer at the end of the business day.

This gets even more complicated when there is a membership system requiring real-time two-way updating of membership points between sale stations and the back end administrative computer.

Retail operations such as hardware stores, lumber yards, electronics stores and so-called multifaceted superstores need specialized additional features compared to other stores. POS software in these cases handles special orders, purchase orders, repair orders, service and rental programs as well as typical point of sale functions. Rugged hardware is required for point of sale systems used in outdoor environments. Wireless devices, battery powered devices, all-in-one units, and Internet-ready machines are typical in this industry.

Recently new applications have been introduced, enabling POS transactions to be conducted using mobile phones and tablets. According to a recent study, mobile POS (mPOS) terminals are expected to replace the contemporary payment techniques because of various features including mobility, upfront low cost investment and better user experience.[22]

In the mid-2000s, the blind community in the United States engaged in structured negotiations to ensure that retail point of sale devices had tactile keypads. Without keys that can be felt, a blind person cannot independently enter his or her PIN. In the mid-2000s retailers began using "flat screen" or "signature capture" devices that eliminated tactile keypads. Blind people were forced to share their confidential PIN with store clerks to use their debit and other PIN-based cards. The blind community reached agreement with Walmart, Target, CVS and eight other retailers that required real physical keys so blind people could use the devices.

Checkout configuration

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Early stores typically kept merchandise behind a counter. Staff would fetch items for customers to prevent the opportunity for theft and sales would be made at the same counter. Self-service grocery stores such as Piggly Wiggly, beginning in 1916, allowed customers to fetch their own items and pass the point of sale enroute to the exit.

Modern stores have a variety of checkout configurations, but almost all stores will have their main checkout area situated close to the entrance/exits. Smaller stores may utilize simple counters, while big-box stores will typically use a conveyor belt system spaced out in separate "lanes" to process orders. Express lanes might limit the type of payment, or number or type of goods, to expedite service. Some department stores may also have checkouts inside of the departments to allow shoppers of that section to pay without going through the main lines. If each checkout station has a separate queue, customers have to guess which line will move the fastest, to minimize their wait times. They are often frustrated to be wrong or be stuck behind another customer who encounters a problem or who takes excessive time to check out. Some stores use a single, much longer but faster-moving line, that is served by multiple registers, which produces the same average wait time, but reduces the frustration and variance in wait time from person to person.[23] Regardless of the configuration, checkout lines usually pass by impulse buy items to grab the attention of otherwise idle customers.

As self-checkout technology has progressed, more retailers of all types have included self-checkout as an option, and in some cases, completely replace traditional cashier-operated checkout lines. Self-checkout kiosks are typically kept together in a 'corral' area adjacent to the regular registers so that shop employees can more easily monitor transactions, though they are also occasionally set up in a more typical "lane" fashion with conveyor belts for loading groceries. More modern implementations of self-checkout include scanning items and paying within a retailer's mobile app, or using RF technology and cameras to detect items at the door and charge the customer's account automatically.

Hospitality industry

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Main article: Hospitality industry
Reception desk POS
Restaurant POS
Tablet-based POS

Hospitality point of sale systems are computerized systems incorporating registers, computers and peripheral equipment, usually on a computer network to be used in restaurants, hair salons or hotels. Like other point of sale systems, these systems track sales, labor, payroll and can generate records used in accounting and bookkeeping. They may be accessed remotely by restaurant corporate offices, troubleshooters and other authorized parties.

Point of sale systems have revolutionized the restaurant industry, particularly in the fast food sector. In the most recent technologies, registers are computers, sometimes with touch screens. The registers connect to a server, often referred to as a "store controller" or a "central control unit". Printers and monitors are also found on the network. Additionally, remote servers can connect to store networks and monitor sales and other store data.

Typical restaurant POS software is able to create and print guest checks, print orders to kitchens and bars for preparation, process credit cards and other payment cards, and run reports. In addition, some systems implement wireless pagers and electronic signature-capture devices.

In the fast food industry, displays may be at the front counter, or configured for drive-through or walk-through cashiering and order taking. Front counter registers allow taking and serving orders at the same terminal, while drive-through registers allow orders to be taken at one or more drive-through windows, to be cashiered and served at another. In addition to registers, drive-through and kitchen displays are used to view orders. Once orders appear they may be deleted or recalled by the touch interface or by bump bars. Drive-through systems are often enhanced by the use of drive-through wireless (or headset) intercoms. The efficiency of such systems allows decreased service times and increased efficiency of orders.

Another innovation in technology for the restaurant industry is wireless POS. Many restaurants with high volume use wireless handheld POS to collect orders which are sent to a server. The server sends required information to the kitchen in real time. Wireless systems consist of drive-through microphones and speakers (often one speaker will serve both purposes), which are wired to a "base station" or "center module." This, in turn, will broadcast to headsets. Headsets may be an all-in-one headset, or one connected to a belt pack.

With the development of the mobile technology, Cloud-based POS systems are also put forward to increase the efficiency of some restaurants, integrated with some latest software services such as scan QR code to order by customers themselves. It leads to a new style of offline restaurants dine-in.

In hotels, POS software allows for transfer of meal charges from dining room to guest room with a button or two. It may also need to be integrated with property management software.

Newer, more sophisticated systems are departing from the central database "file server" type system and going to what is called a "cluster database". This eliminates any crashing or system downtime that can be associated with the back office file server. This technology allows 100% of the information to not only be stored, but also pulled from the local terminal, thus eliminating the need to rely on a separate server for the system to operate.

Tablet POS systems popular for retail solutions are now available for the restaurant industry. Initially these systems were not sophisticated and many of the early systems did not support a remote printer in the kitchen. Tablet systems today are being used in all types of restaurants including table service operations. Most tablet systems upload all information to the Internet so managers and owners can view reports from anywhere with a password and Internet connection. Smartphone Internet access has made alerts and reports from the POS very accessible. Tablets have helped create the Mobile POS system, and Mobile POS applications also include payments, loyalty, online ordering, table side ordering by staff and table top ordering by customers. Regarding the payments, mobile POS can accept all kinds of payment methods from contactless cards, EMV chip-enabled cards, and mobile NFC enabled cards. Mobile POS (AKA mPOS) is growing quickly with new developers entering the market almost on a daily basis.

With the proliferation of low-priced touchscreen tablet computers, more restaurants have implemented self-ordering through a tablet POS placed permanently on every table. Customers can browse through the menu on the tablet and place their orders which are then sent to the kitchen. Most restaurants that have iPad self-order menus include photos of the dishes so guests can easily choose what they want to order. This apparently improves service and saves manpower on the part of the restaurant. However this depends on how intelligently the system has been programmed to be.

As a case in point, some self-ordering systems not requiring staff assistance may not properly recognize a subsequent order from the same customer at a table. As a result, the customer is left waiting and wondering why his second order of food and drink is not being served.

Another example of how intelligent the system can be, is whether an order that has been placed but not yet been processed by the kitchen can be modified by the customer through the tablet POS. For such an unprocessed order the customer should be given the option to easily retrieve the order and modify it on the tablet POS. When the order is being processed this function should be automatically disabled.

Self-ordering systems are not always free completely from intervention by the staff and for some good reasons. For example, some restaurants require that items selected by the customers be attended to and can only be placed by the waiter who has the password required to do so. This prevents fake orders - such as may be entered by playful kids - and subsequent dispute on the items ordered. If alcoholic beverages are ordered, it is necessary for the waiter to verify the customer's age before sending the order.

The technical specifications for implementing such self-ordering system are more demanding than a single cashier-controlled POS station. On the software and hardware side each tablet on a customer table has to be networked to the cashier POS station and the kitchen computer so that both are continually updated on orders placed. The common database that serves this network must also be capable of serving many concurrent users - cashier, customers, kitchen and perhaps a drink bar.

Some databases such as popularly-used Microsoft Access may have the specifications that it is capable of usage by multiple concurrent users.[citation needed] However, under the stress of a POS system, they can fail miserably resulting in constant errors and corruption of data.[citation needed]

POS systems are often designed for a variety of clients, and can be programmed by the end users to suit their needs. Some large clients write their own specifications for vendors to implement. In some cases, POS systems are sold and supported by third-party distributors, while in other cases they are sold and supported directly by the vendor.

The selection of a restaurant POS system is critical to the restaurant's daily operation and is a major investment that the restaurant's management and staff must endure for many years. The restaurant POS system interfaces with all phases of the restaurant operation, and with everyone that is involved with the restaurant including guests, suppliers, employees, managers and owners. The selection of a restaurant POS system is a complex process that should be undertaken by the restaurant owner and not delegated to an employee. The purchase process can be summarized in three steps: Design, Compare and Negotiate. The Design step requires research to determine which restaurant POS features are needed for the restaurant operation. With this information the restaurant owner or manager can Compare various restaurant POS solutions to determine which POS systems meet their requirements. The final step is to Negotiate the price, payment terms, included training, initial warranty and ongoing support costs.[citation needed]

Accounting forensics

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POS systems record sales for business and tax purposes. Illegal software dubbed "zappers" can be used on POS devices to falsify these records with a view to evading the payment of taxes.

In some countries, legislation is being introduced to make cash register systems more secure. For example, the French treasury is estimated to be failing to collect approximately €14 billion of VAT revenue each year. The Finance Bill of 2016 was intended to address some of this loss by making it compulsory for taxpayers to operate on "secure systems". Therefore, from 1 January 2018, all retail businesses in France are required to record customer payments using certified secure accounting software or cash register systems.

A certified cash register system must provide for the (i) incommutable,[clarification needed] (ii) security and (iii) storage and archiving of data. All businesses required to comply must obtain a certificate from the cash register system provider which certifies that the system meets these requirements. This is because VAT taxpayers may need to provide a certificate to the tax authorities showing that their cash management system fulfills the new requirements.

If the business cannot provide this certificate to the tax authorities, they may be fined. And, if the tax authorities can demonstrate fraudulent use of the system, both the business and the software provider can face tax penalties, fines, and criminal sanctions. Certification can be obtained either from: a body accredited by the French Accreditation Committee (Comité français d’accréditation or COFRAC) or the software provider of the cash register system.

Security

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Despite the more advanced technology of a POS system as compared to a simple cash register, the POS system is still vulnerable to employee theft through the sales window. A dishonest cashier at a retail outlet can collude with a friend who pretends to be an ordinary customer. During checkout, the cashier can bypass scanning certain items or enter a lower quantity for some items thus profiting from the "free" goods.

The ability of a POS system to void a closed sale receipt for refund purpose without needing a password from an authorized superior also represents a security loophole. Even a function to issue a receipt with a negative amount which can be useful under certain circumstances, can be exploited by a cashier to easily lift money from the cash drawer.

To prevent such employee theft, it is crucial for a POS system to provide an admin window for the supervisor or administrator to generate and inspect a daily list of sale receipts, especially pertaining to the frequency of cancelled receipts before completion, refunded receipts and negative receipts. This is one effective way to alert the company to any suspicious activity - such as a high number of cancelled sales by a certain cashier - that may be occurring, and to take monitoring action.

To further deter employee theft, the sales counter should also be equipped with a closed-circuit television camera pointed at the POS system to monitor and record all activities.

At the back end, price and other changes like discounts to inventory items through the administration module should be secured with passwords provided to trusted administrators. Any changes made should also be logged and capable of being subsequently retrieved for inspection.

The sale records and inventory are important to the business because they provide useful information to the company in terms of customer preferences, customer membership particulars, what are the top selling products, who are the vendors and what margins the company is getting from them, the company monthly total revenue and cost, among others.

It is important that reports on these matters generated at the administrative back end be restricted to trusted personnel. The database from which these reports are generated should be secured via passwords or via encryption of data stored in the database to prevent copying or tampering.

Despite all such precautions, the POS system can never be entirely watertight in security from internal misuse if a clever, dishonest employee knows how to exploit many of its otherwise useful capabilities.

News reports on POS system hacking show that hackers are more interested in stealing credit card information than anything else. The ease and advantage offered by the ability of a POS system to integrate credit card processing thus have a downside. In 2011, hackers were able to steal credit card data from 80,000 customers because Subway's security and POS configuration standards for PCI compliance - which governs credit card and debit card payment systems security - were "directly and blatantly disregarded" by Subway franchisees.[24]

In June 2016, several hundred of Wendy's fast food restaurants had their POS systems hacked by illegally installed malware.[25] The report goes on to say that "the number of franchise restaurants impacted by these cyber security attacks is now expected to be considerably higher than the 300 restaurants already implicated" and that the "hackers made hundreds of thousands of fraudulent purchases on credit and debit cards issued by various financial institutions after breaching Wendy's computer systems late last year".

These exploits by hackers could only be made possible because payment cards were processed through the POS system allowing the malware to either intercept card data during processing or steal and transmit unencrypted card data that is stored in the system database.

In April 2017, security researchers identified critical vulnerabilities in point of sale systems developed by SAP and Oracle[26] and commented, “POS systems are plagued by vulnerabilities, and incidents occurred because their security drawbacks came under the spotlight.”[27] If successfully exploited, these vulnerabilities provide a perpetrator with access to every legitimate function of the system, such as changing prices, and remotely starting and stopping terminals. To illustrate the attack vector, the researchers used the example of hacking POS to change the price of a MacBook to $1. The security issues were reported to the vendor, and a patch was released soon after the notification. Oracle confirmed[28] security bug affects over 300,000 Oracle POS Systems

In some countries, credit and debit cards are only processed via payment terminals. Thus one may see quite a number of such terminals for different cards cluttering up a sale counter. This inconvenience is offset by the fact that credit and debit card data is far less vulnerable to hackers, unlike when payment cards are processed through the POS system where security is contingent upon the actions taken by end-users and developers.

With the launch of mobile payment, particularly Android Pay and Apple Pay in 2015, it is expected that because of its greater convenience coupled with good security features, this would eventually eclipse other types of payment services – including the use of payment terminals. For mobile payment to go fully mainstream, mobile devices like smartphones that are NFC-enabled must first become universal. This would be a matter of several years from the time of this writing (2017) as more and more models of new smartphones are expected to become NFC-enabled for such a purpose. For instance, iPhone 6 is fully NFC-enabled for mobile payment while iPhone 5 and older models are not. The aforesaid disastrous security risks connected with processing payment card usage through a POS system would then be greatly diminished.

See also

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References

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