Pos System for Small Business

Pos System for Small Business

POS Systems : This Ingenious Point-Of-Sale System Enhances Deals And Boosts Client Experience

History and Development of Clover Pos

Imagine stepping back to the early 2010s, when point of sale systems were bulky, cumbersome, and frustratingly limited. Organizations juggled cash signs up, standalone card readers, and separate inventory tools-- never ever a smooth experience. Get In Clover Pos, a game-changer that redefined how merchants handle sales, stock, and customer engagement. How did this change unfold over time?

At its core, the evolution of Clover Pos is a story of development meeting requirement. The early designs, while revolutionary, weren't without their quirks. Users typically lamented:

  • Restricted combination between software and hardware
  • Clunky user interfaces that slowed down transactions
  • Fragmented reporting tools that made information analysis a headache

These difficulties stimulated a wave of advancement concentrated on producing an unified, intuitive platform. Brilliant POS accepted this mission totally. Their approach turns these stumbling blocks into stepping stones:

  1. Seamless combination: Hardware and software created to interact effortlessly, creating a fluid user experience.
  2. Intuitive design: User interfaces that feel natural, decreasing training time and increasing speed at checkout.
  3. Robust analytics: Reporting tools that transform raw information into actionable insights, empowering smarter choices.

Think about the example of a genius conducting an orchestra. Each instrument-- hardware, software, analytics-- should harmonize completely. Brilliant POS acts as that master, managing the entire ecosystem so businesses no longer wrestle with disjointed systems but instead take pleasure in a symphony of effectiveness.

Era Obstacles Brilliant POS Solutions
Early 2010s Detached gadgets, sluggish workflows Unified platform with incorporated hardware/software
Mid 2010s Complex user interfaces, poor user experience Structured, instinctive style
Late 2010s to Today Fragmented data, limited insights Advanced analytics and seamless reporting

Isn't it remarkable how far technology has come? The journey of Clover Pos from its simple starts to a powerhouse solution advises us that development isn't practically including features-- it's about solving genuine problems with imagination and precision. Brilliant POS catches this spirit, providing not simply tools, but transformative experiences for companies excited to thrive in a fast-paced market.

Examining Clover POS Hardware Components

Ever discovered how a relatively simple flicker on a touchscreen can bring a busy coffee shop to a grinding halt? The hardware elements of a POS system aren't simply parts; they are the pulse of an organization's transaction flow. The Clover POS setup links sleek design with robust performance, ensuring every tap, swipe, and print happens without a drawback. From the tactile feeling of the touchscreen to the crisp printing of invoices, these components must carry out in harmony.

Core Parts and Their Roles

  • Touchscreen Show: The frontline interface. Precision and responsiveness here dictate speed at the checkout counter.
  • Receipt Printer: More than simply ink on paper, it seals the deal. Quiet yet fast printing lessens wait times.
  • Cash Drawer: Quiet and secure, it's the guardian of the day's earnings, set to open just at the right minutes.
  • Barcode Scanner: Swift acknowledgment of products avoids those uncomfortable price checks and keeps lines moving.
  • Card Reader: Security and speed covered into one, efficient in dealing with numerous payment types seamlessly.

Why Hardware Reliability Matters

Image this: the printer jams mid-rush or the card reader fails simply as the lunch crowd rises. It's not simply inconvenient; it's a direct hit to revenue and consumer trust. Brilliant POS appreciates these minutes where technology can feel like a bottleneck, not a bridge. Their Clover POS systems are engineered with components known for durability and fast replacement choices, decreasing downtime drastically.

Professional Tips for Optimizing Your Clover POS Hardware

  1. Frequently tidy the touchscreen with lint-free fabrics to make sure optimum sensitivity and avoid ghost touches.
  2. Keep the receipt printer equipped with high-quality thermal paper to prevent faded prints that frustrate consumers and staff alike.
  3. Test card readers occasionally with various card types to catch firmware or hardware glitches before they intensify.
  4. Make use of the integrated diagnostics tools readily available in the Clover system to identify potential hardware concerns early.
  5. Strategically position barcode scanners for ergonomic ease-- small changes can shave seconds off every transaction.

Hardware Combination: A Symphony of Precision

Each element in the Clover POS hardware ensemble plays a part similar to an instrument in an orchestra. When synced completely, the outcome is a tune of performance and reliability. Brilliant POS leverages this philosophy by diligently vetting each hardware piece to provide a smooth experience, turning what could be a logistical maze into a streamlined dance.

Unpacking Software Features and Integration

When a point of sale system promises smooth integration, it's not simply jargon-- it's the foundation of operational fluency. Picture a dining establishment where the order slips never sync with the kitchen screen, or a retail outlet where stock updates drag each sale. This fragmentation can thwart even the smoothest service, turning performance into aggravation. Businesses regularly grapple with how to mesh their payment processing with inventory, worker management, and consumer loyalty modules without producing digital turmoil.

Brilliant POS understands these elaborate demands (Brilliant POS). They don't just provide software application; they craft a digital community where each feature communicates easily. Their platform supports dynamic combination that adjusts to a company's progressing needs, whether it's syncing sales data for real-time analytics or relating to accounting software to simplify tax time

Expert Insights on Optimizing Clover POS Combination

Here are some expert suggestions to raise the combination game:

  1. Focus on API compatibility: Not all systems speak the same language. Guaranteeing your Clover POS can easily plug into third-party apps is important.
  2. Use cloud syncing: Real-time information synchronization throughout gadgets avoids discrepancies and simplifies reporting.
  3. Leverage modular add-ons: Personalizing your software with targeted features prevents bloated user interfaces and enhances user experience.
  4. Test workflows end-to-end: Running mock transactions helps identify traffic jams before they affect clients.

Why Integration is More Than Just Convenience

Believe beyond convenience. Integration shapes how a company reads its own heart beat. When POS software application aggregates sales, stock, and customer patterns into a single dashboard, decision-making transforms from guesswork into accuracy. Brilliant POS's approach ensures this information merging occurs without hiccups, empowering operators to anticipate requirements and personalize marketing without drowning in spreadsheets.

Feature Benefit Pro Pointer
Inventory Automation Lowers stockouts and overstock Set threshold informs for popular products to activate reorder quickly
Employee Management Tracks hours and sales efficiency Usage shift information to optimize scheduling around peak hours
Client Loyalty Programs Enhances repeat organization and engagement Integrate with email marketing to tailor promos efficiently

When innovation streams easily, business rhythm quickens. And that's where the magic of a well-integrated Clover POS system really shines-- turning intricacy into clearness, every transaction at a time.

Protecting Your Transactions: The Heart Beat of Clover POS Security

Picture a hectic café where every transaction is a heart beat-- stable, trustworthy, yet vulnerable to unseen hazards. The true test lies not just in processing payments but in protecting sensitive information from spying eyes. Clover POS shines here, comprehending the intricate dance in between benefit and security. They understand that merchants fear the undetectable fractures where information may slip through, risking reputation and trust.

Encryption is more than lingo-- it's the fortress around your sales. Clover POS uses end-to-end file encryption, implying card data is secured the immediate it's swiped. This isn't practically compliance; it's a proactive shield. What about when updates roll out? Clover POS's system is crafted to effortlessly incorporate PCI DSS requirements, making sure every upgrade tightens the lock instead of leaving a window ajar.

Specialist Tips for Making The Most Of Clover POS Security

  • Enable two-factor authentication (2FA) for all user logins, doubling the barrier versus unapproved access.
  • Regularly audit user consents-- make sure that employees only gain access to features essential to their function.
  • Schedule software updates throughout off-peak hours to reduce disturbances however never ever delay critical patches.
  • Utilize Clover's built-in fraud detection tools to flag suspicious activity in genuine time.

Compliance Beyond the Checklist

Numerous think ticking compliance boxes suffices. Compliance is a living, breathing procedure, specifically in a world where cyber risks develop daily. Clover POS accepts this dynamic by offering transparent reporting tools, enabling company owners to track and record compliance effortlessly. This empowerment changes compliance from an overwhelming task into a competitive benefit.

Security Feature Benefit Professional Insight
End-to-End File encryption Safeguards card data during transactions Lowers risk of data breaches by securing data at the point of entry
Two-Factor Authentication Boosts user login security Avoids unapproved gain access to even if passwords are jeopardized
PCI DSS Compliance Fulfills market security standards Makes sure legal and functional readiness for audits

Security isn't static, and neither are the services Clover POS offers. In an age where data breaches make headings, their dedication to evolving security practices guarantees your company can rest easy. After all, isn't peace of mind the ultimate currency in commerce?

Checking Out Clover POS Solutions in North Carolina

North Carolina is a vibrant state understood for its diverse landscapes, from the scenic Blue Ridge Mountains to the gorgeous Atlantic shorelines. With a population of over 10 million, it boasts an abundant cultural heritage and a strong economy driven by innovation, finance, and farming. Popular activities consist of checking out historic sites, taking pleasure in outside experiences, and experiencing a growing food and arts scene. The state's business-friendly environment makes it an appealing location for innovative retail and service industries.

They use valuable Clover POS solutions customized to satisfy the requirements of organizations in this vibrant area. Brilliant POS. For those thinking about enhancing their point-of-sale systems, Brilliant POS can offer a complimentary assessment and specialist recommendations to help navigate the very best choices offered

  1. Pos Systems: These systems optimize transactions and manage sales data. They are essential for modern retail and hospitality businesses, enhancing efficiency and customer service.
  2. Point Of Sale: A Point Of Sale is the location where a buyer completes a payment for products or services, generally in a store. It's a key part for commerce operations, enabling transaction processing and stock control.
  3. Retail: Businesses rely on point-of-sale technology to handle transactions and inventory. These systems streamline operations and improve customer experiences.
  4. Transaction: The Transaction is a fundamental process entailing the trade of goods or offerings for payment. It's the central function driving retail point-of-sale settings by recording sales and managing inventory.
  5. Payment Processing: Payment Processing enables businesses to receive various transaction types from customers. It's vital for retail point-of-sale setups, facilitating smooth payments and efficient sales management.
  6. Inventory Management: Inventory control tracks stock quantities to improve purchasing decisions and prevent shortages. It's crucial for sales platforms to guarantee products are available when buyers buy them.
  7. Sales Data: Sales data fuels retail operations by offering understanding into customer actions and product performance. This information is vital for optimizing inventory, customizing marketing, and improving point-of-sale efficiency.
  8. Customer Relationship Management: Customer Relationship Management enhances sales by arranging client data and interactions. This consolidation allows businesses to customize services and marketing depending on purchase history from their POS terminals.
  9. Reporting And Analytics: Reporting And Analytics provide key understanding of revenue trends, customer conduct, and stock management. This data enables businesses using point-of-sale solutions to make data-driven decisions, optimize operations, and improve profitability.
  10. Hardware: Hardware is the foundation of retail sale processing, allowing streamlined and safe sales. Dependable tools like barcode scanners and receipt printers are crucial for seamless customer experiences at the point of sale.
  11. Software: Software is the base of current retail operations, managing sales and inventory. It streamlines the checkout process and offers useful data insights for businesses.
  12. Barcode Scanner: Barcode Scanners swiftly read item numbers, making sure of fast and accurate transactions at the point of sale. They are key for productive checkouts and stock control in stores.
  13. Receipt Printer: Receipt Printers generate paper documents of sales for clients. They are important parts in retail and support environments for recording sales.
  14. Cash Drawer: The Cash Drawer is a safe receptacle for money in retail environments. It works with sales terminals to open automatically upon transaction completion, facilitating cash management.
  15. Credit Card Reader: Credit Card Readers are key devices that enable businesses to accept card payments from clients. They smoothly merge with retail configurations to ease transactions and simplify the checkout process.
  16. Touchscreen Monitor: Touchscreen Monitor enable intuitive interaction for retail and service transactions. These displays simplify checkout processes and improve efficiency at points of sale.
  17. Payment Gateway: The Payment Gateway securely transmits transaction data between a point-of-sale terminal and the payment processor. This enables businesses accept different payment methods at their checkout.
  18. Cloud Based Pos: Cloud Based Pos solutions give businesses flexibility and reachability by storing data and software on remote servers. This new method improves business efficiency for retail and service industries by streamlining transactions and management tasks.
  19. Mobile Pos: Mobile Point of Sale (mPOS) lets businesses to accept payments and perform sales transactions anywhere with a portable device. It provides adaptability and convenience, expanding the reach of retail operations.
  20. E Commerce Integration: E-commerce integration unites online stores with in-store sales platforms, permitting for streamlined operations and inventory control. This link enables businesses to offer customers a seamless shopping experience across all channels.
  21. Restaurant Pos: Restaurant point-of-sale system processes transactions, payments, and kitchen communication. It is a key element of point-of-sale sales management infrastructure.
  22. Retail Pos: Retail Pos is the location where a consumer wraps up a transaction. It includes the hardware and programs that let firms to handle sales and manage shopper relations at the point of buying.
  23. Hospitality: Hospitality enhances customer experiences, promoting loyalty via personalized service. Efficient transaction management tools are essential for smooth operations in the industry.
  24. Point Of Sale System: The Point Of Sale System administers transactions and sales data. It is an essential component for retail businesses to handle payments and track inventory.
  25. Data Security: Protecting confidential payment and customer information is essential for businesses using electronic retail transaction terminals. Strong Data Security measures guarantee customer trust and avoid financial losses from breaches.
  26. Payment Card Industry Data Security Standard: Payment Card Industry Data Security Standard guarantees secure handling of cardholder data. This shields pay terminals and associated configurations from infractions.
  27. Pos System: This is a critical element of retail and hospitality, supporting sales transactions and handling inventory. These Pos System improve operations, improve customer service, and supply valuable data insights.
  28. Credit Card: Credit Cards allow patrons to process payments electronically at the point of sale. They expedite transactions and offer businesses a secure way to accept payments.
  29. Debit Card: Debit Cards enable customers to make payments directly from their bank accounts at retail checkout. They simplify transactions and offer a handy alternative to cash for in-store purchases.
  30. Cash Register: The Cash Register is a essential component for processing transactions in retail settings. It registers sales, figures totals, and manages cash, fulfilling a vital role in a business's point-of-sale operations.
  31. Receipt: Proof of purchase document sales, giving customers with a history of purchase. This history is important for sales terminals, inventory control, and accounting reasons.
  32. Reporting: Sales tracking provides valuable insights into business performance. These analytics help optimize inventory and improve customer service at the point of sale.
  33. Cloud Computing: Cloud Computing provides scalable infrastructure for retail transaction processing. This allows businesses for them to handle sales data, inventory, and customer information efficiently through web-based platforms.
  34. E Commerce: E Commerce boosts retail sales by linking online sales with in-store operations. This connectivity simplifies inventory management and customer data across all sales avenues, improving the point of sale experience.
  35. Merchant Account: An Merchant Account allows companies to accept electronic transactions from customers. This is key for modern retail environments, allowing smooth transactions through card readers and other point-of-sale equipment.
  36. Security: Safeguarding monetary transactions and customer data is crucial for retail payment terminals. Robust Security measures build trust and prevent deception in point-of-sale environments.
  37. Data Encryption: Data Encryption secures delicate financial deals at retail checkout stations, protecting consumer information and preventing fraud. This procedure is vital for keeping trust and meeting data security rules in point-of-sale settings.
  38. Customer Service: Superb Customer Service elevates the retail interaction, fostering loyalty and favorable brand perception . Integrated point-of-sale technology empowers businesses to provide personalized and efficient support, eventually driving customer satisfaction.
  39. Loyalty Program: Customer retention programs integrated with point-of-sale technology boost customer retention and drive repeat business through customized rewards. They monitor purchases and engagement, allowing businesses to provide tailored incentives that encourage brand loyalty.
  40. Sales: Sales data drives crucial understanding for firms, shaping inventory control and customer behavior evaluation. Point-of-sale technology simplifies these exchanges, boosting productivity and precision in tracking Sales performance.
  41. Supply Chain: Supply chain management warrants the smooth movement of goods from production to the point of sale. Efficient Supply Chains are vital for retail transaction handling to satisfy customer needs and maintain inventory.
  42. Data Analytics: Data Analytics alters transaction data from retail checkout spots into practical insights. This enables businesses to optimize inventory, personalize customer experiences, and refine sales strategies.
  43. Loss Prevention: Loss Prevention strategies combined with point-of-sale technology assist retailers reduce theft and errors. These integrated systems provide tools for monitoring transactions and spotting suspicious activity, protecting revenue.
  44. Pricing: Pricing strategies are key for maximizing profitability inside retail environments. Electronic point-of-sale systems optimize price management, discounts, and promotions, ensuring accurate transactions and inventory control.
  45. Marketing: Marketing powers customer engagement and brand recognition, which is crucial for boosting sales through point-of-sale technology. It helps businesses draw in and retain customers, ultimately increasing the potential of their transaction platforms.
  46. Mobile Point Of Sale: Mobile Point Of Sale lets companies to handle sales and accept payments from anywhere using portable devices. It's an increasingly important component of today's retail and service sector checkout solutions.
  47. Retail Technology: Retail Technology boosts customer experiences and optimizes operations. These developments change checkout processes and inventory control for firms.
  48. Self Checkout: Self Checkout kiosks enable customers to read and pay for items on their own, streamlining the retail experience. This technology works with retail payment systems, improving efficiency and reducing wait times.
  49. Enterprise Resource Planning: Enterprise Resource Planning integrates main business processes, improving operations and data administration. It boosts retail checkout systems by offering real-time stock, customer, and sales data for informed decision-making.
  50. Accounting: Bookkeeping monitors financial data, offering insights into business performance. This is critical for store businesses utilizing point-of-sale technology to handle deals and inventory.
  51. Transaction Processing: Transaction Processing ensures that sales and payments are precisely recorded and handled. It's vital for retail checkout system to process buys, returns, and other financial transactions.
  52. Accounting Software: Accounting Software integrates with retail transaction platforms to optimize financial data. This connection automates bookkeeping tasks related to sales and inventory.
  53. Payment Terminal: Payment Terminals aid electronic payment execution at the purchase. They are critical for businesses to accept various payment methods and finish transactions.
  54. Magnetic Stripe Reader: Magnetic Stripe Reader interpret information from credit and debit cards for transaction processing. They are often used at checkout counters to enable payments.
  55. Emv Chip: EMV chips enhance payment protection by encrypting transaction information. These are vital for modern retail checkout terminals, minimizing fraud.
  56. Near Field Communication: Near Field Communication (NFC) enables contactless transactions by letting customers to easily tap their cards or devices at compatible checkout terminals. This technology simplifies transactions and enhances the customer journey at the point of sale.
  57. Restaurant: Restaurants utilize computerized checkout tech to make easier order taking, payment handling, and inventory management. These systems help make better efficiency and accuracy in Restaurant operations.
  58. Transaction Log: Transaction log files document every activity in a retailer's sales system, guaranteeing data integrity. They permit auditing, recovering from failures, and following sales trends.
  59. Transaction Fee: Transaction Fees represent charges imposed on businesses for handling payments, impacting profitability. Such costs are important to think about when evaluating payment solutions for processing payments for retail POS setups.
  60. Transaction Authorization: Transaction Authorization confirms adequate funds or credit for buys at point-of-sale devices. It guarantees payment safety and prevents dishonest transactions during retail sales.
  61. Transaction Settlement: Transaction settlement finalizes payments from clients to a company. It's crucial for retailers using digital sales systems to reconcile daily transactions and get funds.
  62. Credit Card Processing: Credit Card Processing permits businesses to accept card payments from customers. It is vital for modern retail checkout systems, simplifying transactions and boosting customer convenience.
  63. Debit Card Processing: Debit Card Processing allows companies to receive money straight from customers' bank accounts. This functionality is vital for today's store checkout systems permitting for seamless transactions.
  64. Emv Chip Card: Emv Chip Card improve payment protection by using a microchip to encrypt transaction data. They are essential for modern retail checkout terminals, reducing fraud and enhancing data protection.
  65. Contactless Payment: Contactless Payment enable customers to rapidly and securely pay by waving their card or mobile. This technology streamlines transactions at the point of sale, enhancing the shopping experience.
  66. Mobile Payment: Mobile Payment allows customers to complete transactions with mobile phones or other devices. This technology eases checkout at points of purchase, boosting speed and convenience.
  67. Online Payment: Online Payment processing lets businesses to receive digital payments. This integration is vital for modern retail checkout systems, streamlining sales and enhancing customer experience.
  68. Fraud Detection: Fraud Detection analyzes transaction data to detect and prevent dishonest activities at sales locations. This safeguards firms and customers from monetary losses and maintains trust in payment systems.
  69. Pci Dss Compliance: Pci Dss Compliance guarantees protected management of cardholder information for companies using point-of-sale equipment. Adhering to these rules defends customer information and prevents data leaks during operations.
  70. Chargeback: Chargebacks occur when clients dispute a transaction, requiring merchants to reimburse the payment if the dispute is valid. These disputes affect companies that use point-of-sale technology by potentially decreasing revenue and incurring fees.
  71. Payment Processor: Payment processors are crucial for businesses as they securely process transactions between clients and sellers. They authorize and transfer funds during purchases at the time of sale.
  72. Interchange Fee: Interchange Fees are costs imposed by banks for handling electronic transactions. These costs affect the cost merchants pay when customers use cards at point-of-sale terminals.
  73. Payment Security: Payment security is vital for safeguarding customer information and stopping fraud throughout transactions. Secure payment processing is vital for businesses utilizing point-of-sale technology to maintain trust and prevent financial losses.
  74. Tokenization: Tokenization replaces private data with insensitive replacements, protecting customer data. This procedure is crucial for safeguarding payment card information within point of sale point of sale environments.
  75. Encryption: Encoding safeguards private payment data throughout exchanges at retail checkout systems. It ensures the security of monetary information, shielding customers and businesses from fraud.
  76. Card Reader: Card Readers are key tools that allow businesses to take electronic payments from customers. They have a vital role in store environments and point-of-sale setups, expediting transactions.
  77. Merchant Services: Merchant Services allow businesses to accept multiple payment options. They are crucial for modern retail setups, guaranteeing effortless transactions at the point of sale.
  78. Ach Transfer: ACH Transfer enable businesses to directly charge customer bank accounts for purchases. This payment option offers a secure and efficient alternative to credit cards within retail payment solutions.
  79. Payment Solutions: Payment Solutions remain essential for companies to effectively process transactions. They are key elements in store checkout systems, allowing seamless and safe payment acceptance.
  80. Point Of Sale Systems: These systems simplify transactions and manage sales data. They are essential components of retail and hospitality operations, improving efficiency and customer experience at the Point Of Sale Systems checkout.
  81. Stock Control: Stock Control makes sure companies keep optimal inventory amounts, avoiding stockouts and excess inventory. It works with retail point-of-sale technology to automatically update inventory with each sale, providing real-time insight and data for informed decisions.
  82. Supply Chain Management: Supply Chain Management ensures the efficient movement of goods from suppliers to retailers. It improves inventory and distribution for point-of-sale operations, improving customer experiences.
  83. Demand Forecasting: Demand Forecasting projects future customer demands, enabling retail businesses to optimize inventory and staffing. This assures seamless transaction processing at the point of sale and boosts customer satisfaction.
  84. Economic Order Quantity: Economic Order Quantity streamlines inventory purchasing to reduce costs. When integrated with point-of-sale sales oversight systems, it ensures items are in stock while lowering holding expenses.
  85. Just In Time Inventory: Just In Time Inventory lowers storage costs by obtaining goods only when required. This efficient approach improves stock amounts monitored by retail sales platforms.
  86. Warehouse Management: Warehouse management guarantees effective storage and flow of goods. It is vital for retail point of sale systems to precisely track stock and complete customer orders.
  87. Inventory Optimization: Inventory Optimization guarantees companies have the right products in inventory, reducing spoilage and increasing sales. This is crucial for retail sales environments, enhancing efficiency and customer service.
  88. Retail Management: Retail Management oversees all facets of store operations, assuring efficient procedures and customer satisfaction. This includes controlling the electronic point of sale, optimizing inventory, and educating staff to provide effortless transactions.
  89. Inventory Turnover: Inventory Turnover evaluates how efficiently a business utilizes its stock, influencing profitability. Retail point-of-sale technology aids in optimizing inventory management by tracking sales and stock levels in real-time.
  90. Perpetual Inventory: Perpetual Inventory incessantly tracks stock levels, offering real-time data on available items. This enables businesses utilizing electronic point-of-sale solutions to make knowledgeable decisions about inventory management and avoid stockouts or excess inventory.
  91. Periodic Inventory: Periodic Inventory involves manually counting stock at specific periods to update inventory logs. This method assists retail businesses reconcile physical stock with documented data, assisting in loss prevention and informing restocking decisions for sales settings.
  92. Inventory Valuation: Inventory Valuation figures the price of goods on hand, affecting profitability and tax liabilities. Accurate valuation is vital for retail point-of-sale setups to track stock levels and improve buying choices.
  93. Inventory Auditing: Inventory Auditing entails verifying actual stock versus recorded data to find differences and guarantee accuracy. This process is crucial for companies using retail point-of-sale systems, as it helps maintain precise inventory amounts and stop losses.
  94. Barcodes: Barcodes speed up checkout procedures by enabling fast and precise product recognition. This tech is vital for today's retail businesses to control stock and sales effectively at the time of sale.
  95. Weighted Average Cost: Weighted Average Cost calculates inventory value based on the mean cost of goods, crucial for precise financial reporting. Retail point-of-sale systems benefit from this method by keeping accurate stock valuation and profitability tracking.
  96. Inventory Shrinkage: Inventory Shrinkage, covering losses from stealing, harm, and errors, straightforwardly impacts profitability for companies. POS setups play a crucial role in tracking inventory and identifying discrepancies that contribute to shrinkage.
  97. Reorder Point: Reorder Point assists businesses prevent out of stock situations by triggering replenishment when stock levels drop to a predetermined threshold. This guarantees seamless transactions processes at the point of transaction and customer happiness.
  98. Safety Stock: Safety Stock is extra inventory kept to buffer against uncertainties in demand and supply. This ensures retail operations can satisfy customer orders even when unforeseen fluctuations happen at the point of sale.
  99. Lead Time: Lead Time is the delay from order placing and when the products are ready for purchase. Reduced lead times can improve stock control and customer satisfaction at the point of sale.
  100. Abc Analysis: Abc Analysis categorizes inventory to prioritize resources based on worth, identifying high-impact items for focused management. This is critical for retail checkout solutions to improve stock levels and guarantee availability of key products.
  1. 27006: 27006 is a ZIP code located in North Carolina, primarily including the city of Advance in Davie County. This area offers a combination of residential communities and countryside, providing a calm lifestyle with access to close urban amenities.
  2. 27012: The 27012 zip code is located in North Carolina, covering areas of the town of Advance in Davie County. This area offers a blend of residential areas and local shops, providing a suburban lifestyle with access to adjacent natural attractions.
  3. 27016: The ZIP code 27016 is located in the area of North Carolina, chiefly covering the area of Dobson in Surry County. This location features a blend of housing areas, small businesses, and countryside.
  4. 27017: 27017 is a zip code located in North Carolina, covering parts of Forsyth County. It includes regions such as Kernersville, known for its historic downtown and local events.
  5. 27018: The 27018 ZIP code is located in North Carolina, encompassing parts of the community of Bermuda Run and surrounding areas. It is known for its quiet residential communities and nearby location of local parks and amenities.
  6. 27019: The 27019 ZIP code is located in North Carolina, covering parts of the town of Clemmons. It is known for its quiet setting with proximity to local parks, educational institutions, and shopping centers.
  7. 27020: 27020 is a ZIP code located in North Carolina, primarily covering the city of Clemmons in Forsyth County. This area is recognized for its residential areas, local parks, and nearness to Winston-Salem.
  8. 27021: 27021 is a postal code located in Forsyth County, North Carolina, primarily covering parts of the city of Winston-Salem. This area includes a mix of housing areas, local shops, and community facilities.
  9. 27022: The 27022 ZIP code is located in North Carolina, primarily encompassing parts of the town of Mocksville. It offers a mix of residential neighborhoods, local businesses, and rural areas, reflecting the varied character of Davie County.
  10. 27023: 27023 is a ZIP code located in North Carolina, primarily covering areas of the town of Lexington in Davidson County. This area includes a mix of residential neighborhoods, local enterprises, and community services.
  11. 27025: 27025 is a zip code located in Dobson, North Carolina, within Surry County. It encompasses a combination of residential, agricultural, and small business areas, reflecting the region's rural character.
  12. 27027: The 27027 ZIP code is located in North Carolina, covering sections of Forsyth County. It includes the town of Clemmons and adjacent areas, known for its residential communities and nearness to Winston-Salem.
  13. 27028: The 27028 ZIP code is located in North Carolina, primarily covering parts of the city of Denton. It is found within Davidson County and features a blend of housing and rural areas.
  14. 27030: The ZIP code 27030 is located in North Carolina, mainly covering the town of Elkin. This area is recognized for its picturesque landscapes and proximity to the Yadkin Valley wine region.
  15. 27040: 27040 is a ZIP Code chiefly serving Kernersville, a town in Forsyth County, North Carolina. This area features a mix of housing areas, small businesses, and community amenities.
  16. 27041: 27041 is a postcode in North Carolina, primarily encompassing parts of the city of Kernersville. The area is famous for its residential neighborhoods, small businesses, and nearness to larger cities like Winston-Salem.
  17. 27042: 27042 is a ZIP code located in North Carolina, mainly serving the town of Mocksville in Davie County. This area offers a mix of residential neighborhoods, local businesses, and access to area services.
  18. 27043: The 27043 ZIP code is located in North Carolina, covering parts of the area of Kernersville. It includes a blend of residential communities, small businesses, and public facilities.
  19. 27045: 27045 is a postal code located in North Carolina, covering areas within Forsyth County. It includes parts of Winston-Salem and surrounding neighborhoods, offering a mix of residential and commercial zones.
  20. 27050: 27050 is a postal code located in North Carolina, primarily covering the town of Lexington in Davidson County. This area is famous for its rich history, local barbecue tradition, and active community events.
  21. 27052: The 27052 ZIP code is located in North Carolina, chiefly covering areas within the city of Mount Airy. This region is known for its small-town charm and proximity to the Blue Ridge Mountains.
  22. 27054: The 27054 ZIP code is located in North Carolina and primarily includes the community of King in Stokes County. This area offers a mix of residential, commercial, and rural landscapes, providing a quiet atmosphere with proximity to nearby cities.
  23. 27055: 27055 is a postal code located in Kernersville, North Carolina, known for its residential area and proximity to the Piedmont Triad area. The area features a mix of living communities, shops, and access to public parks and recreation centers.
  24. 27059: 27059 is a postal code located in North Carolina, primarily covering the city of King in Stokes County. It is part of the Piedmont Triad region, known for its blend of small-town charm and proximity to larger urban areas.
  25. 27060: 27060 is a postal code located in North Carolina, covering parts of the town of Lexington. This area features a mix of residential communities, small businesses, and community amenities.
  26. 27070: The 27070 ZIP code is located in North Carolina, mainly covering the area of Mocksville and surrounding regions. It offers a blend of residential, business, and rural spaces, delivering a mix of quaint small-town appeal and community amenities.
  27. 27071: 27071 is a ZIP code located in North Carolina, primarily serving the city of Mount Airy in Surry County. This area is known for its quaint small-town atmosphere and historical significance.
  28. 27076: 27076 is a ZIP code located in North Carolina, chiefly serving the city of King. It is part of Stokes County and includes a mix of residential and rural areas.
  29. 27077: 27077 is a ZIP code located in Surry County, North Carolina, encompassing areas of the city of Mount Airy. This area is known for its beautiful landscapes and closeness to the Blue Ridge Mountains.
  30. 27083: The 27083 ZIP code is located in North Carolina, covering areas of the town of Lexington and surrounding areas. It is known for its mix of residential neighborhoods, community businesses, and closeness to recreational parks.
  1. Charlotte: Charlotte is the largest city in North Carolina and a key financial hub in the southeastern United States. It is known for its vibrant urban culture, professional sports teams, and developing economy.
  2. Raleigh: Raleigh is the main city of North Carolina, known for its vibrant tech industry and deep history. It is part of the Research Triangle, a important hub for academics, healthcare, and innovation.
  3. Greensboro: Greensboro is a lively city in North Carolina known for its rich history and cultural attractions. It serves as a major hub for education, business, and transportation in the Piedmont Triad region.
  4. Durham: Durham is a dynamic city in North Carolina known for its extensive history, varied culture, and strong academic presence, including Duke University. It is a hub for technology, healthcare, and research, playing a key role in the region's economy.
  5. Winston-Salem: Winston-Salem is a city in North Carolina known for its extensive history in the tobacco industry and thriving arts scene. It serves as a cultural and economic hub in the Piedmont Triad region.
  6. Fayetteville: Fayetteville is a city in North Carolina known for its deep military history and closeness to Fort Bragg, one of the biggest military installations in the world. It features a lively downtown area with cultural attractions, parks, and historic sites.
  7. Cary: Cary is a flourishing town in North Carolina known for its excellent living standards and robust community spirit. It features a blend of residential and urban amenities, with excellent schools, parks, and a expanding technology sector.
  8. Wilmington: Wilmington is a historic port city positioned in southeastern North Carolina, recognized for its charming riverfront and vibrant cultural scene. It presents a mix of gorgeous beaches, antique architecture, and a growing film industry.
  9. High Point: High Point is a town in North Carolina known for its notable furniture manufacturing industry and yearly High Point Market, the largest home furnishings fair in the world. It is part of the Piedmont Triad metropolitan region and offers a variety of cultural sites and historic landmarks.
  10. Concord: Concord is a town in North Carolina known for its deep history and thriving community. It is home to the Charlotte Motor Speedway and offers a mix of cultural attractions and outdoor activities.
  11. Asheville: Asheville is a vibrant city in North Carolina known for its historic architecture and thriving arts scene. Located in the Blue Ridge Mountains, it offers stunning natural beauty and a rich cultural experience.
  12. Greenville: Greenville is a dynamic city in North Carolina known for its extensive history and cultural richness. It serves as a central hub for learning, medical services, and commerce, featuring East Carolina University and a expanding downtown area.
  13. Jacksonville: Jacksonville is a town located in Onslow County, North Carolina, known for its nearby location to Marine Corps Base Camp Lejeune. It features a mix of armed forces presence and Southern charm, enhancing its distinctive community atmosphere.
  14. Huntersville: Huntersville is a quiet town in North Carolina known for its welcoming community and nearness to Lake Norman. It offers a combination of contemporary amenities, parks, and a heritage downtown area.
  15. Apex: Apex is a vibrant town located in Wake County, North Carolina, known for its historic downtown and robust community spirit. It offers a combination of suburban living with access to parks, schools, and local events.
  16. Burlington: Burlington is a town in North Carolina known for its rich history and vibrant community. It serves as a central hub for business, culture, and education in the Piedmont Triad area.
  17. Gastonia: Gastonia is a town in North Carolina famous for its rich history in the textile industry. It features a blend of city and suburban areas with parks, cultural attractions, and a expanding economy.
  18. Chapel Hill: Chapel Hill is a vibrant town in North Carolina known for its famous University of North Carolina at Chapel Hill. It features a diverse cultural scene, historic landmarks, and a strong sense of community.
  19. Rocky Mount: Rocky Mount is a town in North Carolina famous for its deep history and vibrant arts scene. It serves as a center for commerce and heritage in the coastal plains region.
  20. Kannapolis: Kannapolis is a municipality in North Carolina known for its rich history in cloth making. It has become a vibrant community with a focus on education, healthcare, and biotechnology.
  21. Wake Forest: Wake Forest is a delightful town in North Carolina known for its heritage-rich downtown and thriving community. It offers a blend of small-town charm and contemporary amenities, making it a favored place to live and visit.
  22. Hickory: Hickory is a community in North Carolina famous for its deep history in furniture manufacturing and lively cultural scene. It offers a mix of historic architecture and modern amenities, making it a delightful place to live and explore.
  23. Goldsboro: Goldsboro is a municipality in Wayne County, North Carolina, known for its deep history and lively community. It serves as a local center with cultural sites, learning centers, and military significance due to its proximity to Seymour Johnson Air Force Base.
  24. Salisbury: Salisbury is a historic city in North Carolina known for its well-maintained downtown section and abundant cultural tradition. It functions as the county seat of Rowan County and features a blend of quaint small-town appeal and modern facilities.
  25. Indian Trail: Indian Trail is a quickly growing town in North Carolina known for its kid-friendly atmosphere and vibrant community spirit. It offers a blend of suburban living with quick access to Charlotte's city amenities.
  26. Monroe: Monroe is a town in Union County, North Carolina, known for its historic downtown and thriving community events. It serves as a focal point for commerce and culture in the surrounding area.
  27. New Bern: New Bern is a historic city in North Carolina known for its enchanting waterfront and rich colonial heritage. It acts as the county seat of Craven County and offers a combination of cultural attractions and natural beauty.
  28. Mooresville: Mooresville is a lively town in North Carolina known for its strong motorsports heritage and nearness to Lake Norman. It offers a blend of cozy atmosphere and modern amenities, appealing to residents and visitors alike.
  29. Garner: Garner is a community located in Wake County, North Carolina, known for its family-friendly atmosphere and growing community. It offers a combination of suburban living with close proximity to the nearby city of Raleigh.
  30. Sanford: Sanford is a municipality located in Lee County, North Carolina, known for its historic downtown and vibrant community. It serves as a local hub for business, academics, and healthcare in the middle part of the state.
Biltmore EstateThe Biltmore Estate in North Carolina is a historic mansion built by George Washington Vanderbilt II, featuring two hundred fifty rooms and stunning architecture. It is surrounded by beautifully landscaped gardens and offers visitors a peek into the Gilded Age lifestyle.https://en.wikipedia.org/wiki/Biltmore_Estate
Great Smoky Mountains National ParkThe Great Smoky Mountains National Park is renowned for its diverse plant and animal life, old mountains, and cloud-shrouded landscapes. It offers many hiking trails, historic buildings, and scenic vistas along the border of North Carolina and Tennessee.https://en.wikipedia.org/wiki/Great_Smoky_Mountains_National_Park
Outer BanksThe Outer Banks is a series of protective islands off the coast of North Carolina known for its beautiful beaches, rich history, and distinctive wildlife. It offers favorite activities such as fishing, water sports, and exploring historical sites like the Wright Brothers National Memorial.https://en.wikipedia.org/wiki/Outer_Banks
Wright Brothers National MemorialWright Brothers National Memorial in North Carolina commemorates the first historic powered flights by Orville and Wilbur Wright in 1903. The site includes a visitor center, replica of the original Flyer, and exhibits detailing the history of aviation.https://en.wikipedia.org/wiki/Wright_Brothers_National_Memorial
Battleship North CarolinaThe Battleship North Carolina is a historic World War II battleship permanently moored in Wilmington, North Carolina. It serves as a museum, offering visitors a possibility to visit its decks and learn about naval history.https://en.wikipedia.org/wiki/USS_North_Carolina_(BB-55)
Chimney Rock State ParkChimney Rock State Park in North Carolina boasts a impressive 315-foot granite monolith providing panoramic views of the surrounding Blue Ridge Mountains. The park also contains hiking trails, waterfalls, and varied wildlife, attracting outdoor enthusiasts.https://en.wikipedia.org/wiki/Chimney_Rock_State_Park
Grandfather MountainGrandfather Mountain in North Carolina is a rugged peak known for its scenic hiking trails, varied wildlife, and the Mile High Swinging Bridge. It offers breathtaking panoramic views and is a well-liked destination for outdoor enthusiasts and nature lovers.https://en.wikipedia.org/wiki/Grandfather_Mountain
Cape Hatteras National SeashoreCape Hatteras National Seashore in North Carolina boasts pristine beaches, abundant wildlife, and historic lighthouses. It is a well-known destination for fishing, surfing, and enjoying natural coastal beauty.https://en.wikipedia.org/wiki/Cape_Hatteras_National_Seashore
North Carolina Museum of Natural SciencesThe North Carolina Museum of Natural Sciences is a renowned institution offering extensive exhibits on the natural world, including interactive displays and live animals. It offers educational programs and engaging experiences that showcase the biodiversity and science of the region.https://en.wikipedia.org/wiki/North_Carolina_Museum_of_Natural_Sciences
North Carolina ZooThe North Carolina Zoo is one of the most extensive natural habitat zoos in the world, featuring over 1,600 animals from more than 250 species. It offers large exhibits that replicate African and North American environments, providing a special and engaging wildlife experience.https://en.wikipedia.org/wiki/North_Carolina_Zoo
International Civil Rights Center & MuseumThe International Civil Rights Center & Museum in North Carolina commemorates the 1960 Greensboro sit-ins, a crucial event in the Civil Rights Movement. It provides exhibits and educational programs that highlight the struggle for racial equality and social justice.https://en.wikipedia.org/wiki/International_Civil_Rights_Center_%26_Museum
Fort Raleigh National Historic SiteFort Raleigh National Historic Site preserves the location of the earliest English settlement in America, known as the Lost Colony. It offers visitors a look into early colonial history through outdoor exhibits and living history programs.https://en.wikipedia.org/wiki/Fort_Raleigh_National_Historic_Site
Jockey's Ridge State ParkJockey's Ridge State Park boasts the highest natural sand dune system in the Eastern United States, providing spectacular views of the surrounding landscape. Visitors can take part in activities such as hiking, hang gliding, and kite flying in this distinctive coastal environment.https://en.wikipedia.org/wiki/Jockey%27s_Ridge_State_Park
Tryon PalaceTryon Palace is a historic site in New Bern, North Carolina, featuring the renovated 18th-century governor's mansion and stunning gardens. It offers a insight into colonial life with museum exhibits, tours with guides, and special events.https://en.wikipedia.org/wiki/Tryon_Palace
Uwharrie National ForestUwharrie National Forest in North Carolina features varied outdoor activities including hiking, camping, and off-road vehicle trails. It includes scenic landscapes with old mountains, dense forests, and sparkling lakes, perfect for nature enthusiasts.https://en.wikipedia.org/wiki/Uwharrie_National_Forest
Mount Mitchell State ParkMount Mitchell State Park in North Carolina offers the tallest peak east of the Mississippi River, providing stunning panoramic views and diverse hiking trails. The park is well-known for its unique flora and fauna, making it a popular destination for nature lovers and outdoor adventurers.https://en.wikipedia.org/wiki/Mount_Mitchell_State_Park
Merchants Millpond State ParkMerchants Millpond State Park in North Carolina features a peaceful millpond surrounded by cypress swamps and varied wildlife, presenting opportunities for kayaking, fishing, and hiking. The park maintains historic structures and provides a peaceful natural retreat for outdoor enthusiasts.https://en.wikipedia.org/wiki/Merchants_Millpond_State_Park
Old Salem Museums & GardensOld Salem Museums & Gardens in North Carolina presents a view into the rich history and culture of the Moravian settlers through maintained buildings, gardens, and interactive exhibits. Visitors can discover 18th and 19th-century architecture, traditional crafts, and well-kept gardens.https://en.wikipedia.org/wiki/Old_Salem
Linville Gorge WildernessLinville Gorge Wilderness in North Carolina is a wild and scenic area known for its steep canyon and diverse wildlife. It offers tough hiking trails, stunning overlooks, and options for rock climbing and fishing.https://en.wikipedia.org/wiki/Linville_Gorge
Blue Ridge ParkwayThe Blue Ridge Parkway is a picturesque highway that winds through the Appalachian Mountains, offering spectacular views of the natural landscape. It is renowned for its lovely overlooks, hiking trails, and colorful fall foliage, making it a top destination for outdoor enthusiasts.https://en.wikipedia.org/wiki/Blue_Ridge_Parkway
Graveyard FieldsGraveyard Fields is a picturesque area in North Carolina's Blue Ridge Mountains known for its breathtaking waterfalls and lively wildflower meadows. It offers favorite hiking trails with amazing views and diverse natural beauty.https://en.wikipedia.org/wiki/Graveyard_Fields
Sliding RockSliding Rock is a natural waterfall in Pisgah National Forest, North Carolina, where visitors can glide down a smooth, 60-foot-long rock into a refreshing mountain pool. It offers a unique and thrilling outdoor experience well-liked with families and adventure seekers.https://en.wikipedia.org/wiki/Sliding_Rock
Looking Glass FallsLooking Glass Falls is a stunning 60-foot waterfall located in the Pisgah National Forest of North Carolina. Easy to reach and surrounded by verdant foliage, it is a well-liked place for visitors seeking natural beauty and photo opportunities.https://en.wikipedia.org/wiki/Looking_Glass_Falls
Lake LureLake Lure is a scenic reservoir located in the foothills of the Blue Ridge Mountains in North Carolina, famous for its spectacular views and recreational activities. It features opportunities for boating, fishing, and hiking, welcoming visitors seeking natural beauty and outdoor adventure.https://en.wikipedia.org/wiki/Lake_Lure,_North_Carolina
Tweetsie RailroadTweetsie Railroad is a Old West-themed amusement park in North Carolina featuring a historic steam locomotive ride through picturesque mountain terrain. It offers family-oriented attractions, live entertainment, and year-round events celebrating the region's railroad heritage.https://en.wikipedia.org/wiki/Tweetsie_Railroad
Emerald IsleThe Emerald Isle is a charming coastal town in North Carolina known for its spotless beaches and welcoming atmosphere. It offers fantastic opportunities for fishing, boating, and relaxing by the Atlantic Ocean.https://en.wikipedia.org/wiki/Emerald_Isle,_North_Carolina
High Point Furniture MarketHigh Point Furniture Market in North Carolina is the most extensive home furnishings sector trade show in the world, bringing in buyers and exhibitors from around the globe. It showcases a wide array of furniture designs and designs, functioning as a major hub for industry networking and innovation.https://en.wikipedia.org/wiki/High_Point_Market
NASCAR Hall of FameThe NASCAR Hall of Fame in North Carolina celebrates the legacy and tradition of NASCAR, displaying renowned drivers, iconic cars, and noteworthy moments. It offers interactive exhibits and memorabilia, making it a must-visit destination for racing fans.https://en.wikipedia.org/wiki/NASCAR_Hall_of_Fame
Discovery Place ScienceDiscovery Place Science in North Carolina is a engaging scientific museum featuring hands-on exhibits, an aquarium, and live demonstrations. It offers educational experiences for all ages focused on technology, biology, and physics.https://en.wikipedia.org/wiki/Discovery_Place
Morehead Planetarium and Science CenterMorehead Planetarium and Science Center in North Carolina provides engaging exhibits and engrossing astronomy presentations that encourage curiosity about the universe. It functions as a center for science education and public engagement, highlighting state-of-the-art technology and research programs.https://en.wikipedia.org/wiki/Morehead_Planetarium_and_Science_Center

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Aaron, is absolutely amazing and does a wonderful job with answering all of our questions! We have the POS System and the Clover Flex that he has helped us get. It has done amazing things for our business and has helped us to thrive even … More

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Jason Bell is SUPERMAN!! He explained everything I needed to know to make an informed decision to purchase The Clover. His expertise, availabilty, and friendliness helped me feel at ease in setting up my small self-wellness business point … More

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We are most pleased with the relationship we’ve had in working with Brilliant POS and their rep Kiana. They worked closely and diligently to help migrate data from a 10 yr old POS system to our current platform. Many bumps along the road … More

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Point of sale

From Wikipedia, the free encyclopedia
This article is about checkout technology. For managed care, see point of service plan.
Points of sale at a Target retail store
Marketing
Management
Key concepts
Account-based marketing · Activation · Annoyance factor · Attribution · Distribution · Brand licensing · Brand management · Cannibalization · Co-creation · Communications · Consumer behaviour · Consumer culture · Digital marketing · Dominance · Effectiveness · Ethics · Horizontal integration · Influencer marketing · Mix · Pricing · Product marketing · Promotion · Retail · Segmentation · Service · Social marketing · Strategy · Vertical integration
Promotional content
Advertising · Ambush marketing · Branding · Corporate anniversary · Direct marketing · Franchising · Gender in advertising · Label · Loyalty marketing · Mobile marketing · On-hold messaging · Personal selling · Premiums · Prizes · Product placement · Propaganda · Publicity · Sales promotion · Sex in advertising · Underwriting spot
Promotional media
Behavioral targeting · Brand ambassador · Counter display unit · Display advertising · Display stand · Drip marketing · Endcap · Gondola · In-game advertising · Mobile advertising · Native advertising · New media · Online advertising · Out-of-home advertising · Point of sale · Product demonstration · Promotional merchandise (merchandising) · Promotional representative · Visual merchandising · Web banner · Word-of-mouth
Research
Market research · Marketing research · Mystery shopping · Consumer research

The point of sale (POS) or point of purchase (POP) is the time and place at which a retail transaction is completed. At the point of sale, the merchant calculates the amount owed by the customer, indicates that amount, may prepare an invoice for the customer (which may be a cash register printout), and indicates the options for the customer to make payment. It is also the point at which a customer makes a payment to the merchant in exchange for goods or after provision of a service. After receiving payment, the merchant may issue a receipt, as proof of transaction, which is usually printed but can also be dispensed with or sent electronically.[1][2][3]

To calculate the amount owed by a customer, the merchant may use various devices such as weighing scales, barcode scanners, and cash registers (or the more advanced "POS cash registers", which are sometimes also called "POS systems"[4][5]). To make a payment, payment terminals, touch screens, and other hardware and software options are available.

The point of sale is often referred to as the point of service because it is not just a point of sale but also a point of return or customer order. POS terminal software may also include features for additional functionality, such as inventory management, CRM, financials, or warehousing.

Businesses are increasingly adopting POS systems, and one of the most obvious and compelling reasons is that a POS system eliminates the need for price tags. Selling prices are linked to the product code of an item when adding stock, so the cashier merely scans this code to process a sale. If there is a price change, this can also be easily done through the inventory window. Other advantages include the ability to implement various types of discounts, a loyalty scheme for customers, and more efficient stock control. These features are typical of almost all modern ePOS systems.

Terminology

[edit]
The counter of a café at the new Centrum department store in Tampere, Finland in 1961

Retailers and marketers will often refer to the area around the checkout instead as the point of purchase (POP) when they are discussing it from the customer's perspective. This is particularly the case when planning and designing the area as well as when considering a marketing strategy and offers.

Some point of sale vendors refer to their POS system as "retail management system" which is a more appropriate term, since this software is not just for processing sales but comes with many other capabilities, such as inventory management, membership systems, supplier records, bookkeeping, issuing of purchase orders, quotations and stock transfers, hide barcode label creation, sale reporting and in some cases remote outlet networking or linkage, to name some major ones.

Nevertheless, it is the term POS system rather than retail management system that is in vogue among both end-users and vendors.

The basic, fundamental definition of a POS System is a system which allows the processing and recording of transactions between a company and its consumers, at the time in which goods and/or services are purchased.

History

[edit]

Software before the 1990s

[edit]
McDonald's POS device by Brobeck

Early electronic cash registers (ECR) were controlled with proprietary software and were limited in function and communication capability. In August 1973, IBM released the IBM 3650 and 3660 store systems that were, in essence, a mainframe computer used as a store controller that could control up to 128 IBM 3653/3663 point of sale registers. This system was the first commercial use of client-server technology, peer-to-peer communications, local area network (LAN) simultaneous backup, and remote initialization. By mid-1974, it was installed in Pathmark stores in New Jersey and Dillard's department stores.

One of the first microprocessor-controlled cash register systems was built by William Brobeck and Associates in 1974, for McDonald's Restaurants.[6] It used the Intel 8008, an early microprocessor (forerunner to the Intel 8088 processor used in the original IBM Personal Computer). Each station in the restaurant had its own device which displayed the entire order for a customer — for example, [2] Vanilla Shake, [1] Large Fries, [3] Big Mac — using numeric keys and a button for every menu item. By pressing the [Grill] button, a second or third order could be worked on while the first transaction was in progress. When the customer was ready to pay, the [Total] button would calculate the bill, including sales tax for almost any jurisdiction in the United States. This made it accurate for McDonald's and very convenient for the servers and provided the restaurant owner with a check on the amount that should be in the cash drawers. Up to eight devices were connected to one of two interconnected computers so that printed reports, prices, and taxes could be handled from any desired device by putting it into Manager Mode. In addition to the error-correcting memory, accuracy was enhanced by having three copies of all important data with many numbers stored only as multiples of 3. Should one computer fail, the other could handle the entire store.

In 1986, Gene Mosher introduced the first graphical point of sale software

In 1986, Gene Mosher introduced the first graphical point of sale software[7] featuring a touchscreen interface under the ViewTouch[8] trademark on the 16-bit Atari 520ST color computer.[9] It featured a color touchscreen widget-driven interface that allowed configuration of widgets representing menu items without low level programming.[10] The ViewTouch point of sale software was first demonstrated in public at Fall Comdex, 1986,[11] in Las Vegas, Nevada, to large crowds visiting the Atari Computer booth. This was the first commercially available POS system with a widget-driven color graphic touch screen interface and was installed in several restaurants in the US and Canada.

In 1986, IBM introduced its 468x series of POS equipment based on Digital Research's Concurrent DOS 286 and FlexOS 1.xx, a modular real-time multi-tasking multi-user operating system.

Modern software (post-1990s)

[edit]

A wide range of POS applications have been developed on platforms such as Windows and Unix. The availability of local processing power, local data storage, networking, and graphical user interface made it possible to develop flexible and highly functional POS systems. Cost of such systems has also declined, as all the components can now be purchased off-the-shelf.

In 1993, IBM adopted FlexOS 2.32 as the basis of their IBM 4690 OS in their 469x series of POS terminals. This was developed up to 2014 when it was sold to Toshiba, who continued to support it up to at least 2017.

With increased options for commodity hardware and a more competitive market, the 1990s saw increased attention paid to the user interaction between store employees and POS systems. Touchscreens and larger displays became widely available in the 1990s, offering an alternative to limited displays like two-line VFDs used in the IBM 4683. The performance of the employees using the POS devices, a controllable cost for the business, depends upon the ease of learning, ease of use, and level of employee experience with it. Although experienced employees work more quickly with mechanically keyed entry,[12] some systems favoured adopting GUI technology for ease of learning or for ergonomic factors.[13]

The key requirements that must be met by modern POS systems include high and consistent operating speed, reliability, ease of use, remote supportability, low cost, and rich functionality. Retailers can reasonably expect to acquire such systems (including hardware) for about $4000 US (as of 2009) per checkout lane.

Reliability depends not wholly on the developer but at times on the compatibility between a database and an OS version. For example, the widely used Microsoft Access database system had a compatibility issue when Windows XP machines were updated to a newer version of Windows. Microsoft offered no immediate solution. Some businesses were severely disrupted in the process, and many downgraded back to Windows XP for a quick resolution. Other companies utilized community support, for a registry tweak solution has been found for this.[14][unreliable source]

POS systems are one of the most complex software systems available because of the features that are required by different end users. Many POS systems are software suites that include sale, inventory, stock counting, vendor ordering, customer loyalty and reporting modules. Sometimes purchase ordering, stock transferring, quotation issuing, barcode creating, bookkeeping or even accounting capabilities are included. Each of these modules is interlinked if they are to serve their practical purpose and maximize their usability.

For instance, the sale window is immediately updated on a new member entry through the membership window because of this interlinking. Similarly, when a sale transaction is made, any purchase by a member is on record for the membership window to report providing information like payment type, goods purchased, date of purchase and points accumulated. Comprehensive analysis performed by a POS machine may need to process several qualities about a single product, like selling price, balance, average cost, quantity sold, description and department. Highly complex programming is involved (and possibly considerable computer resources) to generate such extensive analyses.

POS systems are designed not only to serve the retail, wholesale and hospitality industries as historically is the case. Currently POS systems are also used in goods and property leasing businesses, equipment repair shops, healthcare management, ticketing offices such as cinemas and sports facilities and many other operations where capabilities such as the following are required: processing monetary transactions, allocation and scheduling of facilities, keeping record and scheduling services rendered to customers, tracking of goods and processes (repair or manufacture), invoicing and tracking of debts and outstanding payments.

Different customers have different expectations within each trade. The reporting functionality alone is subject to so many demands, especially from those in the retail/wholesale industry. To cite special requirements, some business's goods may include perishables and hence the inventory system must be capable of prompting the admin and cashier on expiring or expired products. Some retail businesses require the system to store credit for their customers, credit which can be used subsequently to pay for goods. A few companies expect the POS system to behave like a full-fledged inventory management system, including the ability to provide FIFO (First In First Out) and LIFO (Last In First Out), reports of their goods for accounting and tax purposes.

In the hospitality industry, POS system capabilities can also diverge significantly. For instance, a restaurant is typically concerned about how the sale window functions: whether it has functionality such as creating item buttons, various discounts, adding a service charge, holding of receipts, queuing, table service as well as takeaways, merging and splitting of a receipt. These capabilities may be insufficient for a spa or slimming center which would require, in addition, a scheduling window with historical records of customers' attendance and their special requirements.

A POS system can be made to serve different purposes to different end users depending on their business processes. Often an off-the-shelf POS system is inadequate for customers. Some customization is required, and this is why a POS system can become very complex. The complexity of a mature POS system extends to remote networking or interlinking between remote outlets and the HQ such that updating both ways is possible. Some POS systems offer the linking of web-based orders to their sale window. Even when local networking is only required (as in the case of a high-traffic supermarket), there is the ever-present challenge for the developer to keep most if not all of their POS stations running. This puts high demand not just on software coding but also designing the whole system covering how individual stations and the network work together, and special consideration for the performance capability and usage of databases. Due to such complexity, bugs and errors encountered in POS systems are frequent.[15]

With regard to databases, POS systems are very demanding on their performance because of numerous submissions and retrievals of data - required for correct sequencing the receipt number, checking various discounts, membership, calculating subtotal, so forth - just to process a single sale transaction. The immediacy required of the system on the sale window such as may be observed at a checkout counter in a supermarket cannot be compromised. This places much stress on individual enterprise databases if there are just several tens of thousands of sale records in the database. Enterprise database Microsoft SQL Server, for example, has been known to freeze up (including the OS) entirely for many minutes under such conditions showing a "Timeout Expired" error message. Even a lighter database like Microsoft Access will slow to a crawl over time if the problem of database bloating is not foreseen and managed by the system automatically. Therefore, the need to do extensive testing, debugging and improvisation of solutions to preempt failure of a database before commercial implementation complicates the development.

POS system accuracy is demanding, given that monetary transactions are involved continuously not only via the sale window but also at the back end through the receiving and inputting of goods into the inventory. Calculations required are not always straightforward. There may be many discounts and deals that are unique to specific products, and the POS machine must quickly process the differences and the effect on pricing. There is much complexity in the programming of such operations, especially when no error in calculation can be allowed.

Other requirements include that the system must have functionality for membership discount and points accumulation/usage, quantity and promotional discounts, mix and match offers, cash rounding up, invoice/delivery-order issuance with outstanding amount. It should enable a user to adjust the inventory of each product based on physical count, track expiry of perishable goods, change pricing, provide audit trail when modification of inventory records is performed, be capable of multiple outlet functionality, control of stocks from HQ, doubling as an invoicing system, just to name some.

It is clear that POS system is a term that implies a wide range of capabilities depending on the end-user requirements. POS system review websites cannot be expected to cover most let alone all the features. Unless one is a developer, it is unrealistic to expect the reviewer to know all the aspects of a POS system. For instance, a POS system might work smoothly on a test database during the review but not when the database grows significantly in size over months of usage. And this is only one among many hidden critical functionality issues of a POS system.

Hardware interface standardization (post-1980s)

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Vendors and retailers are working to standardize development of computerized POS systems and simplify interconnecting POS devices. Two such initiatives were OPOS and JavaPOS, both of which conform to the UnifiedPOS standard led by The National Retail Foundation.

OPOS (OLE for POS) was the first commonly adopted standard and was created by Microsoft, NCR Corporation, Epson and Fujitsu-ICL. OPOS is a COM-based interface compatible with all COM-enabled programming languages for Microsoft Windows. OPOS was first released in 1996. JavaPOS was developed by Sun Microsystems, IBM, and NCR Corporation in 1997 and first released in 1999. JavaPOS is for Java what OPOS is for Windows, and thus largely platform independent.

There are nearly as many proprietary protocols as there are companies making POS peripherals. Most POS peripherals, such as displays and printers, support several of these command protocols to work with many different brands of POS terminals and computers.

User interface design

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The design of the sale window is the most important one for the user. This user interface is highly critical when compared to those in other software packages such as word editors or spreadsheet programs where the speed of navigation is not so crucial for business performance.

For businesses at prime locations where real estate is at a premium, it can be common to see a queue of customers. The faster a sale is completed the shorter the queue time which improves customer satisfaction, the less space it takes, which benefits shoppers and staff. High-traffic operations such as grocery outlets and cafes need to process sales quickly at the sales counter so the UI flow is often designed with as few popups or other interruptions to ensure the operator isn't distracted and the transaction can be processed as quickly as possible.

Although improving the ergonomics is possible, a clean, fast-paced look may come at the expense of sacrificing functions that are often wanted by end-users such as discounts, access to commission earned screens, membership and loyalty schemes can involve looking at a different function of the POS to ensure the point of sale screen contains only what a cashier needs at their disposal to serve customers.

Cloud-based (post-2000s)

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The advent of cloud computing has given birth to the possibility of electronic point of sale (EPOS) systems[16] to be deployed as software as a service, which can be accessed directly from the Internet using a web browser. Using the previous advances in the communication protocols for POS's control of hardware, cloud-based POS systems are independent from platform and operating system limitations. EPOS systems based in the cloud (most small-business POS today) are generally subscription-based, which includes ongoing customer support.[17]

Compared to regular cash registers (which tend to be significantly cheaper but only process sales and prints receipts), POS systems include automatic updating of the inventory library stock levels when selling products, real-time reports accessible from a remote computer, staff timesheets and a customer library with loyalty features.[18][clarification needed][clarification needed]

Cloud-based POS systems are also created to be compatible with a wide range of POS hardware and sometimes tablets such as Apple's iPad. Thus cloud-based POS also helped expand POS systems to mobile devices, such as tablet computers or smartphones.[19]

These devices can also act as barcode readers using a built-in camera and as payment terminals using built-in NFC technology or an external payment card reader. A number of POS companies built their software specifically to be cloud-based. Other businesses who launched pre-2000s have since adapted their software to evolving technology.

Cloud-based POS systems are different from traditional POS largely because user data, including sales and inventory, are not stored locally, but in a remote server. The POS system is also not run locally, so there is no installation required.

Depending on the POS vendor and the terms of contract, compared to traditional on-premises POS installation, the software is more likely to be continually updated by the developer with more useful features and better performance in terms of computer resources at the remote server and in terms of fewer bugs and errors.

Other advantages of a cloud-based POS are instant centralization of data (important especially to chain stores), ability to access data from anywhere there is internet connection, and lower start-up costs.[20]

Cloud based POS requires an internet connection. For this reason it important to use a device with 3G connectivity in case the device's primary internet goes down. In addition to being significantly less expensive than traditional legacy point of sale systems, a notable strength of cloud-based point of sale systems is the ability to switch to a different product, by a different developer, without having to purchase new hardware. The many developers creating new software applications help to ensure that the system is supported for longer than a typical legacy POS system.

A number of noted emerging cloud-based POS systems came on the scene less than a decade or even half a decade back. These systems are usually designed for restaurants, small and medium-sized retail operations with fairly simple sale processes as can be culled from POS system review sites. It appears from such software reviews that enterprise-level cloud-based POS systems are currently lacking in the market. "Enterprise-level" here means that the inventory should be capable of handling a large number of records, such as required by grocery stores and supermarkets. It can also mean that the system software and cloud server must be capable of generating reports such as analytics of sale against inventory for both a single and multiple outlets that are interlinked for administration by the headquarters of the business operation.

POS vendors of such cloud based systems should also have a strong contingency plan for the breakdown of their remote server such as represented by fail-over server support. Sometimes a major data center can fail completely, such as in a fire.[21] On-premises installations are therefore sometimes seen alongside cloud-based implementation to preempt such incidents, especially for businesses with high traffic. The on-premises installations may not have the most up-to-date inventory and membership information.

For such contingency, a more innovative though highly complex approach for the developer is to have a trimmed down version of the POS system installed on the cashier computer at the outlet. On a daily basis the latest inventory and membership information from the remote server is automatically updated into the local database. Thus should the remote server fail, the cashier can switch over to the local sale window without disrupting sales. When the remote server is restored and the cashier switches over to the cloud system, the locally processed sale records are then automatically submitted to the remote system, thus maintaining the integrity of the remote database.

Although cloud-based POS systems save the end-user startup cost and technical challenges in maintaining an otherwise on-premises installation, there is a risk that if the cloud-based vendor closes down it may result in more immediate termination of services for the end-user compared to the case of a traditional full on-premises POS system where it can still run without the vendor.

Another consideration is that a cloud-based POS system actually exposes business data to service providers - the hosting service company and the POS vendor which have access to both the application and database. The importance of securing critical business information such as supplier names, top selling items, customer relationship processes cannot be underestimated given that sometimes the few key success factors or trade secrets of a business are actually accessible through the POS system. This security and privacy concern is an ongoing issue in cloud computing.

Retail industry

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Main article: Retail
Points of sale at a grocery store in Ilorin, Nigeria
Points of sales at S-market grocery store in Klaukkala, Finland

The retail industry is one of the predominant users of POS terminals. The POS interface at a retail establishment varies greatly depending on the industry and owner of the retailer, but usually includes a cash register (typically a specialized x86-based computer running Windows Embedded or Linux), a method for employee input, cash drawer, receipt printer, barcode scanners (which may incorporate a scale), and an interface for processing Card payments and Processing Customer Information (a Payment Terminal). It can also include a conveyor belt, checkout divider, wireless handheld scanners, integrated card processing systems, and customer-facing displays to display totals and show advertisements. While some systems use typical PC interfaces (such as a keyboard & mouse), it is far more common to utilize touchscreens as they allow for faster response and better customization for the retailer. In the past, most IBM systems used a primarily keyboard-based interface, and NCR previously used side-keys on their displays before touchscreens were widely available, similar to their ATM products.

The POS system software can typically handle a myriad of customer based functions such as sales, returns, exchanges, layaways, gift cards, gift registries, customer loyalty programs, promotions, discounts and much more. POS software can also allow for functions such as pre-planned promotional sales, manufacturer coupon validation, foreign currency handling and multiple payment types.

The POS unit handles the sales to the consumer, but it is only one part of the entire POS system used in a retail business. The controlling servers, or "Back-office" computers, typically handle other functions of the POS system such as inventory control, pricing, purchasing, receiving and transferring of products to and from other locations. Other typical functions of a POS system are: store sales information for enabling customer returns, reporting purposes, sales trends and cost/price/profit analysis. Customer information may be stored for receivables management, marketing purposes and specific buying analysis. Many retail POS systems include an accounting interface that "feeds" sales and product losses, cash drawer expected totals, and cashier productivity information to independent accounting applications.

Point of Sale interface at a supermarket in California.

A multi-terminal POS system used by big retailers like supermarkets and department stores has a far more demanding database and software architecture than that of a single station seen in small retail outlets. A supermarket with high traffic cannot afford a systemic failure, hence each point of sale station is designed to be robust in its operation. Most proprietary POS systems designed for large retailers use 2 servers, with one acting as a backup in case of failure. In the event that both servers fail, the individual POS systems will enter a failsafe mode, where sales data is stored locally and exported back to the servers upon a return of the connection. This may prove challenging to implement in some instances however, as many commercial POS systems do not have any hard disks for security purposes, and often have limited amounts of RAM.

Performing updates between multiple stations and the back end administrative computer should be redundant, so that updates to inventory and promotions will be accurately reflected at checkout without having to restart the computer, and reflecting accurate sales records to the back-end computer at the end of the business day.

This gets even more complicated when there is a membership system requiring real-time two-way updating of membership points between sale stations and the back end administrative computer.

Retail operations such as hardware stores, lumber yards, electronics stores and so-called multifaceted superstores need specialized additional features compared to other stores. POS software in these cases handles special orders, purchase orders, repair orders, service and rental programs as well as typical point of sale functions. Rugged hardware is required for point of sale systems used in outdoor environments. Wireless devices, battery powered devices, all-in-one units, and Internet-ready machines are typical in this industry.

Recently new applications have been introduced, enabling POS transactions to be conducted using mobile phones and tablets. According to a recent study, mobile POS (mPOS) terminals are expected to replace the contemporary payment techniques because of various features including mobility, upfront low cost investment and better user experience.[22]

In the mid-2000s, the blind community in the United States engaged in structured negotiations to ensure that retail point of sale devices had tactile keypads. Without keys that can be felt, a blind person cannot independently enter his or her PIN. In the mid-2000s retailers began using "flat screen" or "signature capture" devices that eliminated tactile keypads. Blind people were forced to share their confidential PIN with store clerks to use their debit and other PIN-based cards. The blind community reached agreement with Walmart, Target, CVS and eight other retailers that required real physical keys so blind people could use the devices.

Checkout configuration

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Early stores typically kept merchandise behind a counter. Staff would fetch items for customers to prevent the opportunity for theft and sales would be made at the same counter. Self-service grocery stores such as Piggly Wiggly, beginning in 1916, allowed customers to fetch their own items and pass the point of sale enroute to the exit.

Modern stores have a variety of checkout configurations, but almost all stores will have their main checkout area situated close to the entrance/exits. Smaller stores may utilize simple counters, while big-box stores will typically use a conveyor belt system spaced out in separate "lanes" to process orders. Express lanes might limit the type of payment, or number or type of goods, to expedite service. Some department stores may also have checkouts inside of the departments to allow shoppers of that section to pay without going through the main lines. If each checkout station has a separate queue, customers have to guess which line will move the fastest, to minimize their wait times. They are often frustrated to be wrong or be stuck behind another customer who encounters a problem or who takes excessive time to check out. Some stores use a single, much longer but faster-moving line, that is served by multiple registers, which produces the same average wait time, but reduces the frustration and variance in wait time from person to person.[23] Regardless of the configuration, checkout lines usually pass by impulse buy items to grab the attention of otherwise idle customers.

As self-checkout technology has progressed, more retailers of all types have included self-checkout as an option, and in some cases, completely replace traditional cashier-operated checkout lines. Self-checkout kiosks are typically kept together in a 'corral' area adjacent to the regular registers so that shop employees can more easily monitor transactions, though they are also occasionally set up in a more typical "lane" fashion with conveyor belts for loading groceries. More modern implementations of self-checkout include scanning items and paying within a retailer's mobile app, or using RF technology and cameras to detect items at the door and charge the customer's account automatically.

Hospitality industry

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Main article: Hospitality industry
Reception desk POS
Restaurant POS
Tablet-based POS

Hospitality point of sale systems are computerized systems incorporating registers, computers and peripheral equipment, usually on a computer network to be used in restaurants, hair salons or hotels. Like other point of sale systems, these systems track sales, labor, payroll and can generate records used in accounting and bookkeeping. They may be accessed remotely by restaurant corporate offices, troubleshooters and other authorized parties.

Point of sale systems have revolutionized the restaurant industry, particularly in the fast food sector. In the most recent technologies, registers are computers, sometimes with touch screens. The registers connect to a server, often referred to as a "store controller" or a "central control unit". Printers and monitors are also found on the network. Additionally, remote servers can connect to store networks and monitor sales and other store data.

Typical restaurant POS software is able to create and print guest checks, print orders to kitchens and bars for preparation, process credit cards and other payment cards, and run reports. In addition, some systems implement wireless pagers and electronic signature-capture devices.

In the fast food industry, displays may be at the front counter, or configured for drive-through or walk-through cashiering and order taking. Front counter registers allow taking and serving orders at the same terminal, while drive-through registers allow orders to be taken at one or more drive-through windows, to be cashiered and served at another. In addition to registers, drive-through and kitchen displays are used to view orders. Once orders appear they may be deleted or recalled by the touch interface or by bump bars. Drive-through systems are often enhanced by the use of drive-through wireless (or headset) intercoms. The efficiency of such systems allows decreased service times and increased efficiency of orders.

Another innovation in technology for the restaurant industry is wireless POS. Many restaurants with high volume use wireless handheld POS to collect orders which are sent to a server. The server sends required information to the kitchen in real time. Wireless systems consist of drive-through microphones and speakers (often one speaker will serve both purposes), which are wired to a "base station" or "center module." This, in turn, will broadcast to headsets. Headsets may be an all-in-one headset, or one connected to a belt pack.

With the development of the mobile technology, Cloud-based POS systems are also put forward to increase the efficiency of some restaurants, integrated with some latest software services such as scan QR code to order by customers themselves. It leads to a new style of offline restaurants dine-in.

In hotels, POS software allows for transfer of meal charges from dining room to guest room with a button or two. It may also need to be integrated with property management software.

Newer, more sophisticated systems are departing from the central database "file server" type system and going to what is called a "cluster database". This eliminates any crashing or system downtime that can be associated with the back office file server. This technology allows 100% of the information to not only be stored, but also pulled from the local terminal, thus eliminating the need to rely on a separate server for the system to operate.

Tablet POS systems popular for retail solutions are now available for the restaurant industry. Initially these systems were not sophisticated and many of the early systems did not support a remote printer in the kitchen. Tablet systems today are being used in all types of restaurants including table service operations. Most tablet systems upload all information to the Internet so managers and owners can view reports from anywhere with a password and Internet connection. Smartphone Internet access has made alerts and reports from the POS very accessible. Tablets have helped create the Mobile POS system, and Mobile POS applications also include payments, loyalty, online ordering, table side ordering by staff and table top ordering by customers. Regarding the payments, mobile POS can accept all kinds of payment methods from contactless cards, EMV chip-enabled cards, and mobile NFC enabled cards. Mobile POS (AKA mPOS) is growing quickly with new developers entering the market almost on a daily basis.

With the proliferation of low-priced touchscreen tablet computers, more restaurants have implemented self-ordering through a tablet POS placed permanently on every table. Customers can browse through the menu on the tablet and place their orders which are then sent to the kitchen. Most restaurants that have iPad self-order menus include photos of the dishes so guests can easily choose what they want to order. This apparently improves service and saves manpower on the part of the restaurant. However this depends on how intelligently the system has been programmed to be.

As a case in point, some self-ordering systems not requiring staff assistance may not properly recognize a subsequent order from the same customer at a table. As a result, the customer is left waiting and wondering why his second order of food and drink is not being served.

Another example of how intelligent the system can be, is whether an order that has been placed but not yet been processed by the kitchen can be modified by the customer through the tablet POS. For such an unprocessed order the customer should be given the option to easily retrieve the order and modify it on the tablet POS. When the order is being processed this function should be automatically disabled.

Self-ordering systems are not always free completely from intervention by the staff and for some good reasons. For example, some restaurants require that items selected by the customers be attended to and can only be placed by the waiter who has the password required to do so. This prevents fake orders - such as may be entered by playful kids - and subsequent dispute on the items ordered. If alcoholic beverages are ordered, it is necessary for the waiter to verify the customer's age before sending the order.

The technical specifications for implementing such self-ordering system are more demanding than a single cashier-controlled POS station. On the software and hardware side each tablet on a customer table has to be networked to the cashier POS station and the kitchen computer so that both are continually updated on orders placed. The common database that serves this network must also be capable of serving many concurrent users - cashier, customers, kitchen and perhaps a drink bar.

Some databases such as popularly-used Microsoft Access may have the specifications that it is capable of usage by multiple concurrent users.[citation needed] However, under the stress of a POS system, they can fail miserably resulting in constant errors and corruption of data.[citation needed]

POS systems are often designed for a variety of clients, and can be programmed by the end users to suit their needs. Some large clients write their own specifications for vendors to implement. In some cases, POS systems are sold and supported by third-party distributors, while in other cases they are sold and supported directly by the vendor.

The selection of a restaurant POS system is critical to the restaurant's daily operation and is a major investment that the restaurant's management and staff must endure for many years. The restaurant POS system interfaces with all phases of the restaurant operation, and with everyone that is involved with the restaurant including guests, suppliers, employees, managers and owners. The selection of a restaurant POS system is a complex process that should be undertaken by the restaurant owner and not delegated to an employee. The purchase process can be summarized in three steps: Design, Compare and Negotiate. The Design step requires research to determine which restaurant POS features are needed for the restaurant operation. With this information the restaurant owner or manager can Compare various restaurant POS solutions to determine which POS systems meet their requirements. The final step is to Negotiate the price, payment terms, included training, initial warranty and ongoing support costs.[citation needed]

Accounting forensics

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POS systems record sales for business and tax purposes. Illegal software dubbed "zappers" can be used on POS devices to falsify these records with a view to evading the payment of taxes.

In some countries, legislation is being introduced to make cash register systems more secure. For example, the French treasury is estimated to be failing to collect approximately €14 billion of VAT revenue each year. The Finance Bill of 2016 was intended to address some of this loss by making it compulsory for taxpayers to operate on "secure systems". Therefore, from 1 January 2018, all retail businesses in France are required to record customer payments using certified secure accounting software or cash register systems.

A certified cash register system must provide for the (i) incommutable,[clarification needed] (ii) security and (iii) storage and archiving of data. All businesses required to comply must obtain a certificate from the cash register system provider which certifies that the system meets these requirements. This is because VAT taxpayers may need to provide a certificate to the tax authorities showing that their cash management system fulfills the new requirements.

If the business cannot provide this certificate to the tax authorities, they may be fined. And, if the tax authorities can demonstrate fraudulent use of the system, both the business and the software provider can face tax penalties, fines, and criminal sanctions. Certification can be obtained either from: a body accredited by the French Accreditation Committee (Comité français d’accréditation or COFRAC) or the software provider of the cash register system.

Security

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Despite the more advanced technology of a POS system as compared to a simple cash register, the POS system is still vulnerable to employee theft through the sales window. A dishonest cashier at a retail outlet can collude with a friend who pretends to be an ordinary customer. During checkout, the cashier can bypass scanning certain items or enter a lower quantity for some items thus profiting from the "free" goods.

The ability of a POS system to void a closed sale receipt for refund purpose without needing a password from an authorized superior also represents a security loophole. Even a function to issue a receipt with a negative amount which can be useful under certain circumstances, can be exploited by a cashier to easily lift money from the cash drawer.

To prevent such employee theft, it is crucial for a POS system to provide an admin window for the supervisor or administrator to generate and inspect a daily list of sale receipts, especially pertaining to the frequency of cancelled receipts before completion, refunded receipts and negative receipts. This is one effective way to alert the company to any suspicious activity - such as a high number of cancelled sales by a certain cashier - that may be occurring, and to take monitoring action.

To further deter employee theft, the sales counter should also be equipped with a closed-circuit television camera pointed at the POS system to monitor and record all activities.

At the back end, price and other changes like discounts to inventory items through the administration module should be secured with passwords provided to trusted administrators. Any changes made should also be logged and capable of being subsequently retrieved for inspection.

The sale records and inventory are important to the business because they provide useful information to the company in terms of customer preferences, customer membership particulars, what are the top selling products, who are the vendors and what margins the company is getting from them, the company monthly total revenue and cost, among others.

It is important that reports on these matters generated at the administrative back end be restricted to trusted personnel. The database from which these reports are generated should be secured via passwords or via encryption of data stored in the database to prevent copying or tampering.

Despite all such precautions, the POS system can never be entirely watertight in security from internal misuse if a clever, dishonest employee knows how to exploit many of its otherwise useful capabilities.

News reports on POS system hacking show that hackers are more interested in stealing credit card information than anything else. The ease and advantage offered by the ability of a POS system to integrate credit card processing thus have a downside. In 2011, hackers were able to steal credit card data from 80,000 customers because Subway's security and POS configuration standards for PCI compliance - which governs credit card and debit card payment systems security - were "directly and blatantly disregarded" by Subway franchisees.[24]

In June 2016, several hundred of Wendy's fast food restaurants had their POS systems hacked by illegally installed malware.[25] The report goes on to say that "the number of franchise restaurants impacted by these cyber security attacks is now expected to be considerably higher than the 300 restaurants already implicated" and that the "hackers made hundreds of thousands of fraudulent purchases on credit and debit cards issued by various financial institutions after breaching Wendy's computer systems late last year".

These exploits by hackers could only be made possible because payment cards were processed through the POS system allowing the malware to either intercept card data during processing or steal and transmit unencrypted card data that is stored in the system database.

In April 2017, security researchers identified critical vulnerabilities in point of sale systems developed by SAP and Oracle[26] and commented, “POS systems are plagued by vulnerabilities, and incidents occurred because their security drawbacks came under the spotlight.”[27] If successfully exploited, these vulnerabilities provide a perpetrator with access to every legitimate function of the system, such as changing prices, and remotely starting and stopping terminals. To illustrate the attack vector, the researchers used the example of hacking POS to change the price of a MacBook to $1. The security issues were reported to the vendor, and a patch was released soon after the notification. Oracle confirmed[28] security bug affects over 300,000 Oracle POS Systems

In some countries, credit and debit cards are only processed via payment terminals. Thus one may see quite a number of such terminals for different cards cluttering up a sale counter. This inconvenience is offset by the fact that credit and debit card data is far less vulnerable to hackers, unlike when payment cards are processed through the POS system where security is contingent upon the actions taken by end-users and developers.

With the launch of mobile payment, particularly Android Pay and Apple Pay in 2015, it is expected that because of its greater convenience coupled with good security features, this would eventually eclipse other types of payment services – including the use of payment terminals. For mobile payment to go fully mainstream, mobile devices like smartphones that are NFC-enabled must first become universal. This would be a matter of several years from the time of this writing (2017) as more and more models of new smartphones are expected to become NFC-enabled for such a purpose. For instance, iPhone 6 is fully NFC-enabled for mobile payment while iPhone 5 and older models are not. The aforesaid disastrous security risks connected with processing payment card usage through a POS system would then be greatly diminished.

See also

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References

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  1. ^ "Paperless Receipt Solution (PRS) System". James Dyson Foundation. Archived from the original on July 1, 2017. Retrieved August 9, 2015.
  2. ^ "Electronic Transmission of Prescriptions". Business Services Authority. Archived from the original on July 6, 2017. Retrieved August 9, 2015.
  3. ^ "Tricks traders use to evade billions of francs in taxes". The New Times. 9 October 2014. Archived from the original on 2017-06-30. Retrieved August 9, 2015.
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