Best Grocery Point Of Sale

Best Grocery Point Of Sale

Pos System for Small Business : Retailers Rely On Advanced Checkout Innovation To Improve Sales And Handle Inventory Efficiently

History and Evolution of POS Systems

Envision standing in a dynamic general store in the late 1800s, where money registers clink and clatter, tape-recording transactions with mechanical accuracy. The point of sale systems that began as easy sales register have actually gone through a metamorphosis far beyond those cumbersome gizmos. But why does this history matter today? Because comprehending the journey lights up the challenges modern companies face-- and how Brilliant POS brilliantly resolves them.

The Journey from Mechanical Registers to Digital Marvels

Early POS systems were mechanical monsters, vulnerable to jams and mistakes. Store owners had a hard time with long checkout lines and manual inventory tracking, frequently causing lost sales and disappointed customers. Noise familiar? Fast forward to the 1970s and 80s, when barcode scanners and electronic signs up actioned in, yet information combination remained a headache.

  • Manual stock reconciliation slowed operations
  • Restricted real-time sales insights hindered decision-making
  • Complex user interfaces confused staff, increasing training time

With the dawn of the web age, cloud-based POS innovations emerged, guaranteeing smooth integration and mobility. However, lots of systems fell short, offering fragmented services that left companies juggling several software application tools.

How Brilliant POS Changes These Challenges

What if there was a way to turn these challenges into chances? Brilliant POS utilizes the current improvements to use an all-in-one platform that deals with every obstacle head-on:

  1. Unified Inventory and Sales Tracking: Real-time information sync keeps stock accurate and sales transparent.
  2. Instinctive User User Interface: Designed for ease, decreasing training time and mistakes.
  3. Cloud Availability: Handle your organization from anywhere, anytime.
  4. Customizable Reports: Get insights tailored to your special operations.

Ever felt overwhelmed by a POS system that's too rigid or complicated? Brilliant POS turns the script by adapting to your workflow, not the other way around. It's like having a skilled partner who anticipates your requirements before you voice them.

In the grand tapestry of retail evolution, Brilliant POS stands as a beacon-- melding the lessons of the past with the developments of tomorrow. When you consider enhancing your service, why opt for anything less than a system that's as dynamic as your ambitions?

Unpacking the Spectrum of POS Systems

Imagine walking into a bustling coffee shop where the POS terminal gleams under soft lighting, prepared to accelerate orders with a basic tap. Not all point of sale systems are born equivalent. From traditional sales register to cloud-based systems that whisper sales data into the ether, the variety can baffle even the savviest merchant.

Conventional vs. Modern: A Quick Contrast

Type Secret Features Perfect For
Legacy POS Offline functionality, physical hardware, restricted integration Small shops with minimal tech requires
Cloud-Based POS Remote gain access to, automated updates, multi-device compatibility Services scaling rapidly or with numerous places
Mobile POS Portability, wireless payments, app-based user interface Pop-up stores, food trucks, occasions

Feature Emphasizes You May Overlook

  • Inventory management: Real-time tracking that avoids those frustrating stockouts.
  • Employee management: Not just clock-ins-- believe efficiency analytics that sharpen scheduling.
  • Client relationship tools: Loyalty programs embedded straight into the system, turning one-time buyers into regulars.
  • Data security: Encryption that keeps delicate deals airtight, a quiet guardian in the background.

Some might ask, "Why does picking the best POS feel like translating a secret language?" Because beneath the surface lies a complicated environment that can either enhance or tangle your daily operations. Brilliant POS understands this labyrinth. They do not simply provide tools-- they craft customized options that embrace your unique functional quirks.

One expert idea: Constantly test how a POS system handles peak hours. A system that slows down when consumers line up is a silent killer of revenue and perseverance. Brilliant POS gears up organizations with lightning-fast processing speeds, so your busiest day doesn't become a traffic jam nightmare.

Opening Effectiveness with POS Systems

Ever seen how a well-oiled POS system transforms the chaos of a hectic shop into a symphony of smooth transactions? It's not practically phoning sales-- it's about managing information, stock, and consumer interactions with pinpoint accuracy. The struggle to stay up to date with manual tracking can feel like juggling flaming torches, but Brilliant POS comprehends this complex dance. They weave automation and real-time analytics into one elegant service, turning what might be a logistical maze into a simple path to success.

Precision Stock Management: A Video Game Changer

Picture walking into your storeroom only to discover inconsistencies that leave you scratching your head. That's where many services struck a snag-- inventory inaccuracies that disrupt sales and frustrate clients. Brilliant POS tackles this with innovative algorithms that sync sales data immediately, minimizing human mistake to almost absolutely no. The result? You always understand what's on the shelf, what's flying off it, and when to reorder before you even realize it's time.

Mastering Customer Insights

Who does not enjoy a personal touch? POS systems collect subtle customer behavior patterns that, when understood, expose golden opportunities. Brilliant POS turns raw information into actionable insights. Did you know that clients who buy coffee in the early morning frequently get treats later on? Recognizing these patterns lets you customize promotions completely, increasing both satisfaction and sales.

Expert Tips for Making The Most Of POS Benefits

  • Ensure your POS integrates easily with your existing software to prevent information silos.
  • Utilize built-in reporting tools to analyze peak sales hours and enhance staffing.
  • Utilize stock notifies to prevent stockouts without overstocking important rack space.
  • Personalize payment alternatives to deal with varied consumer choices, enhancing convenience.

Table: POS System Benefits at a Glimpse

Benefit Effect Pro Pointer
Real-time Sales Tracking Immediately updates revenue figures Use to anticipate everyday capital
Automated Stock Control Decreases stock inconsistencies Set reorder thresholds for important products
Customer Information Analytics Enhances personalized marketing Segment clients by purchase frequency
Multi-Payment Support Increases customer convenience Enable contactless and mobile payments

With Brilliant POS, the maze of retail operations no longer feels intimidating. Instead, it becomes a play area of chances, where every deal tells a story, and every data point lights the method forward - Brilliant POS. Why settle for ordinary when you can harness the remarkable power of a clever POS system?

Guarding the Fortress: Security and Compliance in POS Systems

Think of a bustling café where every deal is a heart beat of business. One error in security-- state, an information breach or non-compliance-- can ripple through the entire operation like a silent storm. The maze of PCI DSS compliance and protecting cardholder information often seems like browsing a minefield without a map. Lots of ignore how file encryption and tokenization form the undetectable armor that keeps cyber hazards at bay.

Why Security Isn't Just a Checkbox

Security isn't a one-and-done job; it's a constant dance. Brilliant POS comprehends that merchants need more than just firewalls-- they require adaptive security procedures that progress with emerging threats. Point-to-point file encryption (P2PE) scrambles delicate data quickly at the swipe, preventing hackers from intercepting raw details.

  • End-to-end file encryption guarantees information remains unreadable from the minute of capture to last processing.
  • Multi-factor authentication adds layers beyond passwords, decreasing unapproved access.
  • Routine vulnerability scans identify weak areas before cybercriminals do.

Compliance Beyond Laws

Compliance is frequently viewed as an administrative difficulty, but it's the foundation of trust between a business and its consumers. Brilliant POS moves beyond mere guideline adherence by embedding compliance into the extremely architecture of its systems. This proactive approach reduces danger, ensuring that merchants don't just fulfill requirements-- they exceed them.

Professional Tips to Fortify Your POS System

  1. Segment your network: Isolate POS terminals from other organization systems to limit breach effect.
  2. Execute regular worker training focused on security awareness to avoid social engineering attacks.
  3. Audit logs regularly to identify abnormalities that could indicate deceptive activity.
  4. Update firmware and software consistently to spot vulnerabilities.
  5. Use tokenization to change sensitive card information with distinct identifiers that are worthless if taken.
Security Feature Purpose Advantage
Tokenization Changes card data with tokens Alleviates data breach effect
P2PE Secures information at swipe point Prevents interception by hackers
Multi-factor Authentication Needs multiple identity proofs Minimizes unapproved gain access to dangers

Advanced Retail Management Solutions in North Carolina

North Carolina, known for its diverse landscape varying from Atlantic Ocean beaches to the Appalachian Mountains, is a lively state with a population going beyond 10 million homeowners. The state boasts a strong economy sustained by industries such as innovation, finance, and production. Popular destinations consist of the historic Biltmore Estate, the dynamic city of Charlotte, and the beautiful Blue Ridge Parkway. North Carolina's growing business environment makes it an ideal area for carrying out effective retail and hospitality management tools.

Brilliant POS offers professional guidance and free consultations on innovative point of sale systems tailored to meet the unique needs of businesses in this area - Brilliant POS. They are committed to helping you enhance your operations through ingenious innovation and individualized guidance

  1. Pos Systems: These systems streamline transactions and manage sales data. They are essential for modern retail and hospitality businesses, enhancing efficiency and customer service.
  2. Point Of Sale: A POS is the place where a shopper makes a payment for products or offerings, usually in a store. It is a vital part for mercantile operations, permitting sale processing and stock management.
  3. Retail: Businesses depend on point-of-sale technology to manage transactions and inventory. These systems simplify operations and enhance customer experiences.
  4. Transaction: A Transaction is a basic procedure entailing the trade of products or services for payment. It is the core function driving retail point-of-sale environments by recording sales and managing inventory.
  5. Payment Processing: Payment Processing enables businesses to take multiple payment types from customers. It's crucial for retail POS setups, helping smooth payments and effective sales management.
  6. Inventory Management: Inventory Management monitors stock quantities to optimize procurement choices and prevent shortages. It's essential for sales systems to guarantee products are available when customers buy them.
  7. Sales Data: Sales data fuels retail activities by offering understanding into customer behavior and product performance. This information is essential for optimizing inventory, customizing marketing, and enhancing point-of-sale efficiency.
  8. Customer Relationship Management: Customer Relationship Management improves sales by arranging client data and interactions. This integration allows businesses to tailor services and marketing according to purchase history from their POS terminals.
  9. Reporting And Analytics: Reporting And Analytics provide vital insights into sales patterns, customer behavior, and inventory control. This data allows businesses that use point-of-sale solutions to make data-driven decisions, streamline operations, and improve profitability.
  10. Hardware: Hardware is the foundation of retail sale processing, allowing efficient and secure sales. Reliable devices like barcode scanners and receipt printers are crucial for seamless customer experiences at the point of sale.
  11. Software: Software is the foundation of current retail activities, handling transactions and stock. It streamlines the checkout procedure and provides valuable data insights for businesses.
  12. Barcode Scanner: Barcode Scanners swiftly read item numbers, making sure of quick and accurate transactions at the point of sale. They are key for efficient checkout processes and stock management in stores.
  13. Receipt Printer: Receipt Printers generate paper records of sales for clients. They are important components in retail and service settings for documenting sales.
  14. Cash Drawer: A Cash Drawer is a safe container for money in retail settings. It works with sales terminals to open instantly upon transaction end, facilitating cash management.
  15. Credit Card Reader: Credit Card Reader represent key devices that allow companies to take card payments from clients. They smoothly merge with retail setups to facilitate transactions and simplify the checkout process.
  16. Touchscreen Monitor: Touchscreen Monitor allow simple interaction with retail and service transactions. These displays streamline checkout procedures and boost efficiency at points of sale.
  17. Payment Gateway: The Payment Gateway securely transmits transaction data between a point-of-sale terminal and the payment processor. This lets businesses accept different payment methods at their checkout.
  18. Cloud Based Pos: Cloud Based Pos solutions offer companies adaptability and reachability by keeping data and software on remote servers. This modern approach improves operational efficiency for retail and service sectors by streamlining transactions and management tasks.
  19. Mobile Pos: Mobile Point of Sale (mPOS) allows businesses for them to take payments and conduct sales transactions anywhere with a transportable device. It offers flexibility and convenience, expanding the reach of retail operations.
  20. E Commerce Integration: E-commerce integration unites online stores with in-store sales platforms, allowing for optimized operations and inventory control. This integration allows businesses to offer customers a seamless shopping experience across all channels.
  21. Restaurant Pos: Restaurant point-of-sale system manages orders, payments, and kitchen communication. It is a key element of retail sales management infrastructure.
  22. Retail Pos: Retail Pos is the location where a shopper finishes a transaction. It covers the tools and software that permit companies to process sales and manage customer relations at the time of purchase.
  23. Hospitality: Hospitality boosts customer experiences, promoting loyalty through personalized assistance. Effective transaction handling tools are vital for smooth operations in the industry.
  24. Point Of Sale System: A Point Of Sale System handles transactions and selling data. This represents an vital component for merchandise businesses to handle payments and observe inventory.
  25. Data Security: Protecting confidential payment and customer information is crucial for businesses using electronic retail transaction terminals. Powerful Data Security measures guarantee customer trust and prevent financial losses from breaches.
  26. Payment Card Industry Data Security Standard: Payment Card Industry Data Security Standard certifies safe management of cardholder data. It defends payment terminals and associated configurations from violations.
  27. Pos System: It is a critical element of retail and hospitality, facilitating sales transactions and handling inventory. These Pos System optimize operations, boost customer service, and provide valuable data insights.
  28. Credit Card: Credit Cards allow customers to make payments electronically at the point of sale. They streamline transactions and provide businesses a secure way to accept payments.
  29. Debit Card: Debit Cards allow customers to create payments straight from their bank accounts at retail checkout. They simplify transactions and offer a convenient option to cash for in-store purchases.
  30. Cash Register: A Cash Register is a basic component for handling transactions in retail settings. It documents sales, computes totals, and handles cash, playing a vital role in a business's point-of-sale activities.
  31. Receipt: Proof of purchase document sales, giving customers with a history of purchase. These records are essential for POS systems, inventory control, and accounting reasons.
  32. Reporting: Sales monitoring provides valuable understanding into business performance. These metrics help optimize inventory and improve customer service at the point of sale.
  33. Cloud Computing: Cloud Computing provides scalable infrastructure to support retail transaction processing. This enables businesses to handle sales data, inventory, and customer information efficiently through web-based platforms.
  34. E Commerce: E Commerce improves retail sales by linking online selling with in-store activities. This integration simplifies inventory control and customer data across all sales avenues, improving the point of sale experience.
  35. Merchant Account: A Merchant Account lets businesses to receive electronic transactions from clients. It's critical for today's retail environments, allowing smooth payments with card readers and other point-of-sale equipment.
  36. Security: Protecting financial transactions and customer data is vital for retail payment terminals. Strong Security measures build trust and prevent deception in checkout environments.
  37. Data Encryption: Data Encryption secures delicate monetary deals at store checkout terminals, safeguarding customer information and stopping fraud. This procedure is vital for maintaining trust and meeting data security rules in point-of-sale settings.
  38. Customer Service: Superb Customer Service enhances the retail experience , encouraging loyalty and favorable brand perception . Integrated point-of-sale technology empowers businesses to provide personalized and efficient support, eventually driving customer satisfaction.
  39. Loyalty Program: Client retention schemes integrated with point-of-sale technology boost customer retention and generate repeat business through personalized rewards. They monitor purchases and engagement, enabling businesses to offer tailored incentives that encourage brand loyalty.
  40. Sales: Sales data drives important insights for companies, shaping inventory management and customer behavior evaluation. Point-of-sale technology streamlines these transactions, improving productivity and precision in tracking Sales performance.
  41. Supply Chain: Supply Chain management assures the smooth movement of goods from production to the point of sale. Effective Supply Chains are crucial for retail transaction processing to meet customer needs and keep inventory.
  42. Data Analytics: Data Analytics converts transaction data from retail checkout points into actionable insights. This allows businesses to improve stock, personalize customer experiences, and refine sales strategies.
  43. Loss Prevention: Loss Prevention strategies integrated with point-of-sale technology assist retailers minimize theft and errors. Such integrated systems provide tools for tracking transactions and spotting suspicious activity, safeguarding revenue.
  44. Pricing: Pricing strategies are key for increasing profitability inside retail environments. Electronic point-of-sale systems simplify price management, discounts, and promotions, assuring accurate transactions and inventory control.
  45. Marketing: Marketing fuels customer engagement and brand awareness, which is vital for increasing sales through point-of-sale technology. It aids businesses draw in and keep customers, eventually increasing the potential of their transaction platforms.
  46. Mobile Point Of Sale: Mobile Point Of Sale allows businesses to process transactions and accept payments from any location using portable devices. It is an more and more important component of today's retail and service sector checkout solutions.
  47. Retail Technology: Retail Technology enhances customer engagements and simplifies operations. These advancements revolutionize checkout processes and stock control for firms.
  48. Self Checkout: Self Checkout kiosks enable customers to read and pay for items on their own, streamlining the retail experience. This technology works with retail payment systems, boosting efficiency and decreasing wait times.
  49. Enterprise Resource Planning: Enterprise Resource Planning integrates main business operations, streamlining operations and data administration. It improves retail checkout solutions by providing real-time stock, customer, and sales data for informed decision-making.
  50. Accounting: Bookkeeping records fiscal data, giving insights into business performance. This is vital for store businesses using point-of-sale technology to manage transactions and inventory.
  51. Transaction Processing: Transaction Processing ensures that sales and payments are precisely logged and managed. It's crucial for retail checkout infrastructure to process buys, returns, and other financial transactions.
  52. Accounting Software: Accounting Software connects with retail transaction platforms to optimize financial data. This integration automates bookkeeping tasks associated with sales and inventory.
  53. Payment Terminal: Payment terminals aid electronic billing processing at the point of sale. They are critical for companies to take multiple payment methods and finish transactions.
  54. Magnetic Stripe Reader: Magnetic Stripe Reader interpret information from credit and debit cards for processing transactions. They are regularly used at checkout lines to facilitate payments.
  55. Emv Chip: EMV chips improve payment security by encoding transaction information. These are crucial for modern retail point-of-sale systems, minimizing fraud.
  56. Near Field Communication: Near Field Communication (NFC) enables contactless payments by letting customers to simply tap their cards or gadgets at compatible checkout terminals. This method simplifies payments and enhances the customer experience at the point of sale.
  57. Restaurant: Eateries utilize computerized checkout tech to streamline order taking, payment processing, and inventory management. These systems help improve efficiency and accuracy in Restaurant operations.
  58. Transaction Log: Transaction log files keep track of every action in a retailer's sales system, ensuring data integrity. They enable auditing, restoration after failures, and monitoring sales trends.
  59. Transaction Fee: Transaction Fee are charges imposed on companies for processing payments, affecting profitability. These fees are vital to think about when evaluating payment solutions for processing payments for retail POS setups.
  60. Transaction Authorization: Transaction Authorization confirms adequate funds or credit for buys at point-of-sale terminals. It secures payment security and prevents dishonest transactions during retail sales.
  61. Transaction Settlement: Transaction settlement completes remittances from customers to a business. It's vital for retailers using electronic sale systems to balance everyday transactions and receive funds.
  62. Credit Card Processing: Credit Card Processing allows businesses to receive card payments from customers. It is essential for modern retail checkout solutions, optimizing transactions and boosting customer convenience.
  63. Debit Card Processing: Debit Card Processing allows companies to take money directly from customers' checking accounts. This feature is critical for current store payment systems enabling for easy exchanges.
  64. Emv Chip Card: EMV chip cards improve payment security by using a microchip to encode transaction data. They are crucial for modern retail checkout terminals, reducing fraud and enhancing data protection.
  65. Contactless Payment: Contactless Payment enable consumers to rapidly and securely make payments by tapping their card or mobile. This technology streamlines purchases at the point of sale, improving customer experience.
  66. Mobile Payment: Mobile Payment permits customers to complete transactions with mobile phones or other devices. This technology eases checkout at points of purchase, improving speed and convenience.
  67. Online Payment: Online Payment processing allows businesses to receive digital payments. This integration is essential for contemporary retail checkout solutions, streamlining sales and enhancing customer experience.
  68. Fraud Detection: Fraud Detection analyzes transaction data to detect and prevent dishonest activities at sales locations. This safeguards businesses and customers from financial losses and keeps trust in payment processing.
  69. Pci Dss Compliance: Pci Dss Compliance certifies protected management of cardholder data for businesses using point-of-sale equipment. Complying with these rules protects customer information and deters data breaches during operations.
  70. Chargeback: Chargebacks happen when customers challenge a transaction, requiring merchants to refund the payment if the dispute is valid. These disputes affect businesses that use point-of-sale technology by possibly decreasing revenue and incurring fees.
  71. Payment Processor: Payment processors are crucial for businesses as they securely handle transactions between customers and sellers. They approve and transfer money during sales at the point of transaction.
  72. Interchange Fee: Interchange Fees are costs levied by banks for processing electronic transactions. These fees impact the price merchants pay when customers use cards at POS terminals.
  73. Payment Security: Payment security is crucial for protecting customer data and preventing fraud throughout transactions. Secure payment processing is crucial for businesses using point-of-sale technology to maintain trust and prevent financial losses.
  74. Tokenization: Tokenization substitutes private data with insensitive replacements, safeguarding customer information. This procedure is vital for safeguarding credit card information within point of sale point of sale environments.
  75. Encryption: Encryption safeguards sensitive transaction data throughout exchanges at store checkout systems. It guarantees the security of monetary information, protecting customers and businesses from fraud.
  76. Card Reader: Card Readers are vital tools that allow businesses to take electronic payments from customers. They play a key role in retail environments and point-of-sale setups, simplifying transactions.
  77. Merchant Services: Merchant Services allow businesses to receive different payment options. They are essential for modern retail establishments, assuring effortless transactions at the point of sale.
  78. Ach Transfer: ACH Transfer enable businesses to directly charge customer bank accounts for purchases. This payment method offers a secure and efficient option to credit cards within retail payment solutions.
  79. Payment Solutions: Payment Solutions remain essential for companies to effectively process payments. They are key components in store point-of-sale systems, allowing smooth and secure transaction acceptance.
  80. Point Of Sale Systems: Such solutions streamline transactions and manage sales data. They are key components of retail and hospitality operations, boosting efficiency and customer experience at the Point Of Sale Systems point of purchase.
  81. Stock Control: Inventory management helps ensure companies keep the best inventory levels, avoiding stockouts and excess inventory. It works with retail point-of-sale systems to instantly update inventory with each transaction, giving real-time insight and data for informed choices.
  82. Supply Chain Management: Supply Chain Management ensures the effective flow of goods from vendors to stores. It improves inventory and distribution for POS operations, improving customer experiences.
  83. Demand Forecasting: Demand Forecasting predicts future customer demands, allowing retail stores to optimize inventory and staffing. This ensures seamless transaction processing at the point of sale and improves customer satisfaction.
  84. Economic Order Quantity: EOQ optimizes inventory purchasing to minimize costs. When combined with retail transaction management systems, it guarantees products are in stock while lowering holding costs.
  85. Just In Time Inventory: Just In Time Inventory reduces warehousing costs by obtaining goods just when required. This lean method improves stock quantities followed by retail sales systems.
  86. Warehouse Management: Warehouse Management guarantees effective warehousing and movement of products. It's crucial for retail checkout solutions to precisely monitor inventory and complete customer orders.
  87. Inventory Optimization: Inventory Optimization guarantees businesses have the right items in stock, reducing waste and maximizing revenue. This is vital for retailing environments, enhancing effectiveness and customer service.
  88. Retail Management: Retail Management oversees all elements of store activities, ensuring effective procedures and customer happiness. This covers managing the electronic point of sale, improving inventory, and educating staff to offer seamless transactions.
  89. Inventory Turnover: Inventory Turnover evaluates how well a business uses its stock, impacting profitability. Retail point-of-sale technology assists in optimizing inventory management by tracking sales and stock levels in real time.
  90. Perpetual Inventory: Perpetual Inventory constantly tracks stock levels, supplying up-to-the-minute data on available products. This enables businesses that use electronic point-of-sale solutions to make informed decisions about inventory management and avoid stockouts or excess inventory.
  91. Periodic Inventory: Periodic Inventory involves manually counting stock at specific intervals to update inventory logs. This approach helps retail operations align physical stock with recorded data, aiding in loss prevention and guiding restocking decisions for sales settings.
  92. Inventory Valuation: Inventory Valuation determines the cost of goods on hand, impacting profitability and tax liabilities. Accurate valuation is essential for retail point-of-sale setups to track inventory levels and improve buying choices.
  93. Inventory Auditing: Inventory Auditing involves checking actual stock against documented data to identify differences and ensure accuracy. This process is key for businesses using retail point-of-sale setups, as it helps maintain precise inventory amounts and prevent losses.
  94. Barcodes: Barcodes speed up checkout procedures by enabling fast and precise product recognition. This tech is vital for today's retail businesses to control stock and sales effectively at the time of sale.
  95. Weighted Average Cost: Weighted Average Cost calculates inventory worth based on the average cost of goods, essential for accurate financial reporting. Retail point-of-sale setups benefit from this method by keeping accurate stock valuation and profitability monitoring.
  96. Inventory Shrinkage: Inventory Shrinkage, covering losses from stealing, harm, and errors, directly affects profitability for companies. POS setups play a crucial role in monitoring inventory and identifying discrepancies that lead to shrinkage.
  97. Reorder Point: Reorder Point assists businesses prevent stockouts by triggering replenishment when stock levels fall to a predetermined threshold. This ensures smooth sales operations at the point of transaction and customer happiness.
  98. Safety Stock: Safety Stock is additional inventory held to protect against uncertainties in demand and supply. This assures retail operations can satisfy customer orders even when unexpected fluctuations happen at the point of sale.
  99. Lead Time: Lead Time is the time between order placement and when the products are ready for sale. Reduced lead times can improve inventory management and customer approval at the point of sale.
  100. Abc Analysis: Abc Analysis categorizes inventory to prioritize resources based on value, identifying high-impact items for focused management. This is essential for retail checkout solutions to optimize stock levels and guarantee availability of key products.
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  5. Winston-Salem: Winston-Salem is a city in North Carolina known for its extensive history in the tobacco industry and vibrant arts scene. It serves as a artistic and financial hub in the Piedmont Triad region.
  6. Fayetteville: Fayetteville is a town in North Carolina known for its rich military history and closeness to Fort Bragg, one of the largest military installations in the world. It features a dynamic downtown area with cultural attractions, parks, and historic sites.
  7. Cary: Cary is a flourishing town in North Carolina known for its great lifestyle and robust community spirit. It features a combination of residential and urban amenities, with top-notch schools, parks, and a expanding technology sector.
  8. Wilmington: Wilmington is a antique port city located in southeastern North Carolina, noted for its captivating riverfront and lively cultural scene. It provides a mix of stunning beaches, antique architecture, and a flourishing film industry.
  9. High Point: High Point is a city in North Carolina renowned for its notable furniture manufacturing sector and yearly High Point Market, the largest home furnishings exhibition in the globe. It is within the Piedmont Triad metropolitan area and offers a mix of cultural attractions and historic sites.
  10. Concord: Concord is a town in North Carolina known for its extensive history and vibrant community. It is home to the Charlotte Motor Speedway and offers a mix of cultural attractions and al fresco activities.
  11. Asheville: Asheville is a dynamic city in North Carolina known for its historic architecture and thriving arts scene. Nestled in the Blue Ridge Mountains, it offers spectacular natural beauty and a rich cultural experience.
  12. Greenville: Greenville is a dynamic city in North Carolina known for its extensive history and cultural richness. It serves as a key hub for education, health services, and business, featuring East Carolina University and a expanding downtown area.
  13. Jacksonville: Jacksonville is a municipality located in Onslow County, North Carolina, known for its nearby location to Marine Corps Base Camp Lejeune. It features a combination of military influence and Southern charm, contributing to its unique community atmosphere.
  14. Huntersville: Huntersville is a suburban town in North Carolina known for its welcoming community and proximity to Lake Norman. It offers a mix of contemporary amenities, parks, and a historic downtown area.
  15. Apex: Apex is a lively town located in Wake County, North Carolina, known for its quaint downtown and close-knit community spirit. It offers a combination of suburban living with access to parks, schools, and local events.
  16. Burlington: Burlington is a city in North Carolina known for its deep history and dynamic community. It serves as a central hub for business, arts, and learning in the Piedmont Triad.
  17. Gastonia: Gastonia is a city in North Carolina renowned for its rich history in the textile industry. It offers a blend of urban and suburban areas with parks, arts and culture, and a expanding economy.
  18. Chapel Hill: Chapel Hill is a lively town in North Carolina known for its renowned University of North Carolina at Chapel Hill. It offers a rich cultural scene, historic landmarks, and a strong sense of community.
  19. Rocky Mount: Rocky Mount is a town in North Carolina known for its deep history and vibrant arts scene. It serves as a focal point for business and culture in the coastal plains region.
  20. Kannapolis: Kannapolis is a town in North Carolina known for its deep history in textile manufacturing. It has become a thriving community with a focus on education, healthcare, and biotechnology.
  21. Wake Forest: Wake Forest is a quaint town in North Carolina known for its heritage-rich downtown and vibrant community. It offers a mix of small-town charm and up-to-date amenities, making it a favored place to live and visit.
  22. Hickory: Hickory is a town in North Carolina famous for its deep history in furniture production and lively cultural scene. It offers a mix of historic architecture and up-to-date amenities, making it a charming place to live and visit.
  23. Goldsboro: Goldsboro is a municipality in Wayne County, North Carolina, known for its extensive history and thriving community. It serves as a community focal point with cultural attractions, learning centers, and military significance due to its proximity to Seymour Johnson Air Force Base.
  24. Salisbury: Salisbury is a historic city in North Carolina known for its well-maintained downtown area and deep cultural heritage. It functions as the county seat of Rowan County and provides a blend of quaint small-town appeal and modern conveniences.
  25. Indian Trail: Indian Trail is a rapidly growing town in North Carolina known for its kid-friendly atmosphere and vibrant community spirit. It offers a mix of suburban living with quick access to Charlotte's urban amenities.
  26. Monroe: Monroe is a city in Union County, North Carolina, known for its historic downtown and thriving community events. It serves as a center for commerce and arts in the surrounding area.
  27. New Bern: New Bern is a historic city in North Carolina known for its charming waterfront and rich colonial heritage. It acts as the county seat of Craven County and offers a mix of cultural attractions and natural beauty.
  28. Mooresville: Mooresville is a dynamic town in North Carolina known for its deep motorsports heritage and closeness to Lake Norman. It offers a blend of cozy atmosphere and modern amenities, drawing residents and visitors alike.
  29. Garner: Garner is a town located in Wake County, North Carolina, known for its friendly atmosphere and developing community. It offers a blend of suburban living with convenient access to the nearby city of Raleigh.
  30. Sanford: Sanford is a town located in Lee County, North Carolina, known for its historic downtown and thriving community. It serves as a local hub for business, academics, and medical services in the heart part of the state.
  1. Biltmore Estate: The Biltmore Estate in North Carolina is a notable mansion built by George Washington Vanderbilt II, featuring 250 rooms and spectacular architecture. It is surrounded by beautifully landscaped gardens and offers visitors a glimpse into the Gilded Age lifestyle.
  2. Great Smoky Mountains National Park: The Great Smoky Mountains National Park is renowned for its varied plant and animal life, ancient mountains, and mist-covered landscapes. It offers a variety of hiking trails, historic buildings, and scenic vistas along the border of North Carolina and Tennessee.
  3. Outer Banks: The Outer Banks is a chain of protective islands off the coast of North Carolina known for its stunning beaches, deep history, and unique wildlife. It offers well-liked activities such as fishing, water sports, and exploring historical sites like the Wright Brothers National Memorial.
  4. Wright Brothers National Memorial: Wright Brothers National Memorial in North Carolina celebrates the first historic powered flights by Orville and Wilbur Wright in 1903. The site includes a visitor center, reproduction of the original Flyer, and exhibits detailing the history of aviation.
  5. Battleship North Carolina: The Battleship North Carolina is a historic World War II battleship permanently docked in Wilmington, North Carolina. It serves as a museum, offering visitors a opportunity to tour its decks and discover naval history.
  6. Chimney Rock State Park: Chimney Rock State Park in North Carolina offers a impressive 315-foot granite monolith with breathtaking views of the nearby Blue Ridge Mountains. The park also offers hiking trails, waterfalls, and varied wildlife, attracting outdoor enthusiasts.
  7. Grandfather Mountain: Grandfather Mountain in North Carolina is a jagged peak known for its beautiful hiking trails, diverse wildlife, and the Mile High Swinging Bridge. It offers stunning panoramic views and is a well-liked destination for outdoor enthusiasts and nature lovers.
  8. Cape Hatteras National Seashore: Cape Hatteras National Seashore in North Carolina boasts immaculate beaches, abundant wildlife, and heritage lighthouses. It is a popular destination for fishing, surfing, and enjoying natural coastal beauty.
  9. North Carolina Museum of Natural Sciences: The North Carolina Museum of Natural Sciences is a renowned institution offering extensive exhibits on the natural world, including engaging displays and live animals. It offers educational programs and interactive experiences that showcase the biodiversity and science of the region.
  10. North Carolina Zoo: The North Carolina Zoo is one of the biggest natural habitat zoos in the world, showcasing over 1,600 animals from more than 250 species. It offers expansive exhibits that recreate African and North American environments, providing a special and immersive wildlife experience.
  11. International Civil Rights Center & Museum: The International Civil Rights Center & Museum in North Carolina celebrates the 1960 Greensboro sit-ins, a pivotal event in the Civil Rights Movement. It provides exhibits and educational programs that emphasize the struggle for racial equality and social justice.
  12. Fort Raleigh National Historic Site: Fort Raleigh National Historic Site protects the site of the first English settlement in America, known as the Lost Colony. It gives visitors a view into initial colonial history through outdoor exhibits and living history programs.
  13. Jockey's Ridge State Park: Jockey's Ridge State Park boasts the highest natural sand dune system in the Eastern United States, showcasing stunning views of the surrounding landscape. Visitors can take part in activities such as hiking, hang gliding, and kite flying in this unique coastal environment.
  14. Tryon Palace: Tryon Palace is a historic site in New Bern, North Carolina, featuring the refurbished 18th-century governor's mansion and beautiful gardens. It offers a peek into colonial life with museum exhibits, tours with guides, and special events.
  15. Uwharrie National Forest: Uwharrie National Forest in North Carolina offers a variety of outdoor activities including hiking, camping, and off-road vehicle trails. It features scenic landscapes with old mountains, dense forests, and sparkling lakes, ideal for nature enthusiasts.
  16. Mount Mitchell State Park: Mount Mitchell State Park in North Carolina features the highest peak to the east of the Mississippi River, providing spectacular panoramic views and diverse hiking trails. The park is renowned for its unique flora and fauna, making it a popular destination for nature lovers and outdoor explorers.
  17. Merchants Millpond State Park: Merchants Millpond State Park in North Carolina features a tranquil millpond encircled by cypress swamps and varied wildlife, offering opportunities for kayaking, fishing, and hiking. The park protects historic structures and provides a peaceful natural retreat for outdoor enthusiasts.
  18. Old Salem Museums & Gardens: Old Salem Museums & Gardens in North Carolina presents a glimpse into the vibrant history and culture of the Moravian settlers through preserved buildings, gardens, and interactive exhibits. Visitors can explore 18th and 19th-century architecture, traditional crafts, and lovingly preserved gardens.
  19. Linville Gorge Wilderness: Linville Gorge Wilderness in North Carolina is a wild and beautiful area known for its profound canyon and diverse wildlife. It offers demanding hiking trails, breathtaking overlooks, and options for rock climbing and fishing.
  20. Blue Ridge Parkway: The Blue Ridge Parkway is a picturesque highway that winds through the Appalachian Mountains, offering stunning views of the pristine landscape. It is well-known for its lovely overlooks, hiking trails, and brilliant fall foliage, making it a top destination for outdoor enthusiasts.
  21. Graveyard Fields: Graveyard Fields is a beautiful area in North Carolina's Blue Ridge Mountains known for its stunning waterfalls and colorful wildflower meadows. It offers popular hiking trails with incredible views and rich natural beauty.
  22. Sliding Rock: Sliding Rock is a genuine waterfall in Pisgah National Forest, North Carolina, where visitors can slide down a sleek, 60-foot-long rock into a cool mountain pool. It offers a distinctive and exhilarating outdoor experience popular with families and adventure seekers.
  23. Looking Glass Falls: Looking Glass Falls is a beautiful 60-foot waterfall located in the Pisgah National Forest of North Carolina. Easy to reach and surrounded by thick vegetation, it is a well-liked place for visitors looking for natural beauty and photography chances.
  24. Lake Lure: Lake Lure is a scenic reservoir located in the foothills of the Blue Ridge Mountains in North Carolina, renowned for its stunning views and recreational activities. It features opportunities for boating, fishing, and hiking, attracting visitors seeking natural beauty and outdoor adventure.
  25. Tweetsie Railroad: Tweetsie Railroad is a Old West-themed amusement park in North Carolina featuring a classic steam locomotive ride through scenic mountain terrain. It offers kid-friendly attractions, live entertainment, and special events celebrating the region's railroad heritage.
  26. Emerald Isle: Emerald Isle is a picturesque coastal town in North Carolina known for its clean beaches and family-friendly atmosphere. It offers excellent opportunities for fishing, boating, and relaxing by the Atlantic Ocean.
  27. High Point Furniture Market: High Point Furniture Market in North Carolina is the largest home furnishings industry trade show in the world, attracting buyers and exhibitors worldwide. It features a wide array of furniture styles and designs, functioning as a major hub for industry networking and innovation.
  28. NASCAR Hall of Fame: The NASCAR Hall of Fame in North Carolina commemorates the legacy and heritage of NASCAR, featuring famous drivers, classic cars, and memorable moments. It offers interactive exhibits and memorabilia, making it a must-visit destination for racing fans.
  29. Discovery Place Science: Discovery Place Science in North Carolina is a engaging science museum featuring interactive exhibits, an aquarium, and live demonstrations. It offers learning experiences for all ages focused on tech, biology, and physical science.
  30. Morehead Planetarium and Science Center: Morehead Planetarium and Science Center in North Carolina provides engaging exhibits and engrossing astronomy presentations that spark curiosity about the universe. It serves as a focal point for science education and public engagement, featuring advanced technology and research programs.

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Rick Kohlbeck

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Aaron, is absolutely amazing and does a wonderful job with answering all of our questions! We have the POS System and the Clover Flex that he has helped us get. It has done amazing things for our business and has helped us to thrive even … More

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Jason Bell is SUPERMAN!! He explained everything I needed to know to make an informed decision to purchase The Clover. His expertise, availabilty, and friendliness helped me feel at ease in setting up my small self-wellness business point … More

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Stogies Downtown

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We are most pleased with the relationship we’ve had in working with Brilliant POS and their rep Kiana. They worked closely and diligently to help migrate data from a 10 yr old POS system to our current platform. Many bumps along the road … More

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Simple-to-use, eliminate wasted time

Our POS system was created with simplicity in mind for the user experience, while providing the array of features sets you need to efficiently grow your business to it’s greatest potential.

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Take your business online to capture a broader audience. We’ll integrate the online store with your brick and mortar. Making it simple to add products and fulfill orders.

Beads Inc.

Working with Brilliant POS has been the best choice we could have made for Beads, Inc. Their attention to detail, service and customer satisfaction was fantastic and made the process easy. Almost 2 years later, and we cannot recommend Brilliant POS enough to other small businesses.

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Point of sale

From Wikipedia, the free encyclopedia
This article is about checkout technology. For managed care, see point of service plan.
Points of sale at a Target retail store
Marketing
Management
Key concepts
Account-based marketing · Activation · Annoyance factor · Attribution · Distribution · Brand licensing · Brand management · Cannibalization · Co-creation · Communications · Consumer behaviour · Consumer culture · Digital marketing · Dominance · Effectiveness · Ethics · Horizontal integration · Influencer marketing · Mix · Pricing · Product marketing · Promotion · Retail · Segmentation · Service · Social marketing · Strategy · Vertical integration
Promotional content
Advertising · Ambush marketing · Branding · Corporate anniversary · Direct marketing · Franchising · Gender in advertising · Label · Loyalty marketing · Mobile marketing · On-hold messaging · Personal selling · Premiums · Prizes · Product placement · Propaganda · Publicity · Sales promotion · Sex in advertising · Underwriting spot
Promotional media
Behavioral targeting · Brand ambassador · Counter display unit · Display advertising · Display stand · Drip marketing · Endcap · Gondola · In-game advertising · Mobile advertising · Native advertising · New media · Online advertising · Out-of-home advertising · Point of sale · Product demonstration · Promotional merchandise (merchandising) · Promotional representative · Visual merchandising · Web banner · Word-of-mouth
Research
Market research · Marketing research · Mystery shopping · Consumer research

The point of sale (POS) or point of purchase (POP) is the time and place at which a retail transaction is completed. At the point of sale, the merchant calculates the amount owed by the customer, indicates that amount, may prepare an invoice for the customer (which may be a cash register printout), and indicates the options for the customer to make payment. It is also the point at which a customer makes a payment to the merchant in exchange for goods or after provision of a service. After receiving payment, the merchant may issue a receipt, as proof of transaction, which is usually printed but can also be dispensed with or sent electronically.[1][2][3]

To calculate the amount owed by a customer, the merchant may use various devices such as weighing scales, barcode scanners, and cash registers (or the more advanced "POS cash registers", which are sometimes also called "POS systems"[4][5]). To make a payment, payment terminals, touch screens, and other hardware and software options are available.

The point of sale is often referred to as the point of service because it is not just a point of sale but also a point of return or customer order. POS terminal software may also include features for additional functionality, such as inventory management, CRM, financials, or warehousing.

Businesses are increasingly adopting POS systems, and one of the most obvious and compelling reasons is that a POS system eliminates the need for price tags. Selling prices are linked to the product code of an item when adding stock, so the cashier merely scans this code to process a sale. If there is a price change, this can also be easily done through the inventory window. Other advantages include the ability to implement various types of discounts, a loyalty scheme for customers, and more efficient stock control. These features are typical of almost all modern ePOS systems.

Terminology

[edit]
The counter of a café at the new Centrum department store in Tampere, Finland in 1961

Retailers and marketers will often refer to the area around the checkout instead as the point of purchase (POP) when they are discussing it from the customer's perspective. This is particularly the case when planning and designing the area as well as when considering a marketing strategy and offers.

Some point of sale vendors refer to their POS system as "retail management system" which is a more appropriate term, since this software is not just for processing sales but comes with many other capabilities, such as inventory management, membership systems, supplier records, bookkeeping, issuing of purchase orders, quotations and stock transfers, hide barcode label creation, sale reporting and in some cases remote outlet networking or linkage, to name some major ones.

Nevertheless, it is the term POS system rather than retail management system that is in vogue among both end-users and vendors.

The basic, fundamental definition of a POS System is a system which allows the processing and recording of transactions between a company and its consumers, at the time in which goods and/or services are purchased.

History

[edit]

Software before the 1990s

[edit]
McDonald's POS device by Brobeck

Early electronic cash registers (ECR) were controlled with proprietary software and were limited in function and communication capability. In August 1973, IBM released the IBM 3650 and 3660 store systems that were, in essence, a mainframe computer used as a store controller that could control up to 128 IBM 3653/3663 point of sale registers. This system was the first commercial use of client-server technology, peer-to-peer communications, local area network (LAN) simultaneous backup, and remote initialization. By mid-1974, it was installed in Pathmark stores in New Jersey and Dillard's department stores.

One of the first microprocessor-controlled cash register systems was built by William Brobeck and Associates in 1974, for McDonald's Restaurants.[6] It used the Intel 8008, an early microprocessor (forerunner to the Intel 8088 processor used in the original IBM Personal Computer). Each station in the restaurant had its own device which displayed the entire order for a customer — for example, [2] Vanilla Shake, [1] Large Fries, [3] Big Mac — using numeric keys and a button for every menu item. By pressing the [Grill] button, a second or third order could be worked on while the first transaction was in progress. When the customer was ready to pay, the [Total] button would calculate the bill, including sales tax for almost any jurisdiction in the United States. This made it accurate for McDonald's and very convenient for the servers and provided the restaurant owner with a check on the amount that should be in the cash drawers. Up to eight devices were connected to one of two interconnected computers so that printed reports, prices, and taxes could be handled from any desired device by putting it into Manager Mode. In addition to the error-correcting memory, accuracy was enhanced by having three copies of all important data with many numbers stored only as multiples of 3. Should one computer fail, the other could handle the entire store.

In 1986, Gene Mosher introduced the first graphical point of sale software

In 1986, Gene Mosher introduced the first graphical point of sale software[7] featuring a touchscreen interface under the ViewTouch[8] trademark on the 16-bit Atari 520ST color computer.[9] It featured a color touchscreen widget-driven interface that allowed configuration of widgets representing menu items without low level programming.[10] The ViewTouch point of sale software was first demonstrated in public at Fall Comdex, 1986,[11] in Las Vegas, Nevada, to large crowds visiting the Atari Computer booth. This was the first commercially available POS system with a widget-driven color graphic touch screen interface and was installed in several restaurants in the US and Canada.

In 1986, IBM introduced its 468x series of POS equipment based on Digital Research's Concurrent DOS 286 and FlexOS 1.xx, a modular real-time multi-tasking multi-user operating system.

Modern software (post-1990s)

[edit]

A wide range of POS applications have been developed on platforms such as Windows and Unix. The availability of local processing power, local data storage, networking, and graphical user interface made it possible to develop flexible and highly functional POS systems. Cost of such systems has also declined, as all the components can now be purchased off-the-shelf.

In 1993, IBM adopted FlexOS 2.32 as the basis of their IBM 4690 OS in their 469x series of POS terminals. This was developed up to 2014 when it was sold to Toshiba, who continued to support it up to at least 2017.

With increased options for commodity hardware and a more competitive market, the 1990s saw increased attention paid to the user interaction between store employees and POS systems. Touchscreens and larger displays became widely available in the 1990s, offering an alternative to limited displays like two-line VFDs used in the IBM 4683. The performance of the employees using the POS devices, a controllable cost for the business, depends upon the ease of learning, ease of use, and level of employee experience with it. Although experienced employees work more quickly with mechanically keyed entry,[12] some systems favoured adopting GUI technology for ease of learning or for ergonomic factors.[13]

The key requirements that must be met by modern POS systems include high and consistent operating speed, reliability, ease of use, remote supportability, low cost, and rich functionality. Retailers can reasonably expect to acquire such systems (including hardware) for about $4000 US (as of 2009) per checkout lane.

Reliability depends not wholly on the developer but at times on the compatibility between a database and an OS version. For example, the widely used Microsoft Access database system had a compatibility issue when Windows XP machines were updated to a newer version of Windows. Microsoft offered no immediate solution. Some businesses were severely disrupted in the process, and many downgraded back to Windows XP for a quick resolution. Other companies utilized community support, for a registry tweak solution has been found for this.[14][unreliable source]

POS systems are one of the most complex software systems available because of the features that are required by different end users. Many POS systems are software suites that include sale, inventory, stock counting, vendor ordering, customer loyalty and reporting modules. Sometimes purchase ordering, stock transferring, quotation issuing, barcode creating, bookkeeping or even accounting capabilities are included. Each of these modules is interlinked if they are to serve their practical purpose and maximize their usability.

For instance, the sale window is immediately updated on a new member entry through the membership window because of this interlinking. Similarly, when a sale transaction is made, any purchase by a member is on record for the membership window to report providing information like payment type, goods purchased, date of purchase and points accumulated. Comprehensive analysis performed by a POS machine may need to process several qualities about a single product, like selling price, balance, average cost, quantity sold, description and department. Highly complex programming is involved (and possibly considerable computer resources) to generate such extensive analyses.

POS systems are designed not only to serve the retail, wholesale and hospitality industries as historically is the case. Currently POS systems are also used in goods and property leasing businesses, equipment repair shops, healthcare management, ticketing offices such as cinemas and sports facilities and many other operations where capabilities such as the following are required: processing monetary transactions, allocation and scheduling of facilities, keeping record and scheduling services rendered to customers, tracking of goods and processes (repair or manufacture), invoicing and tracking of debts and outstanding payments.

Different customers have different expectations within each trade. The reporting functionality alone is subject to so many demands, especially from those in the retail/wholesale industry. To cite special requirements, some business's goods may include perishables and hence the inventory system must be capable of prompting the admin and cashier on expiring or expired products. Some retail businesses require the system to store credit for their customers, credit which can be used subsequently to pay for goods. A few companies expect the POS system to behave like a full-fledged inventory management system, including the ability to provide FIFO (First In First Out) and LIFO (Last In First Out), reports of their goods for accounting and tax purposes.

In the hospitality industry, POS system capabilities can also diverge significantly. For instance, a restaurant is typically concerned about how the sale window functions: whether it has functionality such as creating item buttons, various discounts, adding a service charge, holding of receipts, queuing, table service as well as takeaways, merging and splitting of a receipt. These capabilities may be insufficient for a spa or slimming center which would require, in addition, a scheduling window with historical records of customers' attendance and their special requirements.

A POS system can be made to serve different purposes to different end users depending on their business processes. Often an off-the-shelf POS system is inadequate for customers. Some customization is required, and this is why a POS system can become very complex. The complexity of a mature POS system extends to remote networking or interlinking between remote outlets and the HQ such that updating both ways is possible. Some POS systems offer the linking of web-based orders to their sale window. Even when local networking is only required (as in the case of a high-traffic supermarket), there is the ever-present challenge for the developer to keep most if not all of their POS stations running. This puts high demand not just on software coding but also designing the whole system covering how individual stations and the network work together, and special consideration for the performance capability and usage of databases. Due to such complexity, bugs and errors encountered in POS systems are frequent.[15]

With regard to databases, POS systems are very demanding on their performance because of numerous submissions and retrievals of data - required for correct sequencing the receipt number, checking various discounts, membership, calculating subtotal, so forth - just to process a single sale transaction. The immediacy required of the system on the sale window such as may be observed at a checkout counter in a supermarket cannot be compromised. This places much stress on individual enterprise databases if there are just several tens of thousands of sale records in the database. Enterprise database Microsoft SQL Server, for example, has been known to freeze up (including the OS) entirely for many minutes under such conditions showing a "Timeout Expired" error message. Even a lighter database like Microsoft Access will slow to a crawl over time if the problem of database bloating is not foreseen and managed by the system automatically. Therefore, the need to do extensive testing, debugging and improvisation of solutions to preempt failure of a database before commercial implementation complicates the development.

POS system accuracy is demanding, given that monetary transactions are involved continuously not only via the sale window but also at the back end through the receiving and inputting of goods into the inventory. Calculations required are not always straightforward. There may be many discounts and deals that are unique to specific products, and the POS machine must quickly process the differences and the effect on pricing. There is much complexity in the programming of such operations, especially when no error in calculation can be allowed.

Other requirements include that the system must have functionality for membership discount and points accumulation/usage, quantity and promotional discounts, mix and match offers, cash rounding up, invoice/delivery-order issuance with outstanding amount. It should enable a user to adjust the inventory of each product based on physical count, track expiry of perishable goods, change pricing, provide audit trail when modification of inventory records is performed, be capable of multiple outlet functionality, control of stocks from HQ, doubling as an invoicing system, just to name some.

It is clear that POS system is a term that implies a wide range of capabilities depending on the end-user requirements. POS system review websites cannot be expected to cover most let alone all the features. Unless one is a developer, it is unrealistic to expect the reviewer to know all the aspects of a POS system. For instance, a POS system might work smoothly on a test database during the review but not when the database grows significantly in size over months of usage. And this is only one among many hidden critical functionality issues of a POS system.

Hardware interface standardization (post-1980s)

[edit]

Vendors and retailers are working to standardize development of computerized POS systems and simplify interconnecting POS devices. Two such initiatives were OPOS and JavaPOS, both of which conform to the UnifiedPOS standard led by The National Retail Foundation.

OPOS (OLE for POS) was the first commonly adopted standard and was created by Microsoft, NCR Corporation, Epson and Fujitsu-ICL. OPOS is a COM-based interface compatible with all COM-enabled programming languages for Microsoft Windows. OPOS was first released in 1996. JavaPOS was developed by Sun Microsystems, IBM, and NCR Corporation in 1997 and first released in 1999. JavaPOS is for Java what OPOS is for Windows, and thus largely platform independent.

There are nearly as many proprietary protocols as there are companies making POS peripherals. Most POS peripherals, such as displays and printers, support several of these command protocols to work with many different brands of POS terminals and computers.

User interface design

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The design of the sale window is the most important one for the user. This user interface is highly critical when compared to those in other software packages such as word editors or spreadsheet programs where the speed of navigation is not so crucial for business performance.

For businesses at prime locations where real estate is at a premium, it can be common to see a queue of customers. The faster a sale is completed the shorter the queue time which improves customer satisfaction, the less space it takes, which benefits shoppers and staff. High-traffic operations such as grocery outlets and cafes need to process sales quickly at the sales counter so the UI flow is often designed with as few popups or other interruptions to ensure the operator isn't distracted and the transaction can be processed as quickly as possible.

Although improving the ergonomics is possible, a clean, fast-paced look may come at the expense of sacrificing functions that are often wanted by end-users such as discounts, access to commission earned screens, membership and loyalty schemes can involve looking at a different function of the POS to ensure the point of sale screen contains only what a cashier needs at their disposal to serve customers.

Cloud-based (post-2000s)

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The advent of cloud computing has given birth to the possibility of electronic point of sale (EPOS) systems[16] to be deployed as software as a service, which can be accessed directly from the Internet using a web browser. Using the previous advances in the communication protocols for POS's control of hardware, cloud-based POS systems are independent from platform and operating system limitations. EPOS systems based in the cloud (most small-business POS today) are generally subscription-based, which includes ongoing customer support.[17]

Compared to regular cash registers (which tend to be significantly cheaper but only process sales and prints receipts), POS systems include automatic updating of the inventory library stock levels when selling products, real-time reports accessible from a remote computer, staff timesheets and a customer library with loyalty features.[18][clarification needed][clarification needed]

Cloud-based POS systems are also created to be compatible with a wide range of POS hardware and sometimes tablets such as Apple's iPad. Thus cloud-based POS also helped expand POS systems to mobile devices, such as tablet computers or smartphones.[19]

These devices can also act as barcode readers using a built-in camera and as payment terminals using built-in NFC technology or an external payment card reader. A number of POS companies built their software specifically to be cloud-based. Other businesses who launched pre-2000s have since adapted their software to evolving technology.

Cloud-based POS systems are different from traditional POS largely because user data, including sales and inventory, are not stored locally, but in a remote server. The POS system is also not run locally, so there is no installation required.

Depending on the POS vendor and the terms of contract, compared to traditional on-premises POS installation, the software is more likely to be continually updated by the developer with more useful features and better performance in terms of computer resources at the remote server and in terms of fewer bugs and errors.

Other advantages of a cloud-based POS are instant centralization of data (important especially to chain stores), ability to access data from anywhere there is internet connection, and lower start-up costs.[20]

Cloud based POS requires an internet connection. For this reason it important to use a device with 3G connectivity in case the device's primary internet goes down. In addition to being significantly less expensive than traditional legacy point of sale systems, a notable strength of cloud-based point of sale systems is the ability to switch to a different product, by a different developer, without having to purchase new hardware. The many developers creating new software applications help to ensure that the system is supported for longer than a typical legacy POS system.

A number of noted emerging cloud-based POS systems came on the scene less than a decade or even half a decade back. These systems are usually designed for restaurants, small and medium-sized retail operations with fairly simple sale processes as can be culled from POS system review sites. It appears from such software reviews that enterprise-level cloud-based POS systems are currently lacking in the market. "Enterprise-level" here means that the inventory should be capable of handling a large number of records, such as required by grocery stores and supermarkets. It can also mean that the system software and cloud server must be capable of generating reports such as analytics of sale against inventory for both a single and multiple outlets that are interlinked for administration by the headquarters of the business operation.

POS vendors of such cloud based systems should also have a strong contingency plan for the breakdown of their remote server such as represented by fail-over server support. Sometimes a major data center can fail completely, such as in a fire.[21] On-premises installations are therefore sometimes seen alongside cloud-based implementation to preempt such incidents, especially for businesses with high traffic. The on-premises installations may not have the most up-to-date inventory and membership information.

For such contingency, a more innovative though highly complex approach for the developer is to have a trimmed down version of the POS system installed on the cashier computer at the outlet. On a daily basis the latest inventory and membership information from the remote server is automatically updated into the local database. Thus should the remote server fail, the cashier can switch over to the local sale window without disrupting sales. When the remote server is restored and the cashier switches over to the cloud system, the locally processed sale records are then automatically submitted to the remote system, thus maintaining the integrity of the remote database.

Although cloud-based POS systems save the end-user startup cost and technical challenges in maintaining an otherwise on-premises installation, there is a risk that if the cloud-based vendor closes down it may result in more immediate termination of services for the end-user compared to the case of a traditional full on-premises POS system where it can still run without the vendor.

Another consideration is that a cloud-based POS system actually exposes business data to service providers - the hosting service company and the POS vendor which have access to both the application and database. The importance of securing critical business information such as supplier names, top selling items, customer relationship processes cannot be underestimated given that sometimes the few key success factors or trade secrets of a business are actually accessible through the POS system. This security and privacy concern is an ongoing issue in cloud computing.

Retail industry

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Main article: Retail
Points of sale at a grocery store in Ilorin, Nigeria
Points of sales at S-market grocery store in Klaukkala, Finland

The retail industry is one of the predominant users of POS terminals. The POS interface at a retail establishment varies greatly depending on the industry and owner of the retailer, but usually includes a cash register (typically a specialized x86-based computer running Windows Embedded or Linux), a method for employee input, cash drawer, receipt printer, barcode scanners (which may incorporate a scale), and an interface for processing Card payments and Processing Customer Information (a Payment Terminal). It can also include a conveyor belt, checkout divider, wireless handheld scanners, integrated card processing systems, and customer-facing displays to display totals and show advertisements. While some systems use typical PC interfaces (such as a keyboard & mouse), it is far more common to utilize touchscreens as they allow for faster response and better customization for the retailer. In the past, most IBM systems used a primarily keyboard-based interface, and NCR previously used side-keys on their displays before touchscreens were widely available, similar to their ATM products.

The POS system software can typically handle a myriad of customer based functions such as sales, returns, exchanges, layaways, gift cards, gift registries, customer loyalty programs, promotions, discounts and much more. POS software can also allow for functions such as pre-planned promotional sales, manufacturer coupon validation, foreign currency handling and multiple payment types.

The POS unit handles the sales to the consumer, but it is only one part of the entire POS system used in a retail business. The controlling servers, or "Back-office" computers, typically handle other functions of the POS system such as inventory control, pricing, purchasing, receiving and transferring of products to and from other locations. Other typical functions of a POS system are: store sales information for enabling customer returns, reporting purposes, sales trends and cost/price/profit analysis. Customer information may be stored for receivables management, marketing purposes and specific buying analysis. Many retail POS systems include an accounting interface that "feeds" sales and product losses, cash drawer expected totals, and cashier productivity information to independent accounting applications.

Point of Sale interface at a supermarket in California.

A multi-terminal POS system used by big retailers like supermarkets and department stores has a far more demanding database and software architecture than that of a single station seen in small retail outlets. A supermarket with high traffic cannot afford a systemic failure, hence each point of sale station is designed to be robust in its operation. Most proprietary POS systems designed for large retailers use 2 servers, with one acting as a backup in case of failure. In the event that both servers fail, the individual POS systems will enter a failsafe mode, where sales data is stored locally and exported back to the servers upon a return of the connection. This may prove challenging to implement in some instances however, as many commercial POS systems do not have any hard disks for security purposes, and often have limited amounts of RAM.

Performing updates between multiple stations and the back end administrative computer should be redundant, so that updates to inventory and promotions will be accurately reflected at checkout without having to restart the computer, and reflecting accurate sales records to the back-end computer at the end of the business day.

This gets even more complicated when there is a membership system requiring real-time two-way updating of membership points between sale stations and the back end administrative computer.

Retail operations such as hardware stores, lumber yards, electronics stores and so-called multifaceted superstores need specialized additional features compared to other stores. POS software in these cases handles special orders, purchase orders, repair orders, service and rental programs as well as typical point of sale functions. Rugged hardware is required for point of sale systems used in outdoor environments. Wireless devices, battery powered devices, all-in-one units, and Internet-ready machines are typical in this industry.

Recently new applications have been introduced, enabling POS transactions to be conducted using mobile phones and tablets. According to a recent study, mobile POS (mPOS) terminals are expected to replace the contemporary payment techniques because of various features including mobility, upfront low cost investment and better user experience.[22]

In the mid-2000s, the blind community in the United States engaged in structured negotiations to ensure that retail point of sale devices had tactile keypads. Without keys that can be felt, a blind person cannot independently enter his or her PIN. In the mid-2000s retailers began using "flat screen" or "signature capture" devices that eliminated tactile keypads. Blind people were forced to share their confidential PIN with store clerks to use their debit and other PIN-based cards. The blind community reached agreement with Walmart, Target, CVS and eight other retailers that required real physical keys so blind people could use the devices.

Checkout configuration

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Early stores typically kept merchandise behind a counter. Staff would fetch items for customers to prevent the opportunity for theft and sales would be made at the same counter. Self-service grocery stores such as Piggly Wiggly, beginning in 1916, allowed customers to fetch their own items and pass the point of sale enroute to the exit.

Modern stores have a variety of checkout configurations, but almost all stores will have their main checkout area situated close to the entrance/exits. Smaller stores may utilize simple counters, while big-box stores will typically use a conveyor belt system spaced out in separate "lanes" to process orders. Express lanes might limit the type of payment, or number or type of goods, to expedite service. Some department stores may also have checkouts inside of the departments to allow shoppers of that section to pay without going through the main lines. If each checkout station has a separate queue, customers have to guess which line will move the fastest, to minimize their wait times. They are often frustrated to be wrong or be stuck behind another customer who encounters a problem or who takes excessive time to check out. Some stores use a single, much longer but faster-moving line, that is served by multiple registers, which produces the same average wait time, but reduces the frustration and variance in wait time from person to person.[23] Regardless of the configuration, checkout lines usually pass by impulse buy items to grab the attention of otherwise idle customers.

As self-checkout technology has progressed, more retailers of all types have included self-checkout as an option, and in some cases, completely replace traditional cashier-operated checkout lines. Self-checkout kiosks are typically kept together in a 'corral' area adjacent to the regular registers so that shop employees can more easily monitor transactions, though they are also occasionally set up in a more typical "lane" fashion with conveyor belts for loading groceries. More modern implementations of self-checkout include scanning items and paying within a retailer's mobile app, or using RF technology and cameras to detect items at the door and charge the customer's account automatically.

Hospitality industry

[edit]
Main article: Hospitality industry
Reception desk POS
Restaurant POS
Tablet-based POS

Hospitality point of sale systems are computerized systems incorporating registers, computers and peripheral equipment, usually on a computer network to be used in restaurants, hair salons or hotels. Like other point of sale systems, these systems track sales, labor, payroll and can generate records used in accounting and bookkeeping. They may be accessed remotely by restaurant corporate offices, troubleshooters and other authorized parties.

Point of sale systems have revolutionized the restaurant industry, particularly in the fast food sector. In the most recent technologies, registers are computers, sometimes with touch screens. The registers connect to a server, often referred to as a "store controller" or a "central control unit". Printers and monitors are also found on the network. Additionally, remote servers can connect to store networks and monitor sales and other store data.

Typical restaurant POS software is able to create and print guest checks, print orders to kitchens and bars for preparation, process credit cards and other payment cards, and run reports. In addition, some systems implement wireless pagers and electronic signature-capture devices.

In the fast food industry, displays may be at the front counter, or configured for drive-through or walk-through cashiering and order taking. Front counter registers allow taking and serving orders at the same terminal, while drive-through registers allow orders to be taken at one or more drive-through windows, to be cashiered and served at another. In addition to registers, drive-through and kitchen displays are used to view orders. Once orders appear they may be deleted or recalled by the touch interface or by bump bars. Drive-through systems are often enhanced by the use of drive-through wireless (or headset) intercoms. The efficiency of such systems allows decreased service times and increased efficiency of orders.

Another innovation in technology for the restaurant industry is wireless POS. Many restaurants with high volume use wireless handheld POS to collect orders which are sent to a server. The server sends required information to the kitchen in real time. Wireless systems consist of drive-through microphones and speakers (often one speaker will serve both purposes), which are wired to a "base station" or "center module." This, in turn, will broadcast to headsets. Headsets may be an all-in-one headset, or one connected to a belt pack.

With the development of the mobile technology, Cloud-based POS systems are also put forward to increase the efficiency of some restaurants, integrated with some latest software services such as scan QR code to order by customers themselves. It leads to a new style of offline restaurants dine-in.

In hotels, POS software allows for transfer of meal charges from dining room to guest room with a button or two. It may also need to be integrated with property management software.

Newer, more sophisticated systems are departing from the central database "file server" type system and going to what is called a "cluster database". This eliminates any crashing or system downtime that can be associated with the back office file server. This technology allows 100% of the information to not only be stored, but also pulled from the local terminal, thus eliminating the need to rely on a separate server for the system to operate.

Tablet POS systems popular for retail solutions are now available for the restaurant industry. Initially these systems were not sophisticated and many of the early systems did not support a remote printer in the kitchen. Tablet systems today are being used in all types of restaurants including table service operations. Most tablet systems upload all information to the Internet so managers and owners can view reports from anywhere with a password and Internet connection. Smartphone Internet access has made alerts and reports from the POS very accessible. Tablets have helped create the Mobile POS system, and Mobile POS applications also include payments, loyalty, online ordering, table side ordering by staff and table top ordering by customers. Regarding the payments, mobile POS can accept all kinds of payment methods from contactless cards, EMV chip-enabled cards, and mobile NFC enabled cards. Mobile POS (AKA mPOS) is growing quickly with new developers entering the market almost on a daily basis.

With the proliferation of low-priced touchscreen tablet computers, more restaurants have implemented self-ordering through a tablet POS placed permanently on every table. Customers can browse through the menu on the tablet and place their orders which are then sent to the kitchen. Most restaurants that have iPad self-order menus include photos of the dishes so guests can easily choose what they want to order. This apparently improves service and saves manpower on the part of the restaurant. However this depends on how intelligently the system has been programmed to be.

As a case in point, some self-ordering systems not requiring staff assistance may not properly recognize a subsequent order from the same customer at a table. As a result, the customer is left waiting and wondering why his second order of food and drink is not being served.

Another example of how intelligent the system can be, is whether an order that has been placed but not yet been processed by the kitchen can be modified by the customer through the tablet POS. For such an unprocessed order the customer should be given the option to easily retrieve the order and modify it on the tablet POS. When the order is being processed this function should be automatically disabled.

Self-ordering systems are not always free completely from intervention by the staff and for some good reasons. For example, some restaurants require that items selected by the customers be attended to and can only be placed by the waiter who has the password required to do so. This prevents fake orders - such as may be entered by playful kids - and subsequent dispute on the items ordered. If alcoholic beverages are ordered, it is necessary for the waiter to verify the customer's age before sending the order.

The technical specifications for implementing such self-ordering system are more demanding than a single cashier-controlled POS station. On the software and hardware side each tablet on a customer table has to be networked to the cashier POS station and the kitchen computer so that both are continually updated on orders placed. The common database that serves this network must also be capable of serving many concurrent users - cashier, customers, kitchen and perhaps a drink bar.

Some databases such as popularly-used Microsoft Access may have the specifications that it is capable of usage by multiple concurrent users.[citation needed] However, under the stress of a POS system, they can fail miserably resulting in constant errors and corruption of data.[citation needed]

POS systems are often designed for a variety of clients, and can be programmed by the end users to suit their needs. Some large clients write their own specifications for vendors to implement. In some cases, POS systems are sold and supported by third-party distributors, while in other cases they are sold and supported directly by the vendor.

The selection of a restaurant POS system is critical to the restaurant's daily operation and is a major investment that the restaurant's management and staff must endure for many years. The restaurant POS system interfaces with all phases of the restaurant operation, and with everyone that is involved with the restaurant including guests, suppliers, employees, managers and owners. The selection of a restaurant POS system is a complex process that should be undertaken by the restaurant owner and not delegated to an employee. The purchase process can be summarized in three steps: Design, Compare and Negotiate. The Design step requires research to determine which restaurant POS features are needed for the restaurant operation. With this information the restaurant owner or manager can Compare various restaurant POS solutions to determine which POS systems meet their requirements. The final step is to Negotiate the price, payment terms, included training, initial warranty and ongoing support costs.[citation needed]

Accounting forensics

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POS systems record sales for business and tax purposes. Illegal software dubbed "zappers" can be used on POS devices to falsify these records with a view to evading the payment of taxes.

In some countries, legislation is being introduced to make cash register systems more secure. For example, the French treasury is estimated to be failing to collect approximately €14 billion of VAT revenue each year. The Finance Bill of 2016 was intended to address some of this loss by making it compulsory for taxpayers to operate on "secure systems". Therefore, from 1 January 2018, all retail businesses in France are required to record customer payments using certified secure accounting software or cash register systems.

A certified cash register system must provide for the (i) incommutable,[clarification needed] (ii) security and (iii) storage and archiving of data. All businesses required to comply must obtain a certificate from the cash register system provider which certifies that the system meets these requirements. This is because VAT taxpayers may need to provide a certificate to the tax authorities showing that their cash management system fulfills the new requirements.

If the business cannot provide this certificate to the tax authorities, they may be fined. And, if the tax authorities can demonstrate fraudulent use of the system, both the business and the software provider can face tax penalties, fines, and criminal sanctions. Certification can be obtained either from: a body accredited by the French Accreditation Committee (Comité français d’accréditation or COFRAC) or the software provider of the cash register system.

Security

[edit]

Despite the more advanced technology of a POS system as compared to a simple cash register, the POS system is still vulnerable to employee theft through the sales window. A dishonest cashier at a retail outlet can collude with a friend who pretends to be an ordinary customer. During checkout, the cashier can bypass scanning certain items or enter a lower quantity for some items thus profiting from the "free" goods.

The ability of a POS system to void a closed sale receipt for refund purpose without needing a password from an authorized superior also represents a security loophole. Even a function to issue a receipt with a negative amount which can be useful under certain circumstances, can be exploited by a cashier to easily lift money from the cash drawer.

To prevent such employee theft, it is crucial for a POS system to provide an admin window for the supervisor or administrator to generate and inspect a daily list of sale receipts, especially pertaining to the frequency of cancelled receipts before completion, refunded receipts and negative receipts. This is one effective way to alert the company to any suspicious activity - such as a high number of cancelled sales by a certain cashier - that may be occurring, and to take monitoring action.

To further deter employee theft, the sales counter should also be equipped with a closed-circuit television camera pointed at the POS system to monitor and record all activities.

At the back end, price and other changes like discounts to inventory items through the administration module should be secured with passwords provided to trusted administrators. Any changes made should also be logged and capable of being subsequently retrieved for inspection.

The sale records and inventory are important to the business because they provide useful information to the company in terms of customer preferences, customer membership particulars, what are the top selling products, who are the vendors and what margins the company is getting from them, the company monthly total revenue and cost, among others.

It is important that reports on these matters generated at the administrative back end be restricted to trusted personnel. The database from which these reports are generated should be secured via passwords or via encryption of data stored in the database to prevent copying or tampering.

Despite all such precautions, the POS system can never be entirely watertight in security from internal misuse if a clever, dishonest employee knows how to exploit many of its otherwise useful capabilities.

News reports on POS system hacking show that hackers are more interested in stealing credit card information than anything else. The ease and advantage offered by the ability of a POS system to integrate credit card processing thus have a downside. In 2011, hackers were able to steal credit card data from 80,000 customers because Subway's security and POS configuration standards for PCI compliance - which governs credit card and debit card payment systems security - were "directly and blatantly disregarded" by Subway franchisees.[24]

In June 2016, several hundred of Wendy's fast food restaurants had their POS systems hacked by illegally installed malware.[25] The report goes on to say that "the number of franchise restaurants impacted by these cyber security attacks is now expected to be considerably higher than the 300 restaurants already implicated" and that the "hackers made hundreds of thousands of fraudulent purchases on credit and debit cards issued by various financial institutions after breaching Wendy's computer systems late last year".

These exploits by hackers could only be made possible because payment cards were processed through the POS system allowing the malware to either intercept card data during processing or steal and transmit unencrypted card data that is stored in the system database.

In April 2017, security researchers identified critical vulnerabilities in point of sale systems developed by SAP and Oracle[26] and commented, “POS systems are plagued by vulnerabilities, and incidents occurred because their security drawbacks came under the spotlight.”[27] If successfully exploited, these vulnerabilities provide a perpetrator with access to every legitimate function of the system, such as changing prices, and remotely starting and stopping terminals. To illustrate the attack vector, the researchers used the example of hacking POS to change the price of a MacBook to $1. The security issues were reported to the vendor, and a patch was released soon after the notification. Oracle confirmed[28] security bug affects over 300,000 Oracle POS Systems

In some countries, credit and debit cards are only processed via payment terminals. Thus one may see quite a number of such terminals for different cards cluttering up a sale counter. This inconvenience is offset by the fact that credit and debit card data is far less vulnerable to hackers, unlike when payment cards are processed through the POS system where security is contingent upon the actions taken by end-users and developers.

With the launch of mobile payment, particularly Android Pay and Apple Pay in 2015, it is expected that because of its greater convenience coupled with good security features, this would eventually eclipse other types of payment services – including the use of payment terminals. For mobile payment to go fully mainstream, mobile devices like smartphones that are NFC-enabled must first become universal. This would be a matter of several years from the time of this writing (2017) as more and more models of new smartphones are expected to become NFC-enabled for such a purpose. For instance, iPhone 6 is fully NFC-enabled for mobile payment while iPhone 5 and older models are not. The aforesaid disastrous security risks connected with processing payment card usage through a POS system would then be greatly diminished.

See also

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References

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